---
title: 'Call Center Specialist | Hiring Now | Onsite- Pittsburgh at Blink Health'
canonical: 'https://feeny.ai/job/call-center-specialist-hiring-now-onsite-pittsburgh-blink-health-pittsburgh-r2f1708wv92n'
type: 'job'
last_seen: '2026-09-10'
---

# Call Center Specialist | Hiring Now | Onsite- Pittsburgh at Blink Health

- **Company:** Blink Health
- **Location:** Pittsburgh, PA
- **Posted:** 2026-09-09
- **Last confirmed live:** 2026-09-10
- **Apply:** https://job-boards.greenhouse.io/blinkhealth/jobs/8790012002

## Job description

Company Overview:

[Blink Health](https://www.blinkhealth.com/)is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody.  Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.

[BlinkRx](https://www.blinkhealth.com/blinkrx)is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock.

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

## The Role

As a Patient Support/Call Center Specialist, you are on the front lines of the patient experience; helping people successfully access the medications they need. You’ll guide patients through enrollment, resolve barriers related to insurance or affordability, and provide support across phone, email, and chat.

This role is well-suited for individuals who thrive in fast-paced, evolving environments. We value curiosity, proactivity, and a strong desire to solve problems, learn quickly, and make a meaningful impact on patients navigating complex healthcare systems; regardless of career stage.

This is a fully On-site role in Robinson Township, Pittsburgh

## What You’ll Do

- Connect with patients via phone, email, and chat to guide them through enrollment, onboarding, and prescription fulfillment
- Conduct outbound outreach to support patients in completing key steps in their prescription journey
- Serve as a central point of coordination between patients, providers, and insurers to resolve issues efficiently
- Assist with insurance verification, benefits coordination, and financial assistance programs
- Support pharmaceutical program requirements and triage clinical questions to pharmacists or appropriate teams
- Research and resolve patient issues using internal tools and resources
- Accurately document all interactions and key insights to ensure a seamless patient experience
- Meet and exceed performance goals related to quality, productivity, and patient satisfaction
- Identify trends or gaps in the patient experience and share feedback to improve processes and products
- Maintain strict confidentiality and handle sensitive patient information in compliance with HIPAA and company policies
- Continuously learn and adapt to new products, workflows, and program updates

What Success Looks Like

- Patients feel supported, informed, and confident throughout their journey
- Issues are resolved quickly and accurately across multiple channels
- You become a trusted resource for patients and internal teams
- You actively contribute ideas to improve the patient experience
- You grow your skills and take on increasing responsibility over time

## Qualifications

- High school diploma or GED required; Associate’s or Bachelor’s degree is a plus
- Those with a passion for helping others are welcome (we provide comprehensive training); prior customer service experience in retail, call center, or other customer-facing environments is a plus
- Strong communication skills (verbal and written)
- Comfortable using technology and learning new systems quickly
- Strong problem-solving skills and attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Curious, adaptable, and eager to learn
- Self-starter with a strong sense of ownership and accountability
- Passion for helping others and delivering high-quality patient care
- Ability to work collaboratively across teams

Location & Schedule

- Full-time, hourly role
- On-site : 5 Penn Center Blvd, Robinson Township, Pittsburgh, PA
- Multiple scheduling options available, including 4-day workweeks
- Shifts scheduled between Monday–Friday, 8:00 AM – 9:00 PM EST
- Rotating Saturday shifts (9:00 AM – 5:00 PM EST)
- Schedules may evolve based on business needs

## Benefits

- Health, Dental & Vision – Multiple plan options that begin from day 1
- Well-being Support – Employee Assistance Program with counseling, wellness coaching, legal/financial advice, and more
- Vacation – Accrue up to 80 hours (2 weeks) in year one
- Paid Sick Time – 40 hours per year
- Holidays – 9 paid holidays + 2 floating holidays per year
- Parental Leave – 12 weeks paid (birthing) / 4 weeks paid (non-birthing), including adoption and foster placement
- 401(k) – Traditional and Roth options
- Life & Disability Insurance – Provided at no cost
- Commuter Benefits – Free onsite parking + pre-tax commuter FSA+ Free shuttle service (Pittsburgh, PA only)
- Snack & Drink Stipend – Daily at all pharmacy locations

#blinkpatientservices

Why Join Us:

It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population.  At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year.  Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.

