---
title: 'Business Operations Specialist at Salsify'
canonical: 'https://feeny.ai/job/business-operations-specialist-salsify-portugal-72bf3smk7hsk'
type: 'job'
last_seen: '2026-09-07'
---

# Business Operations Specialist at Salsify

- **Company:** Salsify
- **Location:** Portugal
- **Compensation:** €33k–€39k
- **Work type:** remote
- **Posted:** 2026-08-10
- **Last confirmed live:** 2026-09-07
- **Apply:** https://www.salsify.com/careers/current-listings?gh_jid=8687365002

## Job description

Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless, and create memorable commerce experiences. Our products provide a competitive edge through experiences that improve brand trust, amplify product differentiation and assortments, increase conversion rate, improve profit margins, and speed time to market.

Learn how the world’s largest brands, including Mars, L'Oreal, Coca-Cola, Bosch, and GSK, as well as retailers and distributors such as E.Leclerc, Carrefour, Metro, and Intermarché use Salsify everyday to stand out on the digital shelf.

At Salsify, we strive to embody an equitable, diverse, and inclusive company culture. We are united across countries, levels, tenures, and a host of other dimensions of diversity. We understand that while work is just one aspect of who we are, a truly inclusive culture accounts for the full authenticity of every single human being that works here.

## About the Opportunity

As an operational partner within our GTM ecosystem, you understand Salsify’s product, our field dynamics, and our cross-functional delivery motions. Reporting directly to the Senior Manager of GTM Operations, you will support the day-to-day execution of our commercial and services operations engine, focusing on operational coordination, services capacity planning, and team collaboration rather than deep technical data modeling or heavy system architecture.

Your objective is to leverage your organizational skills and collaborative mindset to keep our sales, marketing, and global services teams running efficiently. You will assist with GTM request triage, help coordinate tool access, manage staffing allocation tracking, maintain operational playbooks, and support general team needs using Google Sheets and core GTM tools. To maintain operational focus, the Senior Manager of GTM Operations will act as your strategic shield, handling high-level program escalations, technical roadblocks, and cross-departmental prioritization conflicts on your behalf.

How You'll Make an Impact:

- Services Capacity & Staffing Coordination: Facilitate the day-to day tracking, workload coordination, and delivery scheduling for active services engagements within Kimble. Partner with Services and Sales leadership to maintain visibility into team bandwidth and project staffing.
- GTM Asset & Request Coordination: Facilitate the day-to-day processing of incoming field enablement and operational requests. Partner with GTM managers to coordinate request distribution, track task completion, and maintain visibility into operational deliverables.
- Cross-Functional Collaboration: Act as a central, collaborative hub between Sales, Marketing, Global Services, and Revenue Operations to support smooth deal handoffs, team bandwidth updates, and operational alignment.
- Process Documentation & Knowledge Base: Maintain and organize standard operating procedures (SOPs), service playbooks, and change logs in Confluence and Google Docs, keeping team enablement tools searchable, clean, and accessible.
- General Reporting & Administrative Assistance: Assist in gathering, organizing, and formatting operational inputs using Google Sheets to support routine capacity summaries, pipeline updates, team performance decks, and ad-hoc operational reporting requests.

Core Responsibilities & Focus Areas

- 40% | Services Capacity Planning & GTM Operational Coordination Staffing Scheduling & Capacity Tracking: Assist in managing consultant availability, scheduling, and project assignments within Kimble, maintaining up-to-date visibility into services capacity and utilization targets.
- Request Triage & Coordination: Assist in triaging incoming GTM support requests, ensuring field inquiries regarding tools, staffing allocations, or process updates are addressed or routed promptly.
- Cross-Functional Handoff Support: Coordinate administrative steps as deals transition from sales to active implementation, ensuring services delivery teams are properly assigned in Kimble and aligned with project scope.
- 40% | Reporting Assistance, Documentation & System Coordination Google Sheets & Reporting Support: Utilize Google Sheets to consolidate data, build tracking templates, and format routine operational summaries, team availability updates, and performance slides for operations leadership.
- Documentation Maintenance: Support the ongoing creation, formatting, and organization of GTM and Services playbooks, workflow guides, and team enablement sites to ensure a clear "single source of truth."
- System & Administrative Support: Provide basic administrative support across core GTM and Services platforms (e.g., Salesforce, Kimble, Gong, or Jira), assisting frontline users with user updates, basic troubleshooting, and process guidance.
- 20% | Ticket Queue Facilitation, Stakeholder Alignment & Team Support Queue Triage: Act as a helpful first line of contact for day-to-day operational inquiries, escalating complex system configurations or architectural changes to senior ops leadership.
- Feedback Gathering: Maintain regular touch-points with delivery leads, sales reps, and marketing managers to gather feedback on daily process friction and tool usability.
- Cross-Functional Backup: Proactively provide coverage, administrative backup, and operational support across other areas of the operations team as needed to ensure continuous business coverage.

