---
title: 'Call Centre Agent (Service & Repair) - Delta (926) at Trail Appliances Ltd.'
canonical: 'https://feeny.ai/job/call-centre-agent-service-repair-delta-926-trail-appliances-ltd-820-cliveden-mqrzpx7pbz0w'
type: 'job'
last_seen: '2026-09-14'
---

# Call Centre Agent (Service & Repair) - Delta (926) at Trail Appliances Ltd.

- **Company:** Trail Appliances Ltd.
- **Location:** 820 Cliveden Place Delta, Canada
- **Compensation:** $26/hr
- **Work type:** onsite
- **Posted:** 2026-09-09
- **Last confirmed live:** 2026-09-14
- **Apply:** https://jobs.lever.co/trailappliances/5530389a-48c5-4862-a6b4-523401447452

## Job description

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!

Our core values: Integrity – We do what’s right, even when no one is looking. Improvement – We do it well. Then we do it better. Caring – We put ourselves in others’ shoes. Authenticity – We like people, not pretense. Determination – We kick down walls.

We have everything we need to inspire our customers. Except you. The Call Centre Agent fields incoming customer repair and service requests via telephone and email, to determine the best course of action to provide the customer immediate service. Once the best course of action is determined, they then document, track, and follow the request through to completion, interacting with external and internal customers, suppliers, technicians, and various internal departments, to facilitate a smooth and satisfactory resolution to the customer service issue.

Compensation: $25.50 per hour

As a Call Centre Agent (service & repair), you will

- Respond to incoming requests, coordinate and book service appointments with Trail technicians or 3rd party service providers
- Follow up on existing service requests and check the status on exchanges/authorizations and customer escalations
- Create service requests based on customer needs, taking into account history of the specific appliance
- Distinguish between warranty, extended warranty and paying calls, and taking appropriate action for each
- Create/submit online service requests and internal service requests
- Request return authorizations (RA) from manufacturer’s and work with the Reverse Logistics and Sales Support departments to help facilitate exchanges
- Continuous follow up on multiple service orders

The experience we like to see

- 1 to 2 years call centre experience
- Strong customer service focus and excellent communication skills
- Ability to deescalate and control calls
- Detail oriented, organized with excellent analytical and problem solving skills
- Knowledge of Microsoft Office: Excel, Outlook and Word
- Ability to work in tight deadlines, multitask, establish priorities and work and think independently
- Excellent time management and organization skills
- Prefer working in a team environment while being able to work independently
- Fluent in written and spoken English
- Preference will be given to those candidates who are fluent in Mandarin and/or Cantonese

We hope you are passionate about...

- Creating great experiences for customers post-delivery
- Working in a fast-paced environment and prioritizing tasks
- Collaborating with internal departments and 3rd parties to coordinate the post delivery service experience
- Problem-solving and handling customer inquiries and concerns
- Providing a world class customer service experience

Why join Trail:

- Extended Health Benefits
- Merit Performance
- Generous employee discounts
- Professional Development Programs
- Employee Recognition Program
- Company events

Due to the volume of applications received, only those candidates considered for an interview will be contacted further.

We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?

## About Trail Appliances Ltd.

## Company Overview
- **One-liner**: Trail Appliances Ltd. is Western Canada’s leading independent appliance retailer, selling home and kitchen appliances from over 55 brands, complemented by in-house delivery and support.
- **Entity Type**: Private (Privately Held, Family-Owned)
- **Headquarters**: Richmond, British Columbia, Canada
- **Founded**: 1974
- **Founders**: The Broderick family (founders; the business remains family-owned)

## Core Business
- **Primary Industry**: Retail (Home Appliances)
- **Target Customers**: B2C (homeowners, renters), B2B (builders, developers, interior designers), and SMB (property managers).
- **Mission/Purpose Statement**: To enhance the quality of life for Canadian families by creating special moments at home — making shopping ridiculously easy and inspiring possibilities.

## Products & Services
- **Retail Sales**: In-showroom and online sales of refrigerators, washers, dryers, ranges, dishwashers, and small appliances from 55+ brands (e.g., Miele, Bosch, Samsung, LG). Includes design consultations, financing, and a free premium delivery service.
- **Builder Division (Single Family, Multi-Family, Apartment Replacement)**: Project-based sales and specification support for new construction and multi-family developments.
- **Designer Sales**: Dedicated relationship-based support for interior designers and architects, including early-stage project specification and product sourcing.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (Private company)
- **Key Metric**: Annual revenue not disclosed; employs 307 people ([LinkedIn](https://ca.linkedin.com/company/trail-appliances)) — down 1.3% year-over-year.
- **Notable Investors**: No institutional investors — the company is family-owned.
- **Growth Signals**: 50+ year legacy, trusted as Western Canada’s top independent appliance retailer. Active hiring: 21 open job postings (up 61.5% year-over-year, as of late 2025). Recently celebrated its 50th anniversary. Operates 10 showrooms, 3 clearance centres, and 4 offices.

## Competitive Advantages
- **Local Expertise, National Scale**: A family-owned independent with showrooms full of thousands of appliances and a well-trained team — “so buying appliances is as easy as using them.”
- **End-to-End Service**: In-house delivery, customer support, and appliance technicians. This vertical integration reduces friction and builds loyalty.
- **50+ Years of Trust**: Strong reputation in British Columbia, with many employees staying 10–15+ years, and a deep network with builders and designers.
- **Family Culture**: “We're entrepreneurial, driven, and maybe a little appliance-obsessed.” High staff retention and a people-first ethos differentiate from big-box competitors.

## Strategic Focus
- **Deepening Builder & Designer Relationships**: Active hiring for District Sales Manager (Multi-Family Builder Sales) and Designer Sales roles shows priority on business development.
- **Operational Excellence**: Investing in logistics, delivery, and warehouse operations to maintain “stress-free delivery” and “fast, reliable service.”
- **Talent Attraction & Retention**: Actively growing headcount (job postings up 61.5% YoY), with emphasis on learning & development and a supportive culture.

## Why Work Here
- **People-First Culture**: “Caring, integrity, innovation, authenticity, and determination” are cornerstones. Many employees stay for 10, 15, even 30+ years.
- **Hybrid/On-Site Mix**: Roles range from on-site (warehouse, delivery, sales support) to hybrid (e.g., Senior Credit Manager) and permanent office positions. The Richmond HQ operates on a hybrid schedule for eligible roles.
- **Growth & Development**: 50th anniversary celebrations highlighted a strong commitment to learning and development. Roles span sales, operations, logistics, finance, HR, and leadership.
- **Benefits**: Competitive compensation and benefits package. Free premium delivery for customers is mirrored by investment in delivery teams (real-time tracking, in-house fleet). Perks include a family-oriented atmosphere and entrepreneurial spirit.
- **Awards & Recognition**: regularly delivers exceptional results and is recognized as “BC’s Most Loved Appliance Retailer.” Work environment is low-pressure and supportive.

## Sources
1. [trailappliances.com - BC Careers Page](https://www.trailappliances.com/bc/p/careers)
2. [Lever.co - Trail Appliances Job Board](https://jobs.lever.co/trailappliances)
3. [LinkedIn - Trail Appliances Company Page](https://ca.linkedin.com/company/trail-appliances)
4. [trailappliances.com - BC Homepage](https://www.trailappliances.com/bc/)
5. [Workable - Trail Appliances Job Board](https://apply.workable.com/trail-appliances-2/)

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