---
title: 'Business Operations at Rilla'
canonical: 'https://feeny.ai/job/business-operations-rilla-new-york-5w8kqnq7jfvz'
type: 'job'
last_seen: '2026-09-10'
---

# Business Operations at Rilla

- **Company:** Rilla
- **Location:** New York, NY
- **Compensation:** $120k–$160k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-03-22
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.ashbyhq.com/rilla/8ac44792-e79b-49cb-9c6e-18ddd6875fa8

## Job description

## Who We Are

Rilla’s the leading virtual ridealong software for outside sales. Think home improvement, home builders, property managers, and other sales people who talk to customers face to face. Sales reps talk, our mobile app records their conversations, and our AI automatically transcribes and analyzes their conversations to help them improve their sales. Our vision is to bring the power of conversation intelligence from the Zoom meeting and the call center to the more than 10M sales people who work offline. We are one of the fastest growing startups in the world right now and in history. We’re backed by Crystal Huang of Google Ventures, and Byron Deeter (one of the best investors of all time) from Bessemer Venture Partners, the top Cloud investor in the world. And we’re a [Cloud 100 Rising Star](https://www.forbes.com/sites/irenebenedicto/2023/08/08/cloud-100-rising-stars-2023-the-next-generation-of-superstar-cloud-companies/?sh=5dd03d7152f5) company.

## The Role

As Business Operations, you'll help shape the frameworks, systems, and processes that keep Rilla moving at the speed we're known for. You'll work directly with leadership and embed yourself across eng, product, sales, and go-to-market — partnering with some of the sharpest people you've ever worked with to solve problems that don't have clean answers. This role blends strategic thinking with hands-on execution. You'll tear apart broken processes and rebuild them. You'll find the thing three people are doing manually and automate it. You'll walk into a team that's scaling faster than their systems can handle and not leave until there's structure. It's an ideal role for someone who is exceptionally organized, thrives in high-expectations environments, and wants to operate at the center of uncertainty.

## Who You Are

- A customer obsessive. Someone who deeply cares about delighting clients and solving their pains, not about vanity metrics.
- An infinite learner. You are always looking to learn more and learn faster. You feel uneasy when you get complacent, and you’re constantly seeking discomfort.
- A team player. You love giving and receiving feedback and learning and growing as a team.
- Unafraid of failure. You take risks. You see failure as an opportunity to learn, grow, and be better the next time. In a weird way, you trick your brain into being excited when you fail because it means you get a new opportunity to learn more.
- Affinity for the unconventional. You get a kick out of rejecting conventional wisdom. And you’re not afraid to try weird, crazy, and quite possibly stupid ideas.
- Extremely focused. You practice extreme focus in everything you do. You’re always looking to prioritize your time and resources for maximum efficiency.

What You’ll Do

- Get embedded in teams across Rilla such as eng, product, sales, GTM to understand how they work, find what's slowing them down, and build the structure to fix it
- Turn messy, manual, or missing processes into systems that scale
- Implement and manage tools that keep every team operating at peak performance (think CRMs, dashboards, automation)
- Monitor KPIs and operational metrics, identify bottlenecks, and create solutions that improve efficiency company-wide
- Oversee systems access management, granting and revoking permissions as needed

What We Need

- 2–5+ years in strategy consulting, business operations, finance, or other analytical/strategy roles
- Exceptional analytical and problem-solving skills; mastery of Excel/Sheets modeling
- Ability to break down ambiguous problems, structure approaches, and execute with speed and rigor
- Strong communication skills with the ability to simplify complex analysis for non-technical audiences
- High ownership, low ego, and willingness to work across both high-stakes strategic projects and detailed execution
- Comfort in fast-changing, high-growth environments where priorities evolve quickly

## Nice to Have

- Familiarity with CRMs, workflow automation tools, or business intelligence platforms
- Exposure to early-stage or high-growth startups where you've had to build from scratch
- You've fixed something that wasn't technically your problem to fix

Don’t Work Here Please don't join if you're not excited about:

- Working ~70 hrs/week in person with some of the most ambitious people in NYC
- Attempting to build a generational company, and the intensity required to do so

## Compensation

The estimated salary range for this position is $120,000 - $160,000/year. Successful candidates with competing offers will receive matching and competitive offers. Total compensation for this position may also include Incentive Stock Options and other potential future incentives. This estimate excludes the value of any benefits offered and the potential future value of any long-term incentives. Our benefits aim to empower Rilla employees in removing roadblocks to achieving their life’s work. The list below details our available benefits and some of the perks that can be enjoyed as an employee of Rilla.

