---
title: 'Business Operations at Fay'
canonical: 'https://feeny.ai/job/business-operations-fay-new-york-wh507t5qe2n0'
type: 'job'
last_seen: '2026-09-15'
---

# Business Operations at Fay 

- **Company:** Fay 
- **Location:** New York, NY
- **Compensation:** $120k–$185k
- **Posted:** 2026-06-02
- **Last confirmed live:** 2026-09-15
- **Apply:** https://job-boards.greenhouse.io/fay/jobs/5238250008

## Job description

## About Fay

At Fay, our mission is to make nutrition a foundational pillar of preventative care, improving outcomes, accessibility, and affordability at scale. We're building AI-powered infrastructure to transform preventative healthcare. Think that's bold? We're just getting started.

Today, Fay is a three-sided marketplace connecting providers, patients, and payers to revolutionize preventative care delivery. Our b2b2c business-in-a-box solution empowers dietitians to deliver high-quality, affordable nutrition care, helps patients take control of their health, and enables payers to build healthier member populations. Nutrition is our starting point, not the finish line. The platform we're building will expand into new areas of preventative health and wellness as we grow.

We're proud to be one of the fastest-growing companies in healthtech, backed by category-defining investors like General Catalyst, Forerunner, 1984, and Goldman Sachs.

Ready to leverage AI-driven technology to transform preventative care and make a real-world impact on health? Let's talk.

## About the Role

This Business Operations role sits at the center of Fay's three-sided marketplace — payers, providers, and members — and the flywheel that connects clinical quality, payer trust, provider economics, and member retention. It works across Member Experience, Provider Operations & Growth, Clinical Operations, and Payer Operations, flexing toward whichever side of the marketplace needs the most attention at any given time.

This is a strategic, analytical role grounded in operations. You'll own data and insights that drive decision-making, build a strong understanding of supply and demand dynamics across payers, providers, and members, and translate those insights into clear, actionable recommendations. You'll also help build and maintain the operating systems that keep a fast-moving, complex organization aligned and executing effectively.

At Fay, we value people who are adaptable, resourceful, and excited to tackle new challenges as the business evolves. Priorities in this role will shift as the business does — one quarter you might be deep in payer economics, the next focused on provider supply, the next on member retention. We're looking for someone who's energized by that kind of movement, comfortable getting hands-on wherever the highest-impact work is, and eager to apply their skills across the marketplace rather than in a single fixed lane.

## What You'll Be Doing

Strategy & Business Analysis

- Partner with team leads across payer, provider, and member functions to generate insights on cohorts, trends, and opportunities to reduce churn and improve retention
- Conduct market and competitive analysis to inform positioning across clinical quality, provider economics, payer relationships, and member experience
- Lead deep-dive analyses on strategic and operational questions and translate findings into clear recommendations and priorities

Growth & Marketplace Dynamics

- Own analysis of supply and demand dynamics across the payer, provider, and member marketplace, helping shift toward a more predictive model
- Support Provider Growth in identifying where to focus onboarding efforts (e.g., geographies, provider profiles)
- Evaluate new initiatives and clarify what is driving impact, and what is not, across any side of the marketplace

Operating Cadence & Performance Management

- Build and maintain the operating cadence across Member Experience, Provider Growth & Operations, Clinical Operations, and Payer Operations
- Own weekly metrics reviews, OKR tracking, and monthly reporting, including dashboards and performance analytics
- Surface risks, identify gaps, and drive accountability across cross-functional initiatives

Cross-Functional Execution

- Partner with Product, Payer Operations, and other internal teams to operationalize new features and ensure real-world needs shape product decisions
- Act as connective tissue across teams by surfacing insights, resolving misalignment, and helping navigate ambiguity

Special Projects & Zero-to-One Builds

- Own early-stage processes, programs, or capabilities without clear ownership, wherever they emerge across the marketplace
- Build, test, and scale new initiatives, then transition them to long-term owners
- Support hiring and org-building as the team scales
- Take on ambiguous, high-priority problems with full ownership

## Your Skills and Experience

- 4+ years in business operations, strategy, chief of staff, or similar roles in high-growth startup, tech company, or consulting
- Strong analytical skills with experience working directly with data, dashboards, and reporting (SQL preferred or willingness to learn)
- Proven ability to own metrics and operating cadence in a fast-paced environment
- Strong prioritization and judgment in ambiguous, high-change environments
- Comfortable moving across functions and priorities — able to shift focus between payer, provider, and member workstreams as the business needs
- Experience working across multiple functions and managing cross-functional execution without direct authority
- Excellent communication skills, including writing clear, structured memos and presentations for senior audiences
- Background in healthcare, marketplace, or operations-heavy environments preferred
- Highly organized, detail-oriented, and proactive in identifying problems before raised
- Motivated by outcomes over ownership and effective in collaborative environments
- MBA a plus, but not required

The best companies are made of the best people. We've got ambitious goals with a long road ahead, and we move together. We work hard, stay energized, and make time to celebrate the wins along the way.

See our careers page [here](https://polydactyl-astronaut-c79.notion.site/Careers-at-Fay-da5e9b1c8d2b42d8afe68065baa7a8b4) to learn more about working on our team.

