---
title: 'Call Center Mail Payment Processor at NASA Federal Credit Union'
canonical: 'https://feeny.ai/job/call-center-mail-payment-processor-nasa-federal-credit-union-upper-marlboro-2ameh5d693dm'
type: 'job'
last_seen: '2026-11-08'
---

# Call Center Mail Payment Processor at NASA Federal Credit Union

- **Company:** NASA Federal Credit Union
- **Location:** Upper Marlboro, MD
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-11-02
- **Last confirmed live:** 2026-11-08
- **Apply:** https://jobs.lever.co/nasafcu/67d07e67-f687-4079-b6b6-2b419320ec98

## Job description

NASA FCU is on a mission to find an exceptional Call Center Mail Payment Processor who is passionate about delivering exceptional member service. Our homebase is located at 500 Prince George's Blvd in Upper Marlboro, Maryland. This position is 100% in office. In this role you will be responsible for basic mail payment transactions and will receive training on payment processing, document retrieval, fraud detection, check holds, account ownership, basic product and service training and day-end balancing. Previous banking experience or retail with cash handling is preferred. Join our mission at NASA Federal Credit Union and be a part of a team that is committed to providing exceptional member service while promoting and selling our innovative products and services!

Job Duties and Responsibilities:

- Remains cognizant of and adheres to Credit Union policies and procedures, and regulations pertaining to the Bank Secrecy Act.
- Processes transfers from savings to checking and vice versa
- Receives, sorts, and posts checks for deposit to savings/checking accounts
- Receives, sorts, and posts loan payments
- Applies appropriate check holds
- Contacts members to verify instructions when needed
- Disburses withdrawals by check from member accounts
- Receives and processes member information update forms
- Responsible for jobs assigned by the direct supervisors for day-end balancing
- Picks up and drops off mail and specialty work in designated areas daily
- May cross-train on the Call Center Member Service Associate I position and perform basic job duties

Education and/or Experience:

- Some experience processing payments or bank/credit union teller experience is preferred.  The successful applicant will have the following attributes:  conscientiousness, attention to detail, accuracy and service orientation.

Our generous benefit package includes: Salary:

- $17.00 - $22.00

Work Schedule: 8:00am - 4:30pm

NASA Federal Credit Union offers an array of benefits including comprehensive healthcare, 401(k), paid leave, and more.

+Insurance coverage begins the 1st day of the month, following 30 days after hire date.

*100% Credit Union-Paid

- Health Insurance (Choice of two nationwide PPO plans)
- High-Deductible Plan: 100% employer contribution toward premium. (HSA and FSA compatible) +*
- Low-Deductible Plan: Generous employer contribution toward premium. (FSA compatible) +
- Dental Insurance: Generous employer contribution toward premium+
- Vision Insurance: Generous employer contribution toward premium+
- Long-term Disability Insurance+*
- Flexible Spending Medical Account (FSA)+
- Flexible Spending Dependent Care Account+
- Health Savings Account (HSA)+
- Voluntary Supplemental Life Insurance+
- Voluntary Dependent Life Insurance+
- Voluntary Short-term Disability Insurance+
- 401(k) with employer match up to 6% and immediate 100% vesting
- Gain Sharing Bonus (eligibility rules apply) *
- Life Insurance/AD&D+*
- Vacation Leave (excluding Outside Loan Officers)
- Sick and Safe Leave
- 11 Paid Holidays
- Education Assistance
- Employee Referral Bonus*
- Credit Union Membership Eligible
- Employee Assistance Program+*
- Identity Theft Protection (Additional fee to add family members) +*
- Pet Health Insurance
- Employee Discount Program

All benefits are based on meeting NASA Federal Credit Union's eligibility requirements and the carrier's terms and conditions.

We're Stronger Together

At NASA Federal Credit Union, we strive to ensure a culture of collaboration, inclusion, and opportunity where everyone can feel valued, appreciated, and respected. We commit to recruit and retain a diverse team with the best talents to live our vision, mission, and values. We recognize that respecting different perspectives and experiences makes us stronger together.

We offer a generous benefit package:

Employer Funded Benefits Health Insurance (Choice of two nationwide PPO plans) High Deductible Plan: 100% employer contribution toward premium. (HSA and FSA compatible.) Low Deductible Plan: Generous employer contribution toward premium. (FSA compatible.) Dental Insurance Vision Insurance Life Insurance/AD&D* Long-term Disability Insurance 401(k) with employer match up to 6% and immediate 100% vesting* Gain Sharing (eligibility rules apply)* Vacation Leave* Sick and Safe Leave* 11 Paid Holidays* Education Assistance* Employee Referral Bonus* Credit Union Membership* Employee Assistance Program* Identity Theft Protection. * Additional fee to add family members. Wellness Programs: Health Coaching, Weight Loss, Tobacco Cessation, Patient Advocacy, and Discounts. * Medical Care Management

Optional Employee-Funded Benefits Flexible Spending Medical Account (FSA) Flexible Spending Dependent Care Account Health Savings Account (HSA) Voluntary Supplemental Life Insurance Voluntary Dependent Life Insurance Voluntary Short-term Disability Insurance Voluntary Long-term Care Insurance Pet Health Insurance*

All benefits are based on meeting NASA Federal Credit Union's eligibility requirements.

