---
title: 'Business Development Manager at AfterShip'
canonical: 'https://feeny.ai/job/business-development-manager-aftership-lehi-rhpq9tvefvj1'
type: 'job'
last_seen: '2026-09-07'
---

# Business Development Manager at AfterShip

- **Company:** AfterShip
- **Location:** Lehi, UT
- **Posted:** 2026-07-31
- **Last confirmed live:** 2026-09-07
- **Apply:** https://job-boards.greenhouse.io/aftership/jobs/6132246004

## Job description

## About Us

AfterShip, a Great Place to Work Certified company, is transforming the global eCommerce landscape. Founded in 2012, AfterShip is a post-purchase SaaS company on a mission to build the world’s leading automation platform for ecommerce merchants.

AfterShip unifies shipping & labels, order tracking, AI predictive delivery, and returns management into one system—giving merchants a single place to manage and automate everything that happens after checkout. By centralizing these workflows, AfterShip enables merchants to reduce customer support inquiries, deliver a more reliable and engaging customer experience, and unlock incremental revenue at every post-purchase touchpoint.

AfterShip integrates seamlessly with eCommerce platforms including Shopify and TikTok Shop, and connects with more than 1,400 carriers worldwide. Today, over 20,000 businesses—including Samsung, Gymshark, Mejuri, Dr. Squatch, and Alo Yoga—rely on AfterShip to turn every post-purchase moment into an opportunity to build trust, reduce costs, and drive repeat purchases.

Built for a global market from day one, AfterShip operates with an engineering-driven, internationally distributed team. The company employs more than 450 people across 8 offices, spanning North America, Europe, and Asia, and representing over 20 cities worldwide.

Your Mission:

The BDR Manager will lead and scale AfterShip's outbound engine in North America, reporting directly to the Head of Sales. You will own a team of 6 to 8 BDRs and be accountable for the pipeline they generate: meetings booked, meetings attended, and opportunities that convert into real revenue.

This is a hands-on, in-the-trenches leadership role. You will be on the floor coaching live calls, listening to recordings, rewriting sequences that are not converting, and holding the team to a high activity and quality bar every single day. You will find a strong foundation already in place, including defined ramp plans, comp structures, activity standards, and outbound sequences by vertical. Your job is to run it, sharpen it, and scale it.

This is a hybrid position with an expectation to be in the Utah office in Lehi 4-5 days per week. Outbound teams are built in person, and this role is at the center of that.

What You’ll Do:

- Lead, coach, and develop a team of 6 to 8 BDRs, owning their day-to-day performance, career development, and quota attainment
- Own the outbound pipeline number for North America, forecasting meetings and opportunities weekly and reporting results to sales leadership
- Hold the team to clear activity and quality standards across dials, emails, and social touches, and address gaps quickly and directly
- Run daily call blocks, live coaching, and weekly 1:1s focused on measurable skill development, not status updates
- Build and continuously refine outbound sequences, talk tracks, and objection handling by vertical, partnering with Sales Enablement and Product Marketing
- Own BDR onboarding and ramp, getting new hires to full productivity inside a defined ramp window
- Partner with Marketing on target account lists, lead routing, and inbound follow-up standards
- Own the BDR to AE handoff, including meeting qualification criteria, opportunity hygiene, and pipeline quality feedback loops
- Use Gong, HubSpot, and outbound tooling to surface patterns in what is working, coach against real call data, and drive improvement in connect, meeting-held, and opportunity conversion rates
- Recruit, interview, and hire BDRs as the team scales, and build a bench of talent for internal promotion into AE roles
- Establish and track the KPIs that define outbound success, and make the case for changes when the data says something is not working

Who We're Looking For:

- 1-2 years of experience managing a BDR or SDR team, with a track record of hitting team pipeline targets
- SaaS experience required, eCommerce experience preferred
- Prior success as a BDR or AE yourself, with the ability to get on the phone and show the team how it is done
- Proficiency with Gong, HubSpot, and modern outbound tooling, including using call data to coach
- Demonstrated experience building or refining outbound sequences, cold call talk tracks, and objection handling frameworks
- Experience hiring, onboarding, and ramping BDRs, including managing performance issues directly and fairly
- Analytical mindset with comfort living in pipeline and activity data, and the ability to translate it into coaching decisions
- High accountability and a willingness to set a hard standard and hold the line on it
- Excellent communication skills, both with your team and with cross-functional partners in Marketing, Product Marketing, and RevOps
- Ability to operate autonomously and manage competing priorities without constant direction
- Based in Utah with the ability to work from the Lehi office 4-5 days per week

At AfterShip, we know great talent doesn’t always fit every requirement. If you’re passionate about our mission and believe you can make an impact, we encourage you to apply.

