---
title: 'Business Process Manager at The City of Fort Worth'
canonical: 'https://feeny.ai/job/business-process-manager-the-city-of-fort-worth-police-8ws9tg2bk5n7'
type: 'job'
last_seen: '2026-11-01'
---

# Business Process Manager at The City of Fort Worth

- **Company:** The City of Fort Worth
- **Location:** Police
- **Posted:** 2026-10-30
- **Last confirmed live:** 2026-11-01
- **Apply:** https://boards.greenhouse.io/cityoffortworth/jobs/8108060003?gh_jid=8108060003

## Job description

Pay Range: $52.34 - $68.04/hr. | $108,870 - $141,530 annual compensation.

Job Posting Closing on: Friday, November 16, 2026 📅

Workdays & Hours: Monday – Friday 8am – 5pm; Some evening/weekend work required

Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities. [Find Out More!](https://acrobat.adobe.com/id/urn:aaid:sc:VA6C2:a06210ee-39cc-4629-bc13-64a483fea159)

The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of over 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability. 🌆

A Business Process Manager position is available with the City of Fort Worth Police Department’s Technology Services Section. This position oversees technology planning, management, and administration; supervises staff; and supports the department’s strategic goals through technology adoption and improved business processes. The role provides technology services and support to more than 2,300 employees, approximately 40 facilities, and over 100 applications and systems, working closely with personnel across the department to enhance operational efficiency, public safety, officer safety, and transparency. Traveling throughout the Dallas/Fort Worth metroplex is required.

Minimum Qualifications:

- Bachelor’s Degree from an accredited college or university with major course work in Business Analytics, Management Information Systems, Business or a related business process field
- Five (5) years of increasing responsible experience in communications, security and/or computer operations, plus two (2) years of administrative and supervisory responsibility

Preferred Qualifications:

- Two (2) years in a supervisory capacity
- Experience with supporting public safety systems, such as Records Management System (RMS) and Computer Aided Dispatch (CAD) software
- Knowledge and experience with Microsoft SQL Server and Oracle databases, T-SQL and P-SQL
- SQL Server Reporting Services and PowerBI
- Strong interpersonal and excellent communications skills

The Business Process Manager job responsibilities include:

- Oversee day-to-day operations of the Technology Services Section and Police Department’s information technology-related systems
- Assist in inventory management, support, and replacement schedule of Police Department computer equipment, such as PC’s, servers, cellular telephones and tablets
- Work to provide proactive support to internal and external customers
- Work various hours, as needed, in support of the Department’s 24/7 operations
- Ensure compliance of police information systems with regulations such as CJIS, Homeland Security & HIPAA
- Assist in maintaining liaison role between the Police Department and the IT Solutions Department
- Manage applicable requests for technology services and other IT-related requests, and document work in applicable service management systems
- Ability to interact with all levels of employees in the organization, from peers to the most senior leadership, and provide exceptional, customer-focused service
- Assist with special projects and perform additional duties as assigned
- Assist with management, execution, and renewal of over 100 Police information-technology related contracts and serve as Contract Manager for applicable Police Department technology-related contracts
- Work with the department’s Program Support Division Manager to manage the department’s information technology operating and capital budgets
- Serve on various committees and advisory boards, such as the department’s Technology Committee, regional committees, and play a key role in planning and executing plans, such as our 5-Year Strategic Plan

Working Conditions and Physical Demands

Final candidates selected for hire in the Police Department will be subject to a fingerprint/criminal history background check and polygraph examination.  Applicants must not have used marijuana during the previous two (2) years, nor illegally used any controlled substances within the last five (5) years.

Criminal Justice Information Systems (CJIS) Background Check

Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility.  Due to CJIS requirements related to system access, the following will result in being disqualified for this position:  Felony Convictions, Felony Deferred Adjudication, Class A Misdemeanor Conviction, Class B Misdemeanor Convictions in the last 10 years, Class A Misdemeanor Deferred Adjudication, Class B Misdemeanor Deferred Adjudication in the last 10 years, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and ALL Family Violence Convictions regardless of class.

Apply Now! Come be part of something special in Fort Worth. 🌟 Conditions of Employment

The City of Fort Worth is proud to be an Equal Employment Opportunity employer.  It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor.

The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions.

Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. criminal convictions will be considered on a case-by-case basis. Employees are paid by direct deposit only.

## About The City of Fort Worth

## Company Overview
- **One-liner**: The City of Fort Worth is the municipal government serving the 13th-largest city in the United States, providing public services, infrastructure, and administration for over 1 million residents.
- **Entity Type**: Government (Public Sector / Municipal Government)
- **Headquarters**: Fort Worth, Texas, USA
- **Founded**: 1873 (city incorporated)
- **Founders**: N/A (municipal government established by Texas state charter)

## Core Business
- Primary industry: Municipal government / Public administration
- Target customers: Residents, businesses, and visitors of Fort Worth, Texas (population ~1M+)
- Mission or purpose: To provide efficient, equitable, and innovative public services that enhance the quality of life for all residents and businesses in Fort Worth.