You'll Enjoy This Role If You Have:

- Seamless Services Capacity Planning: Scheduling updates and capacity tracking in Kimble are maintained accurately, allowing delivery and sales managers to easily assess team bandwidth and assignment availability.
- High Team Collaboration & Growth: You are viewed as a proactive, dependable operational partner who excels at cross-functional communication and shows readiness to take on broader RevOps, Services Ops, or GTM Strategy initiatives over time.
- Effective Upward Collaboration: You work in tight lockstep with your Senior Manager, proactively surfacing scheduling bottlenecks, data gaps in Google Sheets, and field requests so they can manage priorities on your behalf.
- Reliable Operational Backup: Routine administrative tasks, documentation updates, and support requests are handled efficiently, keeping broader GTM commercial and services operations organized and fully supported.

#LI-IA1 #LI-Remote At Salsify, we maintain 3 core principles as part of our Compensation Philosophy:

- We pay market rates, which are competitive and equitable
- We pay based on performance and proficiency, not tenure
- We adjust proactively; when the market moves, we do too

The posted compensation range reflects the base salary for this position. In addition to base salary, some eligible roles may also have a commission plan or a bonus incentive. All Salsify employees receive equity in the form of stock options. All full-time employees are invited to participate in our Total Rewards plan, which includes health & medical benefits, PTO, and more. Offers to join Salsify are based on a few criteria, including the scope of the role, the candidate’s work experience, targeted skills, internal equity of the team, and external market data.

National Pay Range €32.725—€38.500 EUR

Salsify loves a good success story and it would be our privilege to help write yours! We recognize that talent and potential come in all forms and that years of experience does not guarantee on-the-job effectiveness or leadership potential. Our hiring process involves recognizing a person’s achievements, subject matter expertise, and passion, not just check marks next to a job description. If you have an interest in our roles please do not hesitate to apply - we would be happy to speak with you!

A member of Talent 'talent@salsify.com' will be reaching out about next steps if we would like to move forward.

Salsify’s mission is to empower brand manufacturers to win on the digital shelf.

Helping brand manufacturers to win online is what we do. Our culture is who we are. We are empowered. We are positive thinkers. We take action. We care deeply. These values have driven Salsify’s growth and earned the company numerous top workplace awards.

We are headquartered in Boston, Massachusetts and have hubs in Lisbon (Portugal) and Sydney (Australia). If you are excited to work in a fast-paced environment with a team that values agility, curiosity and passion, we want to hear from you!

As part of the hiring process, we may be conducting reference checks with your provided contacts.

Please see our [Candidate Privacy Statement](https://www.salsify.com/candidate-privacy-policy) for information on the personal data we process in connection with your application.

An Inclusive Place To Work

Salsify does not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. Studies have found that people of color and women do not apply to jobs if they do not meet all the requirements. At Salsify we are committed to empowering a diverse workforce. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Accommodations

Salsify is committed to an inclusive hiring process, and we aim to provide accommodations for persons with disabilities. If you need any accommodations for the application or throughout the interview process please contact cx@salsify.com.

We take your security seriously. When applying for a position with us, please be aware of the following:

Official Communication Channels

All legitimate communications from our team, including interview requests and job offers, will only come from an email address ending in @salsify.com. We will never use generic email addresses (like Gmail or Yahoo) or ask you to communicate through unofficial channels.

Verify Job Postings

Always verify the legitimacy of any Salsify job posting by checking our official website's careers page. If a position is not listed there, it is not a genuine Salsify opening.

Secure Application Process

We use secure applicant tracking systems and encrypted communication channels to protect your sensitive information and documents throughout the application process.

No Payments Ever Required

Legitimate employers, including Salsify, will never ask for upfront payments for applications, training, or equipment. Any request for payment is a clear sign of a scam.

Personal Information Requests

Sensitive personal information, such as bank details or social security numbers, will only be requested after a formal job offer has been made and exclusively through secure, verified channels.By being aware of these protocols, you can help us ensure a safe and secure application experience.

## About Salsify

## Company Overview
- **One-liner**: Salsify provides a cloud-based Intelligent Product Experience Management (PXM) platform that helps brands, retailers, and distributors create, manage, and optimize product content across digital, in-store, and AI-agent shopping experiences.
- **Entity Type**: Private (venture-backed; investors include Warburg Pincus and North Bridge Venture Partners).
- **Headquarters**: Boston, Massachusetts, United States (with offices in Paris, France and Lisbon, Portugal).
- **Founded**: Not publicly available on provided sources (company references a decade of history, indicating founding in the early 2010s).
- **Founders**: Rob Gonzalez (Co-Founder and Chief Strategy & Innovation Officer).

## Core Business
- **Primary industry/industries**: Product Experience Management (PXM), ecommerce technology, retail technology, artificial intelligence.
- **Target customers**: B2B – brands, retailers, and distributors of all sizes (SMB to enterprise), primarily in consumer goods and retail.
- **Mission or purpose statement**: "We help our customers make every product experience matter."

