--- title: 'Call Center Scheduler/Medical Records at Arizona Liver Health' canonical: 'https://feeny.ai/job/call-center-scheduler-medical-records-arizona-liver-health-mesa-4a013ps0ba5b' type: 'job' last_seen: '2026-10-23' --- # Call Center Scheduler/Medical Records at Arizona Liver Health - **Company:** Arizona Liver Health - **Location:** Mesa, AZ - **Posted:** 2026-10-19 - **Last confirmed live:** 2026-10-23 - **Apply:** https://azliver.com/careers-all-open-positions/?gh_jid=5457274008 ## Job description About Us: Arizona Liver Health (ALH) is dedicated to driving high standards of care and advancing medical innovation through leading clinical trials, ensuring patient safety and regulatory compliance, and generating high-quality clinical data. Our network of multiphase, multitherapeutic research, standard of care, and VEN Centers sites is staffed by skilled providers, research, clinic, pharmacy, and patient outreach professionals. ALH operates state-of-the-art facilities and programs to meet the evolving needs of clinical research and overall patient treatment. Job Summary: Arizona Liver Health/Arizona Clinical Trials is looking for qualified candidates for the Call Center Scheduler/Medical Records position in Mesa. Title: Call Center Scheduler/Medical Records (Mesa, AZ) Compensation: $18.00 - $22.00 per hour, depending on experience Status: Full-time, Non-exempt Essential job functions/duties Reasonable accommodation(s) may be made to enable individuals with disabilities to perform these essential functions. - Ensure patient needs and requests are handled efficiently by performing telephonic patient scheduling. - Schedule patient initial and follow up appointments ensuring efficient use of provider time and the appropriate care for patients. - Perform patient pre-registration including accessing and updating patient information as indicated. - Perform data entry and appointment confirmation. - Maintain schedule accuracy for maximum patient flow. - Follow established procedures for answering and screening incoming appointment-related telephone calls, scheduling interpreters, and directing calls to appropriate staff. - Maintain effective communication with office staff and providers in all of the health centers as needed. - Maintains patient confidentiality in compliance with the Privacy Act and HIPAA - Files/scans laboratory, radiology, and other reports in appropriate section of the EHR within prescribed timeline. - Send SOC records to Research for all new screeners within 48 hrs. - Routes clinical reports to appropriate clinic staff & outside parties. - Attends to all release of medical records requests and sends records to requesting party via mail or electronic means. - Send out medical records release to referring provider when requested. - Attends to all incoming faxes and routes to appropriate clinic staff. - Follow up on failed faxes and update data base with changes to receiving party. - Maintains good attendance, is punctual and works full scheduled shift. - Demonstrates respectful, professional, and appropriate behavior that supports a team-oriented work environment. Knowledge/Skills/Abilities Required - Proficiency in Microsoft Office applications, Windows, and multi-line telephone system - Ability to communicate professionally with patients, providers, and 3rd party vendors. - Excellent organizational skills, attention to detail, and time management skills - Impeccable written and oral communication skills - Bilingual (Spanish-speaking) required Supervisory responsibilities - None Work environment - Call Center setting Physical demands - Able to lift at least 15 lbs. - Able to sit for long periods (at least 50%) - Able to type and do computer work for long periods Travel Requirements - Some interoffice travel may be required with use of company vehicle or mileage reimbursement Education, credentials, and/or trainings required - High School Diploma or GED required Benefits & Perks: - Health, Dental, Vision (with HSA plans and employer contribution) - 2 Weeks PTO - 5 days Sick Time - 7 Company holidays + 2 Half-days - 401K with 6% company match - Short & Long Term Disability - Educational Assistance - Shared company vehicles for required travel ## EEO statement It is the policy of the Institute for Liver Health DBA Arizona Liver Health and Arizona Clinical Trials to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity or age limitations will be adhered to by the company where appropriate. Notice to Staffing Agencies: It is our policy that any and all contact with third party staffing or recruitment vendors come through our Talent Acquisition Team directly. We have an established and preferred network of contracted partners that we engage if and when we deem it necessary. We request that staffing agencies refrain from repeatedly contacting our hiring managers or employees directly. Unsolicited resumes, onsite solicitations, and inquiries will not be considered or responded to. Overly persistent and pushy inquires may also be blocked across our network as spam. Thank you for your understanding and cooperation. ## About Arizona Liver Health ## Company Overview - **One-liner**: Arizona Liver Health (ALH) is a specialized