---
title: 'Call Center Team Lead at Window Nation'
canonical: 'https://feeny.ai/job/call-center-team-lead-window-nation-fulton-awzeghsdfntk'
type: 'job'
last_seen: '2026-10-19'
---

# Call Center Team Lead at Window Nation

- **Company:** Window Nation
- **Location:** Fulton, MD
- **Compensation:** $53k–$57k
- **Work type:** onsite
- **Posted:** 2026-10-16
- **Last confirmed live:** 2026-10-19
- **Apply:** https://jobs.lever.co/windownation/4823b572-fc5e-4f4e-bce1-da37dce1476a

## Job description

One Goal, One Passion - Growth is Everything at Window Nation

Recruiting the best talent is one of Window Nation's main goals. With growth always being our number one priority, we're committed to finding and keeping the best employees possible. We want you to be your authentic self, we want you to love what you do, we want you to grow with us. Grow professionally and grow personally. We know that we all grow together at Window Nation, and we are proud of that. One Goal, One Passion - Growth is Everything at Window Nation.

Window Nation, the 3rd largest specialty remodeling company in the country, is searching for a Call Center Team Lead to oversee the day-to-day success of a thriving call center. This person will lead by example to help ensure that all Call Center Agents are focused and driving towards the success of all established goals.

Core Role Responsibilities

- Manage the flow of all inbound and outbound calls
- Schedule and manage appointment availability in all markets
- Create awareness and accountability of all Call Center Agent performance
- Make executive decisions on lead eligibility by qualifying lead requirements
- Ensure accuracy of the data entered into our system
- Oversee escalated calls as needed
- Assist with the implementation of new plans, objectives, and motivational tools
- Develop and implement best team practices
- Assist with your staff's ongoing development by hosting bi-weekly training sessions

## Basic Qualifications

- High School Diploma, GED, or equivalent
- 1-3 years of supervisory or Team Lead experience

## Preferred Qualifications

- Expert proficiency in Microsoft Office
- Experience with Salesforce is a plus
- Ability to lead by example
- Ability to multitask in a fast-paced environment
- Self-motivated, analytical and data driven
- Ability to work well under pressure and get the job done at all costs
- Excellent written and verbal communication skills

## #LI-LM1

Window Nation cultivates a culture of inclusion that respects our employees' individual strengths, views, and experiences. We believe our differences make us a better team – one that makes good decisions, drives innovation, and delivers better business results.

At this time, Window Nation is unable to provide sponsorship for employment visas now or in the future. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.

## About Window Nation

## Company Overview
- **One-liner**: Window Nation is a family-owned, third-generation window replacement and door installation company serving homeowners across the United States.
- **Entity Type**: Private (backed by AEA Investors, LP)
- **Headquarters**: Fulton, Maryland, United States
- **Founded**: 2006
- **Founders**: Harley Magden and Aaron Magden

## Core Business
- **Primary industry**: Residential construction / home improvement (window and door replacement).
- **Target customers**: Homeowners (B2C) across the U.S.
- **Mission or purpose**: “Help our customers find the perfect windows and doors for their home” and “turn your house into your dream home” through high-quality products and exceptional customer relationships.

## Products & Services
- **Window Replacement**: Custom-made, Energy Star certified replacement windows in a variety of styles.
- **Door Installation**: Entry and patio doors, also custom-fitted to the home.
- **Professional Installation**: Company-owned crews provide end-to-end service, from consultation to installation.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company).
- **Key Metric**: Annual revenue of $258.1M (2025/2026 estimate) [linkedin.com](https://linkedin.com/company/windownation).
- **Notable Investors/Partners**:
  - AEA Investors, LP (current parent company) [linkedin.com](https://linkedin.com/company/windownation).
  - Previously acquired by The Cortec Group (2018).
  - Acquisitions: Armorvue Window and Door (2024) and NewSouth Window Solutions.
- **Growth Signals**:
  - Third largest window replacement company in the U.S. by revenue.
  - Employee headcount: ~457 (up 26.5% YoY) [linkedin.com](https://linkedin.com/company/windownation).
  - 22 showrooms across the country.
  - Strong LinkedIn follower growth (+70.9% year-over-year) [linkedin.com](https://linkedin.com/company/windownation).

## Competitive Advantages
- **Third-generation expertise**: Founders grew up in the window replacement industry, bringing deep knowledge and credibility.
- **Scale and reach**: 22 showrooms nationwide and a large, trained installation workforce.
- **Customer-centric model**: Emphasis on relationships and “do the right thing” culture, backed by a 100% satisfaction promise.
- **Energy Star certified products**: Differentiator for energy-conscious homeowners.

## Strategic Focus
- **Geographic expansion**: Continues to open new markets and acquire regional competitors (e.g., Armorvue, NewSouth) to build national footprint.
- **Operational excellence**: Ongoing training and education for team members on latest products and installation techniques.
- **Digital transformation**: Leveraging AI tools in hiring and likely investing in customer-facing technology (online scheduling, digital support).

## Why Work Here
- **Culture**: Employees describe a “great culture” with approachable owners who are “family oriented” and generous. Company emphasizes diversity, fun, and mutual support [windownation.com](https://www.windownation.com/about-us/careers).
- **Work environment**: Mix of on-site (call center, installation, field roles) and hybrid (e.g., Digital Customer Support Representative in Fulton, MD) [jobs.lever.co](https://jobs.lever.co/windownation).
- **Benefits & perks**:
  - Medical, Dental, Vision, Disability, Life Insurance
  - 401(k) with employer match
  - Company-paid training and personal/professional development opportunities
  - Paid community volunteer days
  - Annual sales team President’s Club trip
  - Company vehicles for applicable roles
  - Fun events: Graphic Tee Tuesdays, pizza, potlucks, parties [windownation.com](https://www.windownation.com/about-us/careers)
- **Ratings**:
  - LinkedIn: 3.7/5 (386 reviews) – Work-Life 3.4, Compensation 3.6, Culture 3.7, Career 3.5 [linkedin.com](https://linkedin.com/company/windownation).
  - Indeed: 3.5/5 overall (2026 rating 2.33, but 2024 was 4.29) – Work-Life 3.3, Compensation 3.6, Culture 3.5 [indeed.com](https://www.indeed.com/cmp/Window-Nation,-LLC).

## Sources
1. [windownation.com (Careers)](https://www.windownation.com/about-us/careers)
2. [jobs.lever.co (Window Nation job listings)](https://jobs.lever.co/windownation)
3. [windownation.com (About Us)](https://www.windownation.com/about-us)
4. [linkedin.com (Window Nation company page)](https://linkedin.com/company/windownation)
5. [indeed.com (Window Nation, LLC reviews)](https://www.indeed.com/cmp/Window-Nation,-LLC?campaignid=mobvjcmp&from=mobviewjob&fromjk=8ca84f661bd3845f&tk=1js29e46pg8qh801)

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