## Compensation Range

$120,000—$185,000 USD

Fay is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

## About Fay 

## Company Overview
- **One-liner**: Fay is a platform connecting patients with registered dietitians for personalized, insurance-covered nutrition care, handling everything from matching to billing.
- **Entity Type**: Private (Series B – $50M raised in Feb 2025)
- **Headquarters**: San Francisco, California, USA
- **Founded**: 2022
- **Founders**: Sammy Faycurry, Mark Stefanski

## Core Business
- **Primary industry**: Healthcare technology (medical nutrition therapy, telehealth)
- **Target customers**: B2B (employers, health plans) and B2C (patients seeking dietitian care); also serves registered dietitians as an independent practice platform
- **Mission/purpose**: “Elevate nutrition as a foundational pillar of preventative healthcare and improve outcomes, accessibility, and affordability at scale.”

## Products & Services
- **[Fay Patient Platform](https://www.faynutrition.com/)**: Web and mobile app where patients find and book appointments with board-certified dietitians, track progress, and earn rewards. Insurance is verified automatically; sessions can be as low as $0 out-of-pocket.
- **[Fay Dietitian Platform](https://www.faynutrition.com/for-dietitians)**: A practice management solution that handles insurance credentialing, client sourcing, scheduling, and HIPAA-compliant communication, allowing dietitians to focus on care.
- **[AI-Powered Tools](https://www.businessinsider.com/nutrition-startup-fay-raised-series-b-funding-goldman-growth-equity-2025-2)**: Features like AI-generated meal plans that help dietitians create plans in seconds or minutes instead of hours.

## Market Standing
- **Valuation**: $500 million (post-money, Series B, Feb 2025) – [Business Insider](https://www.businessinsider.com/nutrition-startup-fay-raised-series-b-funding-goldman-growth-equity-2025-2)
- **Key Metric**: Total funding of $75M (Seed $5M, Series A $20M, Series B $50M)
- **Notable Investors**: Goldman Sachs Growth Equity (lead Series B), General Catalyst, Forerunner Ventures, 1984 Ventures – [PitchBook](https://pitchbook.com/profiles/company/503133-58)
- **Growth Signals**:
  - 100,000+ members, 4,000+ registered dietitians on platform (as of mid-2025) – [faynutrition.com](https://www.faynutrition.com/)
  - Headcount grew 92.6% YoY to 343 employees – [LinkedIn](https://www.linkedin.com/company/foodandyou)
  - Expanded to all 50 states; launched patient app in October 2024 – [Business Insider](https://www.businessinsider.com/nutrition-startup-fay-raised-series-b-funding-goldman-growth-equity-2025-2)
  - Partnerships with Amazon (Health Benefits Connector), Withings, and The Alliance for Eating Disorders – [faynutrition.com](https://www.faynutrition.com/)

## Competitive Advantages
- **Insurance integration**: Deep payer relationships allow patients to use in-network benefits, making nutrition care affordable or free – a key differentiator in the crowded telehealth space.
- **Dietitian network scale**: 4,000+ board-certified dietitians across the U.S., covering 700+ insurance plans – [faynutrition.com](https://www.faynutrition.com/)
- **AI-powered efficiency**: AI tools for dietitians (meal plans, documentation) reduce administrative burden and improve session quality.
- **Strong unit economics**: The company claims “strong unit economics” and has grown valuation 5x from Series A to Series B – [Business Insider](https://www.businessinsider.com/nutrition-startup-fay-raised-series-b-funding-goldman-growth-equity-2025-2)

## Strategic Focus
- **Data and outcomes**: Improving ability to collect and report patient outcomes and cost savings to employers and health plans – [Business Insider](https://www.businessinsider.com/nutrition-startup-fay-raised-series-b-funding-goldman-growth-equity-2025-2)
- **Product expansion**: Adding new features to the patient app, including more AI capabilities and deeper integration with health data (e.g., Withings devices).
- **Preventive health vision**: Long-term goal is to be present at every decision point affecting a person’s health, expanding beyond diet into broader wellness.

## Why Work Here
- **Culture**: Described as “only in our first inning” with a focus on building a category-defining company. Mission-driven environment centered on making nutrition accessible and affordable.
- **Work policy**: Hybrid (NYC or SF) for most roles; some remote positions (e.g., Member Support Specialist). – [Greenhouse](https://job-boards.greenhouse.io/fay/jobs/5200083008)
- **Notable perks**: Opportunity to work with top-tier investors (Goldman Sachs, General Catalyst) and shape a fast-growing healthtech platform.
- **Engineering culture**: Product-first approach with AI innovation; engineers work on challenges like insurance verification, telehealth infrastructure, and AI tools for clinicians.
- **Recent open roles** (as of mid-2026): Chief of Staff to the CEO, Head of Clinical Operations, Software Engineer, Product Manager (Scale), People Operations Specialist – [Greenhouse](https://job-boards.greenhouse.io/fay)

## Sources
1. [faynutrition.com](https://www.faynutrition.com/)
2. [LinkedIn – Fay Nutrition](https://www.linkedin.com/company/foodandyou)
3. [PitchBook – Fay Company Profile](https://pitchbook.com/profiles/company/503133-58)
4. [Business Insider – Nutrition Startup Fay Raised Series B](https://www.businessinsider.com/nutrition-startup-fay-raised-series-b-funding-goldman-growth-equity-2025-2)
5. [Greenhouse – Jobs at Fay](https://job-boards.greenhouse.io/fay/jobs/5200083008)

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