--- title: 'Business Operations Manager at Pathpoint' canonical: 'https://feeny.ai/job/business-operations-manager-pathpoint-remote-kj1bvbf7v59b' type: 'job' last_seen: '2026-09-09' --- # Business Operations Manager at Pathpoint - **Company:** Pathpoint - **Location:** Remote - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-08-19 - **Last confirmed live:** 2026-09-09 - **Apply:** https://jobs.lever.co/pathpoint/bf0a8ac6-437d-4781-9205-4d679e15132c ## Job description Business Operations Manager - Communications & AI Systems ## About the role Pathpoint's Business Operations team builds and runs the production systems behind how we quote, bind, and service E&S insurance for 25,000+ agencies nationwide. This role exists to make our customer communications best in class: everything an agent or insured hears from us, across email, campaigns, and telephony, and the AI systems that increasingly draft and drive it. In parallel, you’ll build the automations that keep agents and insureds informed without anyone having to reach out in the first place. You will take end-to-end ownership of our communications and AI tooling domain: lifecycle and campaign messaging, our shared email operations layer, our telephony and conversation-intelligence surface, and a growing set of production AI agents that draft, triage, and respond to customer communications. We are looking for someone who thrives on problem-solving and is unfazed by ambiguity. You will own the systems, the processes around them, and the outcomes they produce. That ownership extends past the current infrastructure: we expect you to proactively find problems worth solving, including ones that don't fit neatly inside today's workflows, and to bring teams along as you change how things work. ## What you'll own The communications platform stack end to end: Customer.io: segmentation, Liquid templating, lifecycle and transactional campaigns, and the data pipeline that feeds them. Front: email routing, triage, automation, and turning high-volume inbound into signal. Dialpad: telephony administration, insight generation, and making our call data as useful as our written channels. Production AI systems in this domain: extending and operating our existing AI email agents, shipping in-flight builds like our AI help center chat, and developing new agent workflows across the operations and go-to-market teams. Quality and rollout for customer-facing communications: evaluation approaches, guardrails, staged releases, and the judgment to know when an AI system is ready for production and when it isn't. ## What you'll work across You'll operate in a business operations team, which means domain ownership comes with range. You won't be the deepest person in these on day one, but you'll be expected to work in them independently: Salesforce, as a capable administrator: objects, flows, reports, and how changes ripple through an org that runs the business. SQL against a production warehouse for analysis, campaign targeting, and measuring whether what you shipped actually worked. The n8n automation layer where workflows that integrate Salesforce, our communications platforms, and LLM APIs live. The connective tissue of a modern ops stack: APIs, webhooks, data syncs, and reading unfamiliar systems quickly. ## What we look for 3-6 years in marketing operations, revenue operations, business operations, or a similar systems-heavy role. We care more about what you've shipped than how long you've been shipping. If your experience is unusually deep for its length, we want to hear from you. Hands-on experience building with AI in production, not just using it. You've shipped LLM-powered workflows or agents that real users depend on, you've dealt with prompt regressions, evaluation, and failure modes, and you have opinions about what makes AI systems reliable versus demo-ware. Deep platform skill in at least one communications system (Customer.io, Braze, Iterable, or similar), including templating logic and data integration, not just campaign building. Working SQL and demonstrated comfort administering Salesforce or an equivalent CRM at the object and automation level. Strong communication judgment. This role will own domains where language is going out under our name, written or spoken through our systems, and you can tell the difference between a message that's fine and one that's right. An owner's disposition. You debug your own work, you fix root causes rather than filing tickets, and when something breaks near your domain, your first move is to pick it up, not to ask whose it is. ## Nice to have n8n, Zapier, or similar workflow-automation depth Insurance or fintech operations exposure Experience being the sole or founding owner of a system surface ## Experience building system integrations Prior roles in Sales Operations, Marketing Operations, or Revenue Operations ## What We Offer Insurance coverage fit for an insurance company – with some plans at no cost to you Competitive compensation, equity, and total rewards 401(k) with an annual company match 20-days of PTO (increased to 25-days after 2-years) Professional development opportunities Remote-first working environment with investments in in-person collaboration Annual $500 home office stipend Monthly $75 internet stipend Generous paid parental leave An early stage insurance company offering unique opportunities for growth Compensation: The expected base salary for the position at the start of employment is $115,000–140,000. Actual compensation is based on factors such as, but not limited to, applicable job experience, skills, and qualifications. Base salary is just one component of Pathpoint's Total Rewards package, which includes equity grants and generous employee benefits fitting of an insurance company. ## About Pathpoint Pathpoint's Values: Hard Problems Drive Us: We believe the insurance industry hasn’t kept up with changing times and fixing that is a hard problem worth solving. We Start with Why: Seek to understand what customers care about. Use data to challenge assumptions and figure out the problem. We Take Ownership and Accountability: We think people are their happiest when they have high ownership and accountability over the problems confronting them and are empowered to move decisively to work on them. We Work Together: Nothing happens without the individual efforts of our team members, but effective teamwork is how we build and maintain customer value. We Move Forward: We value the ability to persist through adversity to achieve goals and believe speed plays an important role. Notes: We are unable to provide visa sponsorship for this position at this time. By applying to this job, you confirm that you are eligible to work in the U.S. without requiring visa sponsorship now or in the future. Thank you for your understanding. Pathpoint is an equal opportunity employer that values diversity, inclusion, and belonging. