---
title: 'Business Operations Manager, Subcontracting and Governance at NICE'
canonical: 'https://feeny.ai/job/business-operations-manager-subcontracting-and-governance-nice-united-states-9hes2sszyvft'
type: 'job'
last_seen: '2026-11-10'
---

# Business Operations Manager, Subcontracting and Governance at NICE

- **Company:** NICE
- **Location:** United States / Hoboken, NJ / Sandy, UT
- **Posted:** 2026-11-09
- **Last confirmed live:** 2026-11-10
- **Apply:** https://boards.eu.greenhouse.io/nice/jobs/5026756101?gh_jid=5026756101

## Job description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

The Partner Subcontracting & Governance Manager owns the governance, commercial alignment, and operational oversight of partner-delivered engagements. This role ensures customer and partner Statements of Work, subcontracting arrangements, and delivery commitments are structured consistently, appropriately approved, and aligned with corporate standards. Working across Sales, Professional Services, Partner Success, Legal, Finance, Procurement, and external partners, this individual helps the organization scale partner delivery while managing contractual, financial, compliance, and operational risk.

How will you make an impact

SOW & Commercial Governance

- Review, approve, and govern customer and partner Statements of Work, Change Orders, Amendments, and related contractual documentation.
- Ensure deliverables, assumptions, scope, milestones, acceptance criteria, pricing, and timelines align with approved customer agreements and corporate standards.
- Validate that required documentation and approvals are in place before partner assignment or project commencement.
- Maintain standard templates, review procedures, approval workflows, and governance controls for partner-delivered engagements.
- Advise internal stakeholders on contracting requirements, commercial obligations, and subcontracting processes.

Subcontracting & Partner Delivery Oversight

- Govern the end-to-end subcontracting process, from opportunity qualification through project closure.
- Ensure subcontracting activities comply with company policies, legal requirements, and approved partner engagement models.
- Confirm partner certifications, delivery authorizations, and solution qualifications before project assignment.
- Review partner SOWs for alignment with customer-facing commitments and approved service offerings.
- Establish and maintain back-to-back contractual alignment between customer obligations and partner responsibilities.
- Partner with Procurement, Legal, and Finance to ensure subcontracting transactions are properly structured and executed.

Risk, Compliance & Quality Assurance

- Identify, assess, and mitigate contractual, delivery, financial, and operational risks associated with partner-delivered engagements.
- Ensure compliance with internal governance standards, security requirements, legal terms, and regulatory obligations.
- Review liability, indemnification, warranty, acceptance, and service-level provisions for consistency and effective risk management.
- Escalate and help resolve contractual conflicts, non-standard terms, and policy exceptions.
- Support audit readiness and documentation retention requirements.

Cross-Functional Leadership & Process Improvement

- Serve as the primary liaison among Sales, Professional Services, Partner Success, Legal, Finance, Procurement, and external delivery partners.
- Drive alignment across teams on scope, commercial structure, delivery ownership, and project readiness.
- Facilitate governance reviews for strategic, complex, or high-risk engagements.
- Provide executive reporting on subcontracting activity, approval trends, compliance metrics, and operational risks.
- Recommend and implement process improvements that strengthen scalability, consistency, governance, and partner effectiveness.

Have you got what it takes?

- 2-4 years of experience in subcontracting, commercial governance, contract management, professional services operations, partner delivery, procurement, or a related function.
- Demonstrated experience reviewing and governing SOWs, Change Orders, Amendments, and subcontracting documentation in complex customer environments.
- Strong understanding of commercial terms, delivery obligations, risk allocation, acceptance criteria, pricing structures, and approval controls.
- Ability to identify contractual, financial, compliance, and operational risks and drive timely resolution across multiple stakeholders.
- Excellent stakeholder management, communication, negotiation, and problem-solving skills.
- Highly organized and detail-oriented, with the ability to manage multiple engagements, priorities, and deadlines in a global, cross-functional environment.

You will have an advantage if you also have:

- Experience working with channel organizations, GSI/BPO partners, or complex enterprise accounts
- Experience in a global technology or SaaS organization. Professional services, or Solution Delivery
- Deep knowledge of global partner ecosystems or channel/alliances strategy.

What’s in it for you?

