---
title: 'Business Operations and Talent Specialist at Tarro'
canonical: 'https://feeny.ai/job/business-operations-and-talent-specialist-tarro-manila-24zrfrbpgs76'
type: 'job'
last_seen: '2026-09-11'
---

# Business Operations and Talent Specialist at Tarro

- **Company:** Tarro
- **Location:** Manila, Philippines
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-11
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.ashbyhq.com/tarro/db0d2950-ec14-42bc-8885-03d4c557fdc7

## Job description

## About Us

Here at Tarro we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our multi-product ecosystem offering AI-enabled order taking, delivery enablement, payment solutions, and point-of-sale software. At Tarro, we use a combination of bits (technology) and atoms (people) to solve real world problems facing small business owners. We obsess over placing our customers first and working backwards from there. When our customers succeed, we succeed. The restaurant industry in the US is over a $1 trillion total addressable market (TAM), but remains relatively underserved by technology. Large chains are able to afford expensive tech that gives them a huge advantage; we believe that small restaurant owners deserve access to the same technologies at an affordable price. Tarro has been profitable for nearly a decade and seen 5x revenue growth in the past four years. As of our last fundraising round in mid-2022, we were valued at $450M and have since seen substantial growth across customer acquisition, product development and company headcount. Thousands of loyal restaurants have entrusted Tarro with their success, and together we have supported nearly 20 million customers. We are proud to be named one of Built In’s top companies to work for in 2023. To learn more about our culture, values and how you can be a part of helping mom & pop restaurants thrive, please visit us [here](https://www.tarro.com/)!

## What we’re looking for

As the People & Talent Associate, you will play a key role in supporting both People Business Partnering and Talent Acquisition initiatives across Tarro. You will help drive a positive employee experience by supporting recruitment efforts, employee welfare, people operations, and day-to-day HR initiatives that align with Tarro’s overall people strategy. This role is ideal for someone who enjoys working closely with employees and managers, thrives in a fast-paced environment, and is excited to build foundational experience across multiple HR disciplines including recruitment, employee relations, reporting, onboarding, and people operations. The programs and processes you will support include Recruitment and Hiring, Onboarding, Employee Engagement, Performance Management, Employee Relations, and day-to-day People Team initiatives that help improve employee experience and operational efficiency.

## What you’ll accomplish

- You will leverage AI tools, automation, and scalable workflows to improve recruitment speed, quality, and candidate experience across the hiring lifecycle.
- You will support employees and managers with HR-related questions, concerns, and policy guidance.
- You will assist in resolving employee concerns by coordinating with the appropriate People Team members and by using and maximizing internal AI tools to support the DGT employees at scale.
- You will support reporting, people analytics, and HR data monitoring
- You will support HR initiatives and operational projects aligned with business needs
- You will collaborate with different People functions and business stakeholders to support talent attraction, retention, and HR planning
- You will help drive process improvements, standardization, and operational efficiency across HR processes

Year 1 Deliverables

- Support hiring and onboarding efforts to improve hiring turnaround time and candidate experience
- Build strong working relationships with employees, team leaders, and managers across the business
- Support employee engagement and retention initiatives for assigned teams
- Support the execution of People Team programs and initiatives within the local business context
- Develop foundational expertise in employee relations, talent acquisition, and people operations

## About You

- You have strong written and verbal communication skills
- You are organized, detail-oriented, and capable of managing multiple priorities
- You are proactive, adaptable, and willing to learn different areas of HR
- You enjoy building relationships and working with people across different teams

Bonus Points

- You have experience or exposure in recruitment, HR, customer-facing roles, or operations support
- You have experience using HR systems such as BambooHR, Ashby, Confirm, or similar tools
- You have a roll up your sleeves mentality with current or prior experience working in a fast paced, collaborative, highly ambiguous environment frequently wearing more than one hat.
- If you do not meet all the requirements listed above which candidates rarely do, don't worry. We still encourage you to apply!
- Tarro is committed to hiring the best team to empower small businesses to thrive. We believe that a diverse workforce is paramount to our success. We welcome talent from all backgrounds - including but not limited to - race, sexual orientation, gender identity, age, nationality, religion, veteran status, political affiliation, and disability.

