---
title: 'Business Intelligence Analyst, Financial Services at Nclusion'
canonical: 'https://feeny.ai/job/business-intelligence-analyst-financial-services-nclusion-palo-alto-mhs0pxsjynxk'
type: 'job'
last_seen: '2026-09-09'
---

# Business Intelligence Analyst, Financial Services at Nclusion

- **Company:** Nclusion
- **Location:** Palo Alto, CA
- **Compensation:** $120k–$140k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-08-11
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.gem.com/nclusion/am9icG9zdDozcYgXAe_-xH22XRSObdCv

## Job description

## About the Role

As a Business Intelligence Analyst, you'll be the analytical backbone of the Financial Services Operations function. You'll build and maintain the KPI reporting and dashboards that track wallet, loyalty card, and remittance performance against the FinServ team's priority metrics across every active market, turning that data into analysis the Director uses to brief the COO and Exec team.

## What You’ll Do

- Define and maintain KPIs spanning agent network health, wallet/loyalty adoption, and remittance performance, across all active markets.
- Build and maintain recurring performance reporting that the FS Director uses to brief the COO and Exec team — you own the analysis, the Director owns the narrative and delivery.
- Partner with the Wallet and Remittance Product Ops Leads to surface underperformance signals and contribute to root-cause analysis, market by market — you bring the data-grounded diagnosis; they bring field context and the final call.
- Build lightweight, ad hoc analysis (SQL, Excel/Sheets, BI tools) for questions the established data lake and KPI set don't yet answer — and partner with the data team to turn recurring ad hoc needs into permanent capture mechanisms, rather than building parallel shadow dashboards indefinitely.
- Support GTM planning alignment with Network & Gaming Operations by providing performance and market-readiness data, including agent network maturity signals.
- Translate analysis into concrete operational recommendations and support their implementation alongside the Director and Product Ops Leads.
- Monitor trends in digital wallets, crypto, and remittances that could inform strategy; flag relevant signals to the Director (watch-brief, not a strategy mandate).

## What You Bring to the Table

- 3+ years of experience in operations analytics, business intelligence, or strategy/ops roles — fintech, payments, or financial services preferred.
- Strong SQL and Excel/Sheets skills; hands-on experience with at least one BI tool (Looker, Tableau, Metabase, or similar).
- Experience building a KPI framework or recurring reporting package from a messy or incomplete data starting point.
- A track record of producing analysis that’s used directly in a leadership or board-level conversation.
- Comfort working ad hoc against undefined questions, and separately, experience partnering with a central data/eng team to formalize a recurring analysis into permanent tooling.
- Experience operating in a fast-paced, high-growth, or startup environment with ambiguous, shifting priorities.
- Working knowledge of or strong interest in crypto wallets and emerging trends in digital financial services.

## Benefits and Perks

- 📈 401k with a match!
- 🩺 Medical Insurance
- 🦷 Dental Insurance
- 👓 Vision Insurance
- 💸 Competitive compensation & equity – We believe in sharing success.
- ✈️ Flexible PTO – We focus on impact, not tracking vacation days. We encourage a minimum of 14 days.
- 🍽️ In-office lunch, team events & culture

## About Nclusion

## Company Overview
- **One-liner**: Nclusion is a financial technology company that provides accessible and affordable financial services to underserved and unbanked populations in the developing world.
- **Entity Type**: Private (Unfunded / Bootstrapped)
- **Headquarters**: Palo Alto, California, United States
- **Founded**: 2011
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Financial Services / Fintech
- **Target customers**: B2C, specifically unbanked and underserved individuals in developing economies
- **Mission or purpose statement**: To provide traditional financial services to 1.5 billion people worldwide who currently lack access, bridging the gap between traditional banking and the communities that need it most [nclusion.com](https://www.nclusion.com/).

## Products & Services
Nclusion aims to provide a suite of traditional financial services tailored for unbanked populations. Based on job postings and company descriptions, key areas of focus include:
- **Financial Services Platform**: A technology platform enabling savings, investments, and money transfers for users in developing countries.
- **Crypto/Web3 Product**: The company is building crypto and Web3 infrastructure to power its financial inclusion mission, suggesting a focus on blockchain-based solutions for remittances and value transfer [gem.com](https://jobs.gem.com/nclusion).
- **International Payment & Remittance Services**: Operations in the Dominican Republic and other markets indicate a focus on cross-border money movement.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (unfunded company)
- **Key Metric**: Employee count of approximately 91-125 (sources vary), with 13 active job postings as of late 2025/early 2026 [gem.com](https://jobs.gem.com/nclusion).
- **Notable Investors/Partners**: None disclosed; the company is self-funded.
- **Growth Signals**: 
  - Actively building a new Developer Tooling team from scratch [linkedin.com](https://linkedin.com/company/nclusion-inc).
  - Hiring across Engineering, Product, Legal, Finance, and People teams in Q3 2026 [linkedin.com](https://linkedin.com/company/nclusion-inc).
  - Expanding into crypto/Web3 infrastructure, a sign of product evolution.

