--- title: 'Business Systems Analyst II at Makpar' canonical: 'https://feeny.ai/job/business-systems-analyst-ii-makpar-united-states-0c7yhmpmy7m2' type: 'job' last_seen: '2026-09-09' --- # Business Systems Analyst II at Makpar - **Company:** Makpar - **Location:** United States - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-08-07 - **Last confirmed live:** 2026-09-09 - **Apply:** https://jobs.lever.co/makpar/c0a10d56-40ce-4186-906a-93ec14474afa ## Job description Who we are: Makpar is a comprehensive professional and technical solutions provider for the Federal government. We combine functional and technical expertise in cloud engineering, data management, cybersecurity and emerging technologies to deliver mission success. We build the right IT solution for government clients by partnering with them to understand their WHAT, WHY, and HOW. Using our signature consulting methodology that we call “The Makpar Way,” we help agencies navigate the ongoing changes in the Federal technology landscape. We succeed where others fail because of our connected and engaged workforce are dedicated to delivering success for our clients and the American people. Our Mission: We solve complex problems for the Federal government to accelerate access to citizen services. When it comes to excellence, we deliver. Learn more about our employer brand at makpar.com/careers. Position Overview The Business Systems Analyst II will support requirements development and documentation for ICAM system enhancements. The analyst will work with federal product owners, technical teams, support personnel, and ICAM stakeholders to translate business needs into clear user stories, acceptance criteria, process documentation, and implementation-ready requirements. Depending on the assigned workstream, the role may also provide Tier 1 customer support. In that capacity, the analyst will monitor support channels, acknowledge issues within 15 minutes of discovery, identify a solution or appropriate path forward within four hours, maintain knowledge base content, and coordinate escalations to engineering teams. Key Responsibilities: - Gather, analyze, document, and refine business and system requirements. - Work with federal product owners and technical teams to clarify requested system enhancements. - Write and maintain Agile user stories with clear acceptance criteria. - Document functional requirements, business rules, workflows, dependencies, assumptions, and constraints. - Participate in backlog refinement, sprint planning, daily standups, demonstrations, and retrospectives. - Support development and testing teams by clarifying requirements and expected behavior. - Help coordinate User Acceptance Testing and document customer feedback. - Develop and maintain SOPs, workflow diagrams, knowledge base articles, user guidance, and training content. - Track requirements, decisions, action items, risks, issues, and change requests. - Support communication between business stakeholders, federal leads, engineers, testers, and support teams. - When assigned to Customer Support, monitor multiple communication channels for user requests. - Acknowledge customer contacts within 15 minutes of discovery. - Investigate and identify a solution, workaround, escalation path, or expected resolution method within four hours. - Provide Tier 1 assistance for ICAM applications and services. - Escalate technical defects or infrastructure issues to Tier 2 or Tier 3 personnel. - Maintain and improve ServiceNow procedures and knowledge base content. Required Qualifications: - Experience gathering and documenting software or systems requirements. - Experience writing Agile user stories and acceptance criteria. - Experience participating in Scrum or comparable Agile ceremonies. - Ability to translate business needs into clear, testable requirements. - Experience documenting workflows, processes, business rules, or system behavior. - Experience collaborating with product owners, developers, testers, and business stakeholders. - Experience providing technical customer support or coordinating the resolution of user issues. - Experience creating or maintaining knowledge base articles, SOPs, or user documentation. - Ability to manage time-sensitive customer communications and escalations. - Ability to obtain and maintain favorable DHS EOD, suitability, and required system access. Preferred Qualifications: - Prior DHS or other federal civilian business analysis experience. - Experience supporting ICAM, IAM, access management, SSO, PIV, PKI, PAM, account-management, or cybersecurity systems. - Experience with Jira, Confluence, ServiceNow, SharePoint, Microsoft Teams, or Visio. - Experience supporting a federal service desk or mission-system customer support function. - Experience