---
title: 'Business Solution Representative at Viamericas'
canonical: 'https://feeny.ai/job/business-solution-representative-viamericas-tijuana-baja-8nqwm3b8p1ew'
type: 'job'
last_seen: '2026-09-07'
---

# Business Solution Representative at Viamericas

- **Company:** Viamericas
- **Location:** Tijuana Baja, CA
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-08-20
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.lever.co/viamericas/e43e77eb-6be7-46a8-ab20-85744682d777

## Job description

Viamericas is a #1 ranked and licensed money transmitter offering international money transfer, bill payment, check processing and a variety of other services at thousands of agent locations across the United States, and 287,885 locations in 95 countries.  At Viamericas, our ultimate objective is to help immigrants succeed and improve their lives by providing the highest quality financial services.  We are always seeking TOP TALENT – experienced individuals who embrace our core values of respect, integrity, empathy and creativity.

Position Summary: The Business Solutions Representative is responsible for developing and servicing a portfolio of clients (Agents) through telephone calls, generating a commercial relationship, which allows negotiations to increase shipping volume and profitability for Viamericas.

Duties and Responsabilities

- Deliver excellent customer service and provide effective solutions through both inbound and outbound calls.
- Conduct and document regular telephone outreach across the assigned territory.
- Monitor pricing and report on trends or discrepancies.
- Follow up with inactive agencies.
- Develop and implement business plans to support regional goals.
- Identify and prospect new business opportunities within the assigned territory of Vietnam.
- Prepare and submit reports on competitor activity.
- Provide support and assistance to sales field staff as needed.
- Oversee the full onboarding and installation process for new agencies.
- Support and develop new agents to ensure operational readiness.
- Maintain and increase transaction volume within the assigned territory of Vietnam.
- Ensure sustained and growing profitability of transactions in the territory of Vietnam.
- Grow and manage the portfolio of assigned agencies.
- Track, follow up, and resolve issues reported by agents and field staff.
- Maintain full availability to respond to operational and business needs.
- Collaborate effectively in a team environment to achieve common objectives.
- Periodically visits key accounts, to support with POS marketing material, pricing, FX rates, and all tools needed to growth the business.
- Periodically visits decliners agents to support with all tools needed to recoup the transaction and growth the business.

## Qualifications

- Fully bilingual in English and Spanish.
- Needs to have US passport, as travel outside the country is required.
- 2–4 years of experience in customer service, inside sales, account management, or business development.
- Understanding of the sales cycle, with the ability to close deals.
- Exceptional verbal and written communication skills with a high level of confidence.
- Creative thinker and must have the ability to solve critical problems.
- Ability to multitask and manage business conflicts.
- Ability to analyze the market and target potential customers.
- Strong internet research skills.
- Excellent presentation skills, verbal and written communication skills, and interpersonal skills.
- Very organized and attentive to details. Disciplined and dedicated.
- Strong ability to track multiple initiatives and meet deadlines efficiently.
- Ability to handle a fast-paced environment and challenging workload.
- Highly motivated with a strong desire for success.
- Based on experience and judgment to plan and achieve goals.
- Desire to be successful, competitive, optimistic, persuasive, upright.
- Approaches work with a consistently positive attitude and proactive mindset.
- Strong customer service skills and a commitment to providing timely, effective solutions.
- Must be an expert in handling CRM software and other common computer programs such as Power Point, MS Word, Outlook, and MS Excel.
- Goal-oriented and committed to achieving team and individual targets.
- Must be adaptable, professional, courteous, and motivated, and must function well individually or as a member of a team.

Working Conditions

- General office working conditions with a hybrid work schedule. Some travel (foreign and domestic) is required.

## About Viamericas

## Company Overview
- **One-liner**: Viamericas is a licensed money transmitter offering international money transfer, bill payment, check processing, and mobile top-up services through thousands of U.S. agent locations and a global network of over 100,000 payout points in more than 80 countries.
- **Entity Type**: Private (no public funding rounds disclosed; appears bootstrapped or self-funded since 2000)
- **Headquarters**: Coral Gables, Florida, United States
- **Founded**: 2000
- **Founders**: Joseph Argilagos (Co‑Founder and Chairman of the Board)

## Core Business
- **Primary industries**: Financial services / international remittances / payment processing
- **Target customers**: B2C (individuals sending money to family and friends abroad) and B2B (agent locations, partners using the Vianex API platform)
- **Mission or purpose**: “Connecting the world through money transfer” – helping families achieve their financial goals by providing affordable, reliable international payment services.