## About Tarro

## Company Overview
- **One-liner**: Tarro builds technology that combines AI and human support to help independent restaurants increase revenue, reduce costs, and simplify operations through phone ordering, delivery management, and customer engagement tools.
- **Entity Type**: Private (Series B, last raised at a $450M valuation in 2022)
- **Headquarters**: San Francisco, California, USA (with additional offices in Menlo Park, New York, and Kuala Lumpur, Malaysia)
- **Founded**: 2015
- **Founders**: Steve Y. Lin (CEO) and Dennis Y. Lin (President)

## Core Business
- **Primary industry**: Restaurant Technology / Food Service SaaS
- **Target customers**: Independent and small-to-medium restaurant owners (B2B, SMB-focused)
- **Mission statement**: “To build technology that makes restaurant life less of a grind, and to bridge the gap between the joy of food for consumers and the bottom line for restaurant operators.”

## Products & Services
- **Tarro Phone Ordering Platform**: An AI-powered voice platform that handles incoming phone orders with three-second wait times, 99.5% order accuracy, and 5-10% lower labor expenses. Replaces or supplements part-time phone staff.
- **Tarro Delivery Management**: A solution that allows restaurants to manage their own delivery operations in-house, saving customers $10 on average per order compared to third-party delivery apps, with no commission fees.
- **Customer Engagement & Marketing Tools**: Features like automated text messaging to drive repeat orders and dinnertime demand, helping restaurants grow sales without additional staffing.

## Market Standing
- **Valuation**: $450M (as of 2022, when the company raised its first institutional funding round)
- **Key Metric**: Annual Recurring Revenue (ARR) of $46 million, having grown nearly 4x over the past two years; serves over 3,000 restaurants
- **Notable Investors/Partners**: General Catalyst (Steve Lin previously worked there); the company has walked away from a $200M buyout offer in the past
- **Growth Signals**: Quadrupled customer base of mom-and-pop restaurants; 1,300 total employees; recognized as one of Built In’s 2024 Best Places to Work; growing headcount across engineering, product, sales, and operations

## Competitive Advantages
- **Hybrid AI + Human Model**: Combines automated voice AI with a human “safety net” for complex orders, achieving 99.5% accuracy — higher than pure AI competitors
- **Deep Founder-Market Fit**: Founders grew up working in their family’s take-out restaurant for 10+ years, giving them firsthand understanding of operator pain points
- **Proven ROI for Customers**: Clients report 5-20% revenue increases, thousands in labor cost savings, and over 80% reduction in missed deliveries and complaints
- **Bootstrapped to Scale**: Built the company without outside capital for years, fostering a culture of resourcefulness and discipline before raising institutional funding

## Strategic Focus
- **Scaling the Platform**: Continuing to grow the customer base beyond 3,000 restaurants, with a focus on independent operators
- **Product Expansion**: Enhancing AI capabilities to handle more complex order scenarios and expanding delivery management features
- **Global Reach**: Leveraging international offices (Kuala Lumpur) for 24/7 operations and support
- **Talent Acquisition**: Actively hiring across engineering, product, sales, marketing, and voice platform operations to support growth

## Why Work Here
- **Culture**: Values include “think creatively,” “do more with less,” “high standards,” and “client-focused.” The team is described as ambitious technologists and restaurant insiders united by mission.
- **Remote/Hybrid Policy**: Flexible remote work environment built on trust and empowerment; employees work remotely, with four physical offices available.
- **Benefits**: Competitive compensation, health/vision/dental insurance, generous PTO, 401(K), parental leave, learning allowances, and family/childcare benefits.
- **Engineering Culture**: Leaders include alumni from Meta, Tesla, and MIT/Harvard; technology stack is modern and scalable; engineers are encouraged to have large, quick impact.
- **Recognition**: Named a Built In 2024 Best Place to Work, reflecting workplace excellence and employee satisfaction.

## Sources
1. [Tarro Official Site](https://www.tarro.com/)
2. [Tarro About Us](https://www.tarro.com/who-we-are)
3. [Tarro Careers Page](https://www.tarro.com/about-us/careers)
4. [Tarro Leadership Team](https://www.tarro.com/about-us/company)
5. [Built In Company Profile](https://builtin.com/company/tarro-0)

## Other roles at Tarro

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- [Spanish English Bilingual CSR](https://feeny.ai/job/spanish-english-bilingual-csr-tarro-manila-50zjn2dz9549) — Manila, Philippines
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