--- title: 'Call Center Manager at Atrium' canonical: 'https://feeny.ai/job/call-center-manager-atrium-anton-s-6pws94wyx3vb' type: 'job' last_seen: '2026-09-05' --- # Call Center Manager at Atrium - **Company:** Atrium - **Location:** Anton's - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-01-22 - **Last confirmed live:** 2026-09-05 - **Apply:** https://jobs.gem.com/atrium/am9icG9zdDqPfDLqNjvs66Ode_Z65FSe ## Job description Atrium Home Services is looking for a talented Call Center Leader to join our forward-thinking team in St. Louis, MO. If you are passionate about delivering long-term customer value and enjoy creating an exemplary customer experience, we want to hear from you! Position Overview: As a Call Center Manager at Atrium Home Services, you will play a pivotal role in overseeing the daily operations of our customer service department. Your responsibilities will include monitoring performance metrics, ensuring quality assurance through call audits, and resolving escalated customer issues. This is a hands-on leadership role whereby you will manage, coach, and demonstrate effectiveness on the job. You will drive operational effectiveness by assuring agent availability, appropriate call metrics, and improved booking rates are keys to success. You will build staffing plans, manage agent productivity, train & develop team members, collaborate with service and installation teams, and personally contribute to achieving booking targets for the business. This role is ideal for a dynamic leader who is passionate about customer service and thrives in a fast-paced environment. What you’ll do: - Lead & Inspire: Manage and motivate a team of Customer Service Representatives, helping them achieve and exceed their goals. - Drive Excellence: Collaborate with leadership to set and achieve KPIs, ensuring our customer service remains top tier. - Quality Assurance: Develop standards and build capability to deliver best-in-class customer experience and booking rates. - Problem-Solve: Equip team to promptly prioritize and resolve escalated customer issues, turning challenges into opportunities. - Data-Driven Decisions: Use tools and technology to collect and analyze customer feedback to continually improve our service. - Team Building: Develop staffing plans and schedules, ensuring we’re always prepared to meet customer needs. - Cross-Department Collaboration: Work closely with dispatch, sales, and marketing to streamline operations and enhance ensure prompt execution of service. - Location: Ability to work onsite in Fenton, Mo location daily. What does it take? - Experience: 4 to 5 years of call center management required. - Education: Bachelor’s degree or higher in a related field of study is preferred. - Skills: Proficiency with Microsoft Office, especially Excel, Service Titan preferred - Communication: Excellent verbal and written communication skills and comfortable in both individual and group settings. - Tech Savvy: Comfortable with cloud-based data sharing. Familiarity with Service Titan and/or Dialpad preferred. Experience with online time management & scheduling systems and multi-modal customer engagement systems (chat, Thumbtack, Angie’s) - Languages: Multi or bilingual abilities are a plus! Compensation: - $80-$90k base pay, plus bonus Why Atrium? - Competitive Wages and Bonus opportunities! - Benefit eligible day one – with high quality medical, vision, and dental plans - Choice in Benefit plans– Dependents and Spousal Coverage - HSA and FSA accounts with company funded benefits - Employer provided life insurance coverage - 401K with Company Match - Parental Leave - Employer Sponsored short- and long-term disability - Paid holidays and PTO About Atrium: Founded in 2021, Atrium Home Services began its journey with the combination of two longstanding Home Services market leaders in Grand Rapids, Michigan and Cleveland, OH. In a short span of time, Atrium has rapidly expanded its footprint of operations throughout the Midwest to establish our business as a premier home services provider in the region. Today, the Atrium family of companies boasts over 400 dedicated employees throughout Ohio, Michigan, Missouri and Illinois. Our team is made up of honest, hard-working professionals committed to driving our continued growth and success. Don't miss this opportunity to join a winning team! Apply now and start your journey with Atrium Home Services. To learn more, visit our website: https://atriumhomeservices.com. EEOC statement: Atrium Home Services and its affiliated companies are dedicated equal opportunity employers and prohibit discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against based on such characteristics or any other status protected by the laws or regulations in the locations where we operate. ## About Atrium ## Company Overview - **One-liner**: Atrium is a WBENC-certified talent solutions and extended workforce management leader that connects people with job opportunities through a people-first, Applicant-Centric™ approach. - **Entity Type**: Private (Privately Held) - **Headquarters**: New York, New York, United States - **Founded**: 1995 - **Founders**: Rebecca Cenni-Leventhal (Founder & CEO) ## Core Business - **Primary industry/industries**: Staffing and Recruiting, Talent Solutions, Extended Workforce Management - **Target customers**: Enterprise organizations (B2B) seeking contingent workforce solutions; job seekers across a wide range of specialities (Administrative, Finance & Accounting, Healthcare, IT, Supply Chain, Creative, etc.) - **Mission/purpose statement**: "To build the workforce of tomorrow by putting people first." (from the company's "Our Story" page) ## Products & Services - **Atrium Staffing**: Traditional temporary, temp-to-hire, and direct-hire placement across multiple specialities (Administrative, Finance, Healthcare, HR, IT, Supply Chain, Creative, etc.). - **AtriumWORKS™ (formerly Atrium Managed Services)**: Managed service provider (MSP) / extended workforce management solutions for large enterprises, including national payrolling and program management. - **International Talent Solutions**: Global expansion into EMEA to support multinational clients with talent acquisition and workforce management. ## Market Standing - **Valuation/Market Cap**: Not disclosed (privately held) - **Key Metric**: Total Funding of $20M (Venture Round, January 2022); 507 employees (+16.6% YoY); 276K LinkedIn followers (+42.1% YoY) - **Notable Investors/Partners**: 5 investors in the $20M round (names not specified in search results); WBENC certification (woman-owned business) - **Growth Signals**: - Revenue/growth: Active job postings increased 78.6% YoY and 48.1% quarterly, indicating strong demand. - Headcount growth: 16.6% employee growth in the past year. - Global expansion: Operations extended into EMEA via acquisition and organic growth. - Talent sources include major companies such as Pfizer, Target, Robert Half, and Cox Communications; alumni go to Google, Uber, EY, Pfizer, L'Oréal. ## Competitive Advantages - **Applicant-Centric™ philosophy**: A trademarked approach that prioritizes the candidate's perspective, leading to higher-quality placements and longer retention. - **Woman-owned certification**: WBENC-certified, differentiating them as a diverse supplier for corporate diversity programs. - **Three decades of experience**: Founded in 1995, with deep relationships across industries. - **Full-service talent solutions**: From temporary staffing to managed workforce programs, including international capabilities. ## Strategic Focus - **People-first mission**: Continued emphasis on building lasting relationships with both clients and candidates. - **Global growth**: Expanding capabilities into EMEA to serve multinational clients. - **Extended workforce optimization**: Growing the AtriumWORKS™ managed services division. - **Digital transformation**: Leveraging applicant-centric technology and digital tools (implied by staffing specialties listing "digital transformation"). ## Why Work Here - **Culture**: Founded on an Applicant-Centric™ philosophy that extends to internal employees; collaboration, high performance, and innovation are core values. The company promotes an inclusive environment. - **Work environment**: Offices in multiple U.S. locations (New York, Atlanta, Tampa, Jersey City, Boston, Los Angeles) with hybrid/remote options likely available (based on job postings listing various locations and remote/hybrid roles). - **Perks & growth**: 234 active job postings (Aug 2026) showing strong hiring momentum; career development through diverse staffing specialities. - **Notable perks**: Internal roles include managing director, senior specialists, and account directors – opportunities for advancement. - **Job boards**: Active careers page at [jobs.gem.com/atrium](https://jobs.gem.com/atrium) for current openings. ## Sources 1. [atriumstaff.com](https://www.atriumstaff.com/) 2. [linkedin.com](https://www.linkedin.com/company/atrium) 3. [atriumstaff.com/our-story](https://www.atriumstaff.com/our-story/) 4. [atriumstaff.com/job-orders](https://www.atriumstaff.com/job-orders/) 5. 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