## WE’RE STRONGER TOGETHER

At NASA Federal Credit Union, we strive to ensure a culture of collaboration, inclusion, and opportunity where everyone can feel valued, appreciated, and respected. We commit to recruit and retain a diverse team with the best talents to live our vision, mission, and values. We recognize that respecting different perspectives and experiences makes us stronger together.

## About NASA Federal Credit Union

## Company Overview
- **One-liner**: NASA Federal Credit Union is a member-owned, not-for-profit financial cooperative serving over 200,000 members with banking, lending, and investment solutions.
- **Entity Type**: Private (Credit Union cooperative) – not publicly traded
- **Headquarters**: Upper Marlboro, Maryland, USA (Washington, D.C. region)
- **Founded**: 1949
- **Founders**: 7 members of the scientific community (individual names not publicly available)

## Core Business
- **Primary industry/industries**: Financial services (credit union banking, consumer lending, mortgages)
- **Target customers**: B2C (individual members and households), with a focus on the scientific community and the broader Washington, D.C. region
- **Mission or purpose statement**: “Empowering people to achieve a brighter financial future”

## Products & Services
- **Checking & Savings Accounts**: Standard deposit accounts with competitive rates and low fees.
- **Mortgage Loans**: Innovative mortgage products for first-time homebuyers, refinancing, and low-down-payment options (over $402 million in mortgage products in 2025).
- **Auto Loans**: Vehicle financing for members.
- **Credit Cards**: Consumer credit card offerings.
- **Investment Services**: Financial advisory services (in-person/hybrid roles available).
- **Digital Banking**: Online and mobile banking platform for account management.

## Market Standing
- **Valuation/Market Cap**: Not applicable (member-owned cooperative)
- **Key Metric**: Over 200,000 members (as of 2025); 381 employees; $99.2 million in member savings through lower rates and fewer fees in 2025.
- **Notable Investors/Partners**: None (member-owned); community partners include local food banks, Children’s Hospitals, and scholarship funds.
- **Growth Signals**: 92% member satisfaction rate; $124,000 in philanthropic donations in 2025; 209-ton annual carbon footprint reduction from facility upgrades; continuous hiring across multiple locations.

## Competitive Advantages
- **Member-owned, not-for-profit structure**: Allows lower interest rates on loans, higher deposit rates, and fewer fees compared to for-profit banks.
- **Strong community focus**: Deep ties to the Washington, D.C. region and the scientific community, with a history dating back to 1949.
- **Employee-centric culture**: High investment in training (16,869 hours in 2025), generous benefits, and a culture of collaboration and inclusion.
- **Environmental stewardship**: Active energy efficiency programs (LED, HVAC upgrades).

## Strategic Focus
- **Continuous improvement**: Emphasis on training, innovation, and personalized solutions for members.
- **Digital transformation**: Likely expanding digital banking capabilities (implied by remote/hybrid work options and technology roles).
- **Community impact**: Continued philanthropic giving and affordable housing initiatives.

## Why Work Here
- **Culture**: Values include “Go Above & Beyond,” “Be Accountable,” “Be Partners In Action,” and “Continuously Improve.” Employees report feeling valued and respected.
- **Work model**: On-site, hybrid, and remote options available depending on position.
- **Benefits** (Full-Time):
  - 401(k) with employer match up to 6% and immediate 100% vesting
  - Health insurance (two PPO plans, high-deductible plan 100% employer-paid)
  - Dental and vision insurance with generous employer contribution
  - Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
  - Employer-paid life insurance and AD&D
  - Long-term disability insurance
  - Vacation, sick & safe leave, 11 paid holidays
  - Employee Assistance Program, education assistance, gain sharing bonus, employee referral bonus
  - Identity theft protection, pet insurance, employee discount program
- **Professional development**: Dedicated training team, classes on products, service excellence, leadership, and skill-based learning.
- **Diversity & Inclusion**: Equal Opportunity Employer, drug-free workplace (excludes marijuana), commitment to recruiting and retaining a diverse team.
- **Hiring process**: Phone screen, credit check, video/in-person interview, background check and drug screening.

## Sources
1. [NASA Federal Credit Union Careers](https://nasafcu.com/careers)
2. [About Us – NASA Federal Credit Union](https://nasafcu.com/careers/about-us)
3. [Employee Benefits – NASA Federal Credit Union](https://nasafcu.com/careers/benefits)
4. [Careers FAQs – NASA Federal Credit Union](https://nasafcu.com/careers/careers-faqs)
5. [NASA Federal Credit Union Job Listings (Lever)](https://jobs.lever.co/nasafcu)

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