## Benefits

- Medical, dental, and vision insurance
- Breakfast, lunch, dinner, and supplementary food and drink — 6x a week
- 401(k) retirement plan
- Wellness / Gym Benefits
- Commuter benefits
- Relocation assistance
- Take what you need, paid time off, not accrual-based
- $1,000 stipend for learning and personal growth
- Tech equipment

## About Rilla

## Company Overview
- **One-liner**: Rilla provides an AI-powered coaching platform that records, transcribes, and analyzes in-person sales conversations to give managers 100% field visibility and accelerate rep performance.
- **Entity Type**: Private (Seed Stage – raised $3.9M total)
- **Headquarters**: New York, New York, United States
- **Founded**: 2019
- **Founders**: Sebastian Jimenez (CEO), Chris Martin (CTO, Co-Founder), Michael Castellanos (Chief Data Scientist, Co-Founder)

## Core Business
- **Primary industry**: AI-powered sales enablement and conversation intelligence for in-person sales teams.
- **Target customers**: B2B – field sales organizations in home services, home building, automotive, dental, senior living, multifamily, and other verticals where sales happen offline.
- **Mission statement**: *“Make the offline world as searchable as the web.”* The company aims to create the first living map of offline commerce.

## Products & Services
- **Rilla AI Coaching Platform**: A mobile app and web platform that records in-person sales conversations, then automatically transcribes, analyzes, and delivers coaching feedback. Managers can perform “virtual ridealongs” in minutes instead of hours. The AI adapts to each team’s sales process and best performers.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (privately held).
- **Key Metric – Annual Revenue**: $25M–$50M (LinkedIn estimate, 2026).
- **Key Metric – Total Funding**: $3.9M across three seed rounds. Lead investor in latest round (Seed, Dec. 2022): **Crew Capital**.
- **Notable Investors/Partners**: Crew Capital; also 7 additional investors in the last round. Advisors include Filip Kaliszan (CEO & Founder of Verkada), Jim Kowalski (fmr Group VP North America, Oracle), Daniel Dines (CEO & Founder of UiPath), Nikolay Storonsky (CEO & Founder of Revolut), Steve Zahm (Cofounder of Procore).
- **Growth Signals**:
  - Headcount grew **64.5% YoY** to 108 employees.
  - Net revenue retention reported at **232%** (from careers page).
  - Average increase in close rates of **+40%** and average increase in ticket price of **+17%** for customers.
  - Trusted by thousands of sales teams in verticals like home improvement, home building, dental, and automotive.
  - Recently partnered with Neighborly (March 2026) to empower plumbers and HVAC technicians with AI.

## Competitive Advantages
- **Purpose-built for offline sales** – unlike generic conversation intelligence platforms, Rilla focuses exclusively on in-person field sales, capturing voice, location, and context.
- **Rapid onboarding** – claims setup in 1 hour 45 minutes.
- **Unprecedented visibility** – managers can review every rep’s appointment every day without being physically present.
- **High-performance coaching** – customers report 40–50% performance improvement within the first month, with reps achieving 627% monthly sales increases from instant feedback.

## Strategic Focus
- Continue dominating verticals with heavy offline commerce (home services, building, dental, automotive, senior living).
- Expand AI capabilities to serve more industries and deepen personalization of coaching.
- Build the “first living map of offline commerce” by indexing millions of in-person sales interactions.

## Why Work Here
- **Compensation**: 90th percentile of market rate; competitive salaries and equity.
- **Benefits**:
  - Full medical, dental, and vision coverage.
  - Unlimited PTO.
  - Free daily breakfast, lunch, dinner, and snacks.
  - Gym membership (fitness benefits).
  - Commuter benefits (fully covered transit/ride-shares).
  - Parental leave.
  - $1,000 annual learning stipend (courses, books, conferences).
  - Proximity stipend for employees near the office.
- **Culture & Work Environment**:
  - Values: Obsession, Speed, Simplicity, Fun.
  - Hybrid-friendly: New York HQ with a proximity stipend; also operates in Canada, Australia, Nigeria, UK, and Poland.
  - Company offsites twice a year (past trips: San Diego, Cape Cod, Palm Springs).
  - Leadership team includes former founders, D1 athletes, and top tech company alumni.
  - High-growth environment (22 active job postings as of mid-2026).
- **Engineering Culture**: Emphasis on building fast, solving hard problems, and pioneering AI for the real economy. Tech roles include Senior Software Engineer, Software Engineer (Platform & Applied AI).

## Sources
1. [Rilla Careers Page](https://www.rilla.com/careers)
2. [Rilla About Page](https://www.rilla.com/company/about)
3. [Rilla LinkedIn Profile](https://www.linkedin.com/company/rilla-co)
4. [Rilla Homepage](https://www.rilla.com/)

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