--- title: 'Business Insights Analyst at ASAPP' canonical: 'https://feeny.ai/job/business-insights-analyst-asapp-argentina-6fcsapxgdxcs' type: 'job' last_seen: '2026-10-18' --- # Business Insights Analyst at ASAPP - **Company:** ASAPP - **Location:** Argentina - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-10-08 - **Last confirmed live:** 2026-10-18 - **Apply:** https://jobs.lever.co/asapp-2/32ffad62-1dd9-4273-8902-f3b7a82fb35c ## Job description At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1. We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey. We are looking for a Business Insights Analyst to join our growing Strategy & Insights Team to help shape the future of customer experiences powered by Generative AI. As a key member of ASAPP's Customer Growth organization, you will partner with Customer Success, Engineering, and Product teams to deliver strategic insights and maximize the value that the world's largest brands derive from our platform. Your analysis will directly influence how customers interact with leading brands, while your recommendations will help guide the direction of our evolving AI products. In this role, you will analyze large-scale Generative AI deployments, draw insights from conversational data to uncover and communicate growth opportunities, and craft compelling narratives around performance and impact. The ideal candidate is detail-oriented, analytically minded, has a strong grasp of customer behavior, and a track record of translating data-driven insights into actionable recommendations. This role is right for you if you - Thrive at the intersection of data analysis and strategic thinking - Enjoy turning complex data into clear, actionable business recommendations - Communicate clearly with both technical and non-technical audiences - Are organized and able to manage multiple priorities at once - Are skilled at uncovering patterns in large, complex datasets - Want to build a foundation in strategy and analytics - Are curious, adaptable, and eager to learn about new technologies and industries ## What you'll do - Support Customer Success and Strategy teams with client requests beyond standard deliverables, strengthening the client partnership - Handle ad-hoc requests from internal and external stakeholders based on priority - Develop analytical insights that measure client performance across key inputs such as performance metrics and customer experience - Collaborate with Customer Success Managers to shape account strategy, create forecasts,  and quantify impact of technology - Identify creative new ways to analyze data at scale ## What you'll need - Bachelor's degree in Business, Economics, Data Science, Mathematics, Computer Science, Statistics, or related field; or equivalent work experience - 2+ years of experience in consulting, business intelligence, data analytics, or a similar role - Demonstrated experience connecting data analysis to business drivers - Exposure to client or stakeholder communication - Ability to manage and prioritize across competing requirements - Strong SQL skills, including the ability to write new queries and interpret existing queries - Proficiency in creating impactful presentation materials in PowerPoint or Google Slides to communicate insights clearly to cross-functional audiences - Strong written and verbal communication skills ## What we'd like to see - Experience with data visualization or analytics tools - Experience leveraging large language models for analytics purposes - Specific experience analyzing customer behavior ## Benefits - Competitive compensation - Stock options - Healthcare for the family group - Mac equipment - USD 150 per month in flexible benefits - 3 weeks of vacation - English lessons ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance. #LI-SL1 #LI-Remote ## About ASAPP ## Company Overview - **One-liner**: ASAPP builds AI-native customer experience platforms that automate and augment human agents in large enterprise contact centers. - **Entity Type**: Private (venture-backed; total funding $380M across 6 rounds) - **Headquarters**: New York, New York, United States - **Founded**: 2015 (company timeline); LinkedIn lists 2014 - **Founders**: Gustavo (surname not publicly disclosed in available sources) ## Core Business - **Primary industries**: Customer service technology, enterprise AI, contact center software - **Target