---
title: 'Business Operations Associate (Process Improvement & Automation) at CompassX Group'
canonical: 'https://feeny.ai/job/business-operations-associate-process-improvement-automation-compassx-group-3epkkqsy2yma'
type: 'job'
last_seen: '2026-09-07'
---

# Business Operations Associate (Process Improvement & Automation) at CompassX Group

- **Company:** CompassX Group
- **Location:** Irvine, CA
- **Compensation:** $45k–$60k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-07-20
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.lever.co/compassx/6e125e23-1653-4107-8582-b1f515e26d60

## Job description

CompassX is a boutique business and technology consulting firm. We help Fortune 500 and high-growth clients deliver their most strategic initiatives, from enterprise transformations to digital and data-driven projects. With over 15 years of proven results, we’ve expanded across industries including financial services, pharmaceuticals, aerospace, consumer products, and quick service restaurants.

We are honored to be recognized as a three-time winner of Consulting Magazine’s Best Boutique Firms to Work For, and previously recognized as a “Best Place to Work” in Southern California and one of INC.’s 5000 fastest-growing private companies in the U.S.

We're hiring a motivated BusinessOperations Associate (Process Improvement & Automation) to bring structure, smart automation, and continuous improvement to how CompassX runs internally.

You'll be the person who spots what's manual, repetitive, or inefficient - and actually fixes it, building the systems and workflows our team runs on. It's a hands-on, high-visibility role with direct exposure to firm leadership and real ownership from day one.

Unfortunately we are unable to provide sponsorship for this role.

## What You'll Do

- Hunt down the manual, repetitive, clunky processes nobody's had time to fix — and build the automation or system that finally kills them. This is the heart of the role.
- Turn tribal knowledge into real documentation and lightweight automations, so good processes don't live in one person's head.
- Own our CRM like it's your product — keep it clean, current, and push it actually to work harder for the team.
- Take the recurring busywork off our leaders' plates — scheduling, research prep, documentation — so they can focus on what only they can do.
- Run point on contractor onboarding and offboarding end-to-end, making sure nothing gets missed.
- Spot where a spreadsheet, template, or shared doc could replace a scramble — and build it before it's needed.
- Partner with the team to standardize how we track, tag, and organize information, so nothing lives only in someone's inbox or memory.
- Pilot new tools (AI-assisted or otherwise) that make the team faster, and roll out the ones that stick.

## What You'll Bring

- 1+ year of experience in operations, process improvement, or a similar hands-on support role — new grads strongly encouraged to apply.
- A genuine curiosity for how things work and a habit of fixing what's inefficient, even if nobody asked.
- Comfortable using (or quickly learning) a CRM, spreadsheet tools, and lightweight automation tools (e.g., Zapier, Make, or similar).
- Excellent written communication — comfortable documenting processes clearly and drafting internal messages.
- Highly organized, reliable, and detail-oriented — you like building systems and keeping them running.
- A confident and diplomatic communicator — you'll be reminding senior leaders to follow through on commitments, tactfully and persistently.
- Takes initiative without being asked, identifies opportunities, and moves work forward independently.
- Comfortable operating in ambiguity, shifting priorities, and quickly learning new tools or approaches.

## Why CompassX

- A front-row seat to how a consulting firm builds its from the ground up. You'll help shape it, not just execute someone else's playbook.
- Direct, regular access to firm leadership and real ownership over a function they depend on.

Our consultants say CompassX is a place where they can truly find their own path. As part of a smaller firm, they see the impact of their work, have an identity, and know their voice matters. They value the freedom to take the reins of their careers, shape their client work, and maintain a direct line to leadership.

With CompassX’s focus on serving local Southern California clients, consultants not only build lasting relationships but also see the results of their work in the communities where they live.

At CompassX, you won’t just follow a path - you’ll create one.

## About CompassX Group

## Company Overview
- **One-liner**: CompassX Group is a boutique business and technology consulting firm that helps Fortune 500/1000 clients bridge the gap between ideas and measurable results through project leadership and business transformation.
- **Entity Type**: Private (mid-growth, bootstrapped)
- **Headquarters**: Irvine, California, United States
- **Founded**: 2009
- **Founders**: Kyle J. Heppenstall (Managing Director & presumed founder)

## Core Business
- **Primary industries**: Business Consulting and Services, with specializations in Financial Services, Healthcare, Life Sciences, and Consumer Discretionary.
- **Target customers**: B2B – Fortune 500/1000 enterprises and established organizations.
- **Mission / purpose**: “Bridging the divide between great ideas and meaningful results” by matching consultants to work they are passionate about and delivering high-quality, low-bureaucracy engagements.