## Products & Services
- **Viamericas (Agent Network)**: In‑person money transfer, bill payment, check processing, and mobile top‑up available at thousands of agent locations across the United States and over 100,000 payout locations in Latin America, Africa, India, the Philippines, and other countries.
- **Vianex (Digital Platform)**: Online and mobile app allowing customers to send money 24/7 from the U.S. to numerous countries; includes secure login, transaction history, and rate locks.
- **Vianex APIs**: A full set of APIs that enable partners to integrate directly into Viamericas’ network for remittance, bill pay, mobile top‑up, compliance, and more.
- **ViaUniversity**: Online training platform for agents and employees covering FinCEN compliance, OFAC and KYC checks, and general payment services education.

## Market Standing
- **Valuation / Market Cap**: Not disclosed (private company)
- **Key Metrics**:
  - Ranked **#1 remittance provider** by the Inter‑American Dialogue (source: corporate website)
  - **$600 billion** global remittance industry (referenced on site, not Viamericas’ revenue)
  - **100,000+ payout points** in 80+ countries
  - **Thousands of send agents** across all 50 U.S. states and Washington, D.C.
- **Notable Investors / Partners**: Not publicly listed; the company has grown organically and is not known to have taken venture capital.
- **Growth Signals**:
  - Expanding presence into Canada, Southeast Asia, and Africa
  - Operations centers in Mexico, Colombia, and the Philippines
  - Active hiring across multiple departments (Technology, Operations, Marketing, etc.)

## Competitive Advantages
- **Extensive payout network**: Over 100,000 locations in 80+ countries, with strong density in Latin America, Africa, India, and the Philippines.
- **One‑stop shop**: Combines money transfer, bill pay, check processing, and mobile top‑up in a single platform (both retail and digital).
- **Compliance expertise**: In‑house regulatory team with deep knowledge of anti‑money laundering (AML) laws, OFAC sanctions, and state licensing – the company handles compliance training and tools for its agent network.
- **API‑first approach**: The Vianex API set allows quick integration for partners, lowering the barrier to access Viamericas’ established network.

## Strategic Focus
- **Digital transformation**: Accelerating adoption of the Vianex online/mobile channel and expanding API partnerships to reach new customer segments.
- **Global expansion**: Penetrating new geographies, particularly in Africa, Asia, and Canada, while deepening coverage in core Latin American markets.
- **Regulatory leadership**: Maintaining best‑in‑class compliance to sustain trust and enable faster entry into new jurisdictions.
- **Talent development**: Investing in internal training (ViaUniversity) and promoting from within (e.g., CTO Esteban Bernal started as a DBA).

## Why Work Here
- **Culture**: Described by employees as a “huge family” that supports and encourages growth. (Source: careers page quote)
- **Work policy**: Mix of on‑site, hybrid, and remote roles depending on location and function (e.g., Infrastructure Intern in Medellin is on‑site; Senior Marketing Data Analyst in Tijuana is hybrid; Senior Software Developer in Medellin is hybrid).
- **Global offices**: Coral Gables (HQ), Los Angeles, Tijuana (Mexico), Medellin (Colombia), Manila (Philippines).
- **Career growth**: Proven track record of internal promotions – the CTO rose from Database Administrator through IT Manager to Vice President and ultimately CTO.
- **Training**: ViaUniversity provides ongoing compliance and professional development courses.
- **Hiring transparency**: Company uses AI tools to assist with resume screening but states that final hiring decisions are made by humans.

## Sources
1. [corporate.viamericas.com](https://corporate.viamericas.com/)
2. [corporate.viamericas.com/careers/](https://corporate.viamericas.com/careers/)
3. [corporate.viamericas.com/about/](https://corporate.viamericas.com/about/)
4. [corporate.viamericas.com/management/](https://corporate.viamericas.com/management/)
5. [jobs.lever.co/viamericas](https://jobs.lever.co/viamericas)

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