---
title: 'Business Operations Manager, Architecture & Interior Design at Ware Malcomb'
canonical: 'https://feeny.ai/job/business-operations-manager-architecture-interior-design-ware-malcomb-toronto-8f1mjmfskd75'
type: 'job'
last_seen: '2026-10-23'
---

# Business Operations Manager, Architecture & Interior Design at Ware Malcomb

- **Company:** Ware Malcomb
- **Location:** Toronto, Canada
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-20
- **Last confirmed live:** 2026-10-23
- **Apply:** https://jobs.lever.co/waremalcomb/180c7d48-4e8b-4125-98d0-afda6290e388

## Job description

Are you ready to join a growth-oriented team where creativity meets innovation? At Ware Malcomb, we are a dynamic and forward-thinking design firm committed to pushing the boundaries. Our team-oriented, collaborative approach ensures that every project is a blend of visionary design, seamless project delivery, and we are actively engaged with both the community and the industry. Discover our vibrant culture to get an inside look into life at Ware Malcomb and the programs we offer. https://waremalcomb.com/life-at-ware-malcomb/

As a Business Operations Manager at Ware Malcomb, you will serve as a trusted partner to office and studio leadership, helping drive the success, growth, and operational excellence of the practice. You will provide strategic and day-to-day support across team management, staffing, project delivery, and business operations, ensuring the office is positioned to meet both current and future goals. Leveraging your expertise in business management and project operations, you will collaborate with leaders and multidisciplinary teams to foster an engaged, high-performing environment while contributing to the overall success of the office and firm.

## Your Role

- Partners with the office and studio leader(s) when assessing business operations based on a sound comprehension of the office financials, project portfolio, and practice fundamentals.
- Partners with the office and studio leader(s) to develop an org chart and discusses future position movements, hiring needs, or staffing loans to define each org’s road map based on the office financials, skill sets, and project types.
- Partners with the office and studio leader(s) to vetting candidates, interviewing, and hiring.
- Collaborates with the regional leader and regional business manager to create the weekly forecast update and action plan to business management leadership.
- Reviews all proposals and pursuits in collaboration with the office and group leaders and maintains the opportunity forecast to monitor incoming work. Business operations managers ensure project fees are both competitive with market rates and the scope is achievable via work plan in Project Planner that’s agreed upon by all parties involved.
- Works in tandem with the regional business operations manager to reassign staff to other offices and/or assist the office/group leader for staffing adjustments to achieve a balance forecast.
- Reviews and stamp and sign construction documents in the office.
- Reviews the billing drafts completed by the project managers and compares against the forecasts, prior to submitting to accounting.
- Ensures work plans in Project Planner are being developed by project managers and studio leader(s) leader while generating proposals, and monitors the Project Planners so that staffing correlates with revenue to maintain a minimum of 15% profit margin.
- Conducts weekly meetings with all project managers to review the Project Planner, Forecast updates, QA/QC process, project awareness reports, accounts receivable progress on any invoices over 80 days, client or consultant issues, and resource team status
- Develops and monitors a strategic business plan.
- Builds strong relationships and regularly utilize and connects with corporate enterprise team leaders (TPS, architecture design, interior design, accounting, marketing, IT, etc.), to discuss project performance to deliver the best service results.
- Responsible for ensuring a high level of client service that results in repeat business by implementing an effective QA/QC process for every project.
- Be a technical resource to staff.
- Be alert for HR issues and discuss with your office and group leader.
- Foster a strong team atmosphere with a positive attitude and good morale.
- Responsible for all training across the office including technical, processes, software, financial management, and project management.
- Attends the annual Business Management Summit and disseminates the information to office staff.
- Discusses any liability concerns on projects with office and studio leaders.

## Qualifications

- Preferred equivalent of a bachelor’s degree in architecture, interior design, or civil engineering
- 8 years of practice experience and two years of project management experience leading successful project teams, inclusive of resource teams or equivalent business operations experience.
- Excellent communication skills

This is a full-time, long-term position.

Established in 1972, Ware Malcomb is a dynamic, forward-thinking commercial real estate design firm providing professional architecture, interior design, civil engineering, branding, building measurement, structural engineering and MEP engineering services to clients throughout the world. With office locations throughout the United States, Canada, Mexico and Brazil, the firm specializes in the design of office, industrial, science & technology, healthcare, multifamily, retail, hospitality and public/institutional projects.

The firm is also ranked among the top 10 Architecture/Engineering firms in Engineering News-Record’s Top 500 Design Firms and the Top 30 Interior Design Firms in Interior Design magazine’s Top 100 Giants. For more information, visit waremalcomb.com.

