---
title: 'Business Unit Leader, Expert-Assisted Services  (d/f/m) at Taxfix'
canonical: 'https://feeny.ai/job/business-unit-leader-expert-assisted-services-d-f-m-taxfix-berlin-y3sapwwj51f6'
type: 'job'
last_seen: '2026-10-12'
---

# Business Unit Leader, Expert-Assisted Services  (d/f/m) at Taxfix

- **Company:** Taxfix
- **Location:** Berlin, Germany
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-01
- **Last confirmed live:** 2026-10-12
- **Apply:** https://jobs.ashbyhq.com/taxfix.com/7aebe188-1b2f-461d-ac48-c729b779a2b5

## Job description

Our story Every year, millions struggle with tax filing or miss out on tax refunds. We’re fixing that. Our intuitive app empowers everyone, regardless of background, to file taxes confidently.

Operating across Germany, Spain, and the UK, Taxfix Group (Taxfix and Steuerbot) is a team of over 400 professionals—tax experts, developers, and IT specialists—committed to solutions. Since 2016, we’ve enabled over 3.5 billion euros in tax refunds for our customers.

The opportunity Taxfix is creating expert-assisted digital tax services, blending software, AI, and licensed human expertise for easier filings. We're hiring a Business Unit Leader, Expert-Assisted Services to drive and scale this business area as a key growth engine.

This senior role requires commercial and general management skills—defining customer segments, service design, pricing, demand generation, conversion, retention, and efficient scaling without compromising trust or quality. You’ll balance growth, margin, capacity, costs, and outcomes, working closely with peers across Product, Operations, Marketing/Growth, Data, and Finance, and aligning teams to business and commercial goals.

## Your responsibilities

- Business leadership: Set ambition, priorities, and execution plans, owning revenue, margin, conversion, retention, and outcomes.
- Customer strategy: Identify high-value segments and craft differentiated propositions and journeys.
- Pricing and packaging: Build offers addressing diverse needs, complexity, and willingness to pay, ensuring revenue quality and margin.
- Growth engine: Boost acquisition, booking, retention, and renewal through disciplined experimentation.
- Service model: Balance demand, expert capacity, quality, handling time, and cost; determine where automation or human expertise adds value.
- Product, commercial, and ops: Collaborate to translate insights into scalable roadmaps and workflows.
- AI integration: Apply AI to enhance customer guidance, personalization, delivery, QA, and workflows, maintaining quality and trust.
- Performance discipline: Create KPIs, forecasts, dashboards, and reviews to drive focus and accountability.
- Organization building: Define capabilities and ownership, prioritize hiring, and improve cross-functional execution.

What success looks like Within 12 months: clearer customer/value proposition, structured pricing and offers, and a focused growth plan.

- Accelerated, more predictable revenue and recurring revenue growth.
- Improved conversion and retention via better product–customer fit.
- Stronger margins and unit economics through pricing, scope, and capacity alignment.
- Scalable operating model integrating automation, AI, and human expertise.
- Comprehensive commercial and operational KPIs (revenue, conversion, gross margin, time to submit, service quality, CSAT/NPS, chargebacks).
- Operating cadence enabling faster, data-driven decisions across teams.

## Your profile

- Extensive experience in GM, commercial leadership, growth, operations, or BU leadership within tech-enabled services.
- Direct responsibility for revenue and P&L (pricing, margin, unit economics).
- Experience scaling hybrid digital/human service models.
- Deep understanding of service operations (capacity, utilization, quality, CX, cost-to-serve).
- Track record designing or refining pricing and propositions for varied customer needs.
- Strong commercial judgment across acquisition, conversion, retention, and recurring revenue.
- Builder mindset—moving from diagnosis to action.
- Proven cross-functional leadership beyond hierarchy.
- Data-driven, hypothesis-led in ambiguous settings.
- Professional German (C1+) and fluent English.
- Deep knowledge of the German or DACH consumer market.

Relevant backgrounds We favor leaders who have built or scaled:

- Software- or tech-enabled consumer services
- Digital health, care, coaching, or advisory platforms
- FinTech, TaxTech, LegalTech with a significant human-service aspect
- Subscription businesses with operational complexity
- Marketplaces or managed services balancing demand, expert capacity, and quality
- Businesses integrating digital funnels with human support

A consulting or top-tier academic background helps but cannot substitute for hands-on operational experience and measurable business impact.

## How you operate

- Think and act like an owner, making strategic choices.
- Comfortable with customer segmentation, pricing, margin, utilization, and quality.
- Use data for decisions, acting without waiting for perfect info.
- Turn strategy into experiments, operating rhythms, and measurable results.
- Create cross-functional clarity and rally teams around business goals.
- Prioritize customer trust and delivering the right service for sustainable growth.

Working model and stakeholders Reports to: COO or designated leader Scope: Full business leadership for Expert-Assisted consumer offering Partners: Product, Operations/Service Delivery, Tax Experts, Marketing/Growth, Finance, Data/Analytics, Legal, People Model: Cross-functional, in close partnership with senior leaders Initial focus: Germany, with potential to expand

Why Taxfix?

- Meaningful, people-focused work within an international, passionate team
- Free mental health coaching
- Monthly flexible allowance for various services
- Employee stock options for all
- 30 annual vacation days and flexible hours
- Generous learning budget and support
- Up to six weeks a year working abroad
- Frequent team social events, both virtual and in-person
- Free personal tax filing with the app and internal support
- Dog-friendly office

Learn more about [Team Taxfix](https://medium.com/taxfix) on our blog.

