--- title: 'Business Operations Associate at Ellipsis Health' canonical: 'https://feeny.ai/job/business-operations-associate-ellipsis-health-new-york-s6k20rdtwa3b' type: 'job' last_seen: '2026-11-09' --- # Business Operations Associate at Ellipsis Health - **Company:** Ellipsis Health - **Location:** New York, NY - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-11-06 - **Last confirmed live:** 2026-11-09 - **Apply:** https://jobs.ashbyhq.com/ellipsis-health/e457e765-0dc8-4b31-bc9c-872e5aae045a ## Job description Ellipsis Health builds AI products that take on healthcare's staffing shortages and administrative burden, pairing conversational AI with our patented voice biomarker technology to help deliver better healthcare for everyone. Our voice agents talk with patients every day: booking and rescheduling appointments, answering billing questions, handling medication refills, and checking in after a hospital visit. This role drives growth and operations for our provider business, which serves health systems, provider groups, and FQHCs. You'll work across the provider teams within Ellipsis, from sales and deployment to customer success, product, and engineering, and report into provider segment leadership. ## About the Role We're seeking a Business Operations Associate to play a critical role in driving growth, operational excellence, and customer success. You'll work across three areas: business operations, customer experience, and data and analytics, using a combination of analytical, operational, and technical skills to evaluate key business problems while weighing the needs of a variety of stakeholders, from internal teams to senior health system leaders. The ideal candidate blends strategic thinking, analytical horsepower, and hands-on execution, has exceptional attention to detail, high drive and low ego, and is energized by tackling the complex, interesting challenges of a rapidly scaling startup. ## Responsibilities - Support and eventually lead internal business reviews, highlighting performance and optimization initiatives across the full funnel. - Build scalable processes and playbooks for customer onboarding, deployment handoffs, and cross-functional workflows as the provider business grows. - Serve as a day-to-day point of contact for health system, provider group, and FQHC customers after go-live, partnering with the deployment team to keep programs on track. - Run recurring customer check-ins and Quarterly Business Reviews, translating program performance into clear outcomes and next steps. - Monitor patient experience and program quality across our provider programs (outreach outcomes, escalations, and care coordinator handoffs), flagging and resolving issues before they reach the customer. - Build and maintain customer-facing reporting and dashboards that show program impact and ROI. - Capture customer feedback and feature requests, partner with Product and Engineering to prioritize them, and close the loop with customers. - Identify renewal and expansion opportunities (new sites, service lines, or products) using program data, market trends, and customer feedback, and support the growth team in pursuing them. - Develop and monitor critical operational performance metrics, surfacing the second- and third-order implications of identified trends. - Analyze program performance and patient engagement data across deployments to benchmark outcomes, identify efficiency opportunities, and run controlled experiments to test solutions. - Conduct in-depth market research to develop customer, competitor, partner, and white-space opportunity briefs. ## Qualifications - 3 to 4+ years of experience in a data-heavy work environment (e.g., finance, consulting), including 2+ years of investment banking, private equity / growth equity, and/or consulting, and 1+ years of operational experience at a high-growth technology company. - Highly proficient in Google Workspace (Docs, Slides, and Sheets) and Claude. - Ability to flex between high-level strategic thinking and deep analytical problem solving. - Comfort in client-facing settings, including presenting performance results to senior health system stakeholders. - Understanding of healthcare ecosystems or the ability to learn quickly (e.g., value-based care, payer-provider dynamics, regulatory trends, ROI mechanisms). - Bachelor's degree in an analytical field (e.g., Finance, Business, Data Science, Mathematics, Engineering, or a similar quantitative subject). ## Preferred - Experience working in a startup or high-growth company. - Experience with SQL, Tableau, or other business intelligence tools. - Familiarity with project management and collaboration tools (e.g., Notion, Google Workspace, Slack, Miro). Salary and Benefits We offer a competitive salary and equity, comprehensive health, vision, and dental insurance options, and a generous employer 401(k) match. The typical base salary range for this role is $100,000 to $125,000 USD, depending on skills, qualifications, and relevant experience. Background Checks As a healthcare technology company, Ellipsis Health may conduct background checks on candidates who receive an offer, in accordance with applicable law. We evaluate every candidate holistically and comply with all applicable "ban the box" regulations. Assistance If you have a disability or need an accommodation