--- title: 'Business Support Analyst (CIC) at Prominent Edge LLC' canonical: 'https://feeny.ai/job/business-support-analyst-cic-prominent-edge-llc-gaithersburg-thz3e5dqf671' type: 'job' last_seen: '2026-09-12' --- # Business Support Analyst (CIC) at Prominent Edge LLC - **Company:** Prominent Edge LLC - **Location:** Gaithersburg, MD - **Compensation:** $56k–$58k - **Employment:** full-time - **Work type:** onsite - **Posted:** 2025-03-27 - **Last confirmed live:** 2026-09-12 - **Apply:** https://jobs.lever.co/prominentedge/6dcf6027-0de9-4c1b-8aa6-9e77f4ebb56e ## Job description We are looking for a Business Support Analyst with financial application knowledge for Tier I Help Desk in Gaithersburg, MD to join our team at Prominent Edge. We are a small, stable, growing company that believes in doing things right. This role serves as the customer-facing, single point to assist end users of all skill levels over the phone, in person, or by using other assistance technologies to address a wide variety of questions concerning financial and administrative applications as well as to follow up to ensure customer satisfaction. ## Minimum Qualifications - Demonstrated progressive experience in a service desk/help desk environment supporting financial and administrative applications. - Experienced working in a team-oriented, collaborative environment. - Excellent customer service, verbal, and written communication skills. Proven ability to follow written and verbal instructions. - Ability to deal with problems involving few concrete variables in standardized situations. Proven ability to resolve problems quickly using sound judgement. - Proficient understanding of general accounting principles. - Proficient in Microsoft technologies, including Word, Excel, PowerPoint, Outlook, and Teams as well as with Adobe and with Internet browsers. - Proven ability to prioritize multiple tasks in a fast-paced environment. - Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills. - Demonstrated strong documentation skills. - Ability to absorb and retain information quickly with a demonstrated ability to conduct research on a wide range of computing issues. Proven analytical and problem-solving abilities. ## Minimum Education - Associate’s degree with one year of responsible experience working with financial and administrative application experience, or equivalent to two years of coursework from an accredited college or university and one year of responsible experience working with financial and administrative application experience or relevant experience as determined by the COR on a case-by-case basis. W2 Benefits - 3 weeks paid time off per year + 10 Holidays - Six percent 401(k) matching, vested immediately - We offer comprehensive health care plan(s) with nationwide coverage for you and your family - This organization participates in E-Verify ## About Prominent Edge LLC ## Company Overview - **One-liner**: Prominent Edge is a US-based, minority-owned small business that delivers custom web, mobile, geospatial, DevOps, and AI/data analytics solutions to government and commercial clients. - **Entity Type**: Private (bootstrapped, no outside investment) - **Headquarters**: Centreville, Virginia, United States (also offices in Nokesville, VA) - **Founded**: 2014 - **Founders**: Syrus Mesdaghi (co-founder and former CEO, departed April 2026) ## Core Business - **Primary industry**: Software Development & IT Consulting (Web & Mobile, DevOps, Geospatial, AI/Data Analytics, UX Design) - **Target customers**: B2B – US Government agencies (public safety, civilian, defense & intelligence) and commercial enterprises (product companies, gaming, system integrators) - **Mission statement**: “To provide our customers with superior technical solutions that enable them to transform complexity into clarity.” ## Products & Services - **Full Software Life Cycle Services**: Design, development, maintenance, and support across engineering, DevOps, design, and data science. - **Web & Mobile Development**: Custom applications for modern platforms. - **DevOps & Automation**: CI/CD pipelines, infrastructure as code, cloud automation. - **Geospatial Solutions**: Advanced GIS and remote sensing capabilities (e.g., real-time visualization of James Webb Telescope data). - **AI & Data Analytics**: Machine learning pipelines, object detection, data visualization. - **UX Design**: User experience research and interface design. - **Team Augmentation**: Staffing and hand-off services for client teams. ## Market Standing - **Valuation/Market Cap**: Not disclosed (privately held, no outside investment) - **Key Metric**: Total funding – $0 (bootstrapped); Revenue – not publicly available - **Notable Investors/Partners**: None (no outside investment); certified under GSA MAS (General Services Administration Multiple Award Schedule) for government contracts. - **Growth Signals**: - Maintains ISO 27001, ISO 9001, and CMMI Dev Level 3 certifications. - Key projects include StatEngine (real-time public safety analytics platform) and NASA’s James Webb Telescope data visualization. - Employee count of ~16 (as of 2026) with a slight year-over-year decline (-5.3%). - Active job postings for Director of R&D, Full Stack Engineer with TS/SCI clearance, and Business Support Analyst. ## Competitive Advantages - **Dual market focus**: Serves both government (with required clearances and certifications) and commercial clients. - **Certifications**: ISO 27001 (security), ISO 9001 (quality), and CMMI Dev Level 3 – rare for a small firm. - **US-based & minority-owned**: SBA 8(a) certified, giving preference for federal contracts. - **Deep technical breadth**: Covers full stack, geospatial, AI, and DevOps – not just a niche shop. - **Bootstrapped stability**: No outside investors means no pressure to scale quickly, allowing focus on culture and quality. ## Strategic Focus - **Current priorities**: Expanding R&D capabilities (hiring Director of R&D) and scaling government business with cleared personnel. - **Direction**: Continue to differentiate through geospatial intelligence and AI/ML solutions, while maintaining a remote-first, employee-centric culture. ## Why Work Here - **Remote-first culture**: Fully remote roles available (e.g., Full Stack Software Engineer with TS/SCI clearance), with some hybrid/on-site options in the DC area. - **Benefits**: Comprehensive PPO/PSO healthcare, 6% 401k match (immediately vested), education & training allowance, generous PTO, top-of-the-line tools, and fully compensated overtime (no free extra work). - **Culture**: Employee reviews rate 4.1/5.0 overall, with compensation (4.5) and culture (4.3) as top strengths. Emphasis on work-life balance (3.9) and continuous learning. - **Team**: Small, agile team of ~16 people; direct exposure to senior leadership and diverse projects. - **Note**: The CEO/co-founder departed in April 2026; the company is now led by Maribel Soto (VP of Growth) and other executives. ## Sources 1. [prominentedge.com](https://prominentedge.com/) – Homepage service offerings and certifications. 2. [prominentedge.com](https://prominentedge.com/about.html) – About page (mission, history, leadership, SBA 8(a) status). 3. [prominentedge.com](https://prominentedge.com/careers) – Careers page (benefits, remote-first, perks). 4. [jobs.lever.co](https://jobs.lever.co/prominentedge) – Active job postings and locations. 5. [linkedin.com](https://www.linkedin.com/company/prominent-edge) – LinkedIn company page (employee count, departures, reviews, office locations, salary ranges). ## Other roles at Prominent Edge LLC - [Director of R&D](https://feeny.ai/job/director-of-r-d-prominent-edge-llc-washington-jc5p9nbmzwha) — Washington, DC - [Full Stack Software Engineer with TS/SCI clearance](https://feeny.ai/job/full-stack-software-engineer-with-ts-sci-clearance-prominent-edge-llc-united-x25yybn9sywp) — United States - [Help Desk/ Windows Support](https://feeny.ai/job/help-desk-windows-support-prominent-edge-llc-gaithersburg-fqwmca4mr80a) — Gaithersburg, MD