---
title: 'Business Operations Manager at Triple Whale'
canonical: 'https://feeny.ai/job/business-operations-manager-triple-whale-new-york-c16fsjeezc91'
type: 'job'
last_seen: '2026-09-10'
---

# Business Operations Manager at Triple Whale

- **Company:** Triple Whale
- **Location:** New York, NY
- **Work type:** hybrid
- **Posted:** 2026-08-21
- **Last confirmed live:** 2026-09-10
- **Apply:** https://job-boards.greenhouse.io/triplewhale/jobs/5398366008

## Job description

What Do We Do?

Triple Whale is the AI operating system built for modern ecommmerce. We help you see what's actually working in your business, what's not, and what to do next. Then we take action for you — pausing the underperforming ad, generating the next batch of creative, flagging the inventory risk before it bites.

We pull every signal in your business into one place, and put it on the most trusted measurement foundation in the industry. And on top of that, we give you the most actionable AI in commerce — Moby 2 — letting you tap any LLM you want, grounded in the full context of your business. Moby 2 doesn't just surface insights, it executes decisions for you, with automations that make the rest of your stack smarter.

The result: more than 65,000 brands like Pressed Juicery, OUAI, and True Classic turn mountains of complex data into actions that actually grow profit, at a speed and scale that is not humanly possible.

## What You're Applying for

We are looking for a Business Operations Manager to help drive the execution of important cross-functional initiatives across the company.

You will turn strategic priorities into clear plans and manage the operational details that keep projects moving. This is a highly cross-functional, hands-on role. You will work with teams across the organization, create structure where it does not yet exist, and be accountable for the results of projects.

The ideal candidate enjoys bringing order to ambiguity, can operate independently, and is comfortable managing both high-level coordination and detailed execution in a dynamic environment.

Deep technical expertise is not required. You should be comfortable learning technical concepts and coordinating technical work while partnering with specialists for implementation.

This is a hybrid role based in New York City, with an expectation of working from our NYC office three days per week most weeks.

## What You’ll Do

- Manage cross-functional projects from initial planning through rollout and follow-up.
- Translate strategic priorities into clear requirements, workstreams, timelines, owners, dependencies, and execution plans.
- Coordinate customer, data, platform, product, billing, pricing, and internal-system migrations.
- Support the introduction, modification, rollout, and retirement of feature flags.
- Build and manage scalable systems and processes for system migrations and feature releases
- Implementing pricing and packaging changes across relevant teams and systems.
- Create and maintain structured intake and project-management processes for operational requests, partnering with functional leads to establish timelines, track owners, commitments, dependencies, risks, and decisions, and keep tickets, documentation, and status updates organized through completion.
- Provide stakeholders and leadership with clear updates on project progress and outcomes, while building workflows and automations that improve visibility, consistency, and efficiency.

## What You’ll Bring

- 2+ years of experience in business operations, program management, project management, consulting, or a related role.
- Demonstrated ability to turn ambiguous priorities into clear plans and drive cross-functional initiatives through completion.
- Strong organizational skills, attention to detail, and consistent follow-through.
- Excellent written and verbal communication skills, with confidence working across functions and levels of seniority.
- Ability to establish timelines with functional leads, manage dependencies, and hold stakeholders accountable to commitments.
- Sound judgment about when to solve independently and when to escalate.
- Comfort managing multiple priorities in a fast-moving environment where requirements and timelines may change.
- A proactive, hands-on approach. You’re comfortable owning the details, from creating tickets and updating documentation to validating work and driving follow-ups.

## Nice to Have

- Experience supporting migrations, product rollouts, or other operationally complex initiatives.
- Experience supporting pricing and packaging changes.
- A conceptual understanding of SQL, data workflows, and system dependencies.
- Experience with lightweight data analysis or modeling.
- Experience building workflows or automations to improve internal processes.

## Our Values

- We Are Customer Obsessed: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers.
- We Move (Very!) Quickly: The speed at which we work, iterate, and deliver value is our most competitive advantage.
- We Are Trustworthy: Candor, directness, and honest communication helps us learn, grow and improve so we can win together.
- We Are Curious: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths.
- We Act Like A Mensch: We act with honor, integrity and empathy, and have deep respect for our customers and each other.

Base Compensation Range: $100,000-$125,000

Our compensation ranges are set using benchmarks from growth-stage companies and factor in function, level, and location—so everything stays balanced and competitive. The range listed on each job posting reflects the minimum and maximum target salary across all U.S. locations.

Triple Whale is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join Us in Making Waves

If you’re looking for more than just a job and want to be part of a movement reshaping the future of Ecommerce, Triple Whale is the place for you. We’re on the lookout for driven, curious, and creative individuals ready to thrive in a fast-paced environment.

Referred?  Got here thanks to a friend? Splash some gratitude their way!  They'll need to submit your application through our referral system to make it official.

#LI-Remote

## About Triple Whale

## Company Overview
- **One-liner**: Triple Whale is an AI operating system for modern ecommerce that centralizes fragmented data, provides unified measurement, and activates insights to drive profitable growth.
- **Entity Type**: Private (Series B)
- **Headquarters**: Columbus, Ohio, USA (with hubs in New York, New York; Raleigh, North Carolina; and Jerusalem, Israel)
- **Founded**: 2021
- **Founders**: Maxx Blank, AJ Orbach, and Ivan Chernykh

## Core Business
- **Primary industry/industries**: Ecommerce analytics, marketing measurement, AI-powered business intelligence
- **Target customers**: B2B — ecommerce and retail brands ranging from SMB to Mid-Market to Enterprise (60,000+ brands, including Shopify merchants)
- **Mission or purpose statement**: Democratize advanced technologies so that everyone — not just large companies or the lucky few — has access to the intelligence needed to build a successful business.

