--- title: 'Business Operations at Flai' canonical: 'https://feeny.ai/job/business-operations-flai-san-francisco-aah14ny4xzmp' type: 'job' last_seen: '2026-10-16' --- # Business Operations at Flai - **Company:** Flai - **Location:** San Francisco, CA - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-10-06 - **Last confirmed live:** 2026-10-16 - **Apply:** https://jobs.ashbyhq.com/flai/aa20b6cd-6dfe-4492-a01e-cc1597f316f6 ## Job description Location: San Francisco, CA Type: Full-Time Work Arrangement: In-person 5 days a week at our SF office ## About Flai AI has transformed B2B SaaS, but has struggled to penetrate the real-world industries that shape our lives. Flai is building the leading AI-native communications platform for car dealerships. A $1.3 trillion industry, auto dealerships sell 96% of the 16 million new cars sold each year. Yet they universally run on outdated systems and manual processes, which is why dealerships spend $36B each year on operations. That's our opportunity. We launched our first voice AI product a year ago. Since then, we have deployed multiple products across hundreds of dealerships across the U.S. We've partnered with the 2nd largest automaker in the country and many of the leading dealership groups. We've raised funding from leading VCs including First Round Capital, Toyota Ventures, Y Combinator, Innovation Endeavors, SV Angel, and Liquid 2. We've grown insanely quickly with a small, scrappy team and continue to move at that pace. The Opportunity Work closely with the founders and our team to help run and improve Flai's business operations. You'll take responsibility for important projects and day-to-day work across people operations, finance, and legal coordination. You'll solve unfamiliar problems, improve how things get done, and work with our accounting, legal, and payroll partners to keep things moving. This is a hands-on role with broad exposure to how a growing startup operates. As you learn the business and deliver results, you'll have opportunities to take on more complex projects and greater responsibility. ## Who You Are - You Figure Things Out: You can take an unfamiliar, loosely defined problem and turn it into a clear plan. - You Follow Through: You catch details and finish what you start without repeated reminders. - You're Comfortable With Numbers: You work confidently with spreadsheets, budgets, and financial information. - You Have Good Judgment: You handle sensitive information carefully and know when to make a decision or bring someone in. - You're Hands-On: You enjoy both improving a process and doing the work. - You Want the Pace: You're excited by a fast-moving, in-person environment with high expectations and meaningful responsibility. ## What You'll Do - Support people operations: Coordinate onboarding, benefits administration, payroll, and employee support with our team and external providers. - Keep finance and business operations running smoothly: Manage billing, collections, expenses, and payments alongside our accounting partners. Stay on top of vendors, contracts, and renewals. - Coordinate legal work: Work with our team and outside counsel to move contracts, corporate documentation, and other legal matters forward. Keep records organized and track deadlines and follow-ups. - Drive projects and improve processes: Take a problem, figure out what needs to happen, and see it through. Use AI and good judgment to reduce manual work and build better ways of working. ## Requirements - Typically 3–6 years of experience in business operations, strategy and operations, consulting, or a similar role (we're open to exceptional candidates with less) - A track record of implementing improvements and seeing projects through to completion - Strong organization, clear communication, and analytical ability - To move as quickly as we do, we work in person in San Francisco 5 days a week ## Nice to Have - Early-stage startup experience - Exposure to finance or people operations - Experience implementing tools or automations ## What We Offer - Competitive salary and meaningful equity - Close collaboration with the founders and room to grow - Medical, dental, and vision coverage - Flexible PTO and paid lunch every day - A very ambitious team where your work makes a visible difference ## About Flai ## Company Overview - **One-liner**: Flai provides AI-powered, omni-channel communications workers for car dealerships, handling phone calls, SMS, and emails to capture leads and book service appointments 24/7. - **Entity Type**: Private (Seed stage) - **Headquarters**: San Francisco, California, USA - **Founded**: 2025 - **Founders**: Ari Polakof (CEO), Alen Polakof (CTO), Juan Alzugaray (COO) ## Core Business - **Primary industry**: Automotive Retail Technology (Auto Dealerships) - **Target customers**: B2B; Car dealerships (franchise and independent) across sales and service departments. - **Mission or purpose statement**: Not publicly stated, but the