--- title: 'Business Services Manager at Odyssey' canonical: 'https://feeny.ai/job/business-services-manager-odyssey-united-states-6gxab4y7c8ev' type: 'job' last_seen: '2026-09-04' --- # Business Services Manager at Odyssey - **Company:** Odyssey - **Location:** United States - **Compensation:** $60k–$80k - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-08-27 - **Last confirmed live:** 2026-09-04 - **Apply:** https://jobs.ashbyhq.com/odyssey/95b97c0b-0090-4fdb-91b3-8c7fa583bc12 ## Job description About Odyssey: K-12 education is one of the most consequential determinants of a child’s future — and many families have had limited ability to shape how and where their child learns. Education Savings Account (ESA) programs are changing that. One of the fastest-growing public education initiatives in the U.S., they give states the ability to put education funding directly in the hands of families, who can then choose the learning experiences that best fit their child — from schools and tutors to therapy, curriculum, and technology. But once these policies are signed into law, states face an enormous operational challenge. They must stand up entirely new programs, manage the secure and compliant flow of public funds, approve and monitor thousands of vendors, support families at scale, and prevent fraud — all while delivering a high-quality user experience. That’s where Odyssey comes in. We partner with state agencies to design, launch, and operate ESA and school chocie programs on their behalf. We provide the technology, program operations, vendor ecosystem, and family experience that make these programs actually work in the real world. Today, we operate across 10 states, and our platform powers programs serving 250,000+ students and over $2B in annual education funding — and we’re just getting started. Most recently, we launched the Texas Education Savings Account (EFA) program — the biggest day-one ESA launch in the country — which has already received nearly 200,000 applications. It’s the kind of moment that captures exactly what we’re building toward: programs that work at scale, from day one, when it matters most. We’re backed by respected investors, including a16z and Tusk Venture Partners, and we’re building the team that will take us to the next stage. Odyssey sits at the intersection of GovTech, EdTech, and FinTech. We are a public-sector operator, a technology company, and a program delivery partner all at once. The work we do is civic infrastructure — it determines whether families can access life-changing educational opportunities. ## WHY THIS WORK IS DIFFERENT We’re in the weeds with state partners, internally with our product teams, and turning ambiguous policy into real systems that families depend on. This means building a platform that meets each state’s configuration needs while being flexible enough to support all customers. We are not building be-spoke software! If you want a highly structured environment, this will feel uncomfortable. If you want ownership, speed, and problems that actually matter, you’ll feel right at home. About the Role: We’re looking for a strong people leader and operator to own performance, quality, and execution across our Business Services Operations functions, including Vendor, Verification, and School support workflows. In this role, you’ll be responsible for driving operational excellence, leading frontline teams, and ensuring we consistently meet company goals and customer experience standards. You’ll partner closely with Strategy, Growth, and Support leadership to translate business objectives into clear operational strategies, while using data and insights to continuously improve performance. This is a hands-on leadership role that balances people development, risk management, and process improvement in a fast-paced, mission-driven environment What You’ll Do: Performance & Strategy - Own Vendor, Verification, and School KPIs and SLAs, ensuring alignment with company expectations - Develop and execute Business Services Operation strategies in partnership with Strategy and Growth teams - Leverage performance data, reporting, and trends to drive insights, recommendations, and improvements - Ensure company goals and customer experience standards are consistently met across all Business Services Operation programs People Leadership & Enablement - Directly lead and develop Support Specialists through coaching, motivation, and ongoing performance support - Enable Support Specialists to deliver high-quality service across all support channels - Act as a key liaison between frontline support teams and Support leadership, ensuring clear communication and alignment Continuous Improvement & Operational Excellence - Partner closely with Support Managers to enhance processes, workflows, and operational efficiency Monitor Business Services Operation programs performance and proactively share feedback and insights with Support leadership - Champion a culture of continuous improvement, accountability, and operational rigor across the Support team About You: - A confident people leader who enjoys coaching, developing, and supporting frontline teams - Data-driven and comfortable owning performance metrics, KPIs, and SLAs - Calm, structured, and solutions-oriented, especially when handling escalations or operational risk - Collaborative and experienced partnering cross-functionally to execute strategy - Process-minded, with a passion for improving workflows and driving consistency - Clear and empathetic communicator who can navigate complex or high-stakes situations - Motivated by mission-driven work and improving outcomes for customers