Why You Should Join Us:

- Great Place to Work Certified: We’ve been recognized for our inclusive, values-driven culture that celebrates diversity and collaboration.
- Innovative & Inclusive Culture: Started by our software engineer-turned-CEO, AfterShip is built on curiosity, creativity, and collaboration. We’re a passionate, global team of problem solvers who put egos aside to innovate together. We take immense pride in fostering a culture that’s inclusive, which has allowed us to surround ourselves with the industry's most talented professionals.
- Ambitious Mission with Real Impact: Join us in transforming eCommerce by making buying and selling easier for everyone. It’s one of the most dynamic spaces in tech, with limitless opportunities to innovate and grow.
- Thrive & Grow: There’s no ceiling to what you can achieve or learn here. We’re committed to empowering your career while advancing together as a company.

Perks:

- Competitive compensation
- Healthcare coverage offered from day 1
- Retirement plans including company match
- Unlimited PTO
- Annual learning & wellness benefit
- Monthly book perk
- Career progression & professional development
- In-office lunch and commuter benefits for those located in our hub locations

Salary range for this position: USD$125,000 - 160,000 on-target earnings (OTE)

We are an equal opportunity employer and provide accommodations upon request throughout the recruitment process, in accordance with local legislation. Please let us know if you require any support, and we’ll work with you to meet your needs.

This job posting is for a new position. We believe in hiring right over hiring fast. While timelines may vary, we’re looking to fill this role as soon as possible.

Our hiring process uses AI to help with initial resume screening and to support interview note-taking. These tools help our team stay organized and fair, but all hiring decisions are made by people

## About AfterShip

## Company Overview
- **One-liner**: AfterShip provides a post-purchase automation platform for ecommerce merchants, unifying shipment tracking, returns management, and AI delivery predictions.
- **Entity Type**: Private (raised $66 million led by Tiger Global in April 2021, plus a $1 million Series A from IDG Capital Partners in 2014)
- **Headquarters**: Singapore (with offices in Toronto, Barcelona, Madrid, Noida, Shenzhen, and more)
- **Founded**: 2012 (after winning Startup Weekend Hong Kong 2011 and Global Startup Battle 2011)
- **Founders**: Co-founders (names not publicly specified in provided sources)

## Core Business
- **Primary industry**: Ecommerce SaaS (post-purchase automation)
- **Target customers**: B2B – ecommerce merchants of all sizes, from SMB to enterprise (over 20,000 paid customers including Samsung, Gymshark, Vivino, Harry’s, Mous, Rakuten)
- **Mission or purpose**: “Build the world’s leading automation platform for ecommerce merchants.” The company believes in a more open and integrated ecommerce ecosystem where retailers, partners, and developers work together for a better shopping experience.

## Products & Services
- **AfterShip Tracking**: Real-time branded shipment tracking across 1,200+ carriers, with proactive notifications and granular status updates. Reduces WISMO (Where Is My Order) tickets by up to 54%.
- **AfterShip Returns**: Exchange-first returns management that transforms returns into revenue by guiding customers toward exchanges and store credits over refunds. Claims a 2x increase in exchanges and a 20% boost in revenue recapture.
- **AfterShip AI EDD**: AI-powered estimated delivery date predictions to build buyer trust and improve delivery date accuracy.
- **Fraud Prevention**: Tools to detect and prevent fraudulent return requests.
- **Enterprise Reporting & Revenue Attribution**: Drill into order-level insights to see how tracking visits and returns contribute to repeat revenue and customer lifetime value.
- **Integrations**: Seamless connections with Shopify, TikTok Shop, Shopify POS, and other major ecommerce platforms.

