---
title: 'Business Operations Associate (Brazil) at fonio'
canonical: 'https://feeny.ai/job/business-operations-associate-brazil-fonio-campinas-hc607dzwbm3v'
type: 'job'
last_seen: '2026-10-15'
---

# Business Operations Associate (Brazil) at fonio

- **Company:** fonio
- **Location:** Campinas, Brazil
- **Employment:** full-time
- **Posted:** 2026-10-14
- **Last confirmed live:** 2026-10-15
- **Apply:** https://jobs.ashbyhq.com/fonio/5661498e-e834-4895-877e-2e8ff0fab6ef

## Job description

## About fonio

$9M+ ARR, 10,000+ customers. We got there in under 12 months. We build AI voice agents for small and medium-sized businesses so they never miss a call again and can focus on the work they actually love. Our AI handles every call automatically. But voice is just the start. Our vision: the fully automated AI suite for SMBs. We live ownership. You are end-to-end responsible for your projects and tasks. No politics, few meetings, direct feedback. At fonio you build with the smartest and most ambitious people in the scene. Join one of Europe’s fastest-growing startups – now in Brazil.

## Your role

Brazil is one of our biggest bets. We are 7 people today, 20 by the end of the year, 100 by mid next year. We are opening our first Brazilian office in Campinas right now. You are the right hand of Fernando, our Country Manager, and the person who makes this growth actually work: office, people, finance, admin, projects. Fernando sells and leads. You make sure everything around it runs, and you see problems before they hit the team. Nothing gets built at this pace without you – you are one of the most important hires we make in Brazil this year. This is not an assistant role. You own your topics end to end, build the processes from scratch and grow into leading them as the team grows. Office & Facilities

- Set up and own the Campinas office: fit-out, contractors, equipment, supplies, food & drinks
- First point of contact for everything office – you solve problems before others notice them
- Scale the space with the team: from 7 desks to 100, including the next move when we outgrow the first office

People Operations

- Every new hire is fully set up from day one: desk, access, equipment, first-week plan
- Onboarding in waves: run the process for 5, 10, 20 people starting at once, hand in hand with our People team in Vienna
- Local HR admin: contracts, documents, time off, offboarding – coordinated with our Brazilian accountant and payroll partner
- Team events and offsites for the Brazil team, hosting visits from Vienna

Finance & Admin

- Local invoices, expenses and payments run correctly and on time and reach Finance in Vienna clean
- Local registrations, insurance, supplier contracts, point of contact for our Brazilian accountant and legal counsel
- Structure in the local numbers: budget tracking, cost overview, no surprises

Right hand to the Country Manager

- Prepare and follow up on leadership meetings, decisions and action items
- Track the numbers that matter for Brazil and keep them visible to Fernando and the founders
- Own projects that fall between the chairs: new tools, new processes, new locations
- Bridge to Vienna: you know what HQ needs and make sure Brazil delivers it without slowing down

## What you bring

- Recent graduate from a top business school or first job under your belt, ideally with a startup, consulting or ops internship
- Ownership mentality: you see problems before they escalate and fix them proactively
- Generalist by nature: you want to touch everything, learn fast and are not above any task
- Organized down to the detail without losing sight of the big picture
- Comfortable with Brazilian bureaucracy and vendors – or ready to become the person who is
- Native Portuguese, fluent English (our company language). German or Spanish is a plus, not a must
- Based in or willing to move to Campinas

## What we offer

- A front-row seat to scaling a company from 7 to 100 people in one country in under a year
- Real ownership from day one: office, budget, processes – you build them
- Direct line to the Country Manager, the Chief of Staff and the founders – short paths, fast decisions
- Equity – you build it, you should own a piece of it
- Health insurance, 30 days vacation
- Unlimited budget with the right ROI
- Equipment of your choice – whatever makes you happy
- Regular team offsites
- The growth story of one of Europe’s fastest-scaling startups, now in Brazil

Application process

- 15 min intro
- 30 min skill interview with Country Manager Fernando
- 20 min culture fit with Chief of Staff Lukas or one of the founders

## About fonio

## Company Overview
- **One-liner**: fonio is a European AI platform that provides AI phone assistants and omnichannel customer communication solutions for small and medium-sized businesses.
- **Entity Type**: Private (Seed stage)
- **Headquarters**: Vienna, Austria
- **Founded**: 2024
- **Founders**: Daniel Keinrath (CEO) and Matthias Gruber (CTO)

## Core Business
- **Primary industry**: AI-powered customer communication / Telecommunications
- **Target customers**: B2B, primarily small and medium-sized businesses (SMBs) with high volumes of customer calls
- **Mission or purpose statement**: To ensure no lead, customer, or opportunity is missed by providing 24/7 AI-powered communication across phone, WhatsApp, email, and chat.

