---
title: 'Business Development Manager - Japan at Trustyou'
canonical: 'https://feeny.ai/job/business-development-manager-japan-trustyou-tokyo-jyj3n83sagyf'
type: 'job'
last_seen: '2026-09-15'
---

# Business Development Manager - Japan at Trustyou

- **Company:** Trustyou
- **Location:** Tokyo, Japan
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2025-12-11
- **Last confirmed live:** 2026-09-15
- **Apply:** https://jobs.lever.co/trustyou/5df3403d-dfc8-4ac2-93ed-e3239eb20c25

## Job description

TrustYou is a leading AI-driven hospitality platform dedicated to transforming guest experiences and empowering businesses to thrive. With a multicultural team of over 150 professionals working remotely across the globe, we are on a mission to help companies grow by achieving customer excellence. At TY, our culture continually evolves and is shaped by the people who work here.  We embrace an open feedback culture, focusing on continuous improvement and customer excellence. Every team member's unique voice contributes to our collective success, fostering an environment where we test, learn, and improve together.

Our products enable our customers to make guests happier, increase customer lifetime value and save unnecessary costs.

Customer Experience Platform (CXP): AI-powered insights for exceptional guest experiences. Improve service quality based on surveys and reviews across the web, respond to all feedback with the help of AI, and market your reputation. Customer Data Platform (CDP): AI-powered customer data management for more direct bookings. Merge and master customer data, manage consent, and transform insights into effective marketing, personalized journeys, and higher lifetime value. AI Agents: Intelligent, always-on agents that boost productivity and reduce operational costs. Available 24/7, they provide instant, personalized recommendations, answer inquiries, and optimize direct booking conversions.

Learn more about TrustYou at www.trustyou.com

If you share our passion for customer happiness and believe in the power to make an impact, you're in the right place. Join us in our mission to revolutionize the hospitality industry through innovation and excellence.

Position: Business Development Manager - Japan Location of the role: Tokyo

As a Business Development Manager at TrustYou, you are responsible for acquiring new clients within your assigned sales region and introducing them to our products. You closely cooperate with our international team and together you will be responsible for the achievement of our strategic sales goals.

You will be part of our international Business Development Team. As our ideal candidate, you come with extensive experience in the hospitality industry and sales experience. You convince us with your excellent communication skills (both oral and written), your resistance to stress and your positive mindset.

In your role, you will make an impact by….

- Making cold outbounds to targeted customers.
- Owning an entire sales cycle from qualifying leads to closing.
- Presenting and selling TrustYou Products to potential clients on the phone, in webinars and on-site.
- Conducting negotiations and closing contracts
- Planning and managing seminars and exhibitions
- Attending seminars and exhibitions to generate leads
- Optimizing the process from initial negotiations to order receipt
- Preparing proposal materials and quotations
- Collaborating with Marketing and Sales operations teams

You are a perfect fit, if you …

- Have a minimum of 3 years of Business Development and corporate sales.
- Have prior experience in the hospitality industry is a plus, but not a must.
- Have business level English language skills. Fluency in Korean language is a BIG plus.
- Possess excellent interpersonal skills with colleagues and clients
- Possess the personal qualities of a winner – self-starter, get-it-done, energetic, persistence, confident decision maker.
- Are flexible and eager to work in a team of young aspiring professionals
- Enjoy using sales tools
- Are experienced in Salesforce CRM.

And most importantly, what's in it for you...

- Working in a global, diverse, and collaborative team
- On-going career development, training, and coaching
- Six days for learning & development
- Celebrate in style at our team events (in-person and virtually)
- Social benefits and perks based on location

TrustYou is an equal-opportunity workplace.

We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of gender, background, religion, orientation, age, or ability.

## About Trustyou

## Company Overview
- **One-liner**: TrustYou is an AI-first global hospitality platform that helps hotels and accommodations turn guest feedback, customer data, and automated interactions into revenue-generating opportunities.
- **Entity Type**: Private (Subsidiary of Recruit Holdings Co., Ltd.; previously funded with $5M in total venture funding)
- **Headquarters**: Munich, Germany (Schmellerstraße 9, 80337)
- **Founded**: 2008
- **Founders**: Benjamin Jost (Co-Founder & CEO)

## Core Business
- Primary industry/industries: Hospitality Technology (Hospitality AI, Guest Feedback, Customer Data)
- Target customers: Hotels, resorts, and accommodation providers of all sizes (B2B); serves 100k+ partners across 100+ countries
- Mission or purpose statement: "To help companies grow by achieving AI-driven customer excellence"

