---
title: 'Business Operations Manager at Tide'
canonical: 'https://feeny.ai/job/business-operations-manager-tide-berlin-62hws01x4ea5'
type: 'job'
last_seen: '2026-09-04'
---

# Business Operations Manager at Tide

- **Company:** Tide
- **Location:** Berlin, Germany
- **Posted:** 2026-09-01
- **Last confirmed live:** 2026-09-04
- **Apply:** https://job-boards.greenhouse.io/tide/jobs/7983019003

## Job description

## ABOUT TIDE

At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting.

Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France.

Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love.

Tide facts:

- Tide is available for UK, Indian, German and French SMEs
- Over 2 million members: 900,000 UK and 1,100,000 in India and growing rapidly
- Over $300 million raised in funding
- Over 2,800 Tideans globally
- Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026
- We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg

## ABOUT THE TEAM:

You will become part of a dedicated and dynamic team that drives Tide's market success in Germany. The Tide Germany team is in an exciting growth phase and unites experts with profound knowledge in the fields of financial services, technology, and local market understanding. As part of this expanding team, you will receive the unique opportunity to help shape Tide's presence in Germany and jointly deliver innovative solutions for small businesses. Partner Credit Services is Tide's SME loan platform. By collaborating with credit partners, Partner Credit Services connects business owners with the appropriate financing – for founders who want to take their business to the next level, for entrepreneurs who are holding their own in a difficult market, and for executives who want to adapt their strategy.

## ABOUT THE ROLE:

- As a Senior Platform Operations Specialist, you will be the operational backbone of Tide's SME loan platform and the bridge between our sales, product, and engineering teams. Our platform works to match business owners with the most appropriate lenders for their finance applications, and its performance depends on the integrations behind it working reliably and converting effectively.
- You will own platform-driven revenue and the relationships with the lenders integrated into it. That means knowing our conversion numbers better than anyone, spotting where the platform is leaking value, and turning that insight into product changes and new initiatives that grow revenue and improve the customer experience. It also means owning the operational detail - monthly revenue reconciliation, incident response, and the reporting that leadership relies on to make decisions.

## YOUR RESPONSIBILITIES INCLUDE:

- Revenue Ownership: You own the performance of platform-driven revenue and will play a key role in us achieving the revenue target.
- Lender Relationship Management: You work hand-in-hand with the partnerships team to manage day-to-day relationships with the lenders integrated with the platform and work with them to improve conversion, decisioning and payout performance.
- Platform Improvement: You identify any areas of focus, build the case for change, and work with Product and Engineering to turn those ideas into shipped improvements.
- Revenue Reconciliation: You support the monthly reconciliation of all platform and sales revenue, ensuring accuracy and resolving discrepancies with lenders and Finance.
- Reporting and Insight: You report and present platform performance from our Salesforce CRM to the commercial team and senior stakeholders, with a clear view of what is driving the numbers.
- Dashboards and Tracking: You build effective dashboards and performance tracking tools that guide business decisions rather than just describe the past.
- Process Optimisation: You identify and implement process improvements that increase operational efficiency and conversion rates.
- Incident Management and Resolution: You monitor, diagnose and troubleshoot complex platform issues, drive them to resolution with Product and Engineering, and support post-incident reviews and root cause analysis.
- Cross-functional Collaboration: You work closely with Sales, Product, Engineering, Partnerships, Finance and Member Support to keep the platform commercially and operationally healthy.

## WHAT WE ARE LOOKING FOR:

- At least 4 years of experience in a platform operations, revenue operations or business operations role, ideally within financial services, lending or fintech.
- Strong Salesforce CRM skills - you can build reports and dashboards, understand the underlying data model, and maintain data quality without waiting for someone else to do it.
- Experience working directly with Product and Engineering teams: writing clear requirements, prioritising, and a basic understanding of how integrations and APIs behave in practice.
- Comfortable diagnosing and troubleshooting operational and technical issues, and running or supporting root cause analysis.
- Highly numerate and analytical, with strong attention to detail - reconciliation accuracy matters in this role.
- Excellent communication skills, able to influence lenders, internal stakeholders and senior leadership with equal credibility.
- Fluent German and English are a must.
- A proactive, self-motivated approach, always working backwards from the goal to ensure effective implementation.
- Strong problem-solving skills and the ability to work effectively through ambiguity and competing priorities.

## WHAT YOU’LL GET IN RETURN:

- DeutschlandTicket
- Urban Sports Club Membership M
- 25 days paid vacation per year
- Additional 3 days paid leave for voluntary work or further education
- We invest in your professional development with a dedicated budget
- Extended parental leave
- 4 weeks sabbatical (after 3 years of tenure)
- Mental health support through Plumm
- One-time home office budget

## TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

## TIDE IS A PLACE FOR EVERYONE

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.

Disclaimer

It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that:

- Tide does not charge any fees at any stage of the recruitment process.
- All official Tide job opportunities are listed exclusively on our [Careers Page](https://www.tide.co/careers/) and applications should be submitted through this channel.
- Communication from Tide will only come from an official @tide.co email address.
- Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf.