## Products & Services
- **Public Safety**: Police, Fire, and Emergency Medical Services
- **Infrastructure & Transportation**: Roads, bridges, traffic management, public transit coordination, and water/wastewater systems
- **Water & Environmental Services**: Water treatment, distribution, environmental compliance, and consumer health services
- **Parks & Recreation**: Parks, community centers, trails, and recreational programming
- **Development Services**: Permitting, inspections, code compliance, and planning
- **Human Resources**: Talent acquisition, benefits administration, employee wellness, and organizational development
- **Information Technology**: Municipal IT systems, cybersecurity, and digital services for residents
- **Municipal Court & Legal**: Law enforcement prosecution, code enforcement, and city legal representation
- **Aviation**: Management of Fort Worth Meacham International Airport and other municipal airfields
- **Public Events**: Management of major events including FIFA World Cup 2026 matches

## Market Standing
- **Valuation/Market Cap**: Not applicable (government entity)
- **Annual Budget**: Approximately $1.6–$1.8 billion (FY2026)
- **Key Metric**: Employs approximately 7,000+ full-time employees
- **Notable Investors/Partners**: N/A (publicly funded through taxes, fees, and grants)
- **Growth Signals**: Fort Worth is one of the fastest-growing major cities in the U.S., with population growth driving expansion of city services, infrastructure projects, and workforce needs. The city is preparing to host FIFA World Cup 2026 matches, a major catalyst for infrastructure and economic development.

## Competitive Advantages
- **Stability**: Government employment offers long-term job security, defined-benefit pension (TMRS), and predictable career progression
- **Comprehensive Benefits**: Full medical, dental, vision, life insurance, short/long-term disability, 457 deferred compensation plan, and generous paid time off (9 scheduled + 2 personal holidays per year)
- **Tuition Reimbursement**: Educational benefits including tuition reimbursement and partnerships with accredited institutions
- **Employee Wellness**: On-site health centers, Employee Assistance Program (EAP) with 6 free counseling visits, and wellness programs through Ramp Health
- **Career Pathways**: Structured career ladders across dozens of departments (Water, Police, Fire, IT, HR, Finance, Transportation, etc.)
- **Diverse Roles**: Wide variety of positions from administrative to engineering, law enforcement to IT, making it possible to change careers without changing employers

## Strategic Focus
- **Modernization**: Ongoing investment in IT systems, digital services, and data-driven decision-making
- **Infrastructure Growth**: Major capital projects to support rapid population growth, including water systems, transportation, and public safety facilities
- **World Cup 2026 Preparation**: Significant focus on hosting FIFA World Cup matches, driving investments in transportation, public safety, and event management
- **Workforce Development**: Emphasis on recruitment, retention, and employee development through the HR department’s strategic initiatives
- **Equity & Inclusion**: Programs aimed at equitable service delivery and workforce diversity

## Why Work Here
- **Mission-Driven Work**: Directly serve and impact a growing major U.S. city and its residents
- **Competitive Compensation**: Minimum entry pay of $18.00/hour for all regular employees; structured salary schedules with regular step increases
- **Comprehensive Benefits Package**: Medical, dental, vision, life insurance, disability, 457 deferred comp, wellness programs, and on-site health centers
- **Work-Life Balance**: 11 paid holidays per year, generous leave policies (sick, vacation, FMLA), and flexible schedules in many roles
- **Career Growth**: Tuition reimbursement, educational partnerships with local universities, and structured career pathways across multiple departments
- **Diverse Opportunities**: Roles ranging from engineering and IT to law enforcement, finance, water systems, and public administration
- **Stability**: Public sector employment with pension benefits (TMRS) and low turnover compared to private sector
- **Location**: Fort Worth offers a lower cost of living compared to other major Texas cities, with a vibrant cultural scene, strong economy, and no state income tax
- **Award-Winning Workplace**: Designated a "Best Place for Working Parents" (2026 award)

## Sources
1. [fortworthtexas.gov - Job Board](https://www.fortworthtexas.gov/job-board)
2. [fortworthtexas.gov - Careers Page](https://www.fortworthtexas.gov/departments/hr/careers)
3. [fortworthtexas.gov - Human Resources](https://www.fortworthtexas.gov/departments/hr)
4. [fortworthtexas.gov - Employee Benefits](https://www.fortworthtexas.gov/departments/hr/employees/benefits)
5. [fortworthtexas.gov - FY2026 Salary Schedule](https://www.fortworthtexas.gov/files/assets/public/v/1/hr/documents/admin/fy2026_salary_schedule_final_10.03.2025_web.pdf)

## Other roles at The City of Fort Worth

- [Consumer Health Specialist](https://feeny.ai/job/consumer-health-specialist-the-city-of-fort-worth-environmental-services-4r1x9ajjyg7w) — Environmental Services
- [Veterinarian](https://feeny.ai/job/veterinarian-the-city-of-fort-worth-code-compliance-nncv3mdw08wv) — Code Compliance
- [Sr. Land Agent](https://feeny.ai/job/sr-land-agent-the-city-of-fort-worth-development-services-wkvtcgzx92hv) — Development Services
- [Payroll Specialist](https://feeny.ai/job/payroll-specialist-the-city-of-fort-worth-fire-qzqp5wxxe32y) — Fire
- [Emergency Medical Technician (EMT) Trainee](https://feeny.ai/job/emergency-medical-technician-emt-trainee-the-city-of-fort-worth-fire-8e4tddp58p16) — Fire
- [Customer Solutions Analyst](https://feeny.ai/job/customer-solutions-analyst-the-city-of-fort-worth-environmental-services-7yqy8mx5jwb6) — Environmental Services
- [Food & Beverage Attendant](https://feeny.ai/job/food-beverage-attendant-the-city-of-fort-worth-park-recreation-haswk53a9y7v) — Park & Recreation
- [Sr. PeopleSoft Developer - ERP Support](https://feeny.ai/job/sr-peoplesoft-developer-erp-support-the-city-of-fort-worth-information-3e51t9wjcvxz) — Information Technology
- [Zoning Plans Examiner](https://feeny.ai/job/zoning-plans-examiner-the-city-of-fort-worth-development-services-07df8swpxszh) — Development Services
- [Recreation Programmer](https://feeny.ai/job/recreation-programmer-the-city-of-fort-worth-park-recreation-3r2p110jak3t) — Park & Recreation