---
title: 'Business Intelligence Manager at Served With Honor'
canonical: 'https://feeny.ai/job/business-intelligence-manager-served-with-honor-united-states-1d7nn12z5b29'
type: 'job'
last_seen: '2026-09-07'
---

# Business Intelligence Manager at Served With Honor

- **Company:** Served With Honor
- **Location:** United States
- **Compensation:** $110k–$125k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-06-09
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.ashbyhq.com/servedwithhonor/9563cb26-ffad-42b8-8eee-60e3e317ad90

## Job description

Positions Summary:

The Business Intelligence Manager will be responsible for overseeing and enhancing the operations efficiency and effectiveness of our company. Your expertise in business intelligence and data-driven decision-making will be crucial in identifying opportunities for improvement, streamlining processes, and driving informed strategic choices. You will work closely with cross-functional teams to ensure seamless collaboration, efficient resource allocation, and achievement of key performance indicators.

Essential Functions and Responsibilities:

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

- Utilizes your experience in business intelligence tools and techniques to gather, analyze and interpret complex data sets
- Provides actionable insights and recommendations to executive management for improved decision-making, resource allocation and process optimization
- Identifies operational bottlenecks, inefficiencies, and areas for improvement within various departments
- Develops and implements strategies to streamline processes, reduce costs and enhance overall operational performance
- Collaborates with department heads and executive management to establish key performance indicators (KPIs) that align with the company’s strategic goals
- Monitors and analyzes KPIs to identify trends, deviations and opportunities and provides regular reports to guide decision-making
- Fosters effective communication and collaboration across departments to ensure smooth workflows and coordinated efforts
- Works closely with teams such as Finance, Marketing, Sales, and Operations to align operations with overall business objectives
- Leads and oversees the implementation of process improvement initiatives and operational projects
- Defines project scope, objectives, timelines, and resource requirements to ensure successful execution within established parameters

.• Monitors resource allocation across departments to optimize staffing levels and allocation of assets

- Makes recommendations for resource adjustments based on data driven insights
- Identifies potential operational risks and develops mitigation strategies
- Ensures compliance with industry regulations and company policies minimizing potential disruptions to operations
- Stays updated on industry best practices, emerging technologies, and advancements in business intelligence
- Applies knowledge to continuously enhancing operational processes and maintains a competitive edge
- Other projects and duties as assigned

Knowledge, Skills, and Abilities:

● Exceptional ability to deliver concise, incisive, logical written documents and has the presence to deliver recommendations effectively to demanding audiences

● Ability to identify the organization’s strengths, weaknesses, opportunities and threats

● Comfortable working in a diverse environment with the ability to deal with ambiguity while adapting easily to rapidly changing business conditions

● Ability to adapt and adjust to changing situations

● A high degree of self-confidence and perseverance and can earn the confidence of others

● Ability to work quickly and efficiently, while under pressure

● Excellent communication, presentation and project management skills

● Ability to multitask and work toward several milestones on various projects simultaneously

● Experience with knowledge of all state and local law

● Competency with Microsoft Office Suite Required

Qualifications:

● Bachelor’s degree in related field

● 5+ years’ experience in data analysis, business intelligence or a related field

● Expertise in SQL, Excel and other data analysis tools

● String understanding of statistical methods and modeling

● Ability to develop creative solutions to complex problems

● Service-oriented, and a collaborative influence style

● Proven ability to craft and present a business analysis’

● Experience making decisions based on business metrics

Physical Demands:

● Ability to stand, sit, use of hands to handle, feel, or reach with hands and arms

● Ability to lift and/ or move up to 25 pounds

● Specific vision abilities required by this job include close vision and distance vision

Work Environment:

● The noise level in the work environment is usually moderate

Served with Honor is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, marital status, disability or any other basis prohibited by law.

## About Served With Honor

## Company Overview
- **One-liner**: Served With Honor is a veteran-owned and woman-owned parent company building a guided platform to help veterans and their families navigate benefits, healthcare, careers, and community after military service.
- **Entity Type**: Private (Founder-led, bootstrapped to scale)
- **Headquarters**: Austin, Texas, United States
- **Founded**: 2020
- **Founders**: Laurel Reese (CEO) [servedwithhonor.com](https://servedwithhonor.com/about/)

## Core Business
- **Primary industry/industries**: Veteran Services, Healthcare Navigation, Benefits Consulting, Career Services, Holding Company
- **Target customers**: B2C (veterans, military families, caregivers) and B2B (employers, service providers, partner organizations)
- **Mission or purpose statement**: To help 10 million veterans and their families live happier, healthier, and wealthier lives [linkedin.com](https://www.linkedin.com/company/served-with-honor)