Learn more about the Benefits at NICE (Link which we will land up on benefits section

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

## About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

## About NICE

## Company Overview
- **One-liner**: NICE provides AI-powered cloud platforms that automate customer service and workforce engagement, enabling organizations to deliver extraordinary customer experiences.
- **Entity Type**: Public (NASDAQ: NICE)
- **Headquarters**: Ra'anana, Israel (Global HQ); Hoboken, New Jersey, USA (Americas HQ) – locations listed in careers page indicate dual HQ presence.
- **Founded**: Not explicitly stated in provided search results (commonly known as 1986, but no source in this data)
- **Founders**: Not publicly available from provided sources

## Core Business
- **Primary industries**: Contact center software, customer experience (CX) automation, workforce engagement management, financial crime and compliance (via NICE Actimize), public safety (policing and criminal justice).
- **Target customers**: B2B – enterprise, mid-market, and small-to-medium businesses across industries; also government and financial institutions.
- **Mission/purpose**: To transform the world with AI that puts people first – automating engagements into proactive, safe, intelligent actions.

## Products & Services
- **NICE CXone**: Cloud-native contact center as a service (CCaaS) platform with AI-powered self-service, routing, workforce engagement management, and analytics.
- **NICE Actimize**: Financial crime, risk, and compliance solutions for over 1,000 financial institutions.
- **NICE Inform / Justice**: Solutions for public safety, policing, and criminal justice operations (30,000+ agencies).
- **AI & Automation Layer**: Purpose-built CX AI embedded across all products, including proactive AI agents, knowledge management, and digital self-help across 30+ channels.

## Market Standing
- **Valuation/Market Cap**: Not directly provided in search results.
- **Key Metric**: Annual Revenue (Non-GAAP) of **$2.735 billion** (FY 2024), with 15% year-over-year growth.
- **Notable Investors/Partners**: Not listed in provided materials; however, NICE has a large partner ecosystem and is trusted by over 27,000 customers, including >85% of the Fortune 100.
- **Growth Signals**:
  - 10,000+ employees, including >3,000 software engineers and 650 AI engineers.
  - Named a Leader in Gartner Magic Quadrant for CCaaS for 11th consecutive year (2025).
  - Forrester Research named NICE the industry CCaaS Leader with strongest offering and strategy.
  - 25 billion+ interactions powered annually.
  - Strong financials: Non-GAAP operating income of $850M (31.1% margin), cash from operations $833M.

## Competitive Advantages
- **30+ years of leadership** in the contact center and CX space with a proven track record of enabling digital transformations.
- **Massive R&D investment**: >3,300 R&D professionals and 650 dedicated AI engineers; 195+ patents.
- **Comprehensive, unified suite**: Combines AI self-service, routing, workforce management, and analytics on one cloud-native platform.
- **Global scale**: 27,000 customers across 150+ countries, 27 local offices.
- **Partner community**: Industry’s largest community of CX partners for customization and extension.

## Strategic Focus
- Deepening AI-native capabilities (proactive agents, automation at scale).
- Expanding digital-first contact center adoption and migrating on-premise customers to cloud.
- Targeting vertical markets (financial services, public safety) with specialized solutions.
- Continued investment in R&D and innovation – maintaining market leadership in CCaaS and workforce engagement.

## Why Work Here
- **Culture**: “Based on respect and teamwork”, strives for excellence, encourages out-of-the-box thinking and rewards excellence – both individual and collective growth.
- **Flexibility**: NiCE-FLEX hybrid model (2 days in office, 3 days remote) for most roles; fully remote options for customer-facing positions.
- **Learning & Development**: Comprehensive online learning platforms, external certifications, conferences, leadership workshops, and an annual global career development event.
- **Internal mobility**: Strongly encouraged – employees can move to new roles, relocate internationally, or pivot to new disciplines.
- **Benefits**: Comprehensive health insurance (including family), pension schemes, flexible working hours, global and local holiday celebrations, awards and competitions, and a strong focus on health & safety.
- **Employee Voice**: Regular, confidential engagement surveys managed by an external firm to continuously improve the employee experience.
- **Global community**: Involved in local communities, including the NiCE Code: Coda mentorship program for young girls in coding.

## Sources
1. [NICE Careers Page](https://www.nice.com/careers)
2. [Working @ NiCE](https://www.nice.com/company/corporate-responsibility/working-at-nice)
3. [About NiCE](https://www.nice.com/company/about-us)
4. [NICE Corporate Overview (PDF, Dec 2025)](https://resources.nice.com/wp-content/uploads/2025/12/NiCE-Corporate-Overview-Dec-2025.pdf)
5. [Careers – Apply](https://www.nice.com/careers/apply)

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