--- title: 'Business Operations Associate at Motorway' canonical: 'https://feeny.ai/job/business-operations-associate-motorway-london-7xsdympapxx8' type: 'job' last_seen: '2026-09-07' --- # Business Operations Associate at Motorway - **Company:** Motorway - **Location:** London, United Kingdom - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-09-01 - **Last confirmed live:** 2026-09-07 - **Apply:** https://jobs.ashbyhq.com/motorway/79a0ff82-9350-47de-a8a3-24d86cdd0fee ## Job description ## ABOUT MOTORWAY Motorway is the UK's largest online car-selling platform. We connect private sellers directly with over 8,000 dealers nationwide. Our online platform helps sellers achieve great prices for their cars while giving dealers fast, reliable access to the stock they want for their dealerships. Founded in 2017, our award-winning, technology-led approach has redefined the experience of selling a car. Motorway is backed by some of the world’s leading technology investors, having raised £143 million in Series C funding. This is a unique opportunity to join a fast-growing scale-up at a crucial phase of growth and help change an industry for the better. ## THE ROLE We are looking for a highly adaptable and autonomous Business Operations Associate to join our team. This is a highly dynamic role focused on solving important operational and commercial problems across the Dealer journey. You will focus strictly on the B2B/Dealer side of our marketplace, acting as a key driver for improving our post-sale experience. You will combine strong analytical thinking with practical execution. That means identifying opportunities through data and observation, developing clear hypotheses, and then driving cross-functional initiatives that deliver measurable outcomes. The role is intentionally broad. You will work across teams including Sales, Product, Engineering, Marketing, Finance, and commercial functions—as well as partner third parties—to solve complex problems and implement scalable solutions. In this role, you will have consistent exposure to Leadership, including our Director of Dealer Services and our COO. Motorway moves quickly and operates in an environment that is constantly evolving. This role suits someone who thrives in ambiguity, is naturally curious, demonstrates high agency, and enjoys taking ownership of messy problems and turning them into structured solutions. We’re looking for someone who instinctively looks for smarter ways to get things done, whether that is redesigning a process, automating manual work, or using AI / Tooling to solve gnarly problems. ## KEY RESPONSIBILITIES - Enhance the Dealer Post-Sale Experience: Identify operational and commercial improvement opportunities across our Dealer journey, dedicating significant focus to elevating our transport (Motorway Move) and payments (Motorway Pay) products and services. - Drive Stickiness and Retention: Identify friction points in the dealer journey and execute improvement strategies to boost platform stickiness and directly reduce cancellation rates. - Spearhead AI and Automation: Streamline operational workflows by embedding AI to handle routine tasks, taking license to explore creative ways to use AI tools to build faster, leaner, and better operational frameworks. - Innovate Novel Post-Sale Areas: Beyond Move and Pay, research, test, and implement new improvements and services that deliver continuous value to our dealers. - Lead Cross-Functional Projects: Drive projects from idea through to implementation, partnering with teams across Sales, Product, Engineering, Marketing, Finance, and external partners. - Data-Driven Analysis: Analyse operational, financial, and product data to diagnose problems, inform prioritisation, and uncover opportunities to improve dealer retention, CX, and efficiency. - Define Metrics & Action Plans: Develop clear business cases, success metrics, and tracking frameworks for initiatives while translating complex operational problems into actionable plans for key stakeholders. - Operate with High Ownership: Drive change with a high degree of ownership, pace, and adaptability in a fast-moving and ambiguous environment. ## WHAT WE ARE LOOKING FOR - High Agency & Problem Solving: Strong problem-solving ability with high agency, thriving in an environment with a wide span of control and proactively diving deep into ambiguous problems. - B2B / Dealer Empathy: A strong understanding of the complexities of B2B relationships and empathy for dealer workflows to build better post-sale experiences. - Strategic & Analytical Mindset: Experience analysing data to look at the big picture and identify high-opportunity areas. - Track Record of Execution: A proven track record of driving cross-functional initiatives or projects from idea through to delivery in a fast-moving environment. - Clear & Structured Communication: The ability to structure ambiguous problems and simplify complex operational topics into clear, digestible written and verbal communications for leadership and stakeholders. - Tech-Forward & AI-Curious: An eager approach to learning and experimenting with emerging AI tools to automate workflows, analyse problems, and improve productivity. - Adaptable Team Player: Comfortable collaborating across Sales, Product, Marketing, and Leadership teams to ensure operational improvements align seamlessly with company goals. ## About Motorway ## Company Overview - **One-liner**: Motorway is the UK’s leading online marketplace that connects private car sellers directly with a national network of verified dealers, using a daily auction system to deliver the best price fast. - **Entity Type**: Private (Series C / Venture Capital-Backed) - **Headquarters**: London, England, United Kingdom (Fitzrovia office) with a second office in Brighton. - **Founded**: 2017 - **Founders**: Tom Leathes (CEO) and Harry Jones ## Core Business - **Primary industry/industries**: