---
title: 'Call Center Manager at Global Lending Services'
canonical: 'https://feeny.ai/job/call-center-manager-global-lending-services-greenville-aa2wa311eac8'
type: 'job'
last_seen: '2026-09-07'
---

# Call Center Manager at Global Lending Services

- **Company:** Global Lending Services
- **Location:** Greenville, SC
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-01
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.lever.co/glsllc/4696846d-d88e-4414-a879-b5302046b0a7

## Job description

Why GLS?

Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That’s what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs.

People: Join a culture of over 1,000 employees who Care Deeply and Think Boldly, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar.

Growth: Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us!

Benefits: GLS offers the below great benefits for your amazing work! o   Competitive base pay and performance bonuses, dependent on role o   Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability o   401K with employer match and 100% immediate vesting o   Paid Time Off (PTO) and paid company holidays to help you balance work and personal life o   Paid Volunteer Time Off (VTO) Annually o   Tuition Reimbursement o   Parental Leave o   Business casual work environment

Who We're Looking For

We're looking for a hands on leader who thrives in a fast-paced, performance-driven environment. The ideal candidate is someone who enjoys coaching employees, analyzing data, driving operational improvements, and holding teams accountable while maintaining a positive culture.

You may be a great fit if you: Have experience leading call center, collections, customer service, operations, or financial services teams Are comfortable reviewing metrics, reports, and call activity to identify performance opportunities Enjoy coaching employees and developing top performers Can effectively manage accountability, performance conversations, and employee development Think critically, solve problems quickly, and make sound business decisions Have a continuous improvement mindset and enjoy identifying ways to improve workflows, processes, and customer experiences Are highly organized and able to balance competing priorities in a fast-paced environment

## What You'll Do

- Lead, coach, and develop a team to achieve performance, quality, and service goals
- Conduct regular coaching sessions, call reviews, and performance discussions
- Monitor reports, call activity, and operational metrics to drive results
- Handle escalated customer situations and support issue resolution
- Identify opportunities to improve processes, workflows, scripting, and operational efficiency
- Partner with internal teams and vendors to support business objectives and compliance requirements
- Manage employee performance, attendance, scheduling, and time-off approvals
- Ensure adherence to company policies, procedures, and regulatory requirements

## What You'll Bring

- Bachelor's degree required
- 3+ years of leadership or supervisory experience
- Experience in collections, consumer lending, auto finance, call center operations, or financial services preferred
- Strong coaching, employee development, and performance management skills
- Ability to influence others and navigate difficult conversations professionally
- Strong analytical, problem-solving, and decision-making abilities.
- Excellent communication and organizational skills
- Proficiency with Microsoft Office and other business systems

Best Fit

This role is ideal for a leader who enjoys developing people, using data to drive decisions, improving processes, and creating accountability. The strongest candidates have experience leading frontline operations teams in collections, lending, financial services, or high-volume customer contact environments and have a proven track record of improving team performance while delivering exceptional customer experiences.

2023 California Applicant Privacy Notice GLS participates in the E-Verify program to confirm the employment eligibility of all newly hired employees Please visit www.glsauto.com for information about our great company and other amazing opportunities

Applicants have rights under Federal Employment Laws Family and Medical Leave Act (FMLA)

## Equal Employment Opportunity (EEO)

Employee Polygraph Protection Act (EPPA)

## About Global Lending Services

## Company Overview
- **One-liner**: Global Lending Services (GLS) uses advanced analytics and technology to provide affordable auto financing to non-prime borrowers and works with over 19,000 dealerships nationwide.
- **Entity Type**: Private (privately held; pending acquisition by Sixth Street as of October 2025)
- **Headquarters**: Greenville, South Carolina, United States (with offices in Tempe, AZ; Atlanta, GA; and international locations in Costa Rica, Dominican Republic, India, and Taiwan)
- **Founded**: 2011 (per LinkedIn; some sources cite 2012)
- **Founders**: Not publicly disclosed

## Core Business
- **Primary industry**: Automotive finance / Auto lending (subprime/non-prime segment)
- **Target customers**: B2C (borrowers with limited or non-prime credit) and B2B (franchise and independent auto dealerships)
- **Mission**: “To make transportation more accessible and affordable” – using technology and data to provide unbiased credit opportunities.

