---
title: 'Business Process Manager - (Marketing Operations) at aCommerce'
canonical: 'https://feeny.ai/job/business-process-manager-marketing-operations-acommerce-bangkok-xzbbtgt7r011'
type: 'job'
last_seen: '2026-10-28'
---

# Business Process Manager - (Marketing Operations) at aCommerce

- **Company:** aCommerce
- **Location:** Bangkok, Thailand
- **Posted:** 2026-10-26
- **Last confirmed live:** 2026-10-28
- **Apply:** https://job-boards.greenhouse.io/acommerce/jobs/8324200

## Job description

Job Summary

We are seeking an experienced Marketing Operations Manager to lead the setup, standardization, and continuous improvement of Live Streaming and Affiliate Marketing operational processes across regional markets.

This role will focus on establishing operational frameworks, developing and implementing Standard Operating Procedures (SOPs), monitoring process compliance, and ensuring consistent operational standards across countries.

The ideal candidate should have strong knowledge and direct experience in Live Streaming and Affiliate Marketing, combined with excellent project management, process improvement, and stakeholder management skills.

## Key Responsibilities

Regional Operations Setup & Implementation

- Lead the setup and implementation of standardized operational processes for Live Streaming and Affiliate Marketing across regional markets.
- Develop operational frameworks, workflows, SOPs, and reporting structures to support new market operations.
- Work closely with country teams to ensure successful implementation and adoption of regional operating standards.
- Assess operational readiness, identify process gaps, and recommend improvements to support market expansion.
- Coordinate cross-functional teams to ensure operational alignment and consistency across countries.

SOP Development & Process Standardization

- Develop, review, and continuously improve SOPs for Live Streaming and Affiliate Marketing operations.
- Standardize operational workflows, service delivery processes, and best practices across regional markets.
- Evaluate existing country-level processes and identify opportunities for process improvement.
- Ensure operational procedures are aligned with regional business objectives and company standards.

Operational Audit & Compliance Monitoring

- Conduct regular operational reviews and process compliance assessments across country teams.
- Monitor adherence to established SOPs, operational guidelines, and service quality standards.
- Identify process gaps, operational risks, and inefficiencies, and recommend corrective actions.
- Track the implementation of improvement plans and ensure compliance with regional standards.
- Review operational documentation and reporting to ensure accuracy and consistency.

Project Management & Performance Tracking

- Manage regional operational improvement projects, including project timelines, deliverables, and implementation progress.
- Track project milestones, action items, and performance through PMO frameworks.
- Develop standardized reporting templates, operational KPIs, and performance monitoring frameworks.
- Prepare operational performance reports and provide insights and recommendations to senior management.
- Support the standardization of operational cost structures and service-level P&L monitoring.

Stakeholder Management & Regional Collaboration

- Collaborate with Country Heads, Senior Key Account Managers (KAMs), Marketing teams, and C-level executives to align operational processes and business objectives.
- Present operational findings, process improvement recommendations, and project updates to senior stakeholders.
- Facilitate cross-functional collaboration and drive the adoption of standardized processes across countries.
- Provide guidance and knowledge-sharing sessions to local teams on SOP implementation and operational best practices.
- Travel internationally, including to Indonesia and other regional markets, to support operational setup, implementation, and compliance reviews.

## Qualifications

- Bachelor's degree in Business Administration, Marketing, Management, or a related field.
- Direct working experience and strong knowledge of Live Streaming and Affiliate Marketing operations are required.
- Proven experience in Marketing Operations, Business Process Management, Operational Excellence, Process Improvement, or related functions.
- Experience in setting up operational processes, developing SOPs, and implementing standardized workflows.
- Strong understanding of end-to-end Live Streaming and Affiliate Marketing operational processes.
- Experience in project management, PMO tracking, operational reporting, and process compliance monitoring.
- Strong stakeholder management skills, with the ability to communicate and influence senior management and C-level executives.
- Excellent leadership, communication, presentation, and interpersonal skills.
- Strong analytical thinking, problem-solving, and organizational skills.
- Fluent in English, both written and spoken, with the ability to communicate effectively with regional stakeholders.
- Proactive, confident, outgoing, and comfortable working in a fast-paced, multicultural environment.
- Willingness to travel internationally for business purposes.

