---
title: 'Call Centre Agent, Inbound at Careerswift'
canonical: 'https://feeny.ai/job/call-centre-agent-inbound-careerswift-united-states-wf9ckm0cr28j'
type: 'job'
last_seen: '2026-09-06'
---

# Call Centre Agent, Inbound at Careerswift

- **Company:** Careerswift
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-04
- **Last confirmed live:** 2026-09-06
- **Apply:** https://jobs.ashbyhq.com/careerswift.ai/ba0267d6-1ccd-47d2-b16c-ca2a720de7bc

## Job description

CareerSwift is a technology company focused on making the job search process simpler, faster, and more effective. Our platform combines AI-powered tools and practical career solutions to help job seekers create stronger applications, improve their professional profiles, and navigate their job search with greater confidence.

We are growing our team and are looking for a friendly, reliable, and customer-focused Call Centre Agent, Inbound to join our remote team.

As a Call Centre Agent, Inbound, you will be one of the first points of contact for CareerSwift customers and users. You will handle incoming calls, answer questions, provide information about our products and services, and help customers resolve common issues.

This role is focused on delivering a positive customer experience rather than cold calling or aggressive sales. You will also work with internal teams when a customer request requires additional assistance.

## RESPONSIBILITIES

- Answer incoming customer calls in a friendly and professional manner.
- Understand customer questions and provide accurate information and assistance.
- Help customers resolve common issues and guide them through basic processes.
- Escalate complex or technical issues to the appropriate team.
- Accurately document customer interactions and resolutions in internal systems.
- Follow up on open customer requests when required.
- Share recurring customer questions or issues with the relevant internal teams.

## WHAT WE ARE LOOKING FOR

- Strong verbal communication and active listening skills.
- Friendly, patient, and customer-focused approach.
- Ability to communicate clearly and professionally over the phone.
- Strong problem-solving skills and attention to detail.
- Comfortable working with computers and online systems.
- Ability to work independently and manage multiple customer requests.

## NICE TO HAVE

- Previous experience in a call centre, customer service, help desk, or similar role.
- Experience using CRM or customer support platforms.
- Experience working remotely or supporting customers online.
- Interest in technology, AI-powered products, or career development.

## COMPENSATION

$36,000 - $45,000 per year, depending on experience and qualifications.

Additional benefits and employment details will be discussed during the hiring process.

## WHAT WE OFFER

- Fully remote work environment.
- Training and support to help you succeed.
- Experience working with modern digital and AI-powered products.
- Collaborative team environment.
- Opportunities for professional growth as CareerSwift expands.

Apply today and join CareerSwift in helping people navigate their job search with smarter technology and better support.

Location: Remote

Salary Range: 36,000 - 45,000 USD (gross, annually)

## About Careerswift

## Company Overview
- **One-liner**: Careerswift is an AI-first recruitment automation platform that automates candidate screening, interviewing, and evaluation for growing companies.
- **Entity Type**: Private (Bootstrapped/Early Stage)
- **Headquarters**: Warsaw, Poland
- **Founded**: 2025
- **Founders**: Alex Nosik (CEO), Rodion Lozovoi (CTO), Dmytro Ivanchuck (CMO)

## Core Business
- **Primary industry**: HR Technology / Recruiting Software / Artificial Intelligence
- **Target customers**: B2B — growing companies looking to scale hiring without increasing HR headcount
- **Mission/purpose**: Eliminate manual resume review and outdated keyword-based filtering by using context-aware AI agents to structure and enrich every applicant, creating a continuously improving talent pool.

## Products & Services
- **Careerswift Platform (AI Recruitment Automation)**: An AI-first platform that automates candidate screening, interviewing, and evaluation. Uses context-aware AI agents to replace manual resume review and keyword filtering. Every applicant is structured and enriched by AI, building a continuously improving talent pool.
- **AI Resume Builder & Job Search Tools (Consumer Side)**: A complementary suite for job seekers including AI resume optimization (ATS-friendly templates, LinkedIn-to-resume conversion), smart job application tracking, AI cover letter generation, AI-powered interview practice, and a Chrome extension for 1-click job applications.

## Market Standing
- **Valuation**: Not publicly available (early-stage private company)
- **Key Metric**: Total funding not disclosed (appears bootstrapped or pre-seed); monthly web traffic of ~26,300 visits with +872.6% monthly growth
- **Notable Investors/Partners**: Not publicly disclosed
- **Growth Signals**: Headcount grew +300% YoY (from ~2 to 6 employees); monthly website traffic growing nearly 9x month-over-month; global rank #999,287 with 64% of traffic from the United States; active job postings for engineering roles indicate scaling phase

## Competitive Advantages
- **Dual-sided platform**: Serves both employers (recruitment automation) and job seekers (resume/job search tools), creating potential network effects
- **AI-first architecture**: Uses context-aware AI agents rather than keyword filtering, which is a more sophisticated approach than traditional ATS systems
- **Rapid early traction**: Extremely high traffic growth (+872.6% monthly) suggests strong product-market fit in early stages
- **Lean, experienced team**: Small team (6 people) with C-level executives across CEO, CTO, and CMO — all hands-on

## Strategic Focus
- **Scaling the engineering team**: Currently hiring for Senior Full-Stack Engineer, Senior Data Engineer, Mid/Senior Platform Engineer, and Frontend Developer — indicating a push to build out core product and data infrastructure
- **Product expansion**: Continuously adding new features (job tracking, interview practice, auto-apply) with a "coming soon" pipeline
- **Geographic expansion**: Presence in Poland, Ukraine, Spain, UK, and US (San Francisco office) — building a distributed team
- **Enterprise readiness**: Building multi-tenant data infrastructure, RBAC/RLS security, and embedded BI for enterprise-scale analytics

## Why Work Here
- **Remote-first culture**: Roles listed as "Remote" or "Hybrid" with flexibility; San Francisco office available but not required
- **Early-stage impact**: Join a company founded in 2025 with only 6 employees — opportunity to shape product, culture, and technical direction from near the ground floor
- **Modern tech stack**: React, TypeScript, Python (FastAPI/Django/Flask), Node.js (Next.js/Nest.js), PostgreSQL, AWS, OpenAI, Hugging Face, dbt, Vercel — cutting-edge AI and cloud-native tools
- **AI-first engineering**: Work on context-aware AI agents, real-time data ingestion, OLAP optimizations, and LLM-powered features
- **Growth trajectory**: Company is in hypergrowth phase (traffic up 872% monthly, headcount up 300% YoY) — strong potential for career acceleration
- **Lean team culture**: With only 6 people, engineers will have broad ownership and direct impact on product decisions

## Sources
1. [careerswift.ai](https://careerswift.ai/)
2. [LinkedIn - Careerswift](https://www.linkedin.com/company/careerswift-ai)
3. [Built In - CareerSwift Teams](https://builtin.com/company/careerswift/teams)
4. [Ashby Careers Page](https://jobs.ashbyhq.com/careerswift.ai/8f38501e-ad8d-4550-8a2d-a904ee6f8163)
5. [We Work Remotely - Careerswift](https://weworkremotely.com/company/careerswift)

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