at scale Additional Details: - Applicants must be currently authorized to work in the United States on a full-time basis. - We believe that everyone at Odyssey should be compensated fairly. We set our salary bands based on compensation data from hundreds of companies at our stage. The salary range for this role is $60,000 - $80,000 depending on experience, interview performance and location. - Priority will be given to candidates who are based in the New York Tri-state area, Texas, Georgia, Louisiana, Iowa, Utah, or Wyoming - Odyssey benefits include Medical/Dental/Vision plan(s), health services, short term disability, unlimited PTO and more. Our Commitment to Equal Opportunity Employment: Odyssey is an equal opportunity employer. Reasonable accommodations are available upon request. ## About Odyssey ## Company Overview - **One-liner**: Odyssey provides an automated, end-to-end school choice platform that helps states administer Education Savings Accounts (ESAs) and microgrant programs, enabling families to fund and choose their own K-12 education. - **Entity Type**: Private (Series A) - **Headquarters**: New York, United States (with a secondary office in Indianapolis) - **Founded**: 2021 - **Founders**: Joseph Connor ## Core Business - Primary industry/industries: Edtech, Government Technology (GovTech) - Target customers: State government agencies, School Choice Organizations (SGOs), families (parents/guardians), and schools/service providers. - Mission or purpose statement: Empowering families by helping states administer education savings accounts and microgrant programs to ensure access to high-quality K-12 education for all students. ## Products & Services - **Odyssey Platform**: A turnkey, end-to-end software platform that automates the administration of school choice programs. This includes marketing, application processing, fund management, payment processing, and customer support. It connects families, schools, vendors, and state agencies. - **Odyssey for SGOs**: A dedicated tech layer for Scholarship Granting Organizations (SGOs) to manage donations, ensure IRS compliance, prevent fraud, and scale federal tax credit scholarship programs from contribution to student impact. ## Market Standing - **Valuation/Market Cap**: Not publicly available. - **Key Metric (Total Funding)**: $14.75 million across two rounds. - **Key Metric (Funding Distributed)**: Over $2 billion distributed to more than 200,000 students with clean audit results. - **Notable Investors/Partners**: a16z (Katherine Boyle), Tusk Venture Partners (Bradley Tusk). - **Growth Signals**: The company is experiencing rapid scaling. In the 2026-2027 school year, they project enabling **235,000 students** to access **more than $2 billion** in school choice funding (up from 80,000 students and $600 million). Headcount has grown **+65.9% year-over-year** to 50 employees. Job postings have increased **+1100% year-over-year**. ## Competitive Advantages - **First-Mover & End-to-End Solution**: Odyssey is described as the only provider in the country offering a fully automated, end-to-end school choice platform, creating a significant moat. - **Government & Compliance Expertise**: They have a proven track record of working with 10 states across different program types (vouchers, ESAs, tax credits) and have clean audit results, building deep trust and barriers to entry. - **Scale & Reliability**: The platform is built to handle hundreds of thousands of users simultaneously, managing complex workflows for donors, families, schools, and vendors. ## Strategic Focus - **Geographic Expansion**: Continuing to partner with more states to implement school choice programs. - **Product Development**: Deepening the platform's capabilities, particularly for SGOs to manage federal tax credit programs. - **Talent Acquisition**: Aggressively hiring across all departments (Engineering, Product, Finance, Support) to support rapid growth, with 12 active job postings. ## Why Work Here - **Mission-Driven Impact**: Employees have a direct and immediate impact on families and students' access to education. The work sits at the intersection of tech, government, and education. - **Rapid Growth Trajectory**: With a 65%+ headcount growth rate, massive funding distribution increases, and strong investor backing, the company offers significant opportunities for career advancement and ownership. - **Flexible Work Policy**: The company supports flexible remote working, with a hybrid model for some roles in New York and Indianapolis. - **Notable Perks**: $150 monthly education stipend, generous medical/dental/vision benefits, flexible time-off policy, and a $3,000 stipend for technology and WFH accessories. ## Sources 1. [withodyssey.com](https://www.withodyssey.com/en) 2. [LinkedIn](https://www.linkedin.com/company/withodyssey) 3. [Built In](https://builtin.com/company/odyssey-withodyssey) 4. [Breezy HR (Careers)](https://withodyssey.breezy.hr/) ## Other roles at Odyssey - [Full Stack Engineer](https://feeny.ai/job/full-stack-engineer-odyssey-new-york-nt2v5d8r30th) — New York, NY - [Program Support Manager](https://feeny.ai/job/program-support-manager-odyssey-united-states-kmc18t54pmjj) — United States - [Founding Security Engineer](https://feeny.ai/job/founding-security-engineer-odyssey-new-york-4fbe3jpk3d7b) — New York, NY - [Implementation Manager](https://feeny.ai/job/implementation-manager-odyssey-united-states-dwq4hdk68eqd) — United States - [Bi-lingual (English/Spanish) Support Specialist (US-Remote)](https://feeny.ai/job/bi-lingual-english-spanish-support-specialist-us-remote-odyssey-united-states-49z7vbj93tnd) — United States