---
title: 'Business Support Coordinator (Executive Assistant - 12 month fixed term) at Xero'
canonical: 'https://feeny.ai/job/business-support-coordinator-executive-assistant-12-month-fixed-term-xero-sx7a8p3yvp8m'
type: 'job'
last_seen: '2026-09-19'
---

# Business Support Coordinator (Executive Assistant - 12 month fixed term) at Xero

- **Company:** [Xero](https://feeny.ai/companies/xero)
- **Location:** Auckland, New Zealand
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-09
- **Last confirmed live:** 2026-09-19
- **Apply:** https://jobs.ashbyhq.com/xero/62b6eafd-47de-4fe3-b0b4-13c9feb1628a

## Job description

Our Purpose At Xero, we’re here to help supercharge small businesses. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world.

## How you’ll make an impact

As Business Support Coordinator, you will be a key player in helping make everyday life here at Xero tick.

Finding comfort working in an ever-changing and fast-paced environment, with more than strong admin skills to offer, your ability to communicate effectively and think proactively will be second to none. You are the kind of person that is always one step ahead, planning and prioritising constantly as you go.

You will provide exceptional administrative support to the Executive General Managers and Senior Leaders within that business area. A key part of this role is the coordination and orchestration of all work across the domains. You will work closely with other Business Support Coordinators, Operations Managers, senior leaders and wider teams to reduce friction within our processes to ensure everything runs smoothly. You will identify opportunities for improvement and help to deliver those improvements. And ensure the team is well supported, ensuring the smooth management of daily operations.

## What you'll do

- Provide administrative support to senior leaders, including diary management, travel bookings, expense claims, and meeting coordination
- Coordinate the XLT annual events calendar with the operations support team and assist with planning as needed
- Build strong working relationships across your group, the wider business, and the admin community
- Raise and track purchase orders, manage contracts, and support payment processes where relevant
- Organise and support leadership events, meetings, workshops, and ensure timely distribution of materials
- Collaborate with EAs to support wider team events (e.g. All Hands, AMAs, offsites, roadshows, Board & Committee Meetings, AGM)
- Support onboarding for new starters
- Liaise between the EGM team and wider business to coordinate diaries, events, and resources
- Champion global ways of working and effective team communication

## What you'll bring with you

- Proven experience supporting senior leaders in a fast-paced, global environment, with strong judgement and discretion
- Highly organised, proactive, and detail-focused, with the ability to manage competing priorities and work independently
- Strong relationship builder with excellent communication skills and confidence working across all levels and time zones
- Comfortable working behind the scenes to support others, anticipate needs, and ensure seamless delivery
- A flexible, can-do attitude with a continuous improvement mindset and willingness to pitch in wherever needed

## About Xero

## Company Overview
- **One-liner**: Xero provides cloud-based accounting and financial management software for small businesses, serving over 4.9 million customers worldwide.
- **Entity Type**: Public (ASX: XRO, S&P/ASX 200 component)
- **Headquarters**: Wellington, New Zealand
- **Founded**: July 6, 2006
- **Founders**: Rod Drury, Hamish Edwards

## Core Business
- **Primary industry**: Cloud accounting software (SaaS)
- **Target customers**: Small businesses, accountants, and bookkeepers (B2B)
- **Mission**: To make life better for small businesses globally by automating routine tasks and delivering actionable insights.

## Products & Services
- **Xero Accounting Software**: Cloud-based platform for invoicing, bank reconciliation, expense tracking, payroll, and financial reporting. Sold by subscription (Starter, Standard, Premium tiers).
- **JAX – AI Finance Partner**: An AI-powered assistant integrated into Xero that automates routine tasks and provides insights to help businesses grow.
- **Xero Ecosystem**: Over 1,000 third-party app integrations via the Xero App Store, covering payments, inventory, CRM, and more.
- **Xero for Nonprofits**: Discounted subscriptions (25% off) for eligible nonprofit and community organisations.
- **Xero for Purpose**: Social impact initiatives including financial literacy programmes (Unlock Your Numbers), sustainability tools (Sumday carbon app), and the Xero Beautiful Business Fund (NZ$750,000+ in funding annually).

## Market Standing
- **Valuation/Market Cap**: Not disclosed in provided sources (publicly traded with market cap available on ASX; latest data not included in search results).
- **Key Metric**: Annual Revenue NZ$2.103 billion (FY2025); Net income NZ$227.8 million (FY2025).
- **Notable Investors/Partners**: Board Chair David Thodey; CEO Sukhinder Singh Cassidy. In June 2025, Xero announced an agreement to acquire Melio, a New York-based payments provider, for $2.5 billion.
- **Growth Signals**: Achieved Rule of 40 outcomes of 41.0% (May 2024) and 43.9% (Nov 2024). Customer base grew to 4.9 million. Headcount of 4,610 employees (2025). Expanding globally with offices in New Zealand, Australia, UK, US, Canada, South Africa, and Singapore.

## Competitive Advantages
- **Market leader** in cloud accounting across New Zealand, Australia, and the UK.
- **AI-first approach** with JAX, embedded directly into the core product to reduce manual work.
- **Extensive integration ecosystem** (1,000+ apps) creating high switching costs for customers.
- **Strong brand trust** built over 19 years with a focus on small business success.

## Strategic Focus
- **AI and automation**: Deepening AI capabilities (JAX) to deliver predictive insights and automate finance workflows.
- **Payments expansion**: Acquisition of Melio to strengthen payments capabilities for small businesses.
- **Sustainability**: Reducing carbon emissions (72% reduction in scope 1 & 2), offering free carbon accounting tools, and supporting small business sustainability.
- **Social impact**: Scaling programmes like the Beautiful Business Fund and financial literacy initiatives.

## Why Work Here
- **Culture**: Values-driven, human-centric organisation with a focus on making a tangible impact on small businesses globally.
- **Flexibility**: Emphasises a flexible environment and time for what matters most (remote/hybrid policy not explicitly stated but implied).
- **Perks & benefits**:
  - One paid day off per year for volunteering (Community Connect programme).
  - Free access to Sumday carbon accounting app for employees.
  - Financial literacy resources and mentorship programmes.
- **Engineering & innovation**: Dedicated Engineering and Data & AI teams (open roles visible on careers page). Global collaboration across 7+ countries.
- **Diversity & inclusion**: Indigenous inclusion initiatives (te ao Māori in NZ, Reconciliation Action Plan in Australia), support for Indigenous communities.
- **Sustainability focus**: Employees can contribute to environmental goals through company-wide initiatives.

## Sources
1. [Wikipedia – Xero](https://en.wikipedia.org/wiki/Xero)
2. [Xero About Page](https://www.xero.com/au/about/)
3. [Xero Careers – Inside Xero](https://careers.xero.com/inside-xero/)
4. [Xero Careers – Teams](https://careers.xero.com/)
5. [Xero Homepage](https://www.xero.com/)

## Other roles at Xero

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- [Marketing Manager, North America](https://feeny.ai/job/marketing-manager-north-america-xero-denver-e5306hbahke3) — Denver, CO
- [Lead Engineer (Accounting Core Team)](https://feeny.ai/job/lead-engineer-accounting-core-team-xero-vancouver-166dm2s9yxbk) — Vancouver, Canada
- [Senior/Applied Scientist - AI Products](https://feeny.ai/job/senior-applied-scientist-ai-products-xero-melbourne-kwwa3xcj3n0r) — Melbourne, Australia
- [Senior Account Executive](https://feeny.ai/job/senior-account-executive-xero-san-mateo-m0t8f26txf5q) — San Mateo, CA
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