---
title: 'Business Development Manager at PolyAI'
canonical: 'https://feeny.ai/job/business-development-manager-polyai-united-states-vnfeegkszg9a'
type: 'job'
last_seen: '2026-09-09'
---

# Business Development Manager at PolyAI

- **Company:** PolyAI
- **Location:** United States
- **Posted:** 2026-07-13
- **Last confirmed live:** 2026-09-09
- **Apply:** https://job-boards.eu.greenhouse.io/polyai/jobs/4926483101

## Job description

[PolyAI](https://poly.ai?utm_source=prnewswire&utm_medium=pressrelease&utm_campaign=boilerplate&utm_content=pressrelease) is the Agentic Dialog Platform for building the conversational enterprise, used to build, run, govern, and improve dialog agents at scale. Powered by Raven, a proprietary dialog model trained on more than a billion enterprise conversations, PolyAI agents are built for complexity, open at every layer, and sovereign by design. PolyAI serves hundreds of enterprises across 75 languages and 25 countries, including Metro Bank, Marriott, PG&E, and UniCredit.

PolyAI is looking for a Business Development Manager to lead and scale our Business Development function, reporting into our GTM leadership team. In this role, you'll build and develop a high-performing team responsible for generating qualified pipeline while creating a best-in-class, AI-enabled go-to-market organization.

We're looking for an operationally minded leader who combines strong people leadership with a passion for leveraging AI to improve productivity and execution. Beyond coaching and developing a high-performing team, you'll continuously optimize our outbound strategy, qualification framework, and GTM processes through data-driven decision making and cross-functional collaboration.

A key part of this role will be leading the adoption of AI-powered workflows and AI agents across the Business Development organization. You'll help define how AI is embedded into the team's day-to-day operations, enabling reps to spend more time engaging customers and less time on manual tasks while improving pipeline generation and operational efficiency.

You'll partner closely with Sales, Marketing, Revenue Operations, and Enablement to build scalable programs, improve conversion throughout the funnel, and create a repeatable growth engine.

In this role, you will:

- Lead, coach, and develop a high-performing team of Business Development Representatives through regular coaching, feedback, and career development.
- Recruit, hire, onboard, and ramp new GTM team members.
- Build scalable outbound programs and continuously improve prospecting, qualification, and opportunity generation processes.
- Partner closely with Revenue Operations to improve workflows, reporting, territory strategy, forecasting, and operational efficiency.
- Lead the adoption and optimization of AI agents and AI-powered workflows across the Business Development organization, ensuring the team effectively incorporates AI into prospecting, account research, outreach, coaching, and daily execution.
- Evaluate emerging AI technologies and identify opportunities to improve productivity, pipeline generation, and team performance.
- Work closely with Sales, Marketing, Product Marketing, and Enablement to develop compelling messaging and improve conversion across inbound and outbound motions.
- Partner with Demand Generation to provide feedback on MQL quality, campaign performance, and lead routing.
- Monitor team performance using data and KPIs, providing actionable coaching and recommendations for improvement.
- Present accurate forecasts, performance metrics, and operational insights to GTM leadership.
- Oversee GTM compensation programs, performance management, and policy administration.

## What you'll bring

- 5–7+ years of experience leading and growing Business Development or Sales Development teams within a high-growth B2B SaaS organization.
- Proven success building operationally excellent outbound organizations through scalable processes, strong execution, and data-driven decision making.
- Experience leading teams that leverage AI agents or AI-powered workflows in their day-to-day operations, with a demonstrated ability to drive adoption, improve productivity, and measure business impact.
- Strong understanding of sales operations, funnel metrics, forecasting, pipeline management, and performance analytics.
- Experience partnering closely with Revenue Operations, Sales Leadership, Marketing, and Enablement.
- Demonstrated success hiring, coaching, and developing high-performing teams.
- Hands-on experience with modern GTM technology including Salesforce, LinkedIn Sales Navigator, Gong, Outreach or Salesloft, marketing automation platforms, and AI-powered sales technologies.
- Excellent communication, stakeholder management, and executive presentation skills.

## Your Style

- Operationally minded with a passion for building scalable systems and repeatable processes.
- AI-first mindset with a curiosity for emerging technologies and a proven ability to lead organizational adoption of AI.
- Data-driven and analytical, using metrics to inform decisions and improve team performance.
- Collaborative leader who builds strong cross-functional relationships across Sales, Marketing, Revenue Operations, and Enablement.
- Entrepreneurial, adaptable, and energized by building in a fast-paced, high-growth environment.
- Strong communicator with executive presence and the ability to influence stakeholders at all levels.

We provide a competitive salary range for this role - which is $120,000 – $140,000 base salary / $170,000 - $200,000 OTE - depending on level and experience. Please note this range is intended as a guide, not a guarantee. Final compensation will be based on individual qualifications, relevant experience, and the scope of the role.

In addition to salary, this position includes equity in the business, giving you the opportunity to share in the company’s long-term success.

## Benefits

💰 Participation in the company’s employee share options plan

🏥 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision

👪 Life Insurance

◻️ STD and LTD

💰 The opportunity to contribute to the company's 401k plan

🏝 Flexible PTO policy + 11 designated company holidays

📚 Annual learning and development allowance

🏡 We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!

🧡 Enhanced parental leave

[👨‍👩‍👧](https://emojipedia.org/family-man-woman-girl/) Company-funded fertility and family-forming programmes

[🌸](https://emojipedia.org/cherry-blossom/) Menopause care programme with Maven

At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact.

Our core values are:

Only the best We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence.

Ownership We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes.

Relentlessly improve We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI.