## Preferred Qualifications

- Experience in regional or multi-country operations, particularly within Southeast Asia.
- Experience supporting operational setup or process implementation in new markets.
- Familiarity with Live Streaming and Affiliate Marketing operations in Indonesia.
- Experience working in e-commerce, social commerce, digital marketing agencies, or e-commerce enablers.
- Knowledge of operational cost structures, service-level profitability, and P&L monitoring.
- Experience leading cross-functional teams or regional process improvement initiatives.

## About aCommerce

## Company Overview
- **One-liner**: aCommerce is the largest e-commerce enabler in Southeast Asia, providing end-to-end solutions for global brands to manage, market, and fulfill their online sales.
- **Entity Type**: Private (Series D)
- **Headquarters**: Bangkok, Thailand
- **Founded**: 2013
- **Founders**: Paul Srivorakul, Tom Srivorakul, and John Srivorakul

## Core Business
- Primary industry/industries: E-commerce Services (E-commerce Enabler), Supply Chain & Logistics, Digital Marketing, Retail Technology
- Target customers: B2B — primarily global and regional brands (e.g., L’Oréal Group, Adidas, Abbott, Unilever, Nescafe, Samsung, Nestle) looking to sell online in Southeast Asia
- Mission or purpose statement: "Making E-commerce Easy"

## Products & Services
- **E-commerceIQ**: A unified platform providing a 360° view of business operations, including accounting, merchandising, performance marketing, account management, fulfillment and logistics, omnichannel order management, and business intelligence.
- **Warehouse & Order Fulfillment**: Physical storage and shipping services across 8 advanced fulfillment centers in the region.
- **Online Store Development**: Building high-performing, user-friendly online stores tailored to brand needs.
- **E-commerce Marketing**: Targeted digital marketing services to attract and convert customers.
- **Online Brand Management**: Establishing and maintaining consistent brand presence across online channels.
- **Customer Service Solutions**: Fast, reliable support for end customers.
- **Live Stream Solution**: Interactive live shopping capabilities, supported by 20+ live streaming studios across the region.
- **Consultation & Training**: Expert guidance to elevate client e-commerce strategy and team skills.
- **EcommerceIQ Market Insights**: Analytics suite (formerly BrandIQ) providing measurable data and actionable insights for online commerce strategy.
- **AskIQ**: AI-powered tool for natural language competitor queries and data synthesis.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total funding raised of **$118.8M** (Series D stage)
- **Notable Investors/Partners**: Ardent Capital (founding investor), Inspire Ventures, NTT DOCOMO Ventures, Sumitomo Corporation Equity Asia Limited, Sinar Mas Indonesia, MDI Ventures (Telkom Indonesia fund), Indies Capital Partners, Blue Sky, Cyberagent Ventures, JL Capital, DKSH
- **Growth Signals**:
    - Raised one of the largest Series A rounds in Southeast Asia ($10.7M)
    - Has achieved group profitability (announced post "aCommerce 2.0" initiative)
    - Operates in 5 countries (Thailand, Indonesia, Singapore, Malaysia, Philippines) with 1,000+ employees
    - Over 33% average month-on-month revenue growth in Indonesia at one point
    - Won Google Global Premier Partner Award for Search Innovation
    - Launched AI innovations including AskIQ, GEO optimization, and smart PDP generation

## Competitive Advantages
- **Scale & Reach**: The largest e-commerce enabler in SE Asia with offices in 5 countries and 8 fulfillment centers, giving unmatched physical infrastructure.
- **Integrated Ecosystem**: Unlike competitors with fragmented tools, aCommerce offers a unified platform (EcommerceIQ) that combines fulfillment, marketing analytics, and AI-powered data synthesis.
- **Deep Regional Expertise**: Over a decade of experience (since 2013) navigating the complex and diverse SE Asian e-commerce landscape.
- **AI-First Innovation**: Actively investing in AI tools for commerce (AskIQ, automated ad creation, shelf intelligence) to provide a competitive edge for clients.
- **Strong Brand Partnerships**: Long-term relationships with global giants like L’Oréal, Adidas, Unilever, Samsung, and Nestle serve as powerful social proof.

