---
title: 'Call Center Representative – Healthcare Scheduling & Patient Support at Janie'
canonical: 'https://feeny.ai/job/call-center-representative-healthcare-scheduling-patient-support-janie-el-54ajj4edmg8w'
type: 'job'
last_seen: '2026-09-13'
---

# Call Center Representative – Healthcare Scheduling & Patient Support at Janie

- **Company:** Janie
- **Location:** El Salvador
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-06-22
- **Last confirmed live:** 2026-09-13
- **Apply:** https://jobs.gem.com/janie/am9icG9zdDoZZ-9PF4bgRWE12SWUc_nc

## Job description

Call Center Representative – Healthcare Scheduling & Patient Support

## About the Opportunity

We are hiring remote Call Center Representatives to support a fast-paced healthcare operation focused on patient scheduling and coordination. This role is ideal for professionals with previous experience in customer service, healthcare support, medical scheduling, or call center operations who thrive in structured, high-volume environments.

This is a fully remote position supporting patients across the United States. Agents will handle inbound and outbound communications related to appointment coordination, medication refill requests, and general patient support. Because this is a call center environment, candidates must have excellent communication skills, strong attention to detail, stable internet and power infrastructure, and a professional home office setup.

## Key Responsibilities

- Schedule patient appointments accurately and efficiently
- Handle appointment reschedules and cancellations
- Assist patients with medication refill requests
- Perform appointment and case status checks
- Conduct outbound callback communications to patients who requested follow-up assistance
- Maintain professionalism and empathy during all patient interactions
- Document interactions clearly and accurately within internal systems
- Follow established workflows, scripts, and compliance procedures
- Meet productivity, attendance, and quality expectations in a high-volume environment

Required Qualifications

- Previous experience in a call center, healthcare support, medical scheduling, virtual assistant, or customer service environment
- Strong English communication skills, both written and verbal
- Comfortable handling high call volumes and multitasking
- Strong organizational skills and attention to detail
- Ability to work independently in a fully remote environment
- Professional and customer-focused communication style
- Reliable attendance and schedule adherence

Technical & Home Office Requirements (Mandatory) Candidates qualified and selected will receive a stipend to purchase required equipment before starting training.

Required Equipment

- Laptop
- External monitor
- Noise-cancelling headset
- LAN cable
- LAN adapter (if required for device compatibility)

## Minimum Computer Specifications

- Intel Core i5 Processor – 12th Generation minimum
- 16GB RAM minimum
- 256GB SSD minimum

Internet & Power Requirements

- Minimum internet speed: 100 Mbps
- Wired internet connection preferred
- Stable and reliable electricity required
- Backup power solution required and non-negotiable
- Backup internet solution required and non-negotiable

A live internet speed test will be conducted during the recruiting process.

Training Process All selected candidates must successfully complete a mandatory 4-week training program before joining the live production queue. Admission into live operations will depend on successfully passing a live call evaluation/exam during training. Additional training details, including schedule and compensation information, will be shared during the recruitment process.

Documentary Requirements Candidates must provide:

- Government-issued ID
- Proof of residence
- Local tax documentation required in their country

## Preferred Candidate Locations

We are prioritizing candidates located in urban or metropolitan areas with strong infrastructure and reliable internet/power stability.

Important Notes

- This is a remote call center position with strict attendance and performance expectations
- Outbound calls are part of the role responsibilities; these are callback communications requested by patients and are not cold calling activities
- Candidates must maintain a professional and distraction-free work environment
- Reliable technology and connectivity are mission-critical for this role
- Final hiring decision is contingent upon successful completion of the 4-week training program

## About Janie

## Company Overview
- **One-liner**: Janie provides an end-to-end dental operating system that automates scheduling, insurance verification, payments, and patient communication for dental practices.
- **Entity Type**: Private (Venture-backed startup)
- **Headquarters**: Salt Lake City, Utah, USA (with an office in West Hollywood, California, USA)
- **Founded**: 2024
- **Founders**: Preston Sharp (Co-Founder & CEO) and Brigham Sharp (Co-Founder)

## Core Business
- Primary industry: Healthcare Technology / Dental Software / Financial Services
- Target customers: B2B — Dental practices (SMBs, independent practices, and groups)
- Mission or purpose statement: "To streamline healthcare operations by blending cutting-edge technology with expert oversight, reducing operational costs and enhancing patient experiences."