coordinating UAT. - Experience with Section 508, privacy, security, or audit-related requirements. - Experience supporting technical teams working in two-week sprint cycles. Benefits: At Makpar Corporation we understand that we all need to balance work and life – that is why we have a great benefits package, excellent training and career development opportunities, flexible work schedules along with a generous compensation package. At Makpar, we believe in keeping our employees happy, healthy and engaged. We pride ourselves in providing outstanding benefits, creating environments where employees are encouraged to be themselves, collaborate, and be inquisitive in order to achieve goals. Start your career today and be a part of something meaningful! Makpar is an Equal Opportunity Employer. ## About Makpar ## Company Overview - **One-liner**: Makpar is a family-owned professional and technical solutions provider delivering IT infrastructure, cybersecurity, and data management services to the U.S. federal government. - **Entity Type**: Private (family-owned, bootstrapped) - **Headquarters**: Remote-first, United States - **Founded**: 2008 - **Founders**: Mushtaq Khan and Seema Khan ## Core Business - **Primary industry**: Federal IT consulting, cybersecurity, data management, application development - **Target customers**: U.S. federal government agencies (B2G) - **Mission/purpose**: "Deliver mission success" by building secure, resilient IT solutions that accelerate citizens’ access to services. ## Products & Services - **Federal IT Infrastructure & Modernization**: End-to-end consulting covering data management, cybersecurity, and application development using the proprietary “Makpar Way” methodology. - **Identity & Access Management (IAM)**: Led development of one of the largest external user verification systems in the federal government (30M+ users, scaling to 120M). - **Security Consulting**: Builds security into every delivery, leveraging deep experience in citizen-facing identity access management and certifications (ISO 27001, CMMI). - **Procurement & Partner Support**: In-house BPA and procurement office to help partners win and execute federal contracts. ## Market Standing - **Valuation/Market Cap**: Not disclosed (private, family-owned) - **Key Metric**: 100+ employees; multiple appearances on Inc. 5000 list of fastest-growing companies in America and Washington Technology Fast 50. - **Notable Investors/Partners**: No external investors; partners include federal agencies (e.g., IRS) and small business subcontractors. - **Growth Signals**: Consistent year-over-year growth (Inc. 5000 multiple years), expanding headcount, award-winning culture (Great Place to Work, 2025 Remote Top Workplaces). ## Competitive Advantages - **Deep Federal Relationships**: 15+ years of trust built with agencies like the IRS; founders’ direct experience in federal IT project management. - **The Makpar Way**: Proprietary consulting methodology that emphasizes active listening, anticipating client needs, and “Customer Delight.” - **Security DNA**: All solutions embed security from the start, backed by ISO 27001, ISO 20000, and CMMI Level 3 certifications. - **Family-Owned Stability**: Bootstrapped, no pressure from outside investors; long-term commitment to employees and clients. ## Strategic Focus - Expand federal footprint by continuing to win complex IT modernization and cybersecurity contracts. - Maintain a remote-first, employee-centric culture to attract top talent while scaling. - Leverage “Makpar Cares” volunteer and giving program to strengthen community ties and employee engagement. ## Why Work Here - **Remote-first culture**: Fully remote with quarterly all-hands events and an annual in-person company party; daily/weekly team touchpoints keep everyone connected. - **Family-oriented work-life balance**: Flexible schedules, emphasis on showing up for loved ones; “as long as client needs are met, you have the flexibility you deserve.” - **Generous training budget**: Every full-time employee receives an annual training budget for certifications, classes, and career advancement. - **Employee recognition**: Shout-outs, core value awards, monthly knowledge shares, and regular contests with prizes. - **Transparent leadership**: Monthly all-company knowledge shares where leadership shares goals and cross-team expertise. - **Award-winning culture**: Recognized as a Great Place to Work, 2025 Remote Top Workplaces, and 2025 Technology Top Workplaces. ## Sources 1. [makpar.com – Home](https://makpar.com/) 2. [makpar.com – About](https://makpar.com/about/) 3. [makpar.com – Careers](https://makpar.com/careers/) 4. [makpar.com – Our Team](https://makpar.com/our-team/) 5. 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