If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at talent@tide.co Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process.

Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our [AI Policy](https://assets.ctfassets.net/3h69mkdgxn20/5MFtWSdG8YLKq3jZkK52NY/3f18633073e6cdbd03bba4b9791c64f4/Using_AI_throughout_the_Hiring_Process.pdf).

Your personal data will be processed by Tide for recruitment purposes and in accordance with [Tide's Recruitment Privacy Notice](https://assets.ctfassets.net/3h69mkdgxn20/30JAUcDJMlaCwUKt4zoW0j/dd541981a67b6838d6e54537704bc8aa/Tide_Recruitment_Privacy_Notice_Job_Post_Version.pdf).

## About Tide

## Company Overview
- **One-liner**: Tide is a business financial platform that provides bank accounts, loans, and a suite of tools to help small and medium businesses save time and money.
- **Entity Type**: Private (backed by venture capital and a UK government grant)
- **Headquarters**: London, United Kingdom (with offices in Sofia, Bulgaria; Hyderabad, India; Delhi, India; Berlin, Germany; and Luxembourg)
- **Founded**: 2017
- **Founders**: Not publicly listed as individual founders; the company was launched by a team. CEO is Dr. Oliver Prill (joined in 2018).

## Core Business
- Primary industry: Fintech / Business Banking
- Target customers: Small and medium enterprises (SMEs), freelancers, and entrepreneurs (B2B)
- Mission: “To save small businesses time and money, so they can get back to doing what they love.”

## Products & Services
- **Business Bank Accounts**: Integrated current accounts with fast account opening and no monthly fees for many plans.
- **Business Loans & Credit**: Access to lending products (including asset finance and loans against securities) tailored for SMEs.
- **Expense Management**: Tools to track, categorise, and control business spending.
- **Invoicing & Accounting**: Built-in invoicing and integration with popular accounting software.
- **Admin Services**: Additional support for business administration, compliance, and tax.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company).
- **Key Metric**: Over 2 million small business members worldwide; serves more than 10% of UK SMEs (as of 2023). In India, it has onboarded over 500,000 small businesses since launching there in December 2022. [tide.co/about/](https://www.tide.co/about/)
- **Notable Investors/Partners**: Not listed in search results, but the company received a grant backed by the UK government. [tide.co/about/](https://www.tide.co/about/)
- **Growth Signals**: Rapid headcount growth (now over 2,000 employees); expansion into India and Europe; first fintech to achieve 100% carbon emissions removal. [tide.co/about/](https://www.tide.co/about/)

## Competitive Advantages
- **All-in-one platform**: Combines banking, lending, expense management, and accounting in a single interface tailored for SMEs.
- **Member-first approach**: Deep focus on solving real pain points for small business owners, with a community of over 2 million members.
- **Data-driven decision making**: Uses data and metrics to continuously improve products and member experience. [tide.co/careers/](https://www.tide.co/careers/)
- **Carbon neutrality**: First fintech to remove 100% of its carbon emissions, appealing to environmentally conscious members and employees.

## Strategic Focus
- **International expansion**: Deepening presence in India and exploring new European markets (offices in Berlin and Luxembourg).
- **Inclusion**: Committed to onboarding 200,000 female-led businesses by the end of 2027, building on 100,000 already onboarded in 2023. [tide.co/about/](https://www.tide.co/about/)
- **Product innovation**: Building proprietary technology for smarter financial tools, especially in the India market with local partnerships.

## Why Work Here
- **Culture**: Values include “One Team” (collaboration), “Data Driven” (metrics-focused), and “Member First” (customer obsession). Tide emphasises ownership, impact, and collective growth. [tide.co/careers/](https://www.tide.co/careers/)
- **Work model**: Flexible workplace combining remote independence with in-person office time. Offices serve as innovation hubs. [tide.co/careers/](https://www.tide.co/careers/)
- **Benefits (India example)**: Annual learning budget of ₹40,000; life cover (2x salary or ₹10L); mental wellbeing support (24/7 EAP, CBT); 15 privilege leave days plus casual/sick leave; paid volunteering leave (3 days/year); self and family medical insurance; OPD benefits; recognition budget for managers. [tide.co/en-IN/careers/india/](https://www.tide.co/en-IN/careers/india/)
- **Engineering culture**: “Own your impact” – engineers are encouraged to solve problems proactively. Roles include Engineering Managers, Directors of Engineering, and specialists in threat detection, machine learning, and Python. [job-boards.greenhouse.io/tide](http://job-boards.greenhouse.io/tide)
- **Global team**: Over 2,000 Tideans across the UK, Bulgaria, India, Germany, and Luxembourg, offering a diverse and international work environment.

## Sources
1. [tide.co/careers/](https://www.tide.co/careers/)
2. [job-boards.greenhouse.io/tide](http://job-boards.greenhouse.io/tide)
3. [tide.co/about/](https://www.tide.co/about/)
4. [tide.co/en-IN/careers/india/](https://www.tide.co/en-IN/careers/india/)
5. [uk.linkedin.com/company/tide-banking](https://uk.linkedin.com/company/tide-banking)

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