---
title: 'Business Operations Associate at Fortell'
canonical: 'https://feeny.ai/job/business-operations-associate-fortell-new-york-a8wps71amcbp'
type: 'job'
last_seen: '2026-11-10'
---

# Business Operations Associate at Fortell

- **Company:** Fortell
- **Location:** New York, NY
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-11-03
- **Last confirmed live:** 2026-11-10
- **Apply:** https://jobs.ashbyhq.com/fortell/9e0c7b30-94a0-4b5c-a9e5-df30a588b398

## Job description

Fortell is harnessing AI and custom silicon to build the world’s best hearing aids. Our mission is to empower people to hear better everywhere — even in the most challenging environments — so they can connect, thrive, and enjoy life to the fullest. We’re driven by cutting-edge technology, user-centric design, and a passion for improving lives. We are a NY-based startup backed by Thrive Capital, Founders Fund, Valor Equity Partners, Lux Capital and Optum Ventures, among others. We are looking for a highly motivated Business Operations Associate, who will be a core member of the team that keeps our fast-growing startup running smoothly behind the scenes. You will wear many hats and own a variety of core operational responsibilities, focused on finance ops and running our NYC office, flexing into people and product when needed. You’ll design new systems to help us scale and learn the business from the inside out.

- Finance operations. Process and code invoices and purchase orders, handle approvals and resolve discrepancies. Manage company cards and expenses in Brex. Maintain vendor records. Support the monthly close alongside our outside accounting firm.
- Office management. Run day-to-day operations in our NYC office: supplies, deliveries, guest arrivals, desk and equipment readiness, and relationships with building management and vendors. You’ll also help plan and carry out our move into our first dedicated office space.
- People operations support. Help new teammates have a great first day. Help keep training and personnel records up to date and lend a hand with recruiting logistics and team events.
- Process improvement. Notice where things break or slow down, then build the checklist, tracker, or workflow that fixes it. Leave every process better documented than you found it.

## What you’ll bring

- 2+ years of work experience, ideally in a fast-paced environment. Startup, finance, accounting, or office management experience is a plus but not required.
- You’re highly organized and reliable. People can count on you to follow through, and you make order out of chaos.
- You’re comfortable with numbers and spreadsheets. You can reconcile a list, spot what doesn’t add up, and dig in until it does.
- You can be trusted with discretion. You’ll handle sensitive financial and employee information.
- You take ownership and act on things without being asked. You don’t wait to be told what to do; you see what needs doing and do it.
- You’re curious and resourceful. When you hit something new, you figure it out, ask good questions, and learn fast.

#LI-Onsite

## About Fortell

## Company Overview
- **One-liner**: Fortell builds AI-powered hearing aids that use custom silicon and advanced signal processing to clarify speech in noisy environments, helping people understand more of what they hear.
- **Entity Type**: Private (backed by prominent venture capital firms)
- **Headquarters**: New York, New York, United States
- **Founded**: 2021
- **Founders**: Matthew de Jonge (CEO), Andrew Casper (CTO), Igor (last name not publicly available), Cole (last name not publicly available)

## Core Business
- **Primary industry**: Medical device manufacturing (hearing aids), artificial intelligence, healthtech
- **Target customers**: B2C – individuals with hearing loss, especially those who struggle with speech comprehension in noise; also works with audiologists and clinics
- **Mission statement**: "To restore effortless connection through better hearing."

## Products & Services
- **Fortell AI Hearing Aids**: A hardware + software product featuring custom AI chips that separate speech from background noise in real time. The device is fitted and programmed through Fortell’s own audiology clinics (first clinic at 530 Park Ave, New York, NY). The product is marketed as a medical device and is available only after a personalized hearing evaluation and fitting by an audiologist.

## Market Standing
- **Valuation**: Not publicly disclosed
- **Key Metric**: Total funding amount not disclosed; backed by Thrive Capital, Founders Fund, Valor Equity Partners, Optum Ventures, Lux Capital, Vast Ventures, Good Friends, Positive Sum, Stonecroft, and Atreides Management.
- **Notable Investors/Partners**: Thrive Capital, Founders Fund, Valor Equity Partners (lead investors); advisors include Dr. Barbara Weinstein (Professor of Audiology, NYU), Dr. Kevin Franck (former Chair, Hearing Loss Association of America), Dr. Matt Fitzgerald (Stanford), Dr. Jan Blustein (NYU School of Medicine).
- **Growth Signals**: 
  - 52 employees (LinkedIn) with +1.6% monthly headcount growth
  - 15 active job postings (as of mid-2025), with a 200% monthly increase and 1400% quarterly increase in postings
  - First clinic in New York City; planning to expand to multiple major U.S. cities (e.g., Palm Beach Gardens, FL; Bay Area; Boston; Greenwich, CT)
  - Clinical trials show 50x more words understood vs. leading AI hearing aid in challenging noise; 95% of participants preferred Fortell over 5 top-spec competitors

## Competitive Advantages
- **Custom AI silicon**: Proprietary chips designed specifically for real-time speech separation, not just amplification.
- **Clinical validation**: Randomized controlled trials overseen by external academics demonstrating significant improvement in speech comprehension.
- **Integrated clinic model**: Direct-to-consumer fitting and support through owned audiology clinics, ensuring proper tuning and customer satisfaction.
- **Strong investor syndicate**: Backing from top-tier VCs (Thrive, Founders Fund, Valor) provides credibility and resources.

## Strategic Focus
- **Clinic expansion**: Opening new clinics across the U.S. to increase accessibility.
- **Talent acquisition**: Aggressively hiring across engineering (firmware, DSP, AI, hardware), audiology, quality, supply chain, and operations.
- **Product refinement**: Continuous improvement of AI algorithms and hardware based on real-world feedback and clinical data.

## Why Work Here
- **Culture**: Described as fast-moving, intentional, and mission-driven. Emphasis on cutting-edge science, human-centered design, and improving lives at scale.
- **Work environment**: Hybrid roles available (e.g., Firmware Engineer listed as hybrid on Built In). Office located in New York City with free lunch.
- **Compensation & benefits**: Competitive salary and stock options; top-notch healthcare for employee and family; free lunch; generous paid time off; 401(k) plan; parental leave.
- **Engineering culture**: Opportunity to work on custom silicon, AI/ML, DSP, and hardware in a startup environment with strong scientific backing. Team includes pioneers from Google, Butterfly Network, Mount Sinai, and other top organizations.

## Sources
1. [Fortell.com – Homepage](https://www.fortell.com/)
2. [Fortell.com – About Us](https://www.fortell.com/about-us)
3. [Fortell.com – Careers](https://www.fortell.com/careers)
4. [LinkedIn – Fortell Research Inc](https://www.linkedin.com/company/fortell-research)
5. [Built In – Fortell Research Inc Jobs](https://builtin.com/company/fortell-research-inc/jobs)

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