## Products & Services
- **VA Claims Insider**: Assistance with VA disability benefits claims, including medical evidence support and disability counseling.
- **Military Disability Made Easy**: Educational resources and coaching to simplify the VA disability process.
- **HireVeterans**: Career services and job placement platform connecting veterans with employers committed to veteran Healthspan.
- **RAW Cider Company**: A cider brand under the parent company umbrella.
- **Coach On Demand**: On-demand coaching for veterans and families (active job posting on LinkedIn as of mid-2026) [linkedin.com](https://www.linkedin.com/company/served-with-honor)

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company)
- **Key Metric**: Total Funding — Not applicable (bootstrapped). Employee count of 52 (+39.2% year-over-year growth) [linkedin.com](https://www.linkedin.com/company/served-with-honor)
- **Notable Investors/Partners**: Not publicly disclosed. The company proudly supports veteran-focused nonprofits nationwide and operates a partner program for services and employers [servedwithhonor.com](https://servedwithhonor.com/about/).
- **Growth Signals**: 
  - Strong headcount growth: 52 employees (+39.2% YoY, +20 people in the last year) [linkedin.com](https://www.linkedin.com/company/served-with-honor)
  - 40,000 benefits claims and counting [servedwithhonor.com](https://servedwithhonor.com/about/)
  - 85% of employees say it is a great place to work (Great Place To Work® certified) [greatplacetowork.com](https://www.greatplacetowork.com/en/certified-company/7083998)
  - LinkedIn follower base grew 153.7% year-over-year [linkedin.com](https://www.linkedin.com/company/served-with-honor)

## Competitive Advantages
- **Veteran-First DNA**: Built by and for the veteran community — deep trust, lived experience, and a clear mission create a strong cultural moat.
- **Unified Platform Approach**: Combines benefits, career, health, and community into one guided journey, solving the fragmentation veterans typically face.
- **Certified Culture**: Great Place To Work® certified with 85% employee approval — significantly above the 57% U.S. average [greatplacetowork.com](https://www.greatplacetowork.com/en/certified-company/7083998).
- **Ethos-Driven Operation**: Operates on a clear set of values — Empathy, Trust, Honor, Ownership, and Service — that are lived, not just posted [servedwithhonor.com](https://servedwithhonor.com/about/).

## Strategic Focus
- **Scale Impact**: Move from serving thousands to millions of veterans and families — expanding the reach of their guided journey.
- **Deepen the Platform**: Continue building a "one trusted human-centered front door" for health (Healthspan), wealth (financial services), and community.
- **Data & Outcomes-First**: Prioritize measurement of "healthy years added, opportunity unlocked, dignity renewed" rather than vanity metrics [servedwithhonor.com](https://servedwithhonor.com/about/).
- **Partnership Development**: Grow the network of vetted services and employers committed to veteran Healthspan.

## Why Work Here
- **Mission-Driven Culture**: Employees report strong pride and meaning — 91% feel good about community impact, and 91% say their work has special meaning [greatplacetowork.com](https://www.greatplacetowork.com/en/certified-company/7083998).
- **Work Policy**: Hybrid workspace — employees engage in a combination of remote and on-site work [builtin.com](https://builtin.com/company/served-with-honor).
- **Notable Perks & Culture**: 
  - Great Place To Work® certified (2026)
  - Veteran-owned and woman-owned leadership
  - 92% of employees say management is honest and ethical [greatplacetowork.com](https://www.greatplacetowork.com/en/certified-company/7083998)
  - Active roles in Finance, Business Intelligence, and Accounting (remote and hybrid) [builtin.com](https://builtin.com/company/served-with-honor)
  - Contracts and full-time roles available [indeed.com](https://www.indeed.com/cmp/Served-With-Honor-LLC)
- **Ideal For**: Professionals who want their work to have direct, tangible impact on the lives of veterans and their families. Experience in healthcare, benefits, or veteran services is a plus, but the company values alignment with its ethos above all.

## Sources
1. [servedwithhonor.com](https://servedwithhonor.com/about/)
2. [linkedin.com](https://www.linkedin.com/company/served-with-honor)
3. [builtin.com](https://builtin.com/company/served-with-honor)
4. [greatplacetowork.com](https://www.greatplacetowork.com/en/certified-company/7083998)
5. [indeed.com](https://www.indeed.com/cmp/Served-With-Honor-LLC)

## Other roles at Served With Honor

- [Finance Manager](https://feeny.ai/job/finance-manager-served-with-honor-united-states-k3rssvc6r48s) — United States
- [Accounting Manager](https://feeny.ai/job/accounting-manager-served-with-honor-united-states-35evm7dqc2bw) — United States
- [Client Service Support Specialist](https://feeny.ai/job/client-service-support-specialist-served-with-honor-united-states-2wj2a7d4nmpa) — United States
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