clinical practice and research institute providing comprehensive diagnosis, treatment, and clinical trial access for patients with liver diseases across Arizona. - **Entity Type**: Private (Partnership) - **Headquarters**: Chandler, Arizona, United States - **Founded**: 2017 - **Founders**: Not publicly available ## Core Business - Primary industry: Medical Practices – Hepatology / Liver Care - Target customers: B2C – patients with liver diseases such as fatty liver (MASLD/MASH), viral hepatitis, autoimmune liver disease, cirrhosis, and liver cancer - **Mission**: “To provide state-of-the-art, innovative, and compassionate care to patients affected by liver diseases” and “positively impact lives through medical innovation” ## Products & Services - **Comprehensive Liver Diagnostic Services**: In-office FibroScan (noninvasive liver fat and scarring assessment), phlebotomy, and imaging – often offered free for new patients. - **Specialized Treatment Programs**: Management of fatty liver, hepatitis, autoimmune liver disease, alcohol-associated liver disease, cirrhosis, and liver cancer using advanced therapies. - **Clinical Trials**: ALH conducts leading clinical trials for various liver conditions, giving patients access to cutting-edge investigational treatments. ## Market Standing - **Valuation/Revenue**: Not publicly available (private partnership) - **Key Metric**: Headcount of 101 employees (LinkedIn, ~2026), with 25.7% year-over-year growth - **Notable Investors/Partners**: Not disclosed - **Growth Signals**: Opened five locations across Arizona (Chandler, Peoria, Flagstaff, Tucson); expanded research phase 1 capabilities; increased clinical trial portfolio; headcount grew from ~72 to 101 in the past year ## Competitive Advantages - **Specialized Focus**: Entire practice dedicated to liver health, allowing deep expertise and tailored care. - **Integrated Research & Care**: Combines clinical practice with an in-house research institute, offering patients early access to novel therapies. - **Free FibroScan Screening**: Lowers barrier for early detection and attracts patient volume. - **Multi-site Presence**: Five locations in key Arizona cities improve patient access and referral networks. ## Strategic Focus - Expansion of clinical research programs (including phase 1 trials) - Continued investment in patient education and community outreach - Geographic expansion within Arizona and possibly into new states - Enhancing integrated pharmacy and imaging services on-site ## Why Work Here - **Culture & Values**: Emphasizes Integrity, Equity, Collaboration, Innovation, and Excellence. The company states it “invests in your future” with structured onboarding, professional development workshops, and educational opportunities. - **Growth Trajectory**: Rapid headcount growth (+25.7% YoY) and active hiring (3 open roles as of mid-2026) suggest expansion opportunities for employees. - **Work Environment**: Multiple clinic locations (Chandler HQ, Peoria, Flagstaff, Tucson); on-site roles likely. Remote/hybrid options not specified. - **Employee Sentiment**: LinkedIn company rating 2.8/5 (based on 23 reviews), with culture rated 2.5/5 and career opportunities 2.7/5 – candidates may want to dig into specific team dynamics during interviews. - **Notable Perks**: Free FibroScan for patients; professional development events; comprehensive orientation program. ## Sources 1. [azliver.com](https://azliver.com/careers/) 2. [azliver.com](https://azliver.com/about-alh/) 3. [linkedin.com](https://www.linkedin.com/company/az-liver-health) ## Other roles at Arizona Liver Health - [Financial Analyst](https://feeny.ai/job/financial-analyst-arizona-liver-health-chandler-rzc376j474x5) — Chandler, AZ - [Research Data Entry/Scheduler (Bilingual)](https://feeny.ai/job/research-data-entry-scheduler-bilingual-arizona-liver-health-tucson-cn79xxd9nrtd) — Tucson, AZ - [Phase 1 Clinical Research Coordinator I](https://feeny.ai/job/phase-1-clinical-research-coordinator-i-arizona-liver-health-chandler-7pcx9nm7rhtf) — Chandler, AZ - [Clinical Research Coordinator II or III (CRC 2-3) AMP](https://feeny.ai/job/clinical-research-coordinator-ii-or-iii-crc-2-3-amp-arizona-liver-health-h9fvkw1jc7q2) — Chandler, AZ - [Accounting Specialist](https://feeny.ai/job/accounting-specialist-arizona-liver-health-chandler-wxfr8qjma8j3) — Chandler, AZ - [MRI Technologist (PRN)](https://feeny.ai/job/mri-technologist-prn-arizona-liver-health-chandler-kdarvzxggdsz) — Chandler, AZ - [Research Patient Recruitment Coordinator II or III (Peoria)](https://feeny.ai/job/research-patient-recruitment-coordinator-ii-or-iii-peoria-arizona-liver-health-0xy1kc9em8q5) — Peoria, AZ - [Research Patient Recruitment Coordinator II or III (Phase 1)](https://feeny.ai/job/research-patient-recruitment-coordinator-ii-or-iii-phase-1-arizona-liver-health-6sx2y8d96qh8) — Chandler, AZ - [Clinical Research Coordinator II/III](https://feeny.ai/job/clinical-research-coordinator-ii-iii-arizona-liver-health-chandler-7ftxz7pv8c09) — Chandler, AZ - [Clinical Research Coordinator II or III (CRC 2-3) Peoria](https://feeny.ai/job/clinical-research-coordinator-ii-or-iii-crc-2-3-peoria-arizona-liver-health-2dwmr4nvx8q8) — Peoria, AZ