Bias for action Our world moves quickly and so do we. We take calculated risks and we deliver impact fast.

Disagree and commit We are all working toward the same goal. If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all.

Build for people We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation.

PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.

Kindly find the Privacy Notice for our recruitment process by following the link [here](https://polyai.notion.site/Recruitment-Privacy-Notice-1b5097db17f7802ead64dd6daf159ded). This document provides important information regarding how we handle your personal data throughout the recruitment journey.

## About PolyAI

## Company Overview
- **One-liner**: PolyAI builds enterprise-grade voice AI agents that handle complex customer conversations with lifelike, empathetic interaction at scale.
- **Entity Type**: Private (Series D) [cbinsights.com](https://www.cbinsights.com/company/polyai)
- **Headquarters**: London, United Kingdom (primary) with offices in San Mateo, CA; New York, NY; Belgrade, Serbia; and Vancouver, Canada [poly.ai/about](https://poly.ai/about) [cbinsights.com](https://www.cbinsights.com/company/polyai)
- **Founded**: 2017 [poly.ai/about](https://poly.ai/about) [cbinsights.com](https://www.cbinsights.com/company/polyai)
- **Founders**: Nikola Mrkšić (CEO), Shawn Wen (CTO), Eddy Su (SVP Engineering) [poly.ai/about](https://poly.ai/about)

## Core Business
- **Primary industry**: Enterprise conversational AI / voice AI agents for customer service.
- **Target customers**: B2B, enterprise (large brands in financial services, healthcare, consumer services, and other regulated industries) [poly.ai](https://poly.ai) [cbinsights.com](https://www.cbinsights.com/company/polyai)
- **Mission/purpose**: “Make bad customer service a thing of the past” by enabling enterprises to deliver fast, empathetic, and scalable conversational experiences. [poly.ai](https://poly.ai) [poly.ai/careers](https://poly.ai/careers)

## Products & Services
- **[Agent Studio](https://poly.ai)**: A full‑stack platform for building, running, and governing dialog agents across voice and channels. Includes a no‑code Agent Builder for non‑technical teams and an ADK for developers. Agents are powered by PolyAI’s proprietary large‑language model, **Raven**, trained on 1B+ enterprise conversations. Supports compliance (SOC 2, HIPAA, GDPR, PCI DSS). [poly.ai](https://poly.ai)

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed in available sources.
- **Key Metric**: **Total funding of $204.5M** (Series D raised $86M ~6 months prior to mid‑2026) [cbinsights.com](https://www.cbinsights.com/company/polyai)
- **Notable Investors/Partners**: Not listed in the provided search results; partnerships include major brands (customer logos not named but described as “world’s leading brands”). [poly.ai/about](https://poly.ai/about)
- **Growth Signals**: 
  - 0‑week deployment from kickoff to launch (fastest deployment claim).
  - Supports 40+ languages with native‑speaker quality.
  - Average containment rate of 90% (industry‑leading).
  - Over 100M calls handled across all industries.
  - 13 patents filed (3 most popular: AI, computational linguistics, machine learning). [poly.ai/about](https://poly.ai/about) [cbinsights.com](https://www.cbinsights.com/company/polyai)
  - Offices in 5 locations (London, San Mateo, New York, Belgrade, Vancouver) with 10 open roles as of mid‑2026. [job-boards.greenhouse.io](http://job-boards.eu.greenhouse.io/polyai)

## Competitive Advantages
- **Proprietary Raven model** trained on 1B+ enterprise conversations, yielding superior natural dialog understanding compared to bolted‑on voice‑to‑chat solutions.
- **Full‑stack, dialog‑native runtime** designed specifically for enterprise customer engagement – not a chatbot with voice added later.
- **Enterprise‑grade compliance** (SOC 2, HIPAA, GDPR, PCI DSS) built in by default.
- **Fast deployment** (0‑week from kickoff to launch) and high containment rates (90% average). [poly.ai](https://poly.ai) [poly.ai/about](https://poly.ai/about)

## Strategic Focus
- Expanding the **Agentic Dialog Platform** to enable every builder (from non‑technical teams to developers) to build, run, adapt, and govern dialog agents at enterprise scale. [poly.ai](https://poly.ai)
- Targeting regulated verticals (financial services, healthcare) where compliance and brand consistency are critical.
- Iterating on real‑time adaptation and governance features to maintain “relentless improvement” in conversational AI. [poly.ai](https://poly.ai) [poly.ai/careers](https://poly.ai/careers)

## Why Work Here
- **Culture**: Values include ownership, bias for action, disagree & commit, and relentless improvement. Emphasizes impact – “There is nothing more rewarding than having real people actually talk to the thing you’ve helped build.” [poly.ai/careers](https://poly.ai/careers)
- **Remote/Hybrid**: Remote‑friendly with flexible options; offices available in London, San Mateo, New York, Belgrade, and Vancouver. Some roles require PST timezone alignment. [poly.ai/careers](https://poly.ai/careers) [job-boards.greenhouse.io](http://job-boards.eu.greenhouse.io/polyai)
- **Perks**: Medical, dental, and mental healthcare for employees and family; share options plan; social budget for team activities; parental support; learning & leadership development. [poly.ai/careers](https://poly.ai/careers)

## Sources
1. [poly.ai](https://poly.ai)
2. [poly.ai/about](https://poly.ai/about)
3. [poly.ai/careers](https://poly.ai/careers)
4. [job-boards.greenhouse.io](http://job-boards.eu.greenhouse.io/polyai)
5. [cbinsights.com](https://www.cbinsights.com/company/polyai)

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