---
title: 'Call Support Specialist at Dedale Intelligence'
canonical: 'https://feeny.ai/job/call-support-specialist-dedale-intelligence-cebu-y6bj2f4y77ay'
type: 'job'
last_seen: '2026-09-11'
---

# Call Support Specialist at Dedale Intelligence

- **Company:** Dedale Intelligence
- **Location:** Cebu, Philippines
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-07-24
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.ashbyhq.com/dedale-intelligence/80c0e8ff-471d-4924-bb5f-8ca3950d7633

## Job description

About Dedale: Dedale is the differentiating source of strategic intelligence in the technology space. With a unique team of over 100 full-time research analysts & planners, Dedale leverages a network of over 10 000 market professionals to deliver on the ground strategic intelligence to investors and corporates, with a core focus around North America and Europe.

Our team gathers top talents with diverse and international backgrounds. Our Research & Investment team has the strongest expertise in the ecosystem on B2B Software due diligence, and we are surrounded by a network of mentors including high-profile tech founders and investors.

Our Culture: Dedale gathers a group of highly talented international individuals (incl. US, Chinese, Filipino, French, Moroccan, Latvian, Lebanese nationalities among others).

The leadership team is composed of experienced investment professionals & management consultants (ex-McKinsey, BCG consultants & managers).

Our advisory board is extremely high profile, including some of the most successful investors worldwide (incl. Managing Partners of the largest PE and Growth Equity funds, and Tech unicorn entrepreneurs).

We seek to develop a dream team of outstanding Expert Research Planner with a passion for investing and technology to supporting Dedale and clients in making multi-million investments in B2B Software.

About the Role: As a Call Support Specialist, you will support Dedale's research projects by connecting with industry professionals and experts through phone calls. You will help identify and engage relevant professionals, gather the necessary information, and ensure a smooth and professional experience throughout each interaction. This role is ideal for someone who is a confident communicator, comfortable speaking with people over the phone, and enjoys working in a fast-paced, target-driven environment.

Responsibilities:

- Make outbound calls to industry professionals and potential experts
- Communicate clearly and professionally with people from different industries and backgrounds
- Identify and engage relevant experts based on project requirements
- Ask relevant questions and gather accurate information during calls
- Maintain clear and accurate records of call outcomes
- Support multiple research projects and manage assigned tasks efficiently
- Meet established call and quality targets
- Work closely with the team to ensure project requirements are met

Requirements:

- Previous experience in the BPO, call center, customer service, or similar industry
- Strong English communication skills
- Clear and neutral English accent
- Confident and comfortable speaking over the phone
- Good listening and interpersonal skills
- Able to work in a fast-paced and target-driven environment
- Organized, detail-oriented, and willing to learn

Earnings and Benefits:

- Competitive Base Salary + Non-Taxable Allowances
- Monthly Incentives
- Paid Time Off + Government-Mandated Benefits
- Flexible/Hybrid Work Setup
- HMO Coverage (after regularization)
- 13th Month pay

Cherry on the Cake!

- You would like to work in a start-up environment.
- You are passionate about technology and investing.

Process:

- Intro Call
- Remote English proficiency test
- Case Debrief
- Final Interview with our APAC Director

## About Dedale Intelligence

## Company Overview
- **One-liner**: Dedale Intelligence provides AI-augmented strategic market and competitive intelligence for investors and corporates in the technology sector.
- **Entity Type**: Private (Scale-up, no disclosed funding rounds)
- **Headquarters**: Paris, France
- **Founded**: 2020
- **Founders**: Benjamin Forlani (Founder & CEO)

## Core Business
- **Primary industry/industries**: Strategic Intelligence, Market Research, Competitive Intelligence, B2B Software M&A Advisory
- **Target customers**: Private Equity funds, Corporate Executives, M&A Advisors (B2B, enterprise focus)
- **Mission or purpose**: To become the most trusted and sought-after source of global strategic intelligence in the technology space, driving positive change in the investment and corporate world.

## Products & Services
- **Target Investigation**: Deep-dive due diligence on specific targets using proprietary methodology enhanced by AI.
- **Market Investigation**: Market intelligence combining AI-driven data aggregation with human-validated insights from customers, competitors, and channels.
- **Deals, Valuation & Comparables**: Continuous tracking of transactions, valuation levels, and comparable analysis across 100+ technology segments.
- **My Intelligence (Bespoke)**: Custom, exclusive intelligence for sensitive topics, blending AI synthesis with human-led research, voice-of-customer, and competitive analysis.
- **Technology Market Analysis**: 100+ AI-supported market analyses covering horizontal and vertical technology spaces in North America & Europe.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: 170+ customers in North America & Europe; 3,000+ tech companies investigated in depth; 75% of top active tech M&A firms leverage Dedale Intelligence.
- **Notable Investors/Partners**: Not publicly listed (bootstrapped/private growth)
- **Growth Signals**: Headcount grew from ~100 to 402 employees (LinkedIn, 2026); offices in Paris, New York, London, Munich, Cebu, Manila, Ho Chi Minh City, Cairo; team spans 20+ nationalities; high customer retention (recurring client base).

## Competitive Advantages
- **AI + Human Hybrid Model**: Proprietary AI-powered analytics combined with deep human-led due diligence and industry veteran community.
- **Global Reach with Local Roots**: Coverage across North America and Europe with local-language investigation capabilities; team on 4 continents.
- **Technology-Centric Focus**: 100% dedicated to the tech sector, covering 200+ software & technology segments.
- **Trusted by Top Firms**: Over $1 trillion in private equity capital relies on their research; 75% of leading tech M&A firms use them.

## Strategic Focus
- Expand global footprint (especially North America & Europe) while deepening local coverage.
- Continue integrating AI to accelerate aggregation and analysis while maintaining human validation.
- Scale the team and platform to become the definitive source of truth for strategic tech intelligence.

## Why Work Here
- **Culture**: Values "smart, hungry, and humble" individuals; down-to-earth, inclusive, diverse, modern, and global environment. Emphasis on impact over face-time.
- **Work Flexibility**: Remote and flexible work opportunities; hybrid model; no strict face-time policy.
- **Growth & Development**: Coaching and mentorship programs, executive coaching for emerging leaders, cross-functional career paths, training programs, and leave of absence after 3 years.
- **Perks**: Local high-coverage insurance, paid vacation, personal/sick days, monthly team outings, dress-as-you-are policy.
- **Team & Community**: 402 employees from 20+ nationalities; offices in Paris, New York, London, Munich, Cebu, Manila, Ho Chi Minh City, Cairo.
- **Active Hiring**: 10+ open positions including Customer Success, Data Operations, Strategy, Finance, and Engineering roles (as of mid-2026).

## Sources
1. [dedale.com](https://www.dedale.com/)
2. [dedale.com/about-us/the-company](https://www.dedale.com/about-us/the-company)
3. [dedale.com/about-us/life-at-dedale-intelligence](https://www.dedale.com/about-us/life-at-dedale-intelligence)
4. [linkedin.com/company/dedale-intelligence](https://www.linkedin.com/company/dedale-intelligence)
5. [builtin.com/company/dedale-intelligence](https://builtin.com/company/dedale-intelligence)

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