## Products & Services
CompassX delivers consulting services across several practice areas, each offered as a client engagement (not a standalone product):

- **Project Management & Business Transformation**: End-to-end delivery leadership for complex strategic initiatives, including agile and product evolution, business resiliency, and process improvement.
- **Solution Design (UX / Product / Process)**: Senior consultants and solution owners who design user experiences, product strategies, and operational workflows.
- **Data & AI Solutions**: Manager-level solution owners who architect data platforms and AI-driven business capabilities.
- **Organizational Change Management**: Consulting engagement focused on driving adoption and cultural transformation during large-scale change.
- **Technology Advisory**: Strategic guidance on technology roadmaps, vendor selection, and digital evolution.

## Market Standing
- **Valuation / Market Cap**: Not publicly available (private company).
- **Key Metric**: Annual revenue of approximately **$4.5M** (latest estimate) and a team of **30 employees**.
- **Notable Investors / Partners**: No external investors disclosed; clients include well-known Fortune 500/1000 firms (e.g., Taco Bell, Capital Group, Deloitte alumni are common talent sources).
- **Growth Signals**: Active job postings (16 open roles as of mid-2026); LinkedIn follower growth of +148% year-over-year; expanding into Data & AI solution ownership; described as a “mid-growth company” with 13+ years of history.

## Competitive Advantages
- **Boutique by design** – Remains small and adaptable, limiting bureaucracy while still solving large-scale, global problems for multi-billion‑dollar clients.
- **Low/no‑travel model** – Consultants work primarily from SoCal offices with minimal travel, differentiating from traditional Big Four consulting firms.
- **Culture of access** – Employees have direct interaction with company leadership and can shape the firm’s evolution.
- **High retention signals** – Emphasis on “A‑Players,” transparent career paths, and a tight-knit community.

## Strategic Focus
- **Deepen Data & AI capabilities** – Recent job postings for “Manager – Solution Owner (Data, and AI)” signal a push into high‑demand technology advisory.
- **Maintain boutique scale** – Prioritize quality of work and employee satisfaction over rapid headcount growth.
- **Expand in Financial Services** – Dedicated practice lead for Business Transformation in Capital Markets.
- **Continue local hiring** – All roles are hybrid in Irvine/LA, reinforcing the “local model” that differentiates them from remote‑first competitors.

## Why Work Here
- **Work‑life harmony** – Flexible, no/low‑travel model with hybrid offices in Irvine and Los Angeles.
- **Generous benefits** – 2‑week sabbaticals every 2 years, 3 weeks PTO plus holidays and sick time, retirement plan with company match, full health coverage.
- **Transparent career progression** – Annual review process with clear milestones; ability to customize your consulting career journey.
- **Small‑team feel** – “Boutique by design” means you know everyone and have a voice in company decisions.
- **Interesting work** – Solve problems for Fortune 500/1000 clients without the bureaucracy of a large firm.

## Sources
1. [CompassX About Page](https://www.compassx.com/about/)
2. [CompassX Careers Page (Lever)](https://jobs.lever.co/compassx)
3. [LinkedIn Company Profile](https://linkedin.com/company/compassx-group)
4. [CompassX Careers – Culture & Benefits](https://www.compassx.com/careers-2/)
5. [CompassX Careers – New Page](https://www.compassx.com/careers-new/)

## Other roles at CompassX Group

- [Technical Project Manager (Application Development and Deployment)](https://feeny.ai/job/technical-project-manager-application-development-and-deployment-compassx-group-n5944aj3exyy) — Irvine, CA
- [Test Engineer (Remote - 6 Month Contract Role)](https://feeny.ai/job/test-engineer-remote-6-month-contract-role-compassx-group-cst-timezone-146e5vymmtcn) — Cst Timezone
- [Internal Business Analyst (Operations, Process Improvement & Automation)](https://feeny.ai/job/internal-business-analyst-operations-process-improvement-automation-compassx-h4y925ecxw61) — Irvine, CA
- [Senior Solution Owner (Data, Technology & AI)](https://feeny.ai/job/senior-solution-owner-data-technology-ai-compassx-group-irvine-z82yrhab8ywh) — Irvine, CA
- [Solutions Architect](https://feeny.ai/job/solutions-architect-compassx-group-irvine-0qneyj3rn43k) — Irvine, CA
- [Technical Program Manager](https://feeny.ai/job/technical-program-manager-compassx-group-irvine-axrvvsv9w5yx) — Irvine, CA
- [Solution Architect - GenAI](https://feeny.ai/job/solution-architect-genai-compassx-group-irvine-4ry7emtyz49h) — Irvine, CA
- [Senior Consultant - User Experience & Product Design](https://feeny.ai/job/senior-consultant-user-experience-product-design-compassx-group-irvine-3fb054dpvgs2) — Irvine, CA
- [Manager - Project Management & Business Transformation](https://feeny.ai/job/manager-project-management-business-transformation-compassx-group-irvine-7cx19abtx0gk) — Irvine, CA
- [Senior Consultant - Solution Designer & Business Transformation](https://feeny.ai/job/senior-consultant-solution-designer-business-transformation-compassx-group-xq8jdb6bb60a) — Irvine, CA