---
title: 'Business Support Analyst (Helpdesk & IT) at Skydropx - Frenet'
canonical: 'https://feeny.ai/job/business-support-analyst-helpdesk-it-skydropx-frenet-curitiba-g7gre9e51xkk'
type: 'job'
last_seen: '2026-10-14'
---

# Business Support Analyst (Helpdesk & IT) at Skydropx - Frenet

- **Company:** Skydropx - Frenet
- **Location:** Curitiba, Brazil
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-09
- **Last confirmed live:** 2026-10-14
- **Apply:** https://jobs.ashbyhq.com/skydropx/0216d992-1247-4746-aca3-f0af88e50fd0

## Job description

Responsabilidades e atribuições:

- Atuar como ponto de contato para usuários e colaboradores, oferecendo suporte técnico e garantindo soluções ágeis para solicitações, dúvidas e incidentes.
- Montar, preparar, configurar, formatar e reparar computadores corporativos, garantindo seu funcionamento adequado.
- Administrar o Google Admin e gerenciar usuários, acessos e configurações do ambiente corporativo.
- Implementar e manter medidas de segurança em ambientes Windows, incluindo configurações de hardening, com conhecimentos em Linux como diferencial.
- Criar e executar scripts em PowerShell e Bash para automatizar tarefas de suporte técnico e administração de sistemas.
- Instalar, configurar e manter softwares corporativos, incluindo antivírus e ferramentas utilizadas pela empresa.
- Prestar suporte técnico remoto por meio de ferramentas de acesso remoto, atendendo equipes distribuídas.
- Gerenciar equipamentos e controlar todo o processo de envio, incluindo preparação, etiquetagem, despacho e rastreamento.
- Administrar e gerenciar processos, registros e informações operacionais no Odoo.
- Documentar procedimentos técnicos e padronizar configurações e ambientes de TI.
- Facilitar a comunicação e a colaboração entre equipes, apoiando a disponibilização de recursos, ferramentas e serviços necessários.
- Identificar oportunidades de melhoria e automação, contribuindo para a otimização dos processos internos.
- Organizar e manter atualizados documentos, registros e relatórios relacionados às atividades de suporte e administração de TI.

Requisitos:

- Ensino superior completo ou em andamento.
- Experiência prévia em áreas de atendimento, suporte, recursos humanos, administrativo ou funções similares.
- Boa comunicação oral e escrita em português (inglês ou espanhol será considerado diferencial).
- Capacidade de organização, atenção a detalhes e gestão de múltiplas demandas.
- Perfil colaborativo, orientado a soluções e com foco em experiência do usuário/cliente.
- Conhecimento intermediário em ferramentas digitais e pacote Office/Google Workspace.
- Ter trabalhado em startups ou empresas de tecnologia em crescimento.

Sobre a vaga:

- Modelo de trabalho: 100% presencial
- Aldeia Coworking - Estação: https://maps.app.goo.gl/7DnF6SMoyiT1Wr53A
- Local: Curitiba
- Ambiente internacional.
- Tipo de contrato: Tempo integral - CLT

## About Skydropx - Frenet

## Company Overview
- **One-liner**: Skydropx is a logistics management platform that automates shipping for e-commerce and retail businesses, connecting them with multiple carriers and managing the entire shipping journey.
- **Entity Type**: Private (Y Combinator S18, raised $27M total funding)
- **Headquarters**: Monterrey, Nuevo León, Mexico
- **Founded**: 2014 (Skydropx); Frenet founded in 2015, acquired by Skydropx in 2025
- **Founders**: Tavo Zambrano (Co-Founder & CEO), Armando Solbes (Co-Founder & CFO)

## Core Business
- Primary industry: Logistics technology / Supply chain management
- Target customers: B2B – small, medium, and large e-commerce companies, retailers, and marketplaces
- Mission: To enable companies to own the entire experience from shopping cart to delivery, simplifying logistics for businesses of all sizes

## Products & Services
- **Skydropx Platform (SaaS)**: A unified logistics management system that allows businesses to select carriers, buy/print shipping labels, track shipments, estimate drop-off times, and handle returns. Features an “AI Dispatch” engine for intelligent carrier selection. Integrates with online stores and marketplaces.
- **Frenet Platform (SaaS)**: A platform focused on larger companies in Brazil, enabling freight cost comparison across multiple carriers and centralized freight management. Acquired by Skydropx in 2025 for $5.2M.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total funding raised – $27M to date (as of 2025). Acquired Frenet for $5.2M.
- **Notable Investors/Partners**: Y Combinator, Sierra Ventures, FJ Labs, Variv Capital, Dynamo
- **Growth Signals**: 
  - Team size reported as 320 on Y Combinator profile and 427 total employees on Built In (latest figure).
  - Acquisition of Frenet expands presence into Brazil, adding over 45K e-commerce clients.
  - Plans to cross-pollinate features: bring Skydropx’s SMB tools to Brazil and Frenet’s large-client capabilities to Mexico.