Automotive marketplace, used car sales, online vehicle auctions, fintech (Motorway Pay). - **Target customers**: Two-sided marketplace serving consumers (private sellers) and B2B buyers (over 8,000 verified car dealers). - **Mission or purpose statement**: To build a better car market by making car selling simpler, faster, and fairer for everyone. ## Products & Services - **Motorway (Consumer Platform)**: A fully online service where private car owners get a free instant valuation, profile their car using a mobile app, and list it in a daily auction where 8,000+ verified dealers bid. The highest offer is presented to the seller. Includes home collection, same-day payment via **Motorway Pay**, and automatic settlement of outstanding finance. - **Motorway for Dealers**: A B2B platform allowing dealers to buy privately-owned used vehicles directly from sellers, bypassing traditional wholesale middlemen. - **Motorway Remarketing (Enterprise Service)**: A new B2B line launched in 2025/2026 giving dealers direct access to end-of-finance vehicles from fleet and finance partners (e.g., Mobilize Financial Services). ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed. - **Key Metric**: Total funding raised is **$308.75M** (approx. £250M+). - **Notable Investors/Partners**: Backed by world-class investors including **Index Ventures**, **BMW i Ventures**, **Latitude**, **Unbound**, and **Trinity Capital** (which provided a £25M credit facility in May 2026). - **Growth Signals**: - Over **1 million cars sold** through the platform. - Rated **’Excellent’** with **100,000+ Trustpilot reviews**. - **84% of sellers** get more than market price for their car (independently validated). - Expanded into the **fleet remarketing** space in 2025/2026. - Team has grown to approximately **400 employees** across London and Brighton. ## Competitive Advantages - **True Two-Sided Network Effect**: A large base of private sellers attracts more dealers, which in turn drives better prices for sellers (84% beat market price), creating a powerful flywheel. - **Tech-First Experience**: Fully online, app-based valuation and listing process removes the friction of physical inspections and haggling. - **Motorway Pay**: An in-house payment system that enables instant, secure bank transfers on the doorstep, eliminating payment risk for both parties. - **Trust and Transparency**: No upfront fees (fee only charged on successful sale), combined with verified dealer network and high ratings. ## Strategic Focus - **Deepening the enterprise & fleet channel**: The launch of the remarketing service shows a move to capture more B2B supply. - **Scaling dealer services**: Expanding offerings for dealers beyond just auction access (e.g., financing, logistics). - **Data & AI investment**: Actively hiring a **Principal Generative AI Engineer** and **Senior Marketing Data Analyst**, indicating a focus on leveraging AI to improve matching, pricing, and operational efficiency. - **UK market dominance**: With $308M in funding, Motorway is well-capitalized to consolidate its position as the UK’s leading digital used car marketplace. ## Why Work Here - **Culture & Values**: Described as a community that cares about much more than cars. Core values include “Create new roads” (innovation), “Take the wheel” (ownership), and “Be humble” (ego-free teamwork). Features employee-led D&I, LGBTQ+, and Women’s committees. - **Hybrid Work**: London office operates on a **hybrid schedule**. Employees can also **work from Europe for up to 4 weeks a year**. - **Dog-Friendly**: Dogs welcome in the London office on Mondays and Fridays. - **Perks & Benefits**: - Financial: Employee stock option scheme, generous pension, save 40% on a new electric car. - Wellness: Comprehensive BUPA private health insurance, 24/7 Employee Assistance Program. - Family: Generous maternity/paternity leave, nursery fee coverage. - Office Life: Communal lunches, themed breakfasts, sea views in Brighton, and regular social events. - **Engineering Culture**: With ~400 people and a focus on data and AI, the engineering and product teams are central to the business. Current openings include a Principal Generative AI Engineer and Executive Assistant to the CPO, signaling a high-priority product organisation. ## Sources 1. [motorway.co.uk](https://motorway.co.uk/about) 2. [careers.motorway.co.uk](https://careers.motorway.co.uk/) 3. [cbinsights.com](https://www.cbinsights.com/company/motorway) 4. [uk.linkedin.com](https://uk.linkedin.com/company/motorway-online-ltd.) ## Other roles at Motorway - [Senior Total Rewards Analyst](https://feeny.ai/job/senior-total-rewards-analyst-motorway-london-ts0mp9wn2n50) — London, United Kingdom - [Senior Generative AI Engineer](https://feeny.ai/job/senior-generative-ai-engineer-motorway-london-2sfcs5jgfdd1) — London, United Kingdom - [Lead Generative AI Engineer](https://feeny.ai/job/lead-generative-ai-engineer-motorway-london-at837h1kqecf) — London, United Kingdom - [Sales Completion Specialist](https://feeny.ai/job/sales-completion-specialist-motorway-brighton-jbf1hfxeez7c) — Brighton, United Kingdom - [B2B Sales Specialist](https://feeny.ai/job/b2b-sales-specialist-motorway-brighton-9e1g1d3fwvr6) — Brighton, United Kingdom - [Android Engineer](https://feeny.ai/job/android-engineer-motorway-london-t16mftqsrw11) — London, United Kingdom - [Customer Experience Specialist](https://feeny.ai/job/customer-experience-specialist-motorway-brighton-dynvhxmjyk8v) — Brighton, United Kingdom - [Lead Product Designer](https://feeny.ai/job/lead-product-designer-motorway-london-d5rc3m0t3kcm) — London, United Kingdom - [Senior Developer Experience Security Engineer](https://feeny.ai/job/senior-developer-experience-security-engineer-motorway-london-81fe0evj21k7) — London, United Kingdom - [Management Accountant](https://feeny.ai/job/management-accountant-motorway-london-5ewqkexbknvc) — London, United Kingdom