--- title: 'Capacity Planning Lead at Polymarket' canonical: 'https://feeny.ai/job/capacity-planning-lead-polymarket-remote-cx5g4mdgvwx8' type: 'job' last_seen: '2026-10-18' --- # Capacity Planning Lead at Polymarket - **Company:** Polymarket - **Location:** Remote - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-10-01 - **Last confirmed live:** 2026-10-18 - **Apply:** https://jobs.ashbyhq.com/polymarket/6495a3e4-5c5f-48a5-9b32-81e2b59db3c1 ## Job description ## About Polymarket Polymarket is the world's largest prediction market platform. We enable individuals to express views on real-world events by trading on outcomes across politics, economics, sports, culture, and current affairs. Built as a peer-to-peer marketplace with no centralized "house," Polymarket aggregates diverse opinions into transparent, market-based probabilities that reflect collective expectations about the future. We're growing fast, both in terms of volume ($21B traded in 2025) and adoption as an alternative news source. Our ambition is to become a ubiquitous beacon of truth in global media and we need your help adding fuel to the fire. ## About the Role Polymarket's support demand doesn't follow a schedule. An election call, a disputed market resolution, or a surprise championship finish can multiply ticket volume in hours. The CX team handles that reality every day, and right now they're doing it without a real WFM function behind them. That changes with this hire. You'll build Workforce Management for CX from the ground up: long-range capacity planning, short-range forecasting, scheduling strategy, and the headcount models that drive both in-house hiring and BPO commitments. The function doesn't exist yet in any formal sense. You'll define what it looks like, hire into it starting with a Real Time Analyst, and own it end to end. This is a high-ownership role with direct impact on service levels, vendor spend, and the customer experience during the moments that matter most. If you want a WFM function that someone else already built, this isn't it. If you want to build the right one from scratch at a company where the stakes are real and the demand spikes are genuinely unpredictable, it is. ## What You'll Do - Build and maintain forecasts across every channel, queue, and BPO partner, covering long-range planning, short-range scheduling cycles, and event-driven spikes tied to elections, market resolutions, and major sports. - Own headcount and capacity models for both in-house and outsourced staffing, including scenario modeling for AI deflection and automation, and translate those models into hiring plans and vendor commitments. - Design shift patterns, coverage models, and flex strategies that hit service level targets without carrying excess headcount through slow periods. - Build event readiness playbooks for known volume spikes and a rapid-response framework for the ones that aren't on the calendar. - Translate volume forecasts into vendor SOW requirements and staffing calls, and hold BPO partners accountable to those commitments in partnership with Vendor Management. - Hire and develop the Real Time Analyst, set the operating rhythm between planning and intraday management, and build out the WFM team as the function grows. - Decide when spreadsheets stop being the right tool, own the evaluation and selection of a WFM platform, and lead the implementation. ## What We're Looking For - 8 or more years owning WFM capacity planning and forecasting, not contributing to it, owning it. - A track record of building a WFM function from scratch or meaningfully rebuilding one that wasn't working. - Experience managing a blended workforce across in-house teams and multiple BPO vendors, including translating forecasts into vendor staffing commitments and holding partners to them. - Strong command of forecasting methods across different time horizons and demand patterns, and the judgment to match the method to the problem. - Expert-level spreadsheet modeling skills, with the ability to run the function on spreadsheets alone and the experience to know when a dedicated WFM platform is the right next step. - Experience hiring and developing WFM analysts, and setting the operating rhythm between planning and intraday management. - Able to explain a capacity model clearly to executives, including the assumptions behind it and the trade-offs involved in the recommendations. - (Plus) Experience modeling the staffing impact of AI agents and automation on contact volume and handle time. - (Plus) Background in volatile, event-driven demand environments such as crypto, trading platforms, gaming, or live events. - (Plus) Hands-on experience with WFM platforms such as Assembled, NICE, Verint, or Calabrio. ## Benefits - Competitive salary & equity - Unlimited PTO - Full Health, Vision, & Dental coverage - 401k match - Hardware setup: new MacBook Pro, big display, & accessories Pay Transparency Base salary range: $200,000 to $250,000, plus equity and benefits. This is a good-faith range for the level we're hiring at. Experience varies widely within a title here, so if your expectations fall outside it, reach out anyway. We're always happy to talk it through. ## About Polymarket ## Company Overview - **One-liner**: Polymarket is the world's largest prediction market platform, enabling users to trade on the outcomes of real-world events to surface a crowd‑driven signal of what people actually believe will happen. - **Entity Type**: Private (multiple funding rounds; latest $2B corporate round led by Intercontinental Exchange in November 2025) - **Headquarters**: New York, New York, United States - **Founded**: 2020 - **Founders**: Not publicly available ## Core Business - **Primary industry**: Prediction markets / Information markets / Financial technology - **Target customers**: B2C (30 million monthly visitors) and B2B (institutional investors, media, financial firms using data for research and hedging) - **Mission or purpose**: “Become the new front page