--- title: 'Call Centre Representative at Weploy' canonical: 'https://feeny.ai/job/call-centre-representative-weploy-brendale-6m8h6kyvpk41' type: 'job' last_seen: '2026-09-10' --- # Call Centre Representative at Weploy - **Company:** Weploy - **Location:** Brendale - **Posted:** 2025-05-16 - **Last confirmed live:** 2026-09-10 - **Apply:** https://job-boards.greenhouse.io/weploy/jobs/8000682002 ## Job description Ready to join one of Australia’s biggest retail groups? 🚀 Join Super Retail Group and become part of the team behind iconic brands including Supercheap Auto, Rebel, BCF and Macpac! Benefits: - $29.51 per hour + super + high weekend penalty rates ($36.88 on Saturdays and $59.01 on Sundays) - Be part of the SRG family: You’ll be welcomed as part of the team and accrue annual and personal leave throughout your contract. - Onsite in vibrant Brendale office. (Free onsite parking available) - Huge staff discounts across SRG retail brands (Rebel Sports, MacPac, Super Cheap Auto, BCF) - up to 50% on certain brands - Top-notch training & support: We set you up for success with comprehensive training and ongoing support. You’ll have all the tools and resources you need to shine in your role. - Potential for ongoing work: High performers may have the opportunity to continue with SRG beyond the initial contract period. Your Next Role with Super Retail Group: We've partnered with Super Retail Group over the last 5 years, providing quality Customer Care Consultants, that are dedicated in going the extra mile for customers across many Super Retail Group brands. Super Retail Group (SRG) is one of Australia and New Zealand’s largest retailers; proud owners of four iconic brands: Supercheap Auto, Rebel Sports, BCF, and Macpac - all leading the way in the auto, sports, and outdoor leisure markets. Whether you’re helping a customer find the perfect outdoor gear at Macpac, guiding them to their next fishing adventure at BCF, assisting in getting them sports ready at Rebel or updating them on their exciting delivery from Supercheap Auto, you’ll be inspiring customer’s to pursue what they love. - Fixed-term opportunity: Positions will commence between September and October and run through to 23 January 2027, making this a great opportunity to secure work through the busy holiday period. - Rotating Roster: Monday to Sunday, between 7 am to 6 pm. Weekend shifts available with high penalty rates. Rosters provided in advance so you can balance work with everything else you love doing! - Be a customer champion: Engage with our customers by handling inbound calls and answering their inquiries. Whether it's helping someone find the perfect gear or assisting with their latest order, you’ll be the hero they need. - Enjoy our awesome office: Located in Brendale, SRG’s office offers free parking and a vibrant, supportive contact centre. You’ll work alongside a team of passionate individuals who are all about creating positive experiences for each other and for their customers. What You Need: We’re on the hunt for enthusiastic individuals ready to jump into a fast-paced, fun, and supportive environment at Super Retail Group! Here’s what we’re looking for: - Passionate go-getters: Are you driven by a passion to connect with customers and make a real difference? We want you on our team! - Communication superstars: You’ve got the gift of gab, but you’re also a great listener and can convey your thoughts clearly in writing. Strong verbal, listening, and written communication skills are a must. - Customer service champs: Whether you’ve been serving customers in a call centre, restaurant, or any other industry, you know how to deliver exceptional customer service. Your experience will be a big plus! - Availability over the weekends - this role will require weekend availability, with attractive penalty rates for weekend shifts. - Christmas peak availability: You’ll be part of the team supporting customers through the busy Christmas period. Availability across this time is essential with no planned leave. Christmas Day and New Year’s Day are business closure days. What Next? If this sounds like you, then don’t wait - apply today and start your exciting journey with Super Retail Group! ## About Weploy ## Company Overview - **One-liner**: Weploy is a tech-enabled hiring platform that connects businesses with pre-vetted contact centre and customer service staff on demand. - **Entity Type**: Private (Series A; total funding $5.75M as of March 2023) - **Headquarters**: Collingwood, Victoria, Australia (also a development centre in Vietnam) - **Founded**: 2016 - **Founders**: Tony Wu (Co-Founder & CEO), Nick La (Co-Founder), Vince Luong (Co-Founder) ## Core Business - **Primary Industry**: Contact centre and customer service staffing / recruitment technology - **Target Customers**: B2B – enterprises and SMBs needing temporary, permanent, or temp-to-perm contact centre staff (e.g., Medibank, Super Retail Group, Bupa, Ovo Energy, PwC, Slack, Nando’s) - **Mission/Purpose**: “To change the way the world looks at employment” – enabling fast, flexible hiring so businesses can “work to live, not live to work.” ## Products & Services - **Weploy Platform**: An award-winning tech platform that provides real-time connection to a community of 1,500+ pre-vetted contact centre professionals. Hiring managers can post roles, approve timesheets, and manage compliance directly. Supports temporary, permanent, and fixed-term placements across onsite, hybrid, and remote settings. ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metric** (Private): Annual revenue ~$2.0M; total funding $5.75M (latest round $5M led by Skymind Global Ventures in March 2023) - **Notable Investors/Partners**: Skymind Global Ventures, Van Luong. Key clients include Medibank, Super Retail Group, Bupa, Ovo Energy, PwC, Slack, Nando’s, VICE, Lonely Planet, Asana, Volkswagen. - **Growth Signals**: <10% attrition rate for placed talent; high temp-to-perm conversion rate; weekly onboarding of 50 new contact centre reps; expansion into a global development centre in Vietnam; hyper-growth phase declared by leadership. ## Competitive Advantages - **Always‑on Talent Pool**: Unlike traditional agencies, Weploy continuously sources and screens candidates, reducing time‑to‑hire from weeks to hours. - **Pre‑vetted Quality**: Rigorous screening for soft skills (EQ, adaptability) and experience, with a “48‑hour free replacement” guarantee. - **Tech‑First Platform**: Automated compliance, payroll, and timesheet management; transparent pay‑as‑you‑go pricing. - **Specialisation**: Deep focus on contact centre and customer service roles, giving clients access to talent that understands the specific demands of high‑volume, surge‑prone environments. ## Strategic Focus - **Hyper‑Growth Scaling**: Expanding headcount and market presence in Australia and globally, with a new development centre in Vietnam to build engineering and operations capabilities. - **Platform Enhancement**: Continuing to improve the hiring platform for speed, compliance, and client self‑service. - **Client Expansion**: Deepening relationships with enterprise clients and entering new verticals that rely on seasonal or surge staffing. ## Why Work Here - **Culture**: “Fearless and empowered” – trust‑based, collaborative environment where egos are left at the door. Emphasis on work‑life balance and making work rewarding. - **Remote/Hybrid/Office**: Internal team roles are likely hybrid/flexible, based in Collingwood, Melbourne, or the Vietnam development centre (Ho Chi Minh City area). - **Notable Perks & Engineering Culture**: In Vietnam, benefits include accident and private health insurance, yearly medical checkups, paid sick leave without a medical certificate, and working with industry veterans from REA, Redbubble, and Deliveroo. Globally, the company is led by experienced tech leaders from top AU/UK companies. - **Growth Opportunity**: As a startup in hyper‑growth, employees can have high impact, shape processes, and grow with the company. No current openings listed on the careers page, but job alerts are available. ## Sources 1. [Weploy Official Site](https://www.weployapp.com/) 2. [Weploy – LinkedIn](https://au.linkedin.com/company/weploy) 3. [Weploy – CB Insights](https://www.cbinsights.com/company/weploy) 4. [Weploy Careers (Greenhouse)](https://job-boards.greenhouse.io/weployhq) 5. [Weploy Development Centre in Vietnam](https://www.weployapp.com/vietnam) ## Other roles at Weploy - [Customer Service Consultant](https://feeny.ai/job/customer-service-consultant-weploy-brisbane-jwzxrtpdwxwd) — Brisbane - [Customer Support Officer](https://feeny.ai/job/customer-support-officer-weploy-victoria-4b49xg9agpc6) — Victoria - [Group Finance Manager](https://feeny.ai/job/group-finance-manager-weploy-melbourne-1cb20vyw3jhy) — Melbourne, Australia - [Invoicing Agent](https://feeny.ai/job/invoicing-agent-weploy-clayton-bq39vjeskpgh) — Clayton - [Recruitment Consultant](https://feeny.ai/job/recruitment-consultant-weploy-melbourne-kh62jnqhsvdb) — Melbourne, Australia - [CSA - Administration & Approvals Officer](https://feeny.ai/job/csa-administration-approvals-officer-weploy-dandenong-south-jaq8tnm01kgq) — Dandenong South - [CSA - Billing Officer](https://feeny.ai/job/csa-billing-officer-weploy-dandenong-south-w1f49tj32ea5) — Dandenong South - [Account Executive](https://feeny.ai/job/account-executive-weploy-melbourne-8m4tf72xjpx9) — Melbourne, Australia - [Finance Business Partner](https://feeny.ai/job/finance-business-partner-weploy-melbourne-qs2qbp9ywhdb) — Melbourne, Australia - [Customer Success Representative](https://feeny.ai/job/customer-success-representative-weploy-sydney-zq2n483hzpc7) — Sydney, Australia