## Products & Services
- **Customer Experience Platform (CXP)** – AI-powered platform for managing guest reviews, surveys, and online reputation. Includes Sentiment AI, competitor benchmarking, and marketing tools. Starting at €75/property/month.
- **Customer Data Platform (CDP)** – Native CDP that aggregates data from PMS, surveys, and other sources to create unified guest profiles, enable audience segmentation, and power marketing automation. Starting at €350/property/month.
- **TrustYou Agent (AI Agent)** – Intelligent, always-on booking assistant that answers guest inquiries, offers personalized recommendations, and drives direct bookings. Starting at €99/property/month.
- **Response AI** – AI-assisted tool for generating personalized responses to guest reviews at scale.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (owned by Recruit Holdings Co., Ltd.)
- **Key Metric**: Annual revenue of approximately **$15M** (2025 estimate)
- **Total Funding**: $5M across 4 rounds (including a $5M Series A led by Omnes Capital in 2011, plus debt financing)
- **Notable Investors/Partners**: Recruit Holdings Co., Ltd. (parent company); Omnes Capital; operates in the United States, Singapore, Spain, Japan, and Romania
- **Growth Signals**: 10.4% YoY headcount growth (+14 people); 113 employees; operates in 6 countries with offices in Germany, US, Singapore, Spain, Japan, and Romania; platform aggregates data for 1M+ accommodations worldwide; 100k+ partners

## Competitive Advantages
- **First-mover in hospitality AI**: Pioneered online reputation management for hotels since 2008
- **Comprehensive platform**: CXP, CDP, and AI Agents work as an integrated suite, offering a rare all-in-one solution for guest data and experience
- **Deep industry specialization**: Purpose-built for hospitality, not a generic CRM or analytics tool
- **Parent company backing**: Part of Recruit Holdings, a major Japanese conglomerate, providing stability and resources
- **Global scale**: Operations in over 100 countries with a distributed, multicultural team speaking 25+ languages

## Strategic Focus
- **AI-first evolution**: Moving beyond reputation management to become the leading hospitality AI platform, with a strong push on their CDP and AI Agents
- **Direct booking optimization**: Helping hotels reduce reliance on OTAs (Online Travel Agencies) by driving direct bookings through AI agents and personalized marketing
- **Data unification**: Pioneering a native CDP that combines first-party data (PMS, surveys) with public data for a single guest view
- **Test-and-learn culture**: Emphasis on continuous improvement and innovation, reflected in their product and company culture

## Why Work Here
- **100% remote-first company**: Operates a fully remote environment with teams occasionally meeting locally; employees across 17 countries
- **Multicultural & inclusive**: English is the company language; the team speaks 25+ languages; "diverse & inclusive" is a stated value
- **Culture of learning & feedback**: Guided by "shoshin" (a beginner's mindset); open feedback culture with focus on continuous improvement
- **Benefits**: Pension schemes with tax and social insurance benefits, impact-based salary, global team events
- **Flexibility**: Highly flexible remote work with high autonomy
- **Team size & dynamics**: ~113 employees; described as an international team with strong teamwork and collaboration
- **Employer ratings (from 117 reviews)**: 3.8/5.0 overall; Work-Life Balance: 4.1; Culture: 4.1; Compensation: 3.3; Career: 3.4

## Sources
1. [trustyou.com – About Us](https://www.trustyou.com/about/)
2. [trustyou.com – Careers](https://www.trustyou.com/careers/)
3. [trustyou.com – Product Page](https://www.trustyou.com/)
4. [LinkedIn – TrustYou Company Page](https://www.linkedin.com/company/trustyou)
5. [CB Insights – TrustYou Profile](https://www.cbinsights.com/company/trustyou)

## Other roles at Trustyou

- [Designer](https://feeny.ai/job/designer-trustyou-cluj-hbfcz3h8rv14) — Cluj, Romania
- [Digital Marketing Manager](https://feeny.ai/job/digital-marketing-manager-trustyou-cluj-w9mvmmjmzgsf) — Cluj, Romania
- [Junior Sales Enablement Manager](https://feeny.ai/job/junior-sales-enablement-manager-trustyou-germany-v6ysdrdpv4h8) — Germany
- [Customer Support Manager (German Speaking)](https://feeny.ai/job/customer-support-manager-german-speaking-trustyou-cluj-napoca-p5fyeh9tvtb6) — Cluj Napoca, Romania
- [Junior Customer Support Manager (German Speaking)](https://feeny.ai/job/junior-customer-support-manager-german-speaking-trustyou-cluj-napoca-kw66y9vjxmnb) — Cluj Napoca, Romania
- [Senior Data Engineer](https://feeny.ai/job/senior-data-engineer-trustyou-germany-spain-romania-6vgdsfr978cr) — Germany / Spain / Romania
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