## Products & Services
- **AI Phone Assistant**: An AI agent that handles inbound and outbound calls, capable of scheduling appointments, answering inquiries, processing orders, and transcribing conversations. It features speech recognition for difficult dialects, turn-detection for natural conversation flow, and real-time emotion recognition. It can be set up in under 10 minutes with no coding required.
- **Omnichannel Platform**: Expanding beyond voice to include WhatsApp (already live), with email and chatbot support to follow. The platform integrates with CRMs, calendar tools, and databases via native integrations and APIs.
- **Proprietary Calendar**: An AI-native calendar tool that is already live as part of the platform.
- **Proprietary CRM**: A CRM purpose-built for AI-driven customer interactions, expected to launch by the end of Q3 2026.

## Market Standing
- **Valuation/Market Cap**: $140 million valuation (as of June 2026, per seed round)
- **Key Metric**: Total funding of over $20 million, including a $17 million seed round led by 20VC (June 2026) and a €3 million angel round (December 2025).
- **Notable Investors/Partners**: 20VC (lead), with participation from founders and executives of Synthesia, HubSpot, and Revolut. Previous angel investors include early backers of Facebook and Airbnb.
- **Growth Signals**: 
    - Over 7,000 customers across nine markets (Austria, Germany, Switzerland, France, Italy, Poland, Brazil, UK, USA)
    - Automates over 2 million calls per month
    - Growing at roughly 40% month-over-month
    - Acquired competitor fluently in September 2025
    - Added $1 million in ARR in April 2026 alone, targeting a 5x increase by year-end
    - Opening offices in New York, Munich, Milan, Paris, London, Warsaw, and Barcelona

## Competitive Advantages
- **Proprietary European Infrastructure**: Develops its own orchestration layer and models (speech recognition, turn-detection, emotion recognition), ensuring all data remains in the EU on servers in Nuremberg, Germany. This differentiates them from competitors who white-label US services.
- **High End-to-End Resolution Rate**: In roughly 90% of cases, the AI agent conducts a fully human-like conversation and resolves the inquiry without needing to route it to a human.
- **Builder-Heavy Team**: Over half the team are former founders, operations leaders, or people who have scaled products at companies like Canva.

## Strategic Focus
- **Omnichannel Expansion**: Moving beyond voice to become a full omnichannel platform (WhatsApp, email, chat).
- **International Expansion**: Establishing physical offices in key markets (New York, Munich, Milan, Paris, London, Warsaw, Barcelona) after recent launches in the UK and US.
- **Building an AI-Native Tool Ecosystem**: Developing a proprietary calendar and CRM to create a complete, integrated platform for customer communication.

## Why Work Here
- **Rapid Growth & Impact**: The company is in a phase of hypergrowth (40% MoM), and employees are "still early enough that your work will genuinely shape the culture, the product, and the company." [fonio.ai/en/careers](https://www.fonio.ai/en/careers)
- **Culture**: Described as fast, committed, and in-office by default. The team emphasizes moving fast and having fun. Most roles are Vienna-based, with the expectation of being in the office most days.
- **Remote Options**: Engineering roles are fully remote (within ±3 hours of CET). For other roles, there is a temporary relocation to Vienna for onboarding (1-3 months), followed by relocation to the target market.
- **Relocation Support**: The company sponsors travel and accommodation in Vienna for the onboarding period and offers full relocation support for moving to target markets.
- **Team Size**: Around 40-50 people, with plans to double by the end of the year.
- **Hiring Process**: A 3-4 step process: 15-minute intro call, 30-45 minute skills interview (sometimes with a case study), potentially a deeper skills or leadership interview, and a final 20-minute culture call with both founders. [fonio.ai/en/careers](https://www.fonio.ai/en/careers)

## Sources
1. [fonio.ai - Product Page](https://www.fonio.ai/en)
2. [fonio.ai - Careers Page](https://www.fonio.ai/en/careers)
3. [fonio.ai - Press Section](https://www.fonio.ai/en/press)
4. [fonio.ai - Seed Funding Press Release](https://www.fonio.ai/en/news-cool-stuff/pr-14mio-seed-funding-20vc)
5. [LinkedIn - fonio.ai](https://at.linkedin.com/company/fonio-ai)

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