## Market Standing
- **Valuation / Market Cap**: Not disclosed
- **Key Metric**: Total funding of $67 million (Series A + Series B); annual revenue not publicly available
- **Notable Investors/Partners**: Tiger Global (lead Series B), IDG Capital Partners (Series A); over 1,000 carrier partners including major global carriers
- **Growth Signals**:
  - 9.4B+ shipments tracked to date
  - 20,000+ paid customers
  - 450+ employees across 6 countries and 20+ cities
  - Earned Great Place to Work Certification™ in Canada (July 2024)
  - Rapidly expanding go-to-market teams with open roles across North America, Europe, and Asia

## Competitive Advantages
- **Deep carrier integrations**: 1,200+ carriers provide granular, real-time tracking data that competitors may not offer.
- **AI-driven delivery predictions**: Proprietary AI estimates deliver dates with high accuracy, reducing customer uncertainty.
- **Exchange-first returns engine**: Converts refund requests into exchanges/store credits, directly improving merchant margins and customer loyalty.
- **Platform lock-in**: Unifies tracking, returns, and insights into one system, reducing the need for multiple vendors.
- **Remote-first global team**: Engineering-driven culture with talent distributed across 20+ cities, enabling 24/7 operations and diverse perspectives.

## Strategic Focus
- Expand the post-purchase automation platform to cover every touchpoint after checkout.
- Increase integration depth with major ecommerce platforms (Shopify, TikTok Shop) and carrier networks.
- Scale go-to-market teams in North America and Europe to capture more enterprise customers.
- Continue investing in AI capabilities for predictive delivery and fraud prevention.

## Why Work Here
- **Culture**: Values include “Geeky Spirit,” “Quick Delivery,” “Keep It Simple,” and “Customer Success.” The team is described as a group of geeks building automation tools for retailers.
- **Diversity & Inclusion**: Committed to a diverse and inclusive workplace; welcomes all races, languages, cultures, beliefs, genders, and identities.
- **Work setup**: Remote-first company with hybrid-flexible options in hub locations (Toronto, Barcelona, Madrid, Singapore). Employees choose a schedule that fits their time zone and role.
- **Perks & benefits**: Competitive compensation, retirement matching, health benefits, learning stipends (monthly book allowance), in-office benefits like commuter and lunch expense coverage.
- **Growth**: Company invests in personal and professional growth with opportunities to up-skill individually or with the team.
- **Recruiting process**: Six steps – Apply, Screen with People Team, Hiring Manager Interview, Practical Assignment, Meet the Team, Offer.

## Sources
1. [aftership.com – About Us](https://www.aftership.com/company/about-us)
2. [aftership.com – Careers](https://www.aftership.com/careers)
3. [aftership.com – Homepage](https://www.aftership.com/)
4. [linkedin.com – AfterShip](https://www.linkedin.com/company/aftership)
5. [builtin.com – AfterShip](https://builtin.com/company/aftership)

## Other roles at AfterShip

- [Revenue Operations Consultant](https://feeny.ai/job/revenue-operations-consultant-aftership-united-states-4nbst4gjrdrj) — United States
- [Customer Success Manager](https://feeny.ai/job/customer-success-manager-aftership-toronto-wh77t4wqn67k) — Toronto, Canada
- [Technical Account Manager](https://feeny.ai/job/technical-account-manager-aftership-austin-dmt59bpzhgty) — Austin, TX / Lehi, UT
- [Technical Account Manager](https://feeny.ai/job/technical-account-manager-aftership-toronto-gey2qgec7mtq) — Toronto, Canada
- [Senior Web Marketing Manager](https://feeny.ai/job/senior-web-marketing-manager-aftership-california-oregon-washington-mfp9b0sse4fr) — California / Oregon / Washington
- [Senior Web Marketing Manager](https://feeny.ai/job/senior-web-marketing-manager-aftership-vancouver-hbnf3kme76z2) — Vancouver, Canada
- [Senior Enterprise Customer Success Manager](https://feeny.ai/job/senior-enterprise-customer-success-manager-aftership-toronto-n05x1vzdkcv0) — Toronto, Canada
- [Account Executive](https://feeny.ai/job/account-executive-aftership-utah-q8asvnyaacpm) — Utah
- [Business Development Representative](https://feeny.ai/job/business-development-representative-aftership-lehi-8ts74wnk427n) — Lehi, UT
- [Technical Account Manager](https://feeny.ai/job/technical-account-manager-aftership-california-utah-washington-90a3w8yvrjvy) — California / Utah / Washington