## About Ware Malcomb

## Company Overview
- **One-liner**: Ware Malcomb is a commercial real estate design firm providing architecture, engineering, branding, and planning services across the Americas.
- **Entity Type**: Private
- **Headquarters**: Irvine, California, USA
- **Founded**: 1972
- **Founders**: Bill Ware and Bill Malcomb

## Core Business
- **Primary industry/industries**: Architecture, Engineering, Commercial Real Estate Design, Civil Engineering, Branding, Land Surveying, Building Measurement, Workplace Strategy
- **Target customers**: B2B — corporate real estate owners, developers, institutional investors, and property managers across commercial, industrial, and public sectors
- **Mission or purpose statement**: “Dedicated to delivering innovative solutions for our clients” with a focus on great design, excellent client service, and relationship-focused business practices.

## Products & Services
For each major offering:
- **Architecture & Design**: Full-service architectural design for commercial, corporate, industrial, multifamily, and mixed-use projects.
- **Civil Engineering**: Site planning, land development, grading, drainage, and utility design.
- **Branding**: Environmental graphics, signage, and brand strategy for corporate spaces.
- **Building Measurement**: Space measurement, verification, and building information modeling.
- **Workplace Strategy**: Consulting on space planning, workplace culture, and operational efficiency.
- **Land Surveying**: Boundary, topographic, and ALTA surveys.
- **Advanced Projects Group (APG)**: Specialized unit for complex, large-scale projects including data centers and mission-critical facilities.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private firm)
- **Key Metric**: Not publicly available (no revenue disclosed)
- **Notable Investors/Partners**: 100% employee-owned (ownership transition occurred in 1992 to former CEO Lawrence R. Armstrong and retired President Jim Williams). Active in industry organizations including CREDA, SIOR, ULI, CoreNet Global, CREW Network, AIA, ASCE, and IIDA.
- **Growth Signals**: 
  - Expansion over the decades from a single office to multiple offices across the United States, Canada, and Mexico.
  - Added services including Branding, Civil Engineering, Building Measurement, Workplace Strategy, and Land Surveying during the 2000s and 2010s.
  - Established Advanced Projects Group (APG) for complex data center and large-scale project work.
  - Recognized by Newsweek (2026) as one of America’s Greatest Midsize Workplaces for Culture, Belonging & Community and Women.

## Competitive Advantages
- **Multidisciplinary approach**: Single firm offering architecture, engineering, branding, surveying, and strategy — reducing fragmentation for clients.
- **Established reputation**: Over 50 years in business with a long history of leading design for commercial and corporate real estate.
- **Geographic reach**: Offices across the Americas, enabling national/regional project delivery.
- **Recurring client relationships**: Philosophy of relationship-focused business practices drives repeat business and long-term partnerships.
- **Employee ownership culture**: The firm transitioned to employee ownership, fostering investment in outcomes and retention.

## Strategic Focus
- **Geographic expansion**: Continued growth across the Americas with new office openings.
- **Service line diversification**: Adding new capabilities (MEP & Structural Engineering, Advanced Projects Group) to capture more project scope.
- **Sustainability and wellbeing**: Emphasizing sustainability in design and operations, with a dedicated commitment page.
- **Talent development**: Investing in programs like WM Leadership Academy, WM 5.0 continuous improvement, Emerging Leaders Program, and Ware Malcomb University to build internal pipeline.
- **Community & philanthropy**: Active through WM Community program with pro bono projects, sponsorships (United Way, Susan G. Komen, Boys & Girls Clubs), and industry engagement.

## Why Work Here
- **Culture highlights**: Recognized (2026) by Newsweek as a top midsize workplace for culture, belonging, community, and women. Values include integrity, positivity, philanthropy, and continuous learning.
- **Remote/hybrid/office policy**: **Hybrid work schedule** (as stated on [Life at Ware Malcomb page](https://waremalcomb.com/life-at-ware-malcomb/)). Most job postings (e.g., Phoenix, Atlanta) are listed as “Hybrid — Full-Time.”
- **Notable perks/benefits**:
  - Medical/Dental/Vision with HDHP option
  - Annual bonus/incentive compensation
  - 401(K) with company match
  - 6 weeks paid parental leave for new parents
  - Employee Assistance Program & Financial Wellness Coach
  - Licensure and Certification benefits
  - Companywide mentoring program
  - WM Active wellness program (charity walks, team hikes, bike rides, social clubs)
  - WM Community philanthropic program
  - Ware Malcomb University: microlearning courses in technical and professional development
  - WM Foundation scholarships for employees’ children
- **Professional development**: WM Leadership Academy, Emerging Leaders Program, AIA Continuing Education provider. Strong emphasis on internal growth and advancement.
- **Team environment**: High integration and team-oriented approach — “we believe the power of partnership makes our team thrive.” Support for intercompany transfers.

## Sources
1. [waremalcomb.com - About Us](https://waremalcomb.com/about-us/)
2. [waremalcomb.com - Life at Ware Malcomb](https://waremalcomb.com/life-at-ware-malcomb/)
3. [jobs.lever.co - Ware Malcomb Careers Page](https://jobs.lever.co/waremalcomb)
4. [waremalcomb.com - Join Our Team](https://waremalcomb.com/join-our-team/)

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