## Competitive Advantages
- **Clear Mission Focus**: A singular, compelling mission to bank the unbanked, which creates strong employee purpose and alignment.
- **First-Mover in Niche**: Focuses specifically on a massive, underserved global population (1.5 billion people) rather than competing for saturated developed-market customers.
- **Bootstrapped Independence**: Being unfunded (or self-funded) allows the company to focus on long-term impact over short-term investor pressure.
- **Distributed Global Workforce**: With employees across 5 countries (US, Dominican Republic, France, Canada, Belgium), the company has built a diverse, international team that understands its target markets [gem.com](https://jobs.gem.com/nclusion).

## Strategic Focus
- **Scaling Engineering and Infrastructure**: Notably building a Developer Tooling team to improve internal engineering velocity and processes [linkedin.com](https://linkedin.com/company/nclusion-inc).
- **Crypto/Web3 Expansion**: Actively hiring for Senior Software Engineers in Crypto/Web3 Product and Crypto Infrastructure, indicating a strategy to leverage blockchain for low-cost, accessible financial services [builtin.com](https://builtin.com/company/nclusion).
- **International Product Expansion**: Hiring a Software Engineer specifically for "International Product Expansion," suggesting new market entries [gem.com](https://jobs.gem.com/nclusion).
- **Strengthening Compliance and Legal**: Hiring for Product Counsel and AML Investigations roles, showing a commitment to regulatory compliance as they scale.

## Why Work Here
- **Mission-Driven Work**: Employees have the opportunity to work on a product with direct, positive impact on millions of financially excluded people.
- **High Ownership Culture**: The company emphasizes that new hires, especially in engineering, will have "real ownership" and the chance to shape how the entire engineering team works [linkedin.com](https://linkedin.com/company/nclusion-inc).
- **Hybrid and In-Office Policies**: Offers a mix of in-office (Palo Alto), hybrid, and remote roles, providing flexibility depending on the team and role [builtin.com](https://builtin.com/company/nclusion).
- **Strong Technical Focus**: With 33% of the workforce in technical roles, engineers will work in a tech-forward environment using a modern stack including React, TypeScript, Kotlin, Python, Terraform, Solidity, and blockchain technologies [gem.com](https://jobs.gem.com/nclusion).
- **Global Team Culture**: Working across 5 countries provides a unique, multicultural environment that is essential for understanding the company's end users.

## Sources
1. [nclusion.com](https://www.nclusion.com/)
2. [gem.com](https://jobs.gem.com/nclusion)
3. [linkedin.com](https://linkedin.com/company/nclusion-inc)
4. [builtin.com](https://builtin.com/company/nclusion)
5. [tracxn.com](https://tracxn.com/d/companies/nclusion/__Vr9GY1CZ_yAD7EQdC9TtpG-rGXAjJLrASiYkICcxGC4)

## Other roles at Nclusion

- [Product Operations Manager, Gaming](https://feeny.ai/job/product-operations-manager-gaming-nclusion-palo-alto-jwr1ek8xxf1q) — Palo Alto, CA
- [Supply Chain Analyst](https://feeny.ai/job/supply-chain-analyst-nclusion-palo-alto-fjkbh9g45rdc) — Palo Alto, CA
- [Product Operations Manager, Payments](https://feeny.ai/job/product-operations-manager-payments-nclusion-palo-alto-7r3pdabf289p) — Palo Alto, CA
- [Product Operations Manager, Wallets](https://feeny.ai/job/product-operations-manager-wallets-nclusion-palo-alto-1dm3jtbba6bm) — Palo Alto, CA
- [International Human Resources Business Partner](https://feeny.ai/job/international-human-resources-business-partner-nclusion-united-states-jsdpvfw9nge4) — United States
- [Product Manager, Security](https://feeny.ai/job/product-manager-security-nclusion-palo-alto-h8y6zpkhde28) — Palo Alto, CA
- [Staff Infrastructure Security Engineer](https://feeny.ai/job/staff-infrastructure-security-engineer-nclusion-palo-alto-n7r6q9vcw0aw) — Palo Alto, CA
- [Corporate Finance Manager](https://feeny.ai/job/corporate-finance-manager-nclusion-palo-alto-kxzjk46567vv) — Palo Alto, CA
- [Senior Software Engineer, Developer Tooling](https://feeny.ai/job/senior-software-engineer-developer-tooling-nclusion-palo-alto-vwmd5knre47k) — Palo Alto, CA
- [Superbuilder, AI Agent Tooling](https://feeny.ai/job/superbuilder-ai-agent-tooling-nclusion-palo-alto-1qgkepavca54) — Palo Alto, CA