---
title: 'Business Operations Associate at Mach9'
canonical: 'https://feeny.ai/job/business-operations-associate-mach9-san-francisco-bnpq69twf9ae'
type: 'job'
last_seen: '2026-10-18'
---

# Business Operations Associate at Mach9

- **Company:** Mach9
- **Location:** San Francisco, CA
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-15
- **Last confirmed live:** 2026-10-18
- **Apply:** https://jobs.ashbyhq.com/mach9/8bb32c28-bdce-4832-9a48-c40fa5368113

## Job description

## About Mach9

Every road, fiber route, transmission line, and data center starts with a survey. A surveyor measures the world, then turns those measurements into the CAD blueprint engineers build from. Mach9 makes AI CAD software for civil engineering that helps surveyors create the blueprint drawing in a fraction of the time. The fact is simple: infrastructure software hasn't had a major breakthrough since the 1980s. Critical infrastructure projects are still being designed through decades-old software and disconnected workflows. Mach9 is betting AI-assisted drafting and surveying workflows are the missing link towards making infrastructure projects progress at the speed and scale the world needs. Mach9 [is backed by](https://techcrunch.com/2024/11/14/mach9-is-equipping-infrastructure-operators-with-better-information/) Quiet Capital, Y Combinator, Overmatch Ventures, Kyle Vogt (founder of Cruise), Amar Hanspal (former CEO of Autodesk), Scott Belsky (CPO of Adobe), Gokul Rajaram (former executive at DoorDash), and more.

## About the Position

Mach9 is hiring two Business Operations Associates to own key processes, solve new operating problems, and help the company scale. This is a doer’s role. You’ll often do something by hand several times, understand exactly how it works, and then decide what should be automated, systematized, or improved, all at Mach9 speed. You will solve problems across finance, sales, customer support, revenue operations, and other parts of the company. This is a 100% in-office position with no hybrid option. You will report to the Head of Business Operations and Finance. Your responsibilities will include:

- Run recurring operating processes across areas such as order forms and quote-to-cash, billing, accounts receivable, variable compensation, customer setup, and customer operations.
- Build and maintain reporting, dashboards, OKRs, and analysis that help the company understand what is happening and make better decisions.
- Take ambiguous operating problems, determine what is happening, identify what needs to change, and drive the solution through execution.
- Turn solutions into working processes, including workflows, systems, documentation, controls, and recurring execution.
- Run manual or imperfect processes while identifying opportunities to simplify, improve, automate, or eliminate unnecessary work.
- Provide general project management and problem-solving across the company.

## About You

You are a Swiss Army knife—a generalist who is comfortable jumping into whatever the business needs, figuring out how it works, and making it better. You dream in spreadsheets and justify your thinking with numbers. You are analytical, practical, and comfortable rolling up your sleeves to do the work yourself. You should have:

- 3+ years of work experience in business operations, consulting, finance, strategy, or another highly analytical and execution-oriented environment.
- A bachelor’s degree, ideally in a quantitative field such as statistics, finance, economics, engineering, computer science, mathematics, or another STEM or analytical discipline.
- Strong analytical and problem-solving skills. You can use data to understand an ambiguous problem, form a point of view, and decide what to do next.
- A strong bias toward action. If something is your responsibility, you make sure it gets done rather than waiting for a perfect playbook.
- Curiosity about AI and new tools, with an instinct to experiment with ways to automate work, improve your analysis, and make yourself more productive.

Mach9's team is smart, driven, ambitious, and committed to building a category-defining company. This role offers unusually broad exposure to how a fast-growing company actually operates—and the opportunity to make meaningful parts of it work better.

## Compensation & Benefits

Mach9 offers a competitive compensation package that includes:

- Competitive salary: $120k to $150k, based on experience
- Equity ownership in Mach9
- 100% employee coverage for medical, dental, and vision
- 401k
- Unlimited PTO and 8 paid holidays
- Daily office lunch and snacks
- Unlimited Cursor, ChatGPT, and Claude credits
- Monthly team offsites: Go-karting, Topgolf, etc.

## About Mach9

## Company Overview
- **One-liner**: Mach9 builds AI-native CAD software that automatically transforms LiDAR point clouds into engineering-grade 3D maps, accelerating infrastructure design and surveying workflows.
- **Entity Type**: Private (Seed stage)
- **Headquarters**: San Francisco, California, USA
- **Founded**: 2021
- **Founders**: Alexander Baikovitz (CEO), Zachary Sussman (CTO), Haowen Shi, Michael M. – four researchers from Carnegie Mellon University's Robotics Institute.

