--- title: 'Call Center Representative at J&J Snack Foods' canonical: 'https://feeny.ai/job/call-center-representative-j-j-snack-foods-paducah-0ewfgxp3949d' type: 'job' last_seen: '2026-09-09' --- # Call Center Representative at J&J Snack Foods - **Company:** J&J Snack Foods - **Location:** Paducah, KY - **Compensation:** $17/hr - **Posted:** 2026-08-27 - **Last confirmed live:** 2026-09-09 - **Apply:** https://job-boards.greenhouse.io/jjsnackfoods/jobs/5408695008 ## Job description As a leader and innovator in the snack food industry for over 50 years, J&J Snack Foods provides branded snack foods to foodservice and retail supermarket outlets across the U.S. Its products include such icons as SUPERPRETZEL, ICEE, and Dippin’ Dots along with other key brands like LUIGI’S Real Italian Ice, The Funnel Cake Factory Funnel Cakes, and Hola Churros. J&J also has a strong presence in bakery providing cakes, cookies, and pies to some of the largest grocery and convenience retailers in industry. Our company continues to deliver record sales led by a talented team and a commitment to “Fun Served Here”. POSITION SUMMARY:   We are the first line for our customer whether it be via email or through the phone.  We are responsible for answering and directing calls, placing orders, answering emails, tracking orders, and assisting our sales team. - ESSENTIAL FUNCTIONS: process orders - answer calls and respond to emails - handle customer inquiries both telephonically and by email - research required information using available resources - manage and resolve customer complaints - provide customers with product and service information - enter new customer information into system - identify and escalate priority issues - route calls to appropriate resource - follow up customer calls where necessary - document all call information according to standard operating procedures - log packages received - produce call reports - provide daily support and assistance to Regional Managers - contact all DDD customers weekly - maintain DDD call list weekly - investigate/process credit requests - maintain complete information on all product credits - Track shipments daily & communicate with carriers - Ability to learn and understand equipment components, equipment ordering procedures and the forms associated with those orders. - Monitor all equipment orders; documenting order activity to keep everyone informed and up to date on the progress of equipment orders - Handle customer inquiries both telephonically and by email Inquiries (Email@dippindots.com, Contact Us Rcvd, Phone) - Catered events - New business - Allergen/Nutritional Info - Website questions - Storage/Maintain product - Promotions - Franchise locations - Research required information using available resources - Manage and resolve customer complaints - Provide customers with available shipping methods & transit time information - Identify and escalate priority issues - Investigate/process credit requests - Maintain complete information on all product credits - Follow-up required on all correspondence in a timely manner - Provide website technical support - Will run reports and enter the Internet Transfer orders for KY on a weekly basis and for CA on a period basis. - Will enter and assist with International orders. COMPETENCIES: Computer Skills, Communication Skills EDUCATION AND EXPERIENCE: High School or High School equivalent Required Education:  Entry level Required Experience:  Customer Service/Call Center 1-2 years ## TRAVEL REQUIREMENTS: None Job Analysis/Job Description Physical Activities Checklist Job title: Physical Activities Check all that apply Frequency (N)Never, (O)Occasionally or (C)Constantly Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like. N Moving self in different positions to accomplish tasks in various environments including tight and confined spaces. N Remaining in a stationary position, often standing, or sitting for prolonged periods. C Moving about to accomplish tasks or moving from one worksite to another. O Adjusting or moving objects up to 15 pounds in all directions. O Communicating with others to exchange information. C Repeating motions that may include the wrists, hands