during the application or recruitment process, please contact careers@ellipsishealth.com. ## About Ellipsis Health ## Company Overview - **One-liner**: Ellipsis Health provides an emotionally intelligent AI care manager, Sage, that automates patient engagement, clinical assessments, and care coordination for health plans, health systems, specialty care, and pharmaceutical companies. - **Entity Type**: Private (Series A-II; total funding $75.39M) - **Headquarters**: San Francisco, California, United States - **Founded**: 2017 - **Founders**: Not publicly available ## Core Business - Primary industry: Healthcare AI / Healthcare IT - Target customers: B2B – health plans, health systems, specialty care providers, and pharmaceutical companies - Mission/purpose: To deliver empathetic, autonomous virtual care management that reduces administrative burden, improves patient outcomes, and enables care teams to work at the top of their licenses. ## Products & Services - **[Sage – AI Care Manager](https://ellipsishealth.com/product/)**: An agentic AI platform that conducts fully autonomous, natural-language calls with patients. Use cases include program enrollment & engagement, clinical assessments (HRAs, HOS, HCAHPS), care coordination, medication adherence, discharge check-ins, and preventive care outreach. Sage is multilingual, HIPAA and SOC2 Type 2 compliant, and designed with clinical oversight. ## Market Standing - **Valuation**: Not disclosed - **Key Metric**: Annual revenue ~$8.1M (LinkedIn estimate) – not independently verified; total disclosed funding $75.39M (CB Insights) / $79.1M (LinkedIn) - **Notable Investors/Partners**: Khosla Ventures (lead Series A), Salesforce, Mitsui & Co. Global Investment, AME Cloud Ventures, Colliers, and 30+ other investors. Strategic partnerships with Salesforce (Sage integrated into Salesforce Health Cloud) and NVIDIA (to enhance NLP capabilities). - **Growth Signals**: Headcount grew 60% YoY to 60 employees; LinkedIn followers +80% YoY. Raised $45M Series A-II in July 2025. Filed 14 patents around psychiatric diagnosis, computational linguistics, and mood disorders. ## Competitive Advantages - **Emotionally intelligent, conversational AI** that adapts to patient tone and responses, driving higher engagement than rigid IVR systems. - **Healthcare-native security and compliance**: HIPAA, SOC2 Type 2, end-to-end encryption, and continuous third-party audits. - **Clinical oversight** built into AI operations, preserving trust and safety. - **Proprietary acoustic and NLP models** for voice-based screening and monitoring of behavioral health conditions. - **Pre-built integrations** with EHRs and Salesforce Health Cloud, reducing deployment friction. ## Strategic Focus - Deepen integration with major health IT ecosystems (Salesforce, EHRs). - Expand use cases into medication adherence and preventive care. - Scale the platform through partnerships (Clearstep, NVIDIA) to reach more health plans and systems. - Continue patenting voice-AI innovations for broader clinical applications. ## Why Work Here - Opportunity to build cutting-edge AI in a regulated, high-impact industry (healthcare). - Cross-functional team with backgrounds from top tech and healthcare companies. - Remote-friendly culture with employees across the US, Canada, India, and Brazil. - Current open roles (via [Ashby](https://jobs.ashbyhq.com/ellipsis-health)): Frontend Engineer, Backend Engineer, Senior Full-Stack Engineer, Technical Recruiter – Healthcare AI. - Engineering-led environment with strong emphasis on AI safety, ethical AI, and clinical rigor. ## Sources 1. [ellipsishealth.com](https://ellipsishealth.com/) 2. [cbinsights.com](https://www.cbinsights.com/company/ellipsis-health) 3. [linkedin.com](https://www.linkedin.com/company/ellipsis-health) 4. [ellipsishealth.com/product](https://ellipsishealth.com/product/) 5. [ellipsishealth.com/careers](https://ellipsishealth.com/careers/) ## Other roles at Ellipsis Health - [Senior Product Manager](https://feeny.ai/job/senior-product-manager-ellipsis-health-new-york-qaxa56pvjxns) — New York, NY - [Senior Full Stack Engineer](https://feeny.ai/job/senior-full-stack-engineer-ellipsis-health-new-york-cvjpaezspjw4) — New York, NY - [Senior Software Engineer, Agents](https://feeny.ai/job/senior-software-engineer-agents-ellipsis-health-new-york-82zddq8pnmwv) — New York, NY - [Senior ML Engineer, Agentic AI](https://feeny.ai/job/senior-ml-engineer-agentic-ai-ellipsis-health-san-francisco-r9xrg4sk76m3) — San Francisco, CA - [Recruiting Coordinator](https://feeny.ai/job/recruiting-coordinator-ellipsis-health-san-francisco-sn7c7xqqqkx6) — San Francisco, CA - [Senior Backend Engineer, Core Services](https://feeny.ai/job/senior-backend-engineer-core-services-ellipsis-health-san-francisco-s29qrpgwbm29) — San Francisco, CA - [Senior Data Scientist](https://feeny.ai/job/senior-data-scientist-ellipsis-health-san-francisco-nvrrg0sesgcw) — San Francisco, CA - [Product Manager, Analytics & Reporting](https://feeny.ai/job/product-manager-analytics-reporting-ellipsis-health-san-francisco-v6m6tvdz8wvw) — San Francisco, CA - [VP Provider Sales](https://feeny.ai/job/vp-provider-sales-ellipsis-health-san-francisco-vf5z5zaxjgnz) — San Francisco, CA - [VP Payer Sales](https://feeny.ai/job/vp-payer-sales-ellipsis-health-san-francisco-azsrb3xdz1ac) — San Francisco, CA