We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Applicants who provide their phone number and consent to receive text messages may receive SMS or MMS updates from Blink Health regarding their application.

## About Blink Health

## Company Overview
- **One-liner**: Blink Health is a healthcare technology company that builds products to make prescription medications more accessible and affordable for all Americans, primarily through its BlinkRx pharma-to-patient cloud platform and Quick Save discount card.
- **Entity Type**: Private (Venture-backed)
- **Headquarters**: New York, New York, United States
- **Founded**: 2014
- **Founders**: Matthew Chaiken (Co-Founder), Geoff Chaiken (CEO)

## Core Business
- **Primary industry/industries**: Healthcare Technology (HealthTech), Digital Pharmacy, Prescription Discount Services
- **Target customers**: Patients (B2C), Pharmaceutical companies (B2B), Healthcare providers/physicians
- **Mission or purpose statement**: To make prescriptions accessible and affordable to everybody, removing traditional roadblocks within the prescription supply chain to improve health outcomes.

## Products & Services
- **[BlinkRx]**: The world's first pharma-to-patient cloud. A digital concierge service for patients prescribed branded medications, offering transparent low prices, free home delivery, and world-class support. It centralizes the process so patients no longer face affordability, paperwork, or inventory issues at the pharmacy.
- **[Quick Save]**: A discount prescription card product that helps patients save on medications, likely at local pharmacies.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: Annual Revenue of **$40.0M** (latest estimate) | **Total Funding**: **$316.0M** across 6 rounds.
- **Notable Investors/Partners**: Key investors include **8VC** (led Series A and Series B), **SuRo Capital** (led a 2020 round). The company has also hired talent from Amazon, Walgreens, CVS Health, and Microsoft.
- **Growth Signals**: Headcount grew **33.8% year-over-year** (reaching ~471 employees). The company has a strong presence with offices in the US, India, and Colombia. Job postings are up **45.6% year-over-year**, indicating aggressive expansion. LinkedIn followers grew **92.6% year-over-year**.

## Competitive Advantages
- **First-mover in Pharma-to-Patient Cloud**: BlinkRx is a unique, centralized platform that directly connects pharmaceutical companies to patients, solving a fragmented and frustrating experience.
- **Massive Addressable Problem**: The company addresses a critical pain point at the intersection of healthcare and personal finance—affordability and access to medication.
- **Strong Growth Trajectory**: Rapid headcount and follower growth suggest strong market validation and product-market fit.
- **Cross-Industry Talent Pool**: The company attracts talent from top tech (Amazon, Microsoft) and healthcare/pharmacy (CVS, Walgreens) giants, blending engineering, operations, and healthcare expertise.

## Strategic Focus
- **Scaling the BlinkRx Platform**: The primary focus is on expanding the reach and capabilities of the pharma-to-patient cloud.
- **Operational Excellence**: With recent job postings for roles like "Manager, Operational Excellence," the company is investing in streamlining its pharmacy network, fulfillment, and customer service operations.
- **Data & AI**: The recent departure of the VP of Data and AI suggests a possible restructuring or evolution of its data strategy, but the role's existence highlights a focus on leveraging data for better patient outcomes and operational efficiency.

## Why Work Here
- **High Impact Work**: The company directly helps people at a vulnerable intersection of health and finances, providing a strong sense of purpose.
- **Fast-Growing Environment**: With 33% YoY headcount growth and a startup culture described as "relentlessly learning and constantly curious," employees can expect rapid professional development. The company is described as a "highly collaborative team of builders and operators."
- **Hybrid & Remote Options**: The company offers a mix of onsite, hybrid, and remote roles. Specific roles are listed for onsite locations (Chesterfield, MO; Pittsburgh, PA) and hybrid/remote for others (e.g., New York, NY). The Indeed profile notes "work from home" as a benefit.
- **Culture**: The company values diversity and is an equal opportunity employer. It promotes a culture of invention and collaboration in an industry resistant to change.
- **Notable Perks**: Flexible work schedules. The company has a presence in multiple countries, offering potential for global collaboration.

## Sources
1. [Blink Health Website](https://www.blinkhealth.com/)
2. [Blink Health Careers Page (Greenhouse)](https://job-boards.greenhouse.io/blinkhealth)
3. [LinkedIn Company Profile](https://www.linkedin.com/company/blink-health/life)
4. [Indeed Company Page](https://www.indeed.com/cmp/Blink-Health)

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