## Competitive Advantages
- **Unified carrier network**: Integrates with 30+ carriers in a single platform, simplifying shipping for merchants.
- **AI-powered dispatch**: Uses machine learning to recommend optimal carrier for each shipment based on cost, speed, and reliability.
- **Cross-border expertise**: Strong presence in Mexico and now expanding into Brazil through acquisition, offering a pan-Latin American logistics solution.
- **Y Combinator backing**: Validated by one of the world’s top startup accelerators, signaling strong product-market fit.

## Strategic Focus
- **Geographic expansion**: Deepening presence in Brazil while strengthening the Mexican market.
- **Product convergence**: Blending the best features of Skydropx (for SMBs) and Frenet (for large enterprises) to serve all customer segments across both countries.
- **Continued automation**: Enhancing AI and machine learning capabilities to further streamline shipping decisions and reduce manual work for clients.

## Why Work Here
- **Fast-growing startup**: Backed by top-tier investors and on a trajectory of rapid expansion, offering career growth opportunities in engineering, product, sales, and operations.
- **Engineering culture**: Head of Engineering and strong software development team (115+ people on The Org) focused on building scalable logistics infrastructure.
- **On-site workspace**: Employees work from physical offices in Monterrey; typical time on-site is full-time (Built In reports “OnSite Workspace”).
- **Impactful mission**: Solving real logistics friction for thousands of businesses across Latin America, with direct visibility into how your work affects customers.
- **Diverse team**: Roles span engineering, product, sales, marketing, customer success, and operations – a chance to wear multiple hats in a growing company.

## Sources
1. [ycombinator.com](https://www.ycombinator.com/companies/skydropx) – Y Combinator company profile (team size, founders, funding, batch)
2. [latamlist.com](https://latamlist.com/skydropx-acquires-frenet-for-5-2m/) – Acquisition details and total funding
3. [theorg.com](https://theorg.com/org/skydropx) – Org chart, team sizes, office locations
4. [builtin.com](https://builtin.com/company/skydropx-latam) – Employee count (427), year founded, office policy

## Other roles at Skydropx - Frenet

- [Analista de Parcerias](https://feeny.ai/job/analista-de-parcerias-skydropx-frenet-curitiba-3k6zpp67sabh) — Curitiba, Brazil
- [Desarrollador de Automatizaciones Jr](https://feeny.ai/job/desarrollador-de-automatizaciones-jr-skydropx-frenet-bogota-qb898y761x52) — Bogotá, Colombia
- [Analista de Atendimento ao Cliente](https://feeny.ai/job/analista-de-atendimento-ao-cliente-skydropx-frenet-curitiba-cfbenfcq4tcw) — Curitiba, Brazil
- [Desenvolvedor de Automações Jr](https://feeny.ai/job/desenvolvedor-de-automacoes-jr-skydropx-frenet-curitiba-p8qsaphtw2rn) — Curitiba, Brazil
- [Especialista em Customer Engagement](https://feeny.ai/job/especialista-em-customer-engagement-skydropx-frenet-curitiba-0pw9pjqaq3ds) — Curitiba, Brazil
- [Senior Software Engineer (Ruby on Rails & .NET)](https://feeny.ai/job/senior-software-engineer-ruby-on-rails-net-skydropx-frenet-colombia-gnknbvyfrmhz) — Colombia
- [Recrutador(a)](https://feeny.ai/job/recrutador-a-skydropx-frenet-curitiba-mez7frymvkav) — Curitiba, Brazil
- [QA Automation Engineer](https://feeny.ai/job/qa-automation-engineer-skydropx-frenet-brazil-nc61sd355nbg) — Brazil
- [Business Support Analyst](https://feeny.ai/job/business-support-analyst-skydropx-frenet-curitiba-gsmyyg71nnce) — Curitiba, Brazil
- [People Services Jr](https://feeny.ai/job/people-services-jr-skydropx-frenet-bogota-zmn5rcyv1abd) — Bogotá, Colombia