## Strategic Focus
- **"aCommerce 2.0" Initiative**: A pivot towards profitability and sustainable growth, which has reportedly been achieved.
- **AI-Powered Intelligent Commerce**: Deep investment in AI to automate and optimize e-commerce operations, from competitor analysis to content generation.
- **Live Commerce Expansion**: Leveraging 20+ live streaming studios to capture the booming live shopping trend in SE Asia.
- **Regional Domination**: Continuing to strengthen its position as the go-to partner for global brands in Southeast Asia.

## Why Work Here
- **E-commerce Career Launchpad**: aCommerce positions itself as a place where employees build a "CAREER in e-commerce," not just a job, with exposure to all facets of the industry in a fast-growing market.
- **Growth & Learning**: Access to leaders and subject matter experts, with opportunities to understand business strategy and direction.
- **Culture & Perks**: Known for investing in employees with solid healthcare, comfortable workspaces, attractive work locations, flexible work arrangements, and free lunch.
- **Scale & Impact**: Opportunity to work with the region's largest e-commerce enabler and top global brands, directly impacting their success.
- **Diversity & Inclusion**: Committed to equal opportunities and a work environment free of discrimination and harassment.
- **Work Policy**: Information on remote/hybrid policy is not explicitly stated, but "flexible work arrangements" are mentioned as a perk.

## Sources
1. [acommerce.asia - About Page](https://www.acommerce.asia/about/)
2. [acommerce.asia - Main Site](https://www.acommerce.asia/)
3. [acommerce.asia - Careers Page](https://www.acommerce.asia/career/)
4. [CB Insights - aCommerce Profile](https://www.cbinsights.com/company/acommerce)
5. [LinkedIn - aCommerce](https://bn.linkedin.com/company/acommerce)

## Other roles at aCommerce

- [Specialist - Finance Reconciliation  (6-months CONTRACTUAL)](https://feeny.ai/job/specialist-finance-reconciliation-6-months-contractual-acommerce-taguig-ya1xhhf7zvnz) — Taguig, Philippines
- [Lead - Fufillment (Inbound)](https://feeny.ai/job/lead-fufillment-inbound-acommerce-malaysia-local-s18yjjqrk6ke) — Malaysia-Local
- [Manager - Affiliate Marketing & KOL Management](https://feeny.ai/job/manager-affiliate-marketing-kol-management-acommerce-malaysia-local-de525zjp6d6s) — Malaysia-Local
- [aCommerceTheNextGen [2027]](https://feeny.ai/job/acommercethenextgen-2027-acommerce-bangkok-0h658a7e0aqn) — Bangkok, Thailand / Jakarta, Indonesia / Malaysia-Local / Singapore / Taguig, Philippines
- [Manager - Marketing Data Insights](https://feeny.ai/job/manager-marketing-data-insights-acommerce-bangkok-tccgygeqxwa2) — Bangkok, Thailand
- [Data Engineering Manager (Billing Development)](https://feeny.ai/job/data-engineering-manager-billing-development-acommerce-bangkok-e0qpdw7wkqh3) — Bangkok, Thailand
- [Technical Development Lead](https://feeny.ai/job/technical-development-lead-acommerce-bangkok-2vvqq9rhed3x) — Bangkok, Thailand
- [Senior Creative Coordinator (6 months contract)](https://feeny.ai/job/senior-creative-coordinator-6-months-contract-acommerce-indonesia-regional-rnasvrdx7bkq) — Indonesia-Regional
- [Data Engineer (Freelance)](https://feeny.ai/job/data-engineer-freelance-acommerce-bangkok-h77jq8jk2h8j) — Bangkok, Thailand
- [AR Supervisor](https://feeny.ai/job/ar-supervisor-acommerce-taguig-55nsp5k6380v) — Taguig, Philippines