---
title: 'Business Systems Automation Engineer at CentralReach'
canonical: 'https://feeny.ai/job/business-systems-automation-engineer-centralreach-holmdel-7s6pp65wpazm'
type: 'job'
last_seen: '2026-11-05'
---

# Business Systems Automation Engineer at CentralReach

- **Company:** CentralReach
- **Location:** Holmdel, NJ
- **Compensation:** $100k–$125k
- **Posted:** 2026-11-02
- **Last confirmed live:** 2026-11-05
- **Apply:** https://job-boards.greenhouse.io/centralreach/jobs/4473438009

## Job description

CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Trusted by more than 200,000 users, we enable therapy providers, educators, and employers to scale the way they deliver ABA and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction.

We're building the next layer of intelligent CRM — where language models, automated workflows, and structured business data work together to drive real outcomes. As an AI Automation & CRM Integration Engineer, you'll sit at the intersection of AI development and Salesforce-powered operations, designing and deploying systems that turn natural language into business action. This isn't a role for someone who wants to stay in a sandbox. You'll be connecting live LLM pipelines to production CRM systems, engineering the reasoning layers that make those connections useful, and building automation flows that scale across the business

Key Accountabilities:

- Design and deploy multi-step AI automation flows that connect LLM inference, CRM triggers, webhook events, and data transforms across integrated systems
- Build and maintain full-stack integrations between large language model APIs and Salesforce — reading and writing CRM context dynamically into model prompts and back into SFDC objects and flows
- Engineer prompt templates, few-shot frameworks, and output validation logic to ensure AI responses meet business-defined quality standards
- Develop and run LLM evaluation pipelines using frameworks such as RAGAS, TruLens, or equivalent, measuring model performance against real business outcomes
- Collaborate with Tableau and Salesforce stakeholders to surface AI-driven insights through dashboards and reporting workflows
- Translate technical model outputs into interpretable business signals, supporting revenue operations and pipeline visibility

Desired Skills and Experience:

Required:

- Multi-step AI automation Builds end-to-end AI workflows across connected systems — triggering model calls, routing outputs, and updating downstream platforms without manual handoffs.
- Full-stack LLM + Salesforce integration Connects LLM APIs directly to Salesforce objects and flows — designing pipelines that pull live CRM context into model prompts and write structured outputs back into SFDC.
- Prompt engineering & LLM evaluation Engineers prompts systematically and measures their performance — from few-shot design and output validation to RAG retrieval quality and business-aligned evaluation frameworks.
- Knowledge-based AI & ontology design Understands how to structure what a system needs to know — defining entity types, relationships, and semantic hierarchies so that AI pipelines reason accurately over real-world information.

Preferred:

- Exposure to revenue operations workflows, pipeline reporting, or CRM-driven business processes
- Experience working with Tableau or SFDC dashboards in a cross-functional analytics context
- Ability to frame AI outputs in terms of business value — lead conversion, churn reduction, process efficiency

Tech stack signals we look for

Python · SQL · LLM APIs (OpenAI / Anthropic / HuggingFace) · Salesforce (RESTAPI / Flows / Objects) · RAG frameworks (LangChain, LlamaIndex) · Vector databases (FAISS, Pinecone, Weaviate) · Ontology / semantic modeling (RDF, OWL, SKOS or equivalent) · Workflow orchestration platforms (N8N, Airflow, or equivalent) · MLOps / managed AI infrastructure (Shakudo, SageMaker, or equivalent) · Tableau · ETL / data pipeline tooling · Git

You might be a fit if you've

- Built a chatbot or assistant that reads from and writes to a live data system
- Designed a RAG pipeline where the retrieval layer was structured around real business entities (accounts, contacts, opportunities)
- Written evaluation logic that tests model output quality — not just accuracy, but relevance and business alignment
- Modeled an information flow — even in a project setting — where entity relationships shaped how a system reasoned or retrieved

We value demonstrated ability over credentials. If your work shows the thinking, we want to hear from you.

#LI-Hybrid Base Salary Range $100,000—$125,000 USD

Backed by Roper Technologies, Inc. (Nasdaq: ROP), CentralReach is entering an exciting phase of growth, innovation, and scale.

Recognized as one of the best places to work over 10 times by organizations such as Inc, Built In, and NJBIZ, our culture is centered around impact, inclusion, and flexibility. As a hybrid company with collaborative offices in Ft. Lauderdale, FL; Holmdel, NJ; and Verona, Italy, we foster a workplace where top talent can thrive and make a real difference in the lives of those we serve.

We offer competitive compensation, comprehensive health benefits, generous PTO, 401(k) matching, and paid parental leave to our full-time employees. Our team members also enjoy hybrid work schedules, career development support, wellness programs, and opportunities to give back through CR Cares™, our community engagement initiative.

Be part of a market leader driving the future of care. Explore opportunities at [centralreach.com/careers](https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fcentralreach.com%2Fcareers%2F&data=05%7C02%7Cjamie.madarasz%40centralreach.com%7Cb7b1c0d4e2354127669a08dda36f3df3%7C515bdea7d91847b3b73f5700d21635ec%7C0%7C0%7C638846420463140236%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=WNerHqhY5w8%2Fh6TrRUbAh6uyPQJS8ymWAWaKuyJfaHo%3D&reserved=0).