## Products & Services
- **Auto Loans**: GLS originates auto loans through a multi-channel strategy, offering quick decisioning (seconds) and multiple deal structures per approval. The company serves over 1 million lifetime customers and has originated more than $22 billion in auto loans (press release) or $27 billion (company website). Loans are funded through a network of banks, insurance companies, and investors.
- **Dealer Services**: Real-time financing solutions for dealers, helping them close sales by matching customers with appropriate loan terms.

## Market Standing
- **Valuation / Market Cap**: Not disclosed. The company entered a definitive agreement to be acquired by Sixth Street in October 2025; terms were not disclosed.
- **Key Metric**: Annual Revenue of $43 million (LinkedIn, as of 2025); Total originations since inception: $22–27 billion.
- **Notable Investors / Partners**: Sixth Street (acquiring firm); also sources capital from a “broad network of banks, insurance companies, and investors.”
- **Growth Signals**: 
  - Inc. magazine’s Fastest Growing Company nine times in a decade.
  - Headcount: 980 employees (press release); LinkedIn reports 509 employees (+13.8% YoY) – likely reflects only certain locations or a different count method.
  - Acquisition by Sixth Street signals a major growth phase and access to additional capital.

## Competitive Advantages
- **Proprietary Decisioning Model**: Uses AI, alternative data, and advanced analytics to predict credit risk accurately, enabling automated, unbiased decisions in seconds.
- **Capital Strategy**: Leverages relationships with institutional investors to fund loans at competitive rates, allowing affordable pricing for borrowers.
- **Scale & Dealer Network**: Over 19,000 dealers nationwide – a wide distribution moat.
- **Customer Experience**: Dedicated team of 1,000+ customer service professionals focused on borrower success and retention.

## Strategic Focus
- **Growth & Scale**: The acquisition by Sixth Street is expected to fuel the next chapter of expansion, leveraging Sixth Street’s resources and expertise in asset-based finance.
- **Technology & Data**: Continued investment in AI, alternative data sources, and real-time decisioning to improve credit access and operational efficiency.
- **Market Reach**: Expanding dealer relationships and serving more customers across the credit spectrum.

## Why Work Here
- **Culture**: Fast-paced, entrepreneurial, and collaborative. Employees report that “individual contributions matter” and that ideas quickly become reality.
- **Work Environment**: Hybrid/remote options for certain roles. Offices in Greenville (HQ), Tempe, and Atlanta, plus international locations.
- **Benefits**:
  - Competitive salaries with annual increases and bonus incentives.
  - 401(k) matching.
  - Tuition reimbursement.
  - Medical insurance with 90% of employee costs covered.
  - Up to 25 days of PTO per year, 10 paid holidays (including a floating holiday), and volunteer time off (VTO).
  - Parental leave (up to 8 weeks paid bonding time).
  - Family and medical leave.
- **Diversity & Inclusion**: GLS promotes a diverse and inclusive workforce and encourages community involvement.

## Sources
1. [glsauto.com](https://glsauto.com/) – Company homepage
2. [glsauto.com/careers.html](https://glsauto.com/careers.html) – Careers page
3. [glsauto.com/about-us.html](https://www.glsauto.com/about-us.html) – About Us page
4. [linkedin.com/company/global-lending-services](https://linkedin.com/company/global-lending-services) – LinkedIn company profile
5. [sixthstreet.com](https://sixthstreet.com/investment_announce/global-lending-services-enters-agreement-to-be-acquired-by-sixth-street/) – Sixth Street acquisition announcement
6. [jobs.lever.co/glsllc](https://jobs.lever.co/glsllc) – Lever careers page

## Other roles at Global Lending Services

- [Area Sales Manager](https://feeny.ai/job/area-sales-manager-global-lending-services-west-dallas-5v9bawyja0y3) — West Dallas
- [Area Sales Manager](https://feeny.ai/job/area-sales-manager-global-lending-services-boston-hfq9n7gt2rye) — Boston, MA
- [Training Specialist II](https://feeny.ai/job/training-specialist-ii-global-lending-services-tempe-stvyq20xqpjp) — Tempe, AZ
- [Area Sales Manager](https://feeny.ai/job/area-sales-manager-global-lending-services-phoenix-qxtkewbz4fwk) — Phoenix, AZ
- [Inside Sales Representative](https://feeny.ai/job/inside-sales-representative-global-lending-services-tempe-7syzedsq94ra) — Tempe, AZ
- [Collections Call Center Representative](https://feeny.ai/job/collections-call-center-representative-global-lending-services-greenville-negpny2yt2q6) — Greenville, SC
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