---
title: 'Business Operations Manager - DTC at wyzecam.com'
canonical: 'https://feeny.ai/job/business-operations-manager-dtc-wyzecam-com-kirkland-nynvjx65nzm2'
type: 'job'
last_seen: '2026-10-16'
---

# Business Operations Manager - DTC at wyzecam.com

- **Company:** wyzecam.com
- **Location:** Kirkland, WA
- **Compensation:** $113k–$140k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-07
- **Last confirmed live:** 2026-10-16
- **Apply:** https://jobs.gem.com/wyzecam-com/am9icG9zdDplWFUp6JxtUQymB4XOu15-

## Job description

The Opportunity Wyze is hiring a Business Operations Manager to own the commercial performance of our direct-to-consumer business in North America, including wyze.com in the US and Canada. You will own pricing, promotions, assortment, and bundles across the full Wyze product portfolio. You will be accountable for revenue, promotion efficiency, and contribution profit against plan. Your vendors are Wyze's own product lines. You will represent the DTC channel to Product, Sales, Finance, and Services. You will negotiate for the offers, launch timing, and selection that grow the channel, and work with Product to bring DTC-specific products and bundles to market. This is a business owner role. The job requires a lot of analysis, but the goal is to make decisions and deliver results.

## What You’ll Do

- Own the DTC portfolio P&L levers for North America: gross revenue, net revenue, promotion spend and ROI against plan
- Report against and partner with cross-functional teams on contribution profit against plan
- Build the unit and revenue plan with the Head of E-commerce and own the DTC demand forecast by SKU
- Set DTC prices within company pricing guidelines. Align with Sales and Finance on national promotional pricing and price matching
- Own the promotion calendar: what to promote, when, at what depth, and how to measure incremental impact
- Manage assortment across new launches, core products, accessories, and end-of-life SKUs. Work with Product to develop DTC-specific products
- Design bundles, kits, and attach offers that grow order value and profit, including subscriptions sold on DTC
- Run a weekly business review that explains what happened, why, and which actions close the gap to plan
- Partner with Inventory Planning, Merchandising, Marketing, Site Development, and Customer Service to turn decisions into execution

## What You’ll Bring

- Bachelor’s degree in business or related field
- 4+ years of experience in vendor management, category management, ecommerce, retail, or related commercial role
- Experience owning revenue and margin targets, with direct decisions on pricing, promotions, or assortment
- Fluency in unit economics: gross and net revenue, COGS, promotion cost, and contribution profit
- A track record of using data to find the highest-value lever, make a decision, and measure the result
- Experience influencing cross-functional partners and senior leaders without direct authority
- Advanced Excel or Google Sheets skills. Comfortable with SQL or BI tools
- Clear, concise writing and the ability to explain tradeoffs in plain terms

Helpful, but not required

- MBA preferred
- Experience in consumer electronics, smart home, or hardware with subscription services
- Amazon vendor management or DTC ecommerce experience, ideally on Shopify
- Experience with demand forecasting, price elasticity, or promotion analytics
- Experience building bundle, kit, or attach programs

## About wyzecam.com

## Company Overview
- **One-liner**: Wyze makes affordable smart home security cameras and devices, aiming to democratize access to smart home technology.
- **Entity Type**: Private (Series B, $155M total funding)
- **Headquarters**: Kirkland, Washington, United States
- **Founded**: 2017
- **Founders**: Yun Zhang, Dongsheng Song, Dave Crosby, Elana Fishman

## Core Business
- Primary industry: Smart Home Technology / Consumer Electronics
- Target customers: B2C (homeowners, renters, small businesses)
- Mission statement: "Be Friends With Users" — to make great technology accessible to everyone through an affordable smart home platform.

## Products & Services
- **Wyze Cam (various models)**: Indoor/outdoor security cameras with HD video, night vision, motion alerts, and AI features (e.g., Solar Cam Pan 2K, Window Cam, Duo Cam Pan). Type: Hardware + SaaS.
- **Video Doorbell**: Battery-powered doorbell camera with color night vision and microSD storage. Type: Hardware.
- **Wyze Lock Bolt v2**: Smart lock with fingerprint recognition, BHMA Grade 2 security, and 8-month battery life. Type: Hardware.
- **Wyze Home Monitoring**: 24/7 professional home security monitoring system. Type: Service.
- **Wyze BodyScan**: AI-powered health/body analysis device. Type: Hardware + AI.
- **Wyze App**: Central app for device control, livestreams, and AI chat agent. Type: Mobile App / Platform.

## Market Standing
- **Valuation**: Not publicly disclosed (last Series B in 2021)
- **Key Metric**: Annual Revenue ~$61.1M (latest estimate); Total Funding $155M
- **Notable Investors/Partners**: Norwest Venture Partners (lead investor in Series A), Marcy Venture Partners (lead in Series B), and others.
- **Growth Signals**: Trusted by over 12 million households; named one of *Time* magazine’s most influential companies of 2022; 152 employees (+12.9% YoY); strong talent pipeline from Amazon, Microsoft, and Google.

## Competitive Advantages
- **Radical affordability**: Products priced dramatically below competitors (e.g., first camera launched at $19.99 vs. ~$200 for comparable brands).
- **Customer-centric philosophy**: "Be Friends With Users" drives product development, pricing, and support transparency.
- **Integrated AI**: In-house AI for person tracking, smart alerts, and health analysis, differentiating from basic camera vendors.
- **Large installed base**: Over 12 million households create a strong ecosystem lock-in and data advantage for AI improvements.

## Strategic Focus
- **Expanding the smart home ecosystem**: Adding new product categories (e.g., BodyScan, smart locks, home monitoring) to deepen customer relationships.
- **AI and subscription growth**: Pushing AI-powered features and subscription services (e.g., Home Monitoring, Cam Plus) for recurring revenue.
- **International expansion**: Growing presence beyond the US (offices in China, Canada, Philippines, Switzerland).
- **Product innovation**: Continuing to launch "too good to be true" products that disrupt price/performance norms.

## Why Work Here
- **Culture**: Described as rooted in relationships, transparency, and authenticity. Co-founders came from Amazon and brought customer-obsession principles. Voted one of the best places to work in Seattle.
- **Perks**: 100% paid employee premiums for benefits (family coverage partially covered); 24 days of PTO; 12 holidays (8 set + 4 floating); free product selection for new hires; employee discounts.
- **Work Environment**: Hybrid/office presence in Kirkland, WA (multiple offices in the area). Global team across 6 countries.
- **Engineering Culture**: Strong technical team (45% of staff in technical roles). Emphasis on AI, cloud platform, and hardware-software integration. Notable alumni from Amazon, Microsoft, Google.
- **Growth**: 12.9% YoY headcount growth with active hiring in product management, software engineering, supply chain, and finance.
- **Considerations**: Employer rating is 2.9/5 (80 reviews) with lower scores for work-life balance (2.5) and compensation (2.5) — may indicate high pressure or below-market pay relative to Big Tech.

## Sources
1. [wyze.com - Careers](https://www.wyze.com/pages/careers)
2. [linkedin.com/company/wyzelabs](https://linkedin.com/company/wyzelabs)
3. [wyze.com - Official Site](https://www.wyze.com/)
4. [global.wyze.com - About Wyze](https://global.wyze.com/en-co/pages/about-wyze)
5. [cbinsights.com - Wyze Labs](https://www.cbinsights.com/company/wyze-labs)

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