Protecting your information is important to us.  Please take a moment to review our Notice of Privacy Practices for Job Applicants. [Applicant-Privacy-Notice-110725](https://centralreach365.sharepoint.com/:b:/s/ApplicantPrivacyNotice/IQBl-WqOdm5oQI9tZ2avE2_7AYJGJ5xXuv-ubvZ989Cf9tk?e=KdZc3m) to understand how we collect, use, store, and protect your personal information during the recruitment process.

## About CentralReach

## Company Overview
- **One-liner**: CentralReach provides the #1 AI-powered software platform for autism and intellectual/developmental disability (IDD) care, serving applied behavior analysis (ABA) practices, multidisciplinary clinics, and PreK-12 special education.
- **Entity Type**: Private (funding rounds not publicly disclosed)
- **Headquarters**: Fort Lauderdale, Florida, USA (with a second office in Holmdel, New Jersey)
- **Founded**: 2012
- **Founders**: A practicing Board Certified Behavior Analyst (BCBA) – name not publicly disclosed

## Core Business
- **Primary industry**: Healthcare IT / Autism & IDD Care Software
- **Target customers**: B2B – ABA therapy providers, multidisciplinary practices, PreK-12 school districts, and employers who support neurodiverse employees.
- **Mission or purpose statement**: “Unlock potential in autism and IDD care” – to help children and adults diagnosed with autism and related IDDs, and those who serve them, achieve better outcomes and live more independent lives.

## Products & Services
- **CentralReach Platform (All-in-One)** : AI-powered SaaS platform for clinical data collection, scheduling, billing, claims management, and compliance. Includes modules for ABA and multi-disciplinary therapies (speech, occupational therapy).
- **cari™ (AI Assistant)**: An AI layer trained on over a billion data points and 40+ BCBA reviews. Provides real-time assistance for note drafting, claim auditing, and scheduling.
- **ClaimCheckAI®**: Pre-submission claims auditing tool that reduces denials by catching missing or incorrect information.
- **ClaimAcceleratorAI™**: Automates claims checks and intelligently routes clean claims to shorten reimbursement cycles.
- **NoteGuardAI™**: Reviews clinical notes for errors, compliance risks, and completeness before submission.
- **NoteDraftAI™**: Generates real-time first drafts of session notes from session details to save provider time.
- **ScheduleAI®**: Intelligent staff and client scheduling automation that minimizes conflicts and adapts to changing needs.
- **CR BillMax**: Revenue cycle management (RCM) service for billing and collections.

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Over 185,000 professionals trust the platform (as of 2025); 400 total employees.
- **Notable Investors/Partners**: Not disclosed (private company)
- **Growth Signals**:
  - Named to Inc. Magazine’s 2025 list of fastest-growing private companies in the Southeast for the 5th time.
  - Named a Top AI Company of 2025 by the Software Report.
  - Named a 2025 Best Place to Work in New Jersey.
  - Won Dual Stevie® Awards in 2025 for People-Focused CEO (Chris Sullens) and AI Technology Breakthrough of the Year (ClaimCheckAI).
  - User base grew from 115,000 (Built In, 2024) to 185,000+ professionals.

## Competitive Advantages
- **Niche focus**: Deep specialization in autism and IDD care, with roots in ABA therapy – a market with high regulatory and compliance demands.
- **AI moat**: Proprietary AI (cari) trained on the largest dataset in the industry (1B+ data points) and refined by clinical experts.
- **Integrated platform**: Combines clinical, scheduling, billing, and claims in one system, reducing the need for multiple vendors.
- **Established trust**: Trusted by 185,000+ professionals and consistently recognized as a top workplace and fastest-growing company.

## Strategic Focus
- **AI-driven automation**: Continued investment in AI features to reduce administrative burden and improve clinical outcomes.
- **Expanding beyond ABA**: Growing platform capabilities to support multidisciplinary therapies (speech, occupational therapy) and special education.
- **Addressing the care gap**: Using technology to scale access to autism and IDD services amid a growing neurodiverse population.

## Why Work Here
- **Culture & Mission**: Mission-driven work with a direct impact on the autism and IDD community. Recognized as a Best Place to Work in NJ and by Built In for culture.
- **Work Model**: Hybrid work environment – remote-first but with offices in Fort Lauderdale, FL, and Holmdel, NJ. Most roles are remote-eligible within the US.
- **Benefits**:
  - Two robust medical plans, low-cost dental/vision, 24/7 Teladoc, pet insurance, EAP
  - 401(k) with strong company match, employer HSA contribution, financial advisor access
  - Generous PTO, paid holidays, extra PTO day for volunteering (CR Cares)
  - Paid parental leave, family medical leave
  - Comprehensive onboarding, career pathing, leadership development, quarterly CR Talks sessions
  - Company charitable match, diversity and inclusion initiatives (mandated unconscious bias training, inclusive hiring)
- **Engineering Culture**: Tech stack includes Ruby on Rails, React, React Native, Angular, Node.js, AWS, Kubernetes, Terraform, SQL. Emphasis on career growth and innovation.

## Sources
1. [CentralReach Careers – Culture & Benefits](https://centralreach.com/careers/)
2. [CentralReach About – Company Overview](https://centralreach.com/about/company/)
3. [CentralReach Homepage – Products & AI](https://centralreach.com/)
4. [CentralReach Job Board – Greenhouse](https://job-boards.greenhouse.io/centralreach/jobs/4147040009)
5. [Built In – CentralReach Perks & Culture](https://builtin.com/company/centralreach?base_route_name=entity.node.canonical&overridden_route_name=entity.node.canonical&page_manager_page=node_view&page_manager_page_variant=node_view-panels_variant-0&page_manager_page_variant_weight=-1)

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