## Products & Services
- **[PXM Platform](https://www.salsify.com/)**: The core SaaS platform for managing the full product content lifecycle – from creation and enrichment to syndication and performance optimization across retail channels and digital shelves.
- **[Salsify Intelligence Suite](https://www.salsify.com/)**: AI-powered automation embedded directly into the platform workflow engine, enabling massive-scale content generation, validation, and translation tasks without increasing headcount.
- **[SalsifyIQ](https://www.salsify.com/)**: A unified intelligence layer that grounds AI agents and users in shared product domain expertise, accelerating decision-making and consistency.
- **[Angie AI Assistant](https://www.salsify.com/)**: A conversational, generative-AI assistant inside the platform that helps users complete complex tasks through natural language interaction.
- **Direct-to-Retailer Network**: A proprietary syndication network that provides real-time error checking, brand control, and performance insights when publishing content to retailer channels.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company).
- **Key Metric**: Total funding not explicitly stated, but the company is backed by notable venture investors – Warburg Pincus and North Bridge Venture Partners – indicating significant late-stage private backing.
- **Notable Investors/Partners**: Warburg Pincus, North Bridge Venture Partners. The company also runs the Digital Shelf Institute (DSI) community.
- **Growth Signals**: Salsify serves "thousands of the world’s biggest brands and retailers" and has a global presence with offices in Boston, Paris, and Lisbon. The company is heavily investing in AI capabilities for the "agentic commerce" era, aligning with the rapidly growing ecommerce market (17% of GMV and increasing).

## Competitive Advantages
- **AI-First PXM Platform**: Deeply integrated AI (generative AI, automation, analytics) across the entire product content lifecycle, powering a unified intelligence layer (SalsifyIQ) and conversational AI assistant (Angie).
- **Direct Retailer Network**: Established direct integrations with major retailers, enabling real-time error checking and brand control – a moat that is hard to replicate.
- **Domain Expertise**: The Digital Shelf Institute and a team with deep commerce domain knowledge provide customers with best practices and strategic guidance beyond just software.
- **Responsible AI Stewardship**: Transparent AI principles (responsible data stewardship, human-centric, committed to openness) build trust with enterprise customers concerned about data privacy and compliance.

## Strategic Focus
- **AI & Automation**: Continuing to invest in AI frameworks, performance analytics, and data structures to make the platform "intelligent" and capable of handling agentic shopping experiences.
- **Expanding the Retail Network**: Growing global retailer and distributor partnerships to increase the value of the direct-to-retailer syndication network.
- **Agentic Commerce**: Preparing the platform to power dynamic, mission-driven shopping experiences driven by AI agents, positioning Salsify as the foundational layer for commerce AI.
- **Customer Success**: Aligning go-to-market teams (sales, marketing, customer success, partnerships) to deliver measurable business value to clients.

## Why Work Here
- **Culture & Values**: The company emphasizes a strong, values-driven culture: "We Care Deeply," "We Trust in the Power of Our Team," "We Are Problem Solvers," and "We Are Empowered to Take Action." Employee Resource Groups include Women of Salsify, Black Impact Group (BIG), Pride+, Unidos (Hispanic/Latinx), and API Connect.
- **Remote/Hybrid Policy**: Salsify embraces a distributed, flexible model. The careers page states, "Top talent doesn’t reside in one location, so neither do we." Employees are empowered to work from where they are most effective, with offices available in Boston, Paris, and Lisbon.
- **Benefits**: Generous health, dental, and vision coverage; 16 weeks paid leave for birthing parents and 10 weeks for non-birthing parents; open (flexible) vacation policy; equity grants for every employee; referral bonuses; and community involvement opportunities (e.g., partnering with Boston Public Schools for STEM events).
- **Engineering Culture**: Focus on problem-solving, continuous improvement, and trusting teammates. The tech stack and AI investments indicate a challenging, innovation-driven environment. The company also publishes an annual Equity, Diversity, and Inclusion report demonstrating accountability.

## Sources
1. [salsify.com - About Page](https://www.salsify.com/about-salsify)
2. [salsify.com - Careers Page](https://www.salsify.com/careers)
3. [salsify.com - PXM Platform](https://www.salsify.com/)
4. [salsify.com - Leadership Team & Investors](https://www.salsify.com/team)
5. [salsify.com - Open Career Positions](https://www.salsify.com/careers/current-listings)

## Other roles at Salsify

- [B2B Partner Alliances Manager](https://feeny.ai/job/b2b-partner-alliances-manager-salsify-united-states-6116m0abc2ss) — United States
- [People Experience Business Partner](https://feeny.ai/job/people-experience-business-partner-salsify-portugal-qsr4be3pbsgc) — Portugal
- [Solutions Consultant II](https://feeny.ai/job/solutions-consultant-ii-salsify-united-states-a8xabwtvyct7) — United States
- [Customer Success Manager](https://feeny.ai/job/customer-success-manager-salsify-lisbon-3sssh8deph0q) — Lisbon, Portugal
- [Product Data Analyst](https://feeny.ai/job/product-data-analyst-salsify-portugal-1x7r1kyt5v36) — Portugal
- [Junior AI-Augmented Product Engineer](https://feeny.ai/job/junior-ai-augmented-product-engineer-salsify-portugal-tk8zcndn6hcj) — Portugal
- [Customer Support Engineer - French](https://feeny.ai/job/customer-support-engineer-french-salsify-portugal-aff3an3rcqc7) — Portugal
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