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. ## About Pathpoint ## Company Overview - **One-liner**: Pathpoint is a full-service Excess & Surplus (E&S) insurance wholesaler that provides instant, bindable quotes for small commercial risks through a digital platform. - **Entity Type**: Private (Series A) - **Headquarters**: Santa Barbara, California, United States (with offices in San Francisco and Washington, D.C.) - **Founded**: 2017 - **Founders**: Alex Bargmann (CEO) ## Core Business - Primary industry/industries: Insurance Technology (InsurTech) / E&S Wholesale Brokerage - Target customers: B2B; independent retail insurance agents seeking to place small commercial E&S risks - Mission or purpose statement: To make placing small E&S risks faster and easier for retail agents by providing immediate, bindable coverage options. ## Products & Services - **Pathpoint Platform**: A digital wholesale brokerage that lets retail agents submit one application to access 30+ top-rated E&S markets. The platform offers automated underwriting for bindable quotes in minutes. - **PathPay**: A first-of-its-kind wholesale payment solution for insurance agents, simplifying the payment process. - **Market Access**: Coverage across multiple verticals including Contractors, Restaurants, Bars & Taverns, Lessor's Risk, Vacants, Monoline Property, Small Manufacturing, Home-Based Businesses, Importers, Online Sellers, and Cyber. ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Total Funding**: $42.5 million (as of 2023) - **Key Metric**: Annual Revenue estimated at $5.6 million (based on public data aggregators) - **Notable Investors/Partners**: Led by **Caffeinated Capital**; partners with digital platforms like **Vave** and **bolt**. - **Growth Signals**: The company has grown its workforce to approximately 51 employees, with strong hiring momentum (monthly job posting growth of +100%). It has also expanded its partner network to over 15 digital platforms. ## Competitive Advantages - **Speed & Automation**: The platform delivers bindable quotes in minutes (average 13 minutes to an instant quote), compared to the industry standard of weeks. - **Efficiency for Agents**: One submission reaches 30+ markets, reducing administrative friction and paperwork for independent agents. - **Multi-Vertical Expertise**: Covers a wide range of small commercial E&S lines, providing a one-stop shop for retail agents. - **Payment Innovation**: PathPay is a unique, purpose-built payment experience for the wholesale insurance space. ## Strategic Focus - **Digital Expansion**: Growing direct integrations with retail agency management systems and digital platforms (over 15 live integrations). - **Product Expansion**: Broadening the scope of automated underwriting into new risk classes and geographies. - **Operational Excellence**: Continually improving the speed and simplicity of the quoting and binding process to win market share from traditional wholesalers. ## Why Work Here - **Culture**: Described as a distributed but highly communicative team that values solving complex challenges. Employees highlight a strong sense of impact and ownership. - **Work Model**: **Remote-first** company. Team is distributed across the United States and Brazil. - **Benefits**: - Competitive compensation, equity, and healthcare packages - Flexible PTO policy - Paid parental leave - 401k options - Annual home office stipend - Monthly home wifi reimbursement - "Early stage, well-funded company" stability - **Engineering & Data**: The tech team, led by CTO Dan Clark and Head of Data William Li, is building a platform that automates underwriting decisions at scale—offering meaningful data, engineering, and product challenges. ## Sources 1. [Pathpoint.com](https://www.pathpoint.com/) 2. [Pathpoint Careers Page](https://jobs.lever.co/pathpoint) 3. [Built In - Pathpoint Careers](https://builtin.com/company/pathpoint) 4. [LinkedIn - Pathpoint](https://www.linkedin.com/company/pathpointinsurance) 5. [Coverager - Pathpoint raises $12.5M](https://www.coverager.com/pathpoint-announces-12-5mm-investment-from-caffeinated-capital/) 6. [FinTech Global - Pathpoint partners with Vave](https://fintech.global/2023/04/20/pathpoint-partners-with-vave-to-expand-commercial-property-offering/) 7. [FinTech Global - Pathpoint launches PathPay](https://fintech.global/2023/03/16/pathpoint-launches-pathpay-a-first-of-its-kind-wholesale-payment-experience-for-insurance-agents/) ## Other roles at Pathpoint - [Join our Talent Community](https://feeny.ai/job/join-our-talent-community-pathpoint-remote-gjva5w8pme93) - [Business Operations Manager](https://feeny.ai/job/business-operations-manager-lob-united-states-77xdetr6c36d) — United States - [Business Operations Manager](https://feeny.ai/job/business-operations-manager-taktile-berlin-3qsgg93d9xtw) — Berlin, Germany - [Business Operations Manager](https://feeny.ai/job/business-operations-manager-transluce-san-francisco-0wqvya5tm7cv) — San Francisco, CA - [Business Operations Manager](https://feeny.ai/job/business-operations-manager-tide-berlin-62hws01x4ea5) — Berlin, Germany - [Business Operations Manager](https://feeny.ai/job/business-operations-manager-spacex-bastrop-8cthcs9x9n4d) — Bastrop, TX - [Business Operations Manager](https://feeny.ai/job/business-operations-manager-offchain-remote-86q8kg4k06he) - [Business Operations Manager](https://feeny.ai/job/business-operations-manager-rocket-lab-corporation-littleton-cj10xj9xeye5) — Littleton, CO - [Business Operations Manager](https://feeny.ai/job/business-operations-manager-feverup-madrid-4m2qwdthp5ew) — Madrid, Spain - [Business Operations Manager](https://feeny.ai/job/business-operations-manager-motive-united-states-ne2v8phedhfz) — United States