At Taxfix, we champion diversity and equal opportunity, valuing a rich mix of experiences. Please don’t include your picture, age, or marital status on your CV—let your achievements speak for themselves.

Not sure you meet all the requirements? Apply anyway—we value unique skills you may bring!

## About Taxfix

## Company Overview
- **One-liner**: Taxfix is Europe’s leading AI-native digital tax platform that simplifies tax filing for individuals across Germany, the UK, and Spain.
- **Entity Type**: Private (Late Stage) – Over €330 million in total funding from top-tier investors.
- **Headquarters**: Berlin, Germany (with offices in Madrid, London, Fellbach/Stuttgart, and Tallinn)
- **Founded**: 2016
- **Founders**: Not publicly available in provided sources (CEO Martin Ott and CPO Mohamed Omaizat lead the company)

## Core Business
- **Primary industry**: Fintech / Digital Tax Solutions
- **Target customers**: B2C – individuals, employees, students, parents, and freelancers who need help filing taxes.
- **Mission/purpose**: “Enable financial participation for everyone” and “fix finance for all” – making tax filing simple, accurate, and stress-free.

## Products & Services
- **Taxfix Platform (Self-Service & Assisted)**: A mobile and web application that uses AI and real tax experts to guide users through filing their tax returns. In Germany, users can file fully DIY or with expert assistance; in the UK and Spain (formerly TaxScouts, now rebranded to Taxfix), the service connects users with accredited accountants. The platform is designed to adapt to different life moments and local tax complexities.

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric**: Total funding of over €330 million (as of 2025) [[taxfix.de](https://taxfix.de/en/about-us/)]
- **Notable Investors**: Index Ventures, Valar Ventures, Creandum, Redalpine, OTPP (via TVG) [[taxfix.de](https://taxfix.de/en/about-us/)]
- **Growth Signals**:
  - Over 8 million tax submissions handled across Germany, the UK, and Spain [[taxfix.com](https://taxfix.com/en-uk/about/)]
  - Over €4.5 billion recovered for customers [[taxfix.de](https://taxfix.de/en/about-us/)]
  - Rated “Excellent” (4.8/5) from 6,500+ Trustpilot reviews [[taxfix.com](https://taxfix.com/en-uk/about/)]
  - 400+ employees across five offices [[taxfix.de](https://taxfix.de/en/about-us/)]
  - Rebranded TaxScouts to Taxfix in 2024/2025, unifying the brand across Europe [[taxfix.com](https://taxfix.com/en-uk/about/)]
  - Clear path toward profitability, backed by strong investor confidence [[taxfix.de](https://taxfix.de/en/about-us/)]

## Competitive Advantages
- **AI-native technology**: AI is embedded in the core product and operations, not an add-on, enabling scale and personalization.
- **Hybrid human + AI model**: Combines intelligent automation with a network of 150+ accredited accountants, ensuring accuracy and trust.
- **Pan-European presence**: Operating in three major markets (Germany, UK, Spain) with localized solutions, giving a scale advantage over local-only competitors.
- **Strong brand and user trust**: High ratings and millions of filings create a virtuous cycle of credibility and word-of-mouth growth.
- **Deep investor backing**: Over €330M in funding from top VCs provides a long runway and resources for expansion.

## Strategic Focus
- Continue scaling across Europe, leveraging AI to improve product efficiency and user experience.
- Unify the brand under Taxfix after the TaxScouts rebrand, strengthening market position in the UK and Spain.
- Drive toward profitability while maintaining growth and investing in technology.
- Expand the assisted product offering and deepen partnerships with accountants and financial institutions.

## Why Work Here
- **Culture**: Open, inclusive, and collaborative. Employee Resource Groups include the Lavender Circle (LGBTQ+) and Women at Taxfix. The company actively embeds diversity, equity, inclusion, and belonging into the employee journey [[taxfix.de](https://taxfix.de/en/careers/)].
- **Work model**: Hybrid setup – employees can choose remote or work from vibrant offices in Berlin, Madrid, London, Fellbach/Stuttgart, or Tallinn. 30 days of annual working abroad + 30 days of annual vacation allowance [[taxfix.de](https://taxfix.de/en/careers/)].
- **Professional development**: Annual learning budget, unlimited LinkedIn Learning access, workshops, and training tailored to individual goals [[taxfix.de](https://taxfix.de/en/careers/)].
- **Compensation & ownership**: All employees receive a stake in the company through a Virtual Stock Option Plan (VSOP) [[taxfix.de](https://taxfix.de/en/careers/)].
- **Wellbeing**: Mental health resources, wellness sessions, and up to 10 free therapy sessions per year via Nilo [[taxfix.de](https://taxfix.de/en/careers/)].
- **Impact days**: Two paid days per year for volunteering with causes employees care about [[taxfix.de](https://taxfix.de/en/careers/)].
- **Onboarding**: A four-day program introducing new joiners to the mission, culture, and ways of working [[taxfix.de](https://taxfix.de/en/careers/)].
- **Company language**: English is the official company language, making it accessible to international talent [[taxfix.de](https://taxfix.de/en/careers/)].

## Sources
1. [taxfix.de - Careers](https://taxfix.de/en/careers/)
2. [taxfix.de - About Us](https://taxfix.de/en/about-us/)
3. [taxfix.com - About (UK)](https://taxfix.com/en-uk/about/)
4. [LinkedIn - Taxfix SE](https://de.linkedin.com/company/taxfix)
5. [jobs.ashbyhq.com - Taxfix Open Positions](https://jobs.ashbyhq.com/taxfix.com)

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