of the internet” and “Define the coming era of finance” by rewarding conviction and bringing private insight to life in the public forum [careers.polymarket.com](https://careers.polymarket.com/) ## Products & Services - **Polymarket Platform (Prediction Markets)**: A decentralized platform where users trade on the probabilities of future events across politics, geopolitics, business, culture, and breaking news. Real‑time, crowd‑driven forecasts often more accurate than polling. [polymarket.com](https://polymarket.com/) - **Event‑Data Feeds**: Aggregated market probabilities distributed via partnerships with X, Substack, Yahoo Finance, and other media to provide “the true signal in world events.” [careers.polymarket.com](https://careers.polymarket.com/) - **Institutional & Media Solutions**: Partnerships with Dow Jones (official information market for WSJ, Barron’s, MarketWatch) and Intercontinental Exchange (owner of NYSE) to distribute event‑driven data to global markets and power next‑generation hedging strategies. [careers.polymarket.com](https://careers.polymarket.com/) ## Market Standing - **Valuation/Market Cap**: Not disclosed; total funding exceeds $2.87B (see below) - **Key Metric**: - **Annual Revenue**: $17.9M (as reported by LinkedIn) - **Total Funding**: $2.874B (including a $2B corporate round from Intercontinental Exchange in November 2025, a $45M Series B led by Founders Fund in May 2024, and earlier rounds) - **Notable Investors/Partners**: - Intercontinental Exchange (lead in 2025 corporate round) - Founders Fund (lead in Series B) - Dow Jones (official data partnership) - Key acquisitions: QCEX ($112M), Brahma, Dome - **Growth Signals**: - Monthly visitors: ~45 million (global rank #816, traffic up +373% year‑over‑year) - Headcount: 201 employees (+775% YoY) - Active job postings: 42 (monthly +44.8%, yearly +1300%) - Expanded to 20 countries; offices in New York, United States (HQ), plus remote presence ## Competitive Advantages - **First‑mover and market dominance** in prediction markets with the deepest liquidity and widest event coverage. - **Institutional credibility** through partnerships with Intercontinental Exchange (NYSE owner) and Dow Jones – an unmatched bridge between retail prediction markets and traditional finance. - **Real‑time, crowd‑sourced accuracy** that is often faster and more reliable than polls or experts, attracting both retail users and institutional clients. - **Network effects**: 30M monthly visitors provide the liquidity that makes the platform useful; data feeds are increasingly embedded in major media and financial platforms. ## Strategic Focus - **Institutional expansion**: Leveraging partnerships with ICE and Dow Jones to integrate Polymarket data into financial research, hedging, and media. - **Becoming the “front page of the internet”** – making market probabilities the default way to understand any breaking news event. - **Defining the next era of finance** by merging real‑time information markets with traditional financial instruments. - **Talent acquisition**: Actively hiring quantitative traders, data analysts, derivatives experts, AML compliance officers, and engineering roles to scale platform, security, and institutional support. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/polymarket) ## Why Work Here - **High‑growth environment**: 775% headcount growth in the past year; massive traffic scaling and institutional adoption create exciting challenges. - **Mission‑driven culture**: Build the “information market” that cuts through noise and empowers better decision‑making – a blend of finance, tech, and media. - **Engineering & data focus**: Tech stack includes blockchain, PostgreSQL, ClickHouse, Terraform, Python, and JavaScript; roles span application security, AI ops, data engineering, and Android development. - **Remote & office flexibility**: Headquarters in New York, NY; operates in 20 countries. Hybrid/remote policy not specified but international presence suggests flexibility. - **Compensation & culture**: Employer rating 4.3/5 (perfect scores for work‑life, compensation, culture, career). Senior Accounting Manager salary listed at $225k–$240k (New York). [indeed.com](https://www.indeed.com/cmp/Polymarket) - **Notable perks / engineering culture**: Emphasis on decentralized finance, open‑source principles, and “rewarding conviction” – a fast‑paced, intellectually stimulating environment. ## Sources 1. [careers.polymarket.com](https://careers.polymarket.com/) 2. [polymarket.com](https://polymarket.com/) 3. [linkedin.com (company profile)](https://www.linkedin.com/company/polymarket/jobs) 4. [indeed.com (salary data)](https://www.indeed.com/cmp/Polymarket) 5. [jobs.ashbyhq.com (open roles)](https://jobs.ashbyhq.com/polymarket) ## Other roles at Polymarket - [Staff Backend Engineer](https://feeny.ai/job/staff-backend-engineer-polymarket-new-york-neyfv52b6xg1) — New York, NY - [Staff Software Engineer, Mission Control](https://feeny.ai/job/staff-software-engineer-mission-control-polymarket-new-york-2vr1b8f9f9x5) — New York, NY - [Real Time Analyst](https://feeny.ai/job/real-time-analyst-polymarket-remote-emgznp581m3d) - [In-House Support Operations](https://feeny.ai/job/in-house-support-operations-polymarket-remote-bwf38n0ghcx8) - [Escalations And Complaints Lead](https://feeny.ai/job/escalations-and-complaints-lead-polymarket-remote-7g37q9sp0z6q) - [Executive Community Relations Lead](https://feeny.ai/job/executive-community-relations-lead-polymarket-remote-5adwv98whqg9) - [Incubation Management Lead](https://feeny.ai/job/incubation-management-lead-polymarket-remote-v1bfpnf9sj4v) - [Data and Analytics Lead](https://feeny.ai/job/data-and-analytics-lead-polymarket-remote-6q9g31m5pbp7) - [Analytics Engineer, Customer Experience](https://feeny.ai/job/analytics-engineer-customer-experience-polymarket-remote-jqfptyf70rh3) - [Technical Program Manager CX Tooling](https://feeny.ai/job/technical-program-manager-cx-tooling-polymarket-remote-zfby1awzxhx7)