## Core Business
- **Primary industries**: Civil infrastructure, surveying & geospatial services, transportation, telecom, utilities, architecture/engineering/construction (AEC).
- **Target customers**: B2B. Enterprise clients include top engineering firms (Langan, Olsson, Woolpert, HDR, Michael Baker International), major state Departments of Transportation (DOTs), and utility companies.
- **Mission/purpose**: "Accelerate how teams model and understand the world" – providing the fastest, most accurate automated feature-extraction technology for infrastructure projects.

## Products & Services
- **Digital Surveyor (DS2)**: AI-native, web-based CAD platform for automated feature extraction from LiDAR point clouds. Offers AI-assisted extraction (curbs, pavement edges, guardrails, utility poles), manual tools, and direct export to AutoCAD, MicroStation, and ESRI. Data-agnostic ingest pipeline supports scanners from RIEGL, Trimble, Leica, NavVis. Type: SaaS.

## Market Standing
- **Valuation**: Not publicly disclosed.
- **Key Metric**: Total Funding – **USD $14,425,000** (as of early 2026).
- **Notable Investors/Partners**: Y Combinator (Summer 2021 batch), Quiet Capital (led $12M Seed round, Nov 2024), Tiger Global Management (led $2.3M Seed round, Dec 2021), and top executives from Cruise, Autodesk, Adobe, and DoorDash as advisors/investors.
- **Growth Signals**: Headcount of 30 employees (LinkedIn, Apr 2026) with +32.1% yearly growth; monthly job posting growth +66.7% year-over-year; trusted by leading engineering firms and state DOTs; launched Digital Surveyor 2 in March 2026; featured in Geo Week News and YC blog.

## Competitive Advantages
- **AI-native CAD workflow**: Unlike traditional manual drafting, DS2's AI "drafts with you" – learning from user edits to improve suggestions in real time, cutting manual drafting time by up to 96×.
- **Field-to-finish in one environment**: No need to switch between preprocessing, extraction, and CAD tools – all done in a single web-based platform.
- **Strong research roots**: Built on decades of research from Carnegie Mellon University's Robotics Institute, giving a deep technical moat in computer vision and geospatial ML.
- **Designed for surveyors**: Intuitive UI that lets domain experts (not just CAD specialists) be productive on day one.

## Strategic Focus
- **Scale GTM and engineering**: Active hiring across sales (Account Executive, Founding Marketer), engineering (ML Infrastructure Engineer, Perception Software Engineer, Head of Product Engineering), and operations (Solutions Consultant, QA Survey Technician).
- **Expand into new verticals**: Targeting electric/telecom utilities, data centers, and broader infrastructure beyond transportation.
- **Product evolution**: Continuously improving AI accuracy and automation, with a focus on trust and user control (as highlighted in the DS2 launch).

## Why Work Here
- **Culture**: Fast-paced, customer-obsessed, engineering-first environment. Values: "work fast, iterate with customer feedback, never compromise on excellence."
- **Remote/Hybrid Policy**: HQ in San Francisco; some roles are "Remote / Remote (US)" per YC job listings. Likely hybrid with in-office presence for SF-based roles.
- **Perks & Benefits**: Health, vision, dental insurance; paid parental leave; flexible time off; equity package for all full-time employees; company 401(k); relocation assistance; catered lunches & paid dinner; company & team events; dog-friendly office.
- **Engineering culture**: Deep technical challenges at the intersection of AI, geospatial, computer graphics, and infrastructure. Opportunity to work on hard problems that "unlock billions in value for customers."

## Sources
1. [mach9.ai/careers](https://mach9.ai/careers)
2. [mach9.ai](https://www.mach9.ai/)
3. [mach9.ai/about](https://www.mach9.ai/about)
4. [ycombinator.com/companies/mach9](https://www.ycombinator.com/companies/mach9)
5. [linkedin.com/company/mach9geo](https://www.linkedin.com/company/mach9geo)

## Other roles at Mach9

- [Business Development Representative](https://feeny.ai/job/business-development-representative-mach9-san-francisco-xkk9z3hxha2t) — San Francisco, CA
- [Perception Intern](https://feeny.ai/job/perception-intern-mach9-san-francisco-w4xn6hr557z2) — San Francisco, CA
- [ML Infrastructure Engineer](https://feeny.ai/job/ml-infrastructure-engineer-mach9-san-francisco-5fc06s72snqa) — San Francisco, CA
- [ML Engineer, Product](https://feeny.ai/job/ml-engineer-product-mach9-san-francisco-m46vawenmmr8) — San Francisco, CA
- [Head of Sales](https://feeny.ai/job/head-of-sales-mach9-san-francisco-5nqtbqf74qa5) — San Francisco, CA
- [Office Manager](https://feeny.ai/job/office-manager-mach9-san-francisco-8tpyk7z003jp) — San Francisco, CA
- [Software Engineer - Test Automation (SDET)](https://feeny.ai/job/software-engineer-test-automation-sdet-mach9-san-francisco-dchqfg4k8ysa) — San Francisco, CA
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