---
title: 'Business Operations & Strategy at Hang'
canonical: 'https://feeny.ai/job/business-operations-strategy-hang-new-york-5me2tfjna1md'
type: 'job'
last_seen: '2026-09-10'
---

# Business Operations & Strategy at Hang

- **Company:** Hang
- **Location:** New York, NY
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2025-01-23
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.ashbyhq.com/hang/36a6254d-b093-4eee-8c91-c0193ab17c69

## Job description

Hang is building the future of loyalty for brands. [Hang](https://www.hang.xyz/) is the next generation brand loyalty & membership platform. By harnessing the power of personalization, gamification, and its integrations ecosystem, Hang provides brands with a radically new type of loyalty experience for their customers. Today, they work with a variety of major brands (such as Ulta Beauty, Budweiser, Flipkart, and more), as well as multiple well-known, up-and-coming restaurant chains (Boba Guys, Roam Artisan Burger, and Williamsburg Pizza, among several others). Hang draws from years of deep expertise in loyalty, game design, and finance with employees from leading companies like Google, Amazon, Apple, Meta, LinkedIn, Coinbase, Square, and Goldman Sachs. Hang raised a $16 million Series A led by Paradigm last summer, with participation from Tiger Global, Howard Schultz, Kevin Durant, Mr. Beast, and the founders of Warby Parker, Allbirds, and Bombas, among others.

## About the Role

As our first Business Operations & Strategy hire, we are looking for a jack-of-all-trades who will help us solve our most pressing business and operational issues (e.g. defining our pricing strategy, running our strategic planning process, building out new functions, etc.).  The ideal candidate is a high IQ/high EQ generalist with extraordinary horsepower and a bias towards getting things done.

In this role, you will work closely with our CEO and you will get exposure to every part of our business. We are a high-growth, early stage startup and over time this role will present potential internal pathways to leadership roles for new functions as they are developed.

## What You’ll Do

- You will partner closely with Hang’s leadership team to identify and solve the most pressing problems at the company.
- You will personally manage and drive key operational and strategic initiatives across the business.
- You will partner with every function in the business and act as a “hub” who helps drive our strategy by synthesizing insights and setting actionable plans.
- You will create and maintain the financial model and track key company-level success metrics.
- You will help prepare external presentations (board & investor decks, strategic presentations, etc.)

## Who You Are

- You have 2+ years of experience at a top-tier consulting firm, investment bank or private equity firm (or equivalent analytical and strategic role at top-tier organization) or 4+ years of experience at a high-growth technology company, ideally in a BizOps or Strategy role.
- You are capable of producing high-quality slide decks, financial models and analytical memos with minimal guidance or supervision.
- You are the ultimate project manager, able to prioritize and execute on multiple important projects in parallel.
- You believe the best way to learn something new is by doing it and you are eager to expand your skillset.

What Would Set You Apart

- You have an MBA or similar advanced degree.
- You have a passion for consumer brands.

## Benefits

- Top-tier health, vision, and dental, including plans with $0 employee cost.
- Unlimited PTO / sick leave
- Competitive salary & equity compensation.
- Quarterly company offsites

## About Hang

## Company Overview
- **One-liner**: Hang provides an autonomous marketing platform that uses AI to power personalized loyalty programs, customer data unification, and gamified brand experiences.
- **Entity Type**: Private (Series A)
- **Headquarters**: New York, New York, United States
- **Founded**: 2021
- **Founders**: Matt Smolin (CEO), Chad Fox, Brian Bendett

## Core Business
- **Primary industry**: Loyalty Software / Marketing Technology (MarTech)
- **Target customers**: B2B; mid-market to enterprise brands in food & beverage, retail, hospitality, eCommerce, and entertainment
- **Mission or purpose statement**: To provide an autonomous marketing system that uses AI to personalize customer experiences and build brand loyalty.

## Products & Services
- **Hang Autonomous Marketing Platform**: An AI-powered platform that unifies customer data (CDP), generates personalized offers and segments, and creates gamified, immersive loyalty experiences (e.g., quests, minigames, leaderboards, referrals). It integrates with major POS and CRM systems.
- **Hang Copilot**: An AI assistant for marketers that enables text-to-analytics, auto-generated customer segments, and AI-driven offer creation.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total Funding of $16M (Series A, July 2022)
- **Notable Investors/Partners**: Paradigm (lead), Tiger Global, Howard Schultz (former Starbucks CEO), Kevin Durant, Mr. Beast, and founders of Warby Parker, Allbirds, and Bombas. Partners include Ulta Beauty, Budweiser, Flipkart, Cinemark, ASICS, and numerous restaurant chains (Boba Guys, Just Salad, etc.).
- **Growth Signals**: Headcount of ~57 (as of Jan 2026), up from ~11 in 2024. High-profile client wins like Ulta Beauty (GlamXplorer program with 86% weekly return rate). Named to The Lead's Leading 100 list in 2024. Expanding AI capabilities with "Hang Copilot."

## Competitive Advantages
- **AI-First Personalization**: Uses AI agents to unify customer data and generate personalized offers and segments, moving beyond traditional rules-based loyalty.
- **Gamification Engine**: Proven ability to drive high engagement (e.g., Ulta Beauty's 86% weekly return rate) through minigames, quests, and social features.
- **Omnichannel Integration**: Deep integrations with major POS, CRM, and social media platforms, allowing brands to engage customers across all touchpoints.
- **High-Profile Backing**: Backed by top-tier investors (Paradigm, Tiger Global) and celebrity angels, signaling strong market confidence.

## Strategic Focus
- **AI-First Product Development**: Deepening AI capabilities with tools like Copilot for marketers and AI agents for data unification and offer generation.
- **Expansion in Restaurant & Retail**: Targeting the restaurant and retail verticals with specific solutions (e.g., AI Loyalty, AI CDP, AI Offers).
- **Partner Ecosystem Growth**: Expanding its integrator network (e.g., partnership with Qu) to reach more brands.

## Why Work Here
- **Culture**: Described as a fast-paced, innovative startup environment focused on redefining customer loyalty with cutting-edge AI.
- **Work Policy**: In-office or remote; HQ is in New York, NY. The company has a physical office presence.
- **Team**: Small but growing team (~57 employees) with a strong technical and product focus. Notable alumni from companies like Microsoft, Meta, and Nutanix.
- **Perks**: Opportunity to work on a high-impact product with major global brands (Ulta Beauty, Budweiser) and solve complex data and AI challenges.

## Sources
1. [hang.com](https://hang.com/)
2. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/hang)
3. [builtin.com](https://builtin.com/company/hang)
4. [tracxn.com](https://tracxn.com/d/companies/hang/__NrUmEMwSWDpo0_lfhWh06ICDUdvgKp5oRkEfHdSH12k)
5. [linkedin.com](https://www.linkedin.com/company/hang-cx)

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