## Products & Services
- **Triple Whale Data Platform**: An integrated data layer that connects marketing, sales, and operations channels in minutes without data mapping or a separate data warehouse. Processes 9B+ events per day and tracks $65B+ in annual revenue and $7B+ in annual ad spend.
- **Moby 2 (AI Teammate)**: An AI operator built specifically for ecommerce that sits on top of every model and signal, grounded in real-time business context and unified measurement. Can scale ads, optimize conversion rates, and take action.
- **Sonar (Activation Layer)**: A pixel-based tool that captures every signal across all channels and sends them back into advertising platforms to improve targeting and increase revenue.
- **Dashboards & Visualizations**: Purpose-built reports and visualizations for ecommerce, transforming raw data into clarity.
- **Multi-Touch Attribution**: Full-funnel attribution powered by the Triple Pixel across seven flexible models.
- **MMM & Incrementality**: Marketing mix modeling and incrementality testing for enterprise-grade measurement.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (raised $52.7M+ total funding)
- **Key Metric**: Total Funding — $27.7M raised in Series A (2023, following 1,400% YoY growth) and $25M raised in Series B (2024)
- **Notable Investors/Partners**: Backed by Shopify and other leading investors; 60+ integrations across ecommerce and retail; SOC 2 Type II, GDPR & CCPA compliant
- **Growth Signals**: Trusted by 60,000+ brands; 55% adoption rate (nearly 4x the nearest competitor); 9B+ events processed per day; $65B+ annual revenue tracked; 80+ countries supported; expanded from marketing measurement into a full intelligence platform with AI agents, enterprise tools, and data activation

## Competitive Advantages
- **Ecommerce-native AI**: Unlike generic AI tools, Moby 2 has complete business context and measurement validation, making it actionable for ecommerce operators.
- **Unified data platform**: Seamlessly connects every channel without data mapping or a separate data warehouse, reducing complexity.
- **Highest adoption rate**: 55% adoption across SMB, Mid-Market, and Enterprise — nearly 4x the nearest competitor.
- **End-to-end intelligence**: From measurement (attribution, MMM, incrementality) to activation (Sonar, Moby AI agents) in a single platform.
- **Enterprise-grade by default**: SOC 2 Type II, GDPR & CCPA compliant out of the box.

## Strategic Focus
- Continuing to expand AI capabilities (Moby 2, always-on AI agents)
- Deepening enterprise tools and professional services
- Growing internationally (hiring in APAC, EMEA)
- Moving beyond marketing measurement into a full operating system for ecommerce
- Democratizing Fortune 500-level intelligence for brands of all sizes

## Why Work Here
- **Remote-friendly culture**: "We are a remote-friendly company with offices located throughout the world." Employees can work from hubs in Columbus, New York, Raleigh, or Jerusalem, or fully remote.
- **Strong values**: Speed, Operate with Trust, Be a Mensch (act with honor, integrity, and empathy), Customer Obsessed, Candor, Curiosity.
- **Competitive compensation**: Competitive salary, benefits, equity, and a 3% 401K match.
- **Generous benefits**: Medical, dental, and vision coverage (generous employee-level coverage for dental and vision); family-focused parental and maternal leave; generous PTO, sick leave, and holidays off.
- **Growth trajectory**: Fast-growing company (1,400% YoY growth) with top-tier investors and a clear mission to democratize advanced technology.
- **Engineering culture**: Work with fun, hardworking, and nice people who are passionate about what they're doing; opportunity to swim in a "vast sea of opportunities" and build at scale.

## Sources
1. [triplewhale.com](https://www.triplewhale.com/)
2. [triplewhale.com/careers](https://www.triplewhale.com/careers)
3. [triplewhale.com/about](https://www.triplewhale.com/about)
4. [job-boards.greenhouse.io/triplewhale](https://job-boards.greenhouse.io/triplewhale)

## Other roles at Triple Whale

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- [Marketing Scientist](https://feeny.ai/job/marketing-scientist-triple-whale-united-kingdom-sej2d0sskrfb) — United Kingdom
- [Customer Success Manager, Mid-Market](https://feeny.ai/job/customer-success-manager-mid-market-triple-whale-united-states-qx9ff14e7wx6) — United States
- [Implementation Manager, Enterprise PST](https://feeny.ai/job/implementation-manager-enterprise-pst-triple-whale-us-west-coast-8trbxc8az8w6) — US West Coast
- [Implementation Manager, Mid-Market PST](https://feeny.ai/job/implementation-manager-mid-market-pst-triple-whale-us-west-coast-h09feaf68z6d) — US West Coast
- [Customer Success Manager, Growth](https://feeny.ai/job/customer-success-manager-growth-triple-whale-raleigh-9k84pyrcybjm) — Raleigh, NC / Columbus, OH / United States
- [Team Lead, Sales Engineering](https://feeny.ai/job/team-lead-sales-engineering-triple-whale-remote-ve12gh6dfv96)
- [Creator Marketing Manager](https://feeny.ai/job/creator-marketing-manager-triple-whale-united-states-r5yfm30rxev9) — United States
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