--- title: 'Business Operations Lead at Headway' canonical: 'https://feeny.ai/job/business-operations-lead-headway-remote-qa1tc4zr6f2e' type: 'job' last_seen: '2026-10-18' --- # Business Operations Lead at Headway - **Company:** [Headway](https://feeny.ai/companies/headway) - **Location:** Remote - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-09-24 - **Last confirmed live:** 2026-10-18 - **Apply:** https://jobs.ashbyhq.com/headway/5cc1aa22-7d33-4b81-8bea-11cffed8298c ## Job description 1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that. But we're going further. Over 90,000 providers across all 50 states run their practice on our software, serving over 2.6 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale, and building much of it with AI. We aren't just a billing layer; we are becoming the platform where care actually happens. We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better. ## About The Role As Headway works to build a new mental healthcare system that everyone can access, we’re facing unique operational challenges and opportunities that come with growing and scaling at an unparalleled rate. We’re pushing the boundaries of the existing healthcare system so that we can fulfill our promise to providers, patients, and payers to create access to high quality providers across the nation. In order to do that, we’re building a world class operations team that enables efficiency, growth, and quality, and as a member of this team, you will have the opportunity to have a material impact on the trajectory of Headway and help define a function core to the livelihood of our business and the impact we deliver for our partners and clients. As a Business Operations Lead, you will drive complex, cross-functional initiatives that advance pod-level objectives. You'll work independently to identify opportunities, address dependencies, and ensure alignment across stakeholders - turning ambiguous problems into structured analyses, scalable processes, and clear recommendations. You'll bring analytical rigor to root-cause investigations, design workflows and tooling that improve efficiency and reliability, and own initiatives end-to-end from scoping through delivery. This role requires strong problem-solving skills, a builder's mindset toward operational design, and the ability to coordinate across teams to drive measurable outcomes. ## What you’ll do at Headway - Drive complex, cross-functional initiatives that advance pod-level objectives - identifying opportunities, addressing dependencies, and ensuring alignment across stakeholders. - Build and operate scalable workflows and processes (0→1) that improve efficiency, reliability, and throughput across your domain. - Leverage data tools to extract insights, validate assumptions, and inform decisions, synthesizing findings into clear recommendations that guide pod and organizational priorities. - Plan, execute, and deliver initiatives end-to-end by setting clear objectives, timelines, and success metrics – driving accountability across functions without formal authority. You’ll be great for this role if you: - You have 5+ years of experience in operational roles at high-growth companies; background in consulting, finance, or business operations preferred but not required. - You independently deconstruct complex problems into structured, testable components - and you're comfortable working through ambiguity without waiting for full clarity. - You're proficient with AI & data tools (e.g., Looker, Excel, SQL, dashboards) and use them fluently to extract insights, validate assumptions, and streamline workflows. - You design systems with scale in mind - anticipating bottlenecks, iterating based on feedback, and codifying learnings into playbooks and standards. - You coordinate resources and align priorities across teams, building trust through transparency, accountability, and clear communication. - You take calculated risks and make decisions that advance pod objectives, anticipating downstream impacts before taking action. - You're motivated by the opportunity to make an impact on one of our generation's defining problems: affordable mental healthcare. We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview. Headway participates in E-Verify. To learn more, click [here.](https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @[findheadway.com](http://findheadway.com) email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam. ## About Headway ## Company Overview - **One-liner**: Headway is building a new mental healthcare system by creating the first software-enabled national network of therapists who accept insurance, making care affordable and accessible. - **Entity Type**: Private (Series D) - **Headquarters**: New York City, New York, USA - **Founded**: 2019 - **Founders**: Not publicly listed on primary sources ## Core Business - **Primary industry**: Mental Healthcare Technology / HealthTech - **Target customers**: B2B (therapists and group practices) and B2C (patients seeking mental health care) - **Mission or purpose statement**: "To build a new mental healthcare system, rewired for access and affordability." [headway.co](https://headway.co/about-us) ## Products & Services - **Headway Platform (Provider Side)**: A software platform that enables therapists and psychiatrists to accept insurance, manage billing, and grow their private practice. It removes the administrative burden of insurance credentialing and claims, allowing providers to focus on care. - **Headway Platform (Patient Side)**: A marketplace where patients can find and book in-network therapists and psychiatrists, with costs as low as $0/session after insurance. The platform handles scheduling, insurance verification, and billing. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (Series D private company) - **Key Metric**: Over $325 million in total funding raised (Series D) [builtin.com](https://builtin.com/company/headway) - **Notable Investors/Partners**: Andreessen Horowitz (a16z), Accel, GV (Google Ventures), Spark Capital, Thrive Capital, Forerunner Ventures, and Health Care Service Corporation. [builtin.com](https://builtin.com/company/headway) - **Growth Signals**: - Network of over 70,000 therapists and psychiatrists across all 50 states [headway.co](https://headway.co/) - Over 30 million sessions held [headway.co](https://headway.co/) - Served over 1 million patients [builtin.com](https://builtin.com/company/headway) - 604 U.S.-based employees (Medium-sized company) [greatplacetowork.com](https://www.greatplacetowork.com/certified-company/7083261) - 259 Product + Tech employees [builtin.com](https://builtin.com/company/headway) - Named #48 on Fortune Best Workplaces in Health Care™ 2025 (Small And Medium) [greatplacetowork.com](https://www.greatplacetowork.com/certified-company/7083261) ## Competitive Advantages - **Asset-free network model**: Unlike competitors that build their own clinics, Headway enables existing independent therapists to accept insurance without administrative burden, creating a scalable, capital-light network. - **Insurance integration**: Partners with 100+ of the nation's top insurance plans, making it the largest mental health provider network in the U.S. [headway.co](https://headway.co/) - **Software moat**: The platform handles credentialing, billing, and compliance, solving the core reason 70% of therapists don't accept insurance. [headway.co](https://headway.co/about-us) - **Scale**: With 70,000+ providers and 30M+ sessions, the network effects are significant—more providers attract more patients, and more patients attract more providers. ## Strategic Focus - **Expanding the provider network**: Continuing to onboard therapists and psychiatrists to increase access and coverage. - **AI and product innovation**: Actively hiring for roles like "Applied AI Lead" and "Staff Product Manager, AI Patient Experience," indicating a focus on using AI to improve patient matching, scheduling, and care delivery. [headway.co](https://headway.co/careers) - **Deepening insurance partnerships**: Working with 100+ insurance plans to lower costs for patients and expand in-network access. - **Scaling the patient experience**: Investing in data science, product management, and engineering to improve the patient journey from search to booking to ongoing care. ## Why Work Here - **Culture**: 88% of employees say Headway is a great place to work, compared to 57% at a typical U.S. company. [greatplacetowork.com](https://www.greatplacetowork.com/certified-company/7083261) - **Mission-driven**: Employees are united by the goal of building a new, accessible mental healthcare system. The company highlights that "people are their happiest, healthiest, and best selves when they know their team values them for who they are." [headway.co](https://headway.co/careers) - **Remote-first with office hubs**: Employees work remotely across the US, with the option to work from offices in New York City, San Francisco, and Seattle. [builtin.com](https://builtin.com/company/headway) - **Diversity & Inclusion**: The company states a commitment to building a diverse, equitable, and inclusive team, noting it is "a business imperative" and "the right thing to do." [headway.co](https://headway.co/careers) - **Recognition**: Certified as a Great Place to Work® (88% of employees say it's a great place to work) and ranked #48 on Fortune Best Workplaces in Health Care™ 2025. [greatplacetowork.com](https://www.greatplacetowork.com/certified-company/7083261) - **Notable perks**: Remote-first culture with optional offices in NYC, San Francisco, and Seattle; strong focus on engineering, data science, and AI roles. ## Sources 1. [headway.co - About Us](https://headway.co/about-us) 2. [headway.co - Careers](https://headway.co/careers) 3. [headway.co - Homepage](https://headway.co/) 4. [builtin.com - Headway Company Profile](https://builtin.com/company/headway) 5. [greatplacetowork.com - Headway Certification](https://www.greatplacetowork.com/certified-company/7083261) ## Other roles at Headway - [Senior Engineering Manager (Infrastructure)](https://feeny.ai/job/senior-engineering-manager-infrastructure-headway-remote-32ky6rdedbrq) - [Vendor Operations Lead, CX](https://feeny.ai/job/vendor-operations-lead-cx-headway-remote-a3s9pknj7q1n) - [Director, People Operations](https://feeny.ai/job/director-people-operations-headway-remote-769v9b35hhdq) - [Senior Data Scientist](https://feeny.ai/job/senior-data-scientist-headway-new-york-8dek00dkgded) — New York, NY - [Chief of Staff, Clinical](https://feeny.ai/job/chief-of-staff-clinical-headway-remote-jzhws8fnx7hj) - [Senior Engineering Manager, Web Platform](https://feeny.ai/job/senior-engineering-manager-web-platform-headway-remote-rsjj2kgsqyk4) - [Director, Clinical Product (Payer & Outcomes)](https://feeny.ai/job/director-clinical-product-payer-outcomes-headway-remote-xsv6brezbavt) - [Principal, Clinical Product](https://feeny.ai/job/principal-clinical-product-headway-remote-tsb1dabpj280) - [Clinical Evaluator, AI Products (Contract)](https://feeny.ai/job/clinical-evaluator-ai-products-contract-headway-remote-69vqf8xmc518) - [Lifecycle Marketing Generalist, Patient Experience](https://feeny.ai/job/lifecycle-marketing-generalist-patient-experience-headway-remote-fdr1hgya5bnt)