and/or fingers. C Operating machinery and/or power tools. N Operating motor vehicles or heavy equipment. N Environmental Conditions Check all that apply Frequency Low temperatures. N High temperatures. N Outdoor elements such as precipitation and wind. N Noisy environments. N Hazardous conditions. N Poor ventilation. N Small and/or enclosed spaces. N Adverse environmental conditions expected. N Physical Demands Check only one Frequency Sedentary work that primarily involves sitting/standing. C Light work that includes moving objects up to 20 pounds. N Medium work that includes moving objects up to 50 pounds. N Heavy work that includes moving objects up to 100 pounds or more. N US Hourly Pay Range $17—$17 USD Disclaimer: This position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. EEO Statement: J&J Snack Foods Corp.is an equal opportunity employer and prohibits discriminatory employment actions against, and treatment of, employees and applicants for employment based on actual or perceived Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, national origin, ethnicity, alienage, religion or creed, gender, gender identity, pregnancy, marital status, sexual orientation, citizenship, genetic disposition or characteristics, disability or veteran's status, sex offenses, prior record of arrest or conviction, genetic information or predisposing genetic characteristic, status as a victim or witness of domestic violence, sex offenses or stalking and unemployment status. ## About J&J Snack Foods ## Company Overview - **One-liner**: J&J Snack Foods manufactures and distributes iconic branded snack foods, frozen novelties, and frozen beverages across foodservice and retail markets in the United States. - **Entity Type**: Public (NASDAQ: JJSF) - **Headquarters**: Mt. Laurel, New Jersey, USA - **Founded**: 1971 (incorporated in New Jersey) - **Founders**: Gerald B. Shreiber (purchased the ailing J&J Pretzel Company at a bankruptcy auction for $72,100) ## Core Business - Primary industry/industries: Snack food manufacturing and distribution; frozen beverages - Target customers: B2B primarily (foodservice operators), with a significant B2C presence via retail supermarkets. Key channels include stadiums, theme parks, movie theatres, convenience stores, schools, and warehouse clubs. - Mission or purpose statement: "Good Fun, Good for the Planet" — dedicated to responsibly serving fun while reducing environmental impact. ## Products & Services - **SUPERPRETZEL**: The leading soft pretzel brand in the U.S., sold to both foodservice and retail. (Manufactured product) - **ICEE**: A market-leading frozen carbonated beverage brand sold in c-stores, theatres, and stadiums. (Manufactured product & beverage system) - **DIPPIN' DOTS**: Nationally known flash-frozen ice cream beads, acquired in 2022. (Manufactured product) - **LUIGI’S Real Italian Ice**: Popular frozen novelty sold in retail supermarkets. (Manufactured product) - **SLUSH PUPPIE**: Non-carbonated frozen beverage brand. (Manufactured product & beverage system) - **Other Brands**: WHOLE FRUIT, DOGSTERS, ¡HOLA! Churros, THE FUNNEL CAKE FACTORY, MARY B’s Biscuits, COUNTRY HOME Bakers, READI-BAKE, and more. (Manufactured products) - **Contract Manufacturing**: The company also produces products for private label and contract packing, leveraging its extensive manufacturing network. (Service) ## Market Standing - **Valuation/Market Cap**: Not provided directly, but as of July 2026, JJSF is a publicly traded mid-cap company. - **Key Metric (Annual Revenue)**: $1,574,755,000 (Fiscal Year 2024) — a record year for sales. Net income was $117.5M. - **Operating Income**: $117,545,000 (Fiscal Year 2024). - **Financial Health**: The company ended FY2024 with zero debt and $210+ million available on its revolving credit facility [jjsnack.com](https://www.jjsnack.com/wp-content/uploads/2025/01/Website-PDF_-EBookV1_368051_Annaul.pdf). - **Notable Investors/Partners**: Public shareholders. Key strategic partners are major QSR chains, theme parks (e.g., Six Flags, Disney), movie theatre chains, and national retailers (Walmart, Costco). - **Growth Signals**: Record sales in FY2024 despite consumer spending