--- title: 'Business Development Representative at Solidroad' canonical: 'https://feeny.ai/job/business-development-representative-solidroad-san-francisco-qwrdqzvxjmnd' type: 'job' last_seen: '2026-09-06' --- # Business Development Representative at Solidroad - **Company:** Solidroad - **Location:** San Francisco, CA - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-08-20 - **Last confirmed live:** 2026-09-06 - **Apply:** https://jobs.ashbyhq.com/solidroad/587b39d1-159f-4892-acb6-1bfc0b4b9315 ## Job description ## ABOUT SOLIDROAD Building something great is addictive. It's like discovering your favorite TV show mid-season, except you're helping write the next episode. It's like unboxing a new gadget, except you're the one designing it. You shape how it feels, how it works, and how people react when they use it. At Solidroad we're solving a big, messy, exciting problem: how do you scale customer support without losing what makes humans amazing? Warmth, empathy, intuition. We're using AI, generative tech, and real-time simulations to make this happen. It's ambitious, difficult, and genuinely new. ## ABOUT THE ROLE We're looking for BDRs who want to do more than just hit quota — someone who wants to shape the way we sell and grow the company from the ground up. You'll be one of the first hires on our sales team and will work directly with the founders. Your day-to-day will revolve around personalized email outreach, LinkedIn social selling, and cold calling to book meetings with CX and support leaders at fast-growing companies. This is a role for someone who loves the thrill of getting a response from that cold prospect, who geeks out on subject lines, and who sees rejection as part of the game. If you want to break into SaaS sales, make a name for yourself, and grow into an AE or manager role fast — this is the place. ## WHAT YOU'LL ACTUALLY DO DAY-TO-DAY - Drive top-of-funnel activity: personalized email outreach, LinkedIn messaging, and cold calls. - Book qualified meetings with CX leaders — think Heads of Support, VP of Ops, Directors of Enablement. - Collaborate with the sales and marketing teams on outbound campaigns and messaging experiments. - Keep HubSpot updated and clean — pipeline discipline matters. - Work closely with the founders to refine our ICP and sales process. - Learn what it takes to take a startup from $1M to $10M ARR. ## OUR TEAM & CULTURE We're a small, focused group working full-time in our Dublin & San Francisco offices. We're here five days a week because building something ambitious means collaborating closely, solving problems together, sharing ideas spontaneously, and occasionally challenging each other to padel matches, cold plunges, or karaoke evenings. We're intentional about creating a culture that's mature, supportive, and fun. You'll be joining experienced founders who've done this before, alongside a tight-knit team genuinely excited about building something impactful. ## WE HOPE YOU - Are confident picking up the phone and cold calling strangers. - Write tight, clear, and compelling emails. - Love experimenting with messaging and learning what works. - Are ambitious and want to grow into a closing role fast. - Want to work in-person with a close-knit, fast-paced team in San Francisco. - No prior sales experience needed - once you have grit. THE GOOD, THE BAD, AND THE HONEST TRUTH The highs are real: you'll close deals that move the needle, learn directly from experienced founders, and help build the next category-defining company. The lows? You'll need to hunt for deals, get creative to break into accounts, and wear a lot of hats while we figure things out together. This isn't a place to coast — it's a place to grow fast, fail fast, and get better every day. If that sounds exciting, don't overthink it. Reach out. Send us a note about who you are, what you've sold, and why you think you could win here. Curiosity, hustle, and coachability matter more to us than a perfect CV. ## About Solidroad ## Company Overview - **One-liner**: Solidroad is an AI-native quality assurance and training platform that helps customer support teams evaluate 100% of interactions and deliver personalized coaching for both human and AI agents. - **Entity Type**: Private (Series A) - **Headquarters**: San Francisco, California, United States (with a second office in Dublin, Ireland) - **Founded**: 2023 - **Founders**: Mark Hughes (Co-Founder & CEO) and Patrick Finlay (Co-Founder & CTO) ## Core Business - Primary industry/industries: Software Development – AI-powered customer experience (CX) optimization. - Target customers: Enterprise customer support teams handling high volumes of human and AI agent interactions (B2B). - Mission or purpose statement: “Close the loop from customer insight to agent improvement” – making every customer interaction better, faster, and more consistent. ## Products & Services - **Precision AI QA & Coaching**: Platform that automatically reviews 100% of interactions across phone, live chat, video, and email, surfacing risks and skill gaps in real time. Includes AI simulations that replicate real customer personas for agent training. - **Custom Trainings**: Enables teams to create tailored training modules and coaching programs based on actual interaction data. - **Optimization Layer for CX**: Unifies human and AI agent performance under a single quality definition, providing continuous improvement across all conversation channels. ## Market Standing - **Valuation/Market Cap**: Not disclosed. - **Key Metric**: Total funding of **$32.8M** (Seed rounds in 2024/2025 and a $25M Series A in 2026 led by Hedosophia; earlier seed led by First Round Capital). - **Notable Investors/Partners**: First Round Capital (lead seed), Hedosophia (lead Series A), and other investors. Partners include Oura, Ryanair, ActiveCampaign, and Crypto.com. - **Growth Signals**: - Employee count: 17 as of mid-2026 (+170% YoY). - Monthly job postings up 200% quarter-over-quarter. - Web traffic surged 256% month-over-month; global rank rising. - Office presence in two countries with active hiring across sales, engineering, and marketing. ## Competitive Advantages - **AI-native approach**: Unlike legacy QA tools, Solidroad was built from the ground up to handle both human and AI agent interactions in one platform. - **Institutional workflow integration**: Connects seamlessly with existing tools (Zendesk, Intercom, Salesforce, etc.) and lets teams define their own quality criteria. - **Speed & scale**: Reviews 100% of conversations in seconds, not samples; simulations reduce training time by an hour per session. - **Closed-loop system**: Automatically surfaces risks and triggers coaching, creating a continuous improvement cycle. ## Strategic Focus - **Current priorities**: Scaling the platform to serve more enterprise customers, expanding the engineering team to deepen product capabilities, and strengthening go-to-market in North America and EMEA. - **Direction for growth**: Being the “optimization layer for CX” that unifies quality assurance and training across all channels and agent types (human and AI). ## Why Work Here - **Culture highlights**: Early-stage, high-ownership environment with a tight-knit team of ~17 people. Emphasis on building a critical infrastructure layer for customer support. - **Remote/hybrid/office policy**: In-office 5 days a week in San Francisco (HQ) or Dublin, Ireland. No remote or hybrid option currently. - **Notable perks or engineering culture**: Engineering stack includes TypeScript, Next.js, React, Terraform, and OpenAI integration. Engineers work on high-impact product features from day one. The team is described as “founding” with significant autonomy. ## Sources 1. [solidroad.com](https://solidroad.com/) 2. [Built In – Solidroad Careers, Perks + Culture](https://builtin.com/company/solidroad) 3. [Solidroad Jobs (Ashby)](https://jobs.ashbyhq.com/solidroad) 4. [Solidroad Careers Page](https://www.solidroad.com/careers) 5. [LinkedIn – Solidroad](https://www.linkedin.com/company/solidroad) ## Other roles at Solidroad - [Staff Software Engineer](https://feeny.ai/job/staff-software-engineer-solidroad-san-francisco-xj0rt0g6ss2q) — San Francisco, CA - [Staff Product Engineer](https://feeny.ai/job/staff-product-engineer-solidroad-dublin-m7aeyj42fas7) — Dublin, Ireland - [Senior Product Engineer](https://feeny.ai/job/senior-product-engineer-solidroad-dublin-c3sy2cfxdy1q) — Dublin, Ireland - [Founding Product Designer](https://feeny.ai/job/founding-product-designer-solidroad-san-francisco-8nyy01ck0f1b) — San Francisco, CA - [Account Executive](https://feeny.ai/job/account-executive-solidroad-san-francisco-rpvtvr2rwm1p) — San Francisco, CA - [Senior Software Engineer](https://feeny.ai/job/senior-software-engineer-solidroad-san-francisco-az3wy7gt0w0b) — San Francisco, CA - [Business Development Representative](https://feeny.ai/job/business-development-representative-hello-patient-austin-0yb3ddy0z03y) — Austin, TX - [Business Development Representative](https://feeny.ai/job/business-development-representative-beyondtrust-atlanta-g1rrkmkvpfmt) — Atlanta, GA - [Business Development Representative](https://feeny.ai/job/business-development-representative-beyondtrust-atlanta-07vccj4438pw) — Atlanta, GA - [Business Development Representative](https://feeny.ai/job/business-development-representative-zen-educate-texas-7h1x51v9m6dq) — Texas