customers**: Large enterprises and contact centers (B2B) - **Mission / purpose**: To solve the toughest challenges in customer service with AI, turning the contact center into the foundation of the agentic enterprise. ## Products & Services - **GenerativeAgent®**: A fully capable AI customer service agent that listens, understands, and acts like a top‑tier human agent (launched May 2024). - **ASAPP CXP (Customer Experience Platform)**: Unites CX systems, data, and workflows in one place to serve customers intelligently (launched November 2025). - **AI-native asynchronous messaging platform**: Original product for digital-first customer conversations. - **Voice AI with speech recognition and automated summaries**: Reduces after‑call work. ## Market Standing - **Valuation / Market Cap**: Not publicly disclosed. - **Key Metric**: Annual revenue estimated at $82.3M (from LinkedIn company profile); total funding $380M. - **Notable Investors / Partners**: Not named in available sources; 6 funding rounds completed. - **Growth Signals**: Headcount of 217 (-0.2% YoY) per LinkedIn; 389 total employees per Built In. Launched two major new products in 2024‑2025 (GenerativeAgent and CXP). Offices in 4 countries and remote presence in Argentina/Uruguay. ## Competitive Advantages - Long‑running focus on AI for customer service (founded 2014/2015) with early breakthroughs in generative language models for agent assistance. - Deep R&D team that publishes foundational AI research and applies it to complex enterprise interactions. - Only company offering an “AI‑native” platform that unifies data, workflows, and AI agents with human‑in‑the‑loop governance. ## Strategic Focus - Expanding from AI agent assistance to full AI‑powered customer service agents (GenerativeAgent). - Platform consolidation via ASAPP CXP to replace fragmented legacy contact center systems. - Serving the world’s largest and most demanding contact centers. ## Why Work Here - **Culture values**: Customer Driven, Grit, Excellence, Teamwork, Speed, Ownership. - **Work alongside** world‑class researchers, engineers, and operators pushing the boundaries of applied AI. - **Work environment**: Hybrid/remote options; offices in New York, Mountain View, Buenos Aires, Chennai, Bangalore; remote positions in Argentina, Uruguay, and US. - **Perks**: - Full health coverage (medical, vision, dental) for employee and family, plus monthly gym reimbursement. - Daily catered meals or food stipends in offices. - 401(k) with company matching (US employees). - Comprehensive maternity, paternity, and family leave. - Generous vacation policy. - Learning & development programs. ## Sources 1. [ASAPP Company Page](https://www.asapp.com/company) 2. [ASAPP Careers Page](https://www.asapp.com/careers) 3. [ASAPP Open Positions (Lever)](https://jobs.lever.co/asapp-2) 4. [LinkedIn Company Profile](https://www.linkedin.com/company/asappco) 5. [Built In Company Profile](https://builtin.com/company/asapp) ## Other roles at ASAPP - [Chief Product Officer](https://feeny.ai/job/chief-product-officer-asapp-new-york-nmtmfnbsa55g) — New York, NY - [Lead Machine Learning Engineer, Evaluations](https://feeny.ai/job/lead-machine-learning-engineer-evaluations-asapp-mountain-view-tw8xfqfhy1by) — Mountain View, CA - [Manager, AI Project Management](https://feeny.ai/job/manager-ai-project-management-asapp-new-york-29f3wpkmek2y) — New York, NY - [Account Executive](https://feeny.ai/job/account-executive-asapp-new-york-4rgbg94vw1jp) — New York, NY - [Senior Product Manager, Observability Tools](https://feeny.ai/job/senior-product-manager-observability-tools-asapp-argentina-1jcy84pn0t0v) — Argentina - [Director, Strategic Accounts](https://feeny.ai/job/director-strategic-accounts-asapp-united-states-cp0pas8bbr0z) — United States - [VP, Strategic Accounts](https://feeny.ai/job/vp-strategic-accounts-asapp-united-states-haf3ep020bx5) — United States - [Senior Product Manager, Voice & Agentic Platform](https://feeny.ai/job/senior-product-manager-voice-agentic-platform-asapp-mountain-view-33wedcc0g7xs) — Mountain View, CA - [Product Manager, Messaging Platform & AI Services](https://feeny.ai/job/product-manager-messaging-platform-ai-services-asapp-argentina-w3yz2qf4n838) — Argentina - [Senior Product Manager, Data & Solution Strategy](https://feeny.ai/job/senior-product-manager-data-solution-strategy-asapp-argentina-jgg8ke69nvbk) — Argentina