company's core purpose is to ensure dealerships never miss a customer lead or sales opportunity, handling every interaction as a top sales rep would, 24/7. ## Products & Services - **AI Voice Agent**: Handles incoming phone calls 24/7 to book test drives, schedule service appointments (oil changes, recalls), qualify leads, check inventory, and transfer complex calls to human staff. - **AI Outbound Agent**: Automates follow-ups with cold leads, re-engages existing customers, and runs proactive recall and service reminder campaigns via calls, SMS, and email. - **Omni-Channel Communications Platform**: Integrates with dealership systems (DMS, CRM, scheduler) to manage calls, texts, and emails from a single interface, providing advanced analytics and full call logs. ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metric**: **Total Funding** — $6 million (Seed round) - **Notable Investors/Partners**: First Round Capital (lead), Y Combinator (S25 Batch), SV Angel, Liquid 2 Ventures, Innovation Endeavors, RedBlue Capital, Joe Montana’s Liquid 2 Ventures. - **Growth Signals**: - Founded in 2025 and already processing calls for dealerships (claiming to have visited ~400 dealerships early on). - Claims a typical 340% ROI in the first year for clients. - SOC 2 Type II compliant, indicating enterprise-grade security for automotive retail. ## Competitive Advantages - **Purpose-built for Auto**: The AI is built specifically for the car dealership context (inventory checks, DMS integration, service scheduling), not a generic voice AI. - **Proprietary Voice Technology**: Built voice AI from the ground up, not using off-the-shelf kits, claiming better performance and natural conversation compared to competitors. - **Omni-channel by design**: Handles voice, email, and SMS natively, with seamless transitions between channels. - **Deep Integration**: Integrates directly with dealership DMS/CRM systems, allowing it to pull inventory and customer data in real-time. ## Strategic Focus - **Capture the after-hours market**: Addresses the fact that 56% of dealership leads arrive outside business hours, a massive untapped revenue pool for dealers. - **Scale through demonstrable ROI**: Focused on proving high ROI (340% claim) to win dealerships currently using other solutions or no solution at all. - **Build for the "AI-first" dealership**: Developing a platform that makes availability and instant response the core of the dealership customer experience. ## Why Work Here - **High-leverage role**: Joining a 15-person team (as of mid-2025) backed by top-tier investors (Y Combinator, First Round Capital). Early employees have significant ownership and impact. - **Top-tier founding team**: Founders are repeat founders (HappyRobot) and come from infrastructure roles at Uber, HappyRobot, and data science at Netflix. - **Culture & Policy**: **Remote-first within the United States**, offering flexibility. The company is in its hyper-growth phase (Seed stage) with aggressive targets. - **Notable Perks & Engineering Culture**: The engineering culture is centered on building proprietary voice AI and real-time communications systems. Headcount is small (~15 people), suggesting a tight-knit, high-output environment. Salaries for technical roles are competitive ($150K - $250K range from YC job posts). ## Sources 1. [useflai.com](https://useflai.com/) 2. [ycombinator.com/companies/flai](https://www.ycombinator.com/companies/flai) 3. [ycombinator.com/companies/flai/jobs](https://www.ycombinator.com/companies/flai/jobs) 4. [techcrunch.com](https://techcrunch.com/2025/10/03/flai-is-the-latest-startup-bringing-ai-to-car-dealerships/) 5. [linkedin.com/company/useflai](https://www.linkedin.com/company/useflai) ## Other roles at Flai - [Software Engineer](https://feeny.ai/job/software-engineer-flai-san-francisco-4qt44bnsaz84) — San Francisco, CA - [Revenue Operations](https://feeny.ai/job/revenue-operations-flai-san-francisco-gmp2mqrpnkq7) — San Francisco, CA - [Account Manager](https://feeny.ai/job/account-manager-flai-remote-xqsjhj1vw6jn) - [GTM Recruiter](https://feeny.ai/job/gtm-recruiter-flai-san-francisco-jnrz8pkjp2bg) — San Francisco, CA - [Account Executive, Inside Sales](https://feeny.ai/job/account-executive-inside-sales-flai-remote-npt0j8mfmwvc) - [Customer Success Manager - Florida](https://feeny.ai/job/customer-success-manager-florida-flai-florida-ebqk2azmmx1n) — Florida - [Customer Success Manager - Texas](https://feeny.ai/job/customer-success-manager-texas-flai-texas-g808v283tyh1) — Texas - [Customer Success Manager - Chicago](https://feeny.ai/job/customer-success-manager-chicago-flai-chicago-0p9y40fbtz65) — Chicago, IL - [Regional Account Executive, Washington & Oregon](https://feeny.ai/job/regional-account-executive-washington-oregon-flai-washington-842mgkwvsemc) — Washington, DC - [Regional Account Executive, Indiana & Ohio](https://feeny.ai/job/regional-account-executive-indiana-ohio-flai-indiana-375r3tr87w32) — Indiana &, OH