pressure. Growth driven by core product placements, innovation, and new customer wins. Operates in 43 states with ~4,700 employees. ## Competitive Advantages - **Brand Powerhouse**: Owns a portfolio of iconic, highly recognizable brands (SUPERPRETZEL, ICEE, DIPPIN' DOTS) that are often the #1 or only choice in their respective categories. - **Unmatched Distribution**: Products are sold everywhere consumers gather for fun: stadiums, theme parks, movie theatres, schools, and major retailers, creating high barriers to entry via deep channel relationships. - **Vertical Integration of Beverage Systems**: For ICEE and SLUSH PUPPIE, they provide not just the syrup but the equipment and maintenance service, creating a sticky, recurring revenue model. - **Strong Balance Sheet & Cash Flow**: Zero net debt and a strong free cash flow profile allow for continued acquisition of new brands (e.g., Dippin' Dots, Funnel Cake Factory) and internal investment. ## Strategic Focus - **5 Core Strategies (as of FY2024)**: 1) Grow and Protect Brands, 2) Dominate Core Categories, 3) Cross-Sell the Portfolio (putting more brands into existing channels), 4) Invest in the Future (manufacturing, systems, distribution), and 5) Embrace the Culture. - **Expansion**: Building on the Dippin' Dots acquisition, expanding into the frozen ice cream category and leveraging the brand's existing retail and foodservice presence. ## Why Work Here - **Culture**: The company describes itself as having a "family" culture that shies away from the corporate world, emphasizing long tenures (many employees with 10+ years, some over 20). [jjsnack.com](https://www.jjsnack.com/careers/) - **Environment**: Locations in 43 states, from corporate offices in Mt. Laurel, NJ, to manufacturing facilities across the country. A mix of corporate and blue-collar manufacturing roles. - **Benefits**: Comprehensive package including medical/dental/vision, 401k with match, Employee Stock Purchase Plan (ESPP), tuition reimbursement (Nathan Shreiber Scholarship Fund), paid holidays and vacation, wellness discounts, and an Employee Assistance Program. [jjsnack.com](https://www.jjsnack.com/careers/) - **Notable Perks**: "The Nathan Shreiber Scholarship Fund" provides tuition reimbursement for employees, and the ESPP allows employees to buy company stock at a discount. - **Remote/Hybrid/Office**: Not explicitly stated, but the corporate headquarters in Mt. Laurel, NJ, and multiple regional facilities suggest a primarily on-site or hybrid model depending on role. ## Sources 1. [jjsnack.com (Overview)](https://www.jjsnack.com/) 2. [jjsnack.com (Careers)](https://www.jjsnack.com/careers/) 3. [jjsnack.com (About Page)](https://www.jjsnack.com/about/) 4. [jjsnack.com (FY2024 Annual Report)](https://www.jjsnack.com/wp-content/uploads/2025/01/Website-PDF_-EBookV1_368051_Annaul.pdf) 5. [Greenhouse (Job Board)](https://job-boards.greenhouse.io/jjsnackfoods) ## Other roles at J&J Snack Foods - [Warehouse Freezer Supervisor](https://feeny.ai/job/warehouse-freezer-supervisor-j-j-snack-foods-vernon-r5bg4bfv6jeb) — Vernon, CA - [Packer- A Shift](https://feeny.ai/job/packer-a-shift-j-j-snack-foods-moosic-gmk24jxmnk4t) — Moosic, PA - [Packer - B Shift](https://feeny.ai/job/packer-b-shift-j-j-snack-foods-moosic-mpw2s97jz6bf) — Moosic, PA - [Plant Engineer](https://feeny.ai/job/plant-engineer-j-j-snack-foods-vernon-vzz3t3b9v5jy) — Vernon, CA - [Product Loader](https://feeny.ai/job/product-loader-j-j-snack-foods-paducah-cebb1bzw2nhq) — Paducah, KY - [Production Manager](https://feeny.ai/job/production-manager-j-j-snack-foods-carrollton-yjm29k93wp49) — Carrollton, TX - [Production/packing Lead - 3rd. Shift](https://feeny.ai/job/production-packing-lead-3rd-shift-j-j-snack-foods-carrollton-6k36r4k9srgd) — Carrollton, TX - [Packing Machine Operator (2nd Shift)](https://feeny.ai/job/packing-machine-operator-2nd-shift-j-j-snack-foods-moscow-mills-3msgw52za5rr) — Moscow Mills, MO - [Sanitation Lead (1st Shift)](https://feeny.ai/job/sanitation-lead-1st-shift-j-j-snack-foods-carrollton-qchbjjw2dhk1) — Carrollton, TX - [Maintenance Mechanic](https://feeny.ai/job/maintenance-mechanic-j-j-snack-foods-hatfield-twp-2w4b8a2en317) — Hatfield Twp, PA