--- title: 'Business Operations Lead - Order Management at Motive' canonical: 'https://feeny.ai/job/business-operations-lead-order-management-motive-pakistan-t2hkmynfn4ff' type: 'job' last_seen: '2026-09-09' --- # Business Operations Lead - Order Management at Motive - **Company:** Motive - **Location:** Pakistan - **Work type:** remote - **Posted:** 2026-09-04 - **Last confirmed live:** 2026-09-09 - **Apply:** https://job-boards.greenhouse.io/gomotive/jobs/8399974002 ## Job description Who we are: Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks. Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. Visit [gomotive.com](http://gomotive.com) to learn more. About the Role: The Business Analyst, Business Operations will partner closely with an Order Management Business Operations Manager to support and improve quote-to-cash (QTC) systems and processes. This role is heavily focused on user acceptance testing (UAT) for strategic projects, supporting tactical QTC requests, and improving how the team works through better documentation, tooling, and data. You will help write and groom Jira tickets for our internal systems engineering teams and create and refine Enablement documentation for the broader Order Management team. A foundational understanding of SQL or data analytics is highly preferred so you can validate data, support testing, and interpret the impact of changes. What You'll Do: - Support QTC projects and initiatives Partner with your manager to execute on QTC-related work across CPQ, billing, and order management workflows. Perform user acceptance testing (UAT) for strategic projects and enhancement releases, including test case creation, execution, documentation of results, and defect tracking. Support tactical QTC tasks (e.g., configuration validations, data checks, small process or tooling tweaks). - Jira ticket writing and testing Translate business requirements and pain points into clear, structured Jira tickets for ESYS (requirements, acceptance criteria, edge cases, dependencies). Conduct thorough UAT on all assigned and created tactical tickets.  Monitor releases to ensure there were no negative impacts to our systems - Enablement documentation & training support Create, refine, and maintain Enablement documentation for QTC-related processes, tools, and changes (e.g., runbooks, SOPs, FAQs, process maps, step-by-step guides). Document outcomes of new features and bug fixes in a way that is accessible and actionable for the Order Management team. - Data validation and analytics support Use SQL or analytics tools (Snowflake, Retool) to reconcile data across systems, and monitor the impact of changes on QTC workflows. Partner with analytics and systems teams as needed to troubleshoot data issues and ensure data integrity. - Continuous improvement & cross-functional collaboration Proactively identify recurring issues or friction points in QTC processes and propose improvements. Stay current on changes to QTC systems and processes and understand how those changes impact the Order Management team. What We're Looking For: - 1–3+ years of experience in operations, business analysis, QTC, sales operations, billing, or order management, ideally in a SaaS or technology company. - Experience with QTC or revenue systems/processes such as CPQ, order management, billing, or invoicing (e.g., Salesforce, Zuora, NetSuite, or similar). - Demonstrated experience with: - Strong written and verbal communication skills in English, with the ability to translate complex system behavior into clear, simple language for non-technical stakeholders. - High attention to detail, strong organizational skills, and the ability to manage multiple priorities and deadlines. - Located in Pakistan and available to work US-aligned Pacific Standard Time hours. ## Preferred Qualifications - Base knowledge of SQL or data analytics (e.g., ability to write or modify simple queries, validate datasets, or use BI/analytics tools). - Experience working with Jira (or similar ticketing systems) to manage backlogs, epics, and user stories. - Prior experience collaborating with engineering, systems, or data teams to deliver process or tooling improvements. Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. Please review our Candidate Privacy Notice [here](https://drive.google.com/file/d/1X9AbvQHki8zZCyjDjip1g0NtdZHcykJc/view?usp=drive_link). UK Candidate Privacy Notice [here](https://drive.google.com/file/d/1nqdWTJ7WJJikhj1Yhlo4jxDRA_6yXZbd/view). The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology. All job postings are for existing vacancies. Please note; some interviews or new-hire training sessions may be held in person at one of our global offices. ## About Motive ## Company Overview - **One-liner**: Motive provides an all-in-one, AI-powered fleet management and driver safety platform that helps over 100,000 companies manage their physical operations. - **Entity Type**: Private (venture-backed; no public ticker) - **Headquarters**: San Francisco, California, United States - **Founded**: Not publicly available in provided sources - **Founders**: Shoaib Makani (co‑founder, CEO) – other co‑founders not listed in provided sources ## Core Business - **Industries**: Fleet management, driver safety, workforce management, equipment monitoring, spend