## Products & Services
- **Janie Core Platform (Dental OS)**: An end-to-end operating system that automates scheduling, patient communication (voice & SMS), insurance verification, recall management, and payments. Available for free to every practice with no limits or credit card required.
- **AI Discovery**: AEO + GBP audits, review automation, and competitor tracking to help practices be the one AI recommends.
- **Practice Coach**: AI coach for billing and front desk staff, fluent in dental RCM, scheduling, and practice data.
- **Insights**: AI-powered intelligence delivering weekly performance briefs, reappointment rate tracking, and peer benchmarking.
- **Operations**: Modern ops tools including checklists, password vault, and team chat.
- **Full-Service RCM (Revenue Cycle Management)**: Claim submission, denial management, and patient billing handled end-to-end automatically.
- **Digital Workforce (BPO)**: A separate service offering that blends AI with specialized human expertise for healthcare administrative tasks (billing, insurance, scribing, patient coordination), claiming average cost savings of $40,000+ and 50%+ cost reduction.

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Total Funding — Not publicly available (venture-backed)
- **Notable Investors/Partners**: Not publicly disclosed; alumni have gone to firms like Bain & Company, SpringTide Ventures, and others
- **Growth Signals**: Headcount grew 420% YoY to approximately 20-25 employees. Monthly headcount growth of 13%. Workforce distributed across 7 countries (US, Argentina, Brazil, Panama, Kenya, Italy, Philippines). Claims $80k+ in recovered new patient revenue per year per practice, 97% of patients verified before they walk in, and 32+ hours/week of front desk time reclaimed.

## Competitive Advantages
- **Free Core Platform**: The end-to-end dental OS is offered free forever with no limits or credit card required, creating a massive adoption barrier for competitors.
- **End-to-End Automation**: Unlike point solutions, Janie covers the full patient lifecycle from first call through scheduling, verification, treatment, and billing.
- **AI + Human Expertise Blend**: The digital workforce offering combines AI automation with specialized human oversight, differentiating from pure software or pure BPO plays.
- **Deep Dental Vertical Focus**: Purpose-built for dental practices with domain-specific RCM and workflow knowledge.
- **Rapid Adoption & Growth**: 420% headcount growth in a year signals strong product-market fit and scaling momentum.

## Strategic Focus
- **Aggressive Scaling**: Rapidly hiring across multiple countries and roles (SDRs, virtual assistants, operations supervisors, training specialists).
- **Expanding the Digital Workforce**: Building out the "partner in healthcare efficiency" model that blends AI with human expertise for broader healthcare admin tasks beyond dental.
- **Building Practice Intelligence**: Moving beyond automation into AI-powered insights, benchmarking, and coaching for dental practices.
- **Global Talent Acquisition**: Hiring remote talent from Latin America, Africa, Asia, and Europe to build a distributed workforce.

## Why Work Here
- **High Growth Environment**: 420% YoY headcount growth means rapid career advancement opportunities and a dynamic, scaling startup culture.
- **Remote-First with Hybrid Options**: Employees engage in a combination of remote and on-site work (2 days a week in office for those near SLC or West Hollywood). Many roles are fully remote across multiple countries.
- **Venture-Backed Startup Energy**: Described as looking for "builders, grinders, and winners" — a high-performance, mission-driven culture.
- **Meaningful Impact**: Work directly on reducing administrative burden for healthcare providers, freeing them to focus on patient care. Claims of $40k+ average cost savings per practice.
- **Global Team**: Distributed workforce across 7 countries offers a diverse, international work environment.
- **Founder-Led**: Co-founder & CEO Preston Sharp is actively involved, with a small leadership team that includes VP of Operations, Sales Director, and Head of Customer Success.

## Sources
1. [janie.ai](https://janie.ai/)
2. [workforce.janie.ai](https://workforce.janie.ai/company)
3. [jobs.gem.com](https://jobs.gem.com/janie)
4. [linkedin.com/company/janie-ai](https://linkedin.com/company/janie-ai)
5. [builtinla.com](https://www.builtinla.com/company/janie)

## Other roles at Janie

- [Janie | Collections Specialist/Accounts Receivable/Account Statusing](https://feeny.ai/job/janie-collections-specialist-accounts-receivable-account-statusing-janie-costa-93y4y070vb05) — Costa Rica
- [Account Executive (AE)](https://feeny.ai/job/account-executive-ae-janie-salt-lake-city-mhy77f6tasb8) — Salt Lake City, UT
- [Remote Healthcare Virtual Assistant](https://feeny.ai/job/remote-healthcare-virtual-assistant-janie-el-salvador-fkwz9d0wvh39) — El Salvador