management. - **Target Customers**: B2B – enterprises and SMBs that operate commercial fleets or manage physical assets (e.g., transportation, logistics, construction, field services). - **Mission/Purpose**: “Transforming the physical economy” [gomotive.com](https://gomotive.com/company/careers/). ## Products & Services - **Fleet Management**: AI‑powered platform for tracking vehicles, optimizing routes, and managing compliance. - **Driver Safety**: Real‑time dashcams and AI alerts to reduce accidents and improve driver behavior. - **Workforce Management**: Tools for scheduling, time tracking, and managing drivers and staff. - **Equipment Monitoring**: IoT‑based tracking and diagnostics for trailers, trailers, and other assets. - **Spend Management**: Fuel card, expense tracking, and invoicing solutions to control costs. All products are part of a fully integrated suite [gomotive.com](https://gomotive.com/). ## Market Standing - **Valuation**: Not disclosed in provided sources. - **Key Metric**: Headcount – more than 4,000 employees globally [gomotive.com](https://gomotive.com/company/careers/). - **Notable Investors/Partners**: Not listed in provided sources. - **Growth Signals**: - 100,000+ customers [gomotive.com](https://gomotive.com/company/careers/). - Recognized on the **Forbes Top Cloud 100** list. - Named a **Best Remote Large Places to Work** by Fortune, **Best Company for Career Growth** by Comparably, and **Best Workplaces in Technology** by Great Place to Work [gomotive.com](https://gomotive.com/company/careers/). ## Competitive Advantages - **Integrated AI‑Driven Suite**: Combines hardware (dashcams, IoT sensors) with software in a single platform, offering a unified view of fleet operations. - **Scale and Brand Trust**: Serving over 100,000 companies, with a strong industry reputation and multiple workplace awards. - **Remote‑First Culture**: Attracts top global talent by offering a flexible work model supported by robust perks and development programs. ## Strategic Focus - Deepening AI capabilities across all products to improve safety, efficiency, and cost control. - Expanding global footprint through ten office locations and a remote‑first hiring approach. - Continuous investment in employee growth and diversity initiatives to sustain innovation. ## Why Work Here - **Flexibility**: Fully remote, hybrid, or in‑office options with a work‑from‑home stipend. Offices in San Francisco, Nashville, Buffalo, Vancouver, London, Mexico City, Taipei, Lahore, Islamabad, and Bengaluru [gomotive.com](https://gomotive.com/company/careers/). - **Benefits**: Competitive salaries, health/vision/dental insurance, mental health support, generous PTO, enhanced parental leave, retirement plan, and referral bonuses [gomotive.com](https://gomotive.com/company/careers/). - **Development**: Leader Academy, Engineering Academy, transparent career paths, quarterly mentorship meetups, and inclusive leader training [gomotive.com](https://gomotive.com/company/careers/). - **Culture**: Employee resource groups (AAPI, Keep Parenting, Melanin, MoPride, Women, DNA, Veterans), diversity‑focused recruiting events, and a supportive, inclusive environment where 96% of employees feel they have supportive working relationships [gomotive.com](https://gomotive.com/company/careers/). ## Sources 1. [gomotive.com – Careers page](https://gomotive.com/company/careers/) 2. [gomotive.com – Company page](https://gomotive.com/company/) 3. [gomotive.com – Homepage](https://gomotive.com/) 4. [gomotive.com – Job openings](https://gomotive.com/company/careers/jobs/) 5. [gomotive.com – Leadership page](https://gomotive.com/company/leadership/) ## Other roles at Motive - [Director, Product Design](https://feeny.ai/job/director-product-design-motive-san-francisco-s952qyncbhcz) — San Francisco, CA - [Senior Manager, Strategic Accounts Customer Success Managers](https://feeny.ai/job/senior-manager-strategic-accounts-customer-success-managers-motive-united-states-1hyzvw8g3g9c) — United States - [Internal Communications, Director (Individual Contributor)](https://feeny.ai/job/internal-communications-director-individual-contributor-motive-united-states-1d811cevpxm2) — United States - [Telematics Coverage Engineer](https://feeny.ai/job/telematics-coverage-engineer-motive-united-kingdom-z8sq3xapg54j) — United Kingdom - [Business Strategy & Operations Analyst II (Enterprise)](https://feeny.ai/job/business-strategy-operations-analyst-ii-enterprise-motive-islamabad-3kzv5asx3jnq) — Islamabad - [Product Marketing Manager - Fleet Management and Equipment Monitoring](https://feeny.ai/job/product-marketing-manager-fleet-management-and-equipment-monitoring-motive-jbcfdwpnjn1e) — United States - [Marketing Project Manager - Web & Operations](https://feeny.ai/job/marketing-project-manager-web-operations-motive-pakistan-yyx0fcmnama9) — Pakistan - [Senior Partner Marketing Manager](https://feeny.ai/job/senior-partner-marketing-manager-motive-united-states-4skf6mv7rr5t) — United States - [Staff Product Manager - Partnership & Shop Network](https://feeny.ai/job/staff-product-manager-partnership-shop-network-motive-united-states-pm84djjxtbgr) — United States - [Value Consultant](https://feeny.ai/job/value-consultant-motive-